Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8199 results found
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Text subtracted form a shape looks incorrectly with GPU Preview rendering, top is clipped diagonally
Having issues with text and some compound paths acting like they are open paths when previewing with GPU. Viewing in CPU preview renders correctly.
We have had this issue on both 2017 iMacs and new Windows 10 machines.Adobe Illustrator 25.2
Windows 10
Nvidia RTX 2070 Super (457.07 drivers)-
Screenshot 2023-02-13 at 15.49.22.png 69 KB -
Screenshot 2023-02-13 at 15.49.08.png 58 KB -
GPU_Preview.gif 11 KB -
CPU_Preview.gif 8 KB -
GPU Preview.png 131 KB -
CPU preview.png 88 KB -
GPU Preview.png 131 KB -
CPU preview.png 88 KB -
Illustrator Fill Glitch - CPU.PNG 226 KB -
Illustrator Fill Glitch - GPU.PNG 227 KB -
pathfinder_divide.png 1463 KB
14 votes -
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Same keyboard shortcut (Alt + C) for two different options in the Place dialog box
In the Place dialog box two different options (Open Cloud Document and Replace) have the same shortcut — 'C' key. In both cases the 'C' letter in the option titles is underlined. See attached screenshot.
Windows 10, Illustrator v25.2
14 votes -
Page orientation incorrect in new document panel
Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.
v25.1
14 votesThe issue is no longer reproducible in later versions of Illustrator. Please comment back if it still does happen for you.
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Mouse/Tablet issues when using Hej Stylus! in combination with Ai
Operating system: macOS 10.15.6
Graphics card: NVIDIA GeForce GT 750M 2 GB
Intel Iris Pro 1536 MB
Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.Broken: Ai CS6+
Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:CGEvent.tapCreate(tap: .cgSessionEventTap,
place: .headInsertEventTap,
options: .defaultTap,
...
Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
Using Tablet devices causes blender to 'use' both events - although Hej Stylus! is overwriting all tablet events.
We do wonder if you use any functions that force Ai to process information directly from a hardware source. We hope that you might shed some light on how you process incoming events from tablet devices so that we can find a workaround. Are you using 'mouseLocationOutsideOfEventStream' (or similar) to evaluate the screen position of the pointer? If so, under what conditions? Helping us to understand this process might help us finding a solution and providing a better Illustrator experience.Exact steps for others to reproduce the error
1.) To test this issue goto: hejstylus.com and grab the latest version.
2.) Use a graphics tablet
3.) Use a smoothing algorithm (as seen in screen grab)
4.) Draw something with the tool f.i.Today a similar issue was solved by the blender team for their application.
See their solution here:
https://developer.blender.org/rB9e85812acc88fa469aecccb1d5ed3e28e362278a
https://developer.blender.org/F9180724Operating system: macOS 10.15.6
Graphics card: NVIDIA GeForce GT 750M 2 GB
Intel Iris Pro 1536 MB
Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.Broken: Ai CS6+
Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:CGEvent.tapCreate(tap: .cgSessionEventTap,
place: .headInsertEventTap,
options: .defaultTap,
...
Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
Using Tablet devices causes blender to 'use'…14 votesHi All,
Thanks for reporting the issue .
We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .
Please mention the title of this issue as the subject of the mail.
Warm regards
Aishwarya G Gadodia
Illustrator Team -
Corner Rounding Errors: Rounding more than the selected corners
1) Mac OS 10.15.6 / Adobe Illustrator 24.3
2) Selected only the upper corners on this piece of artwork. Adding a corner round to them.
3) I expect corner round to be applied only to the selected corners.
4) Illustrator is changing the curve of the lower left and lower right larger exterior curves. (You can see the original artwork underneath in Cyan... only the upper 6 corners of the "w" were supposed to be effected). This is happening on many other pieces of art that I'm currently working on as well.
14 votes -
Allow to isolate a compound path when only a part of it is selected
Since we can't isolate components of compound path and shapes it is strange that Ai won't isolate a whole compound path/shape when you select only a part of it.
Try this:
1. Create compounds path/shape — like a torus
2. Use Direct/Group Selection tool to select only the inner circle if your torus
3. The 'Isolate Selected Object' button won't appear on the Control panel and the assigned hotkey won't do anything.This should be fixed. Ai should allow to isolate a compound path/shape when you select a part of it.
Also, I think that Ai should be able to isolate these components in the first place: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40684777-make-isolate-work-for-components-of-a-compound-patSince we can't isolate components of compound path and shapes it is strange that Ai won't isolate a whole compound path/shape when you select only a part of it.
Try this:
1. Create compounds path/shape — like a torus
2. Use Direct/Group Selection tool to select only the inner circle if your torus
3. The 'Isolate Selected Object' button won't appear on the Control panel and the assigned hotkey won't do anything.This should be fixed. Ai should allow to isolate a compound path/shape when you select a part of it.
Also, I think that Ai should be able to…14 votes -
PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions
Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.
Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)
Affected presets use PDF/X-4:2010 Standard.
Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.
Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions files specifying compliance with PDF/X-4:2007.
This can be verified by opening the .joboptions files in a text editor. (I used BBEdit.)
Simply opening a non-working preset (works in ID & PS, but not available in AI) as text and changing the line:
/CheckCompliance [
/PDFX4:2010... to PDFX4:2007 renders the preset functional again.
This has been tested on Illustrator versions CC 2017, 2019, and 2020 on multiple machines; Mac OS Sierra, High Sierra, Mojave.
this follows from this Adobe Support forum thread:
https://community.adobe.com/t5/illustrator/my-adobe-pdf-presets-don-t-show-up-in-illustrator-cc/m-p/10861208#M162030Steps to recreate:
Create a PDF preset within ID (any version after CC 2015) that specifies Standard: PDF/X-4:2010.
Verify this same preset is valid and functional in ID & PS.
Open any file in AI (versions 2015-2020). File > Save As with option Format: Adobe PDF. In the Save as Adobe PDF options dialog, under "Adobe PDF Presets:" the custom .joboptions file is not present in the list.
Under Edit > Adobe PDF Presets... in the list of installed presets, the custom .joboptions file is listed. Selecting it, both Export and Edit are grayed out.
Selecting "Import" and selecting the same .joboptions file returns an error: "...not a valid .joboptions file."
Create a New PDF preset within Illustrator. Specify "Standard: PDF/X-4:2010." (2010 is the only X-4 option.)
Verify Edit and Export options are not grayed out and function.
Verify preset works in ID & PS.
Open both presets (Mac OS: /Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings/) with a text editor.
Find the lines beginning with: "/CheckCompliance" and the immediate line after:
Files created in ID will read:
/CheckCompliance [
/PDFX4:2010Files created in AI will read:
/CheckCompliance [
/PDFX4:2007In AI (Edit > Adobe PDF Presets) and ID (File > Adobe PDF Presets > Define...) both report "Standards Compliance: PDF/X-4 2010"
In text editor, for preset created in ID, manually change:
/CheckCompliance [
/PDFX4:2010to "/PDFX4:2007" — Save preset.
Verify PDF preset that was previously unavailable in AI, File > Save As, Format: Adobe PDF is now present and functional.
Under Edit > Adobe PDF Presets... preset now has Export and Edit buttons enabled. (Preset still reports "Standards Compliance: PDF/X-4 2010")
Resolution: Either create all PDF/X-4 standards-compliant PDF export presets within Illustrator for the rest of the CC suite; or manually edit all .joboptions files created for PDF/X-4 standards-compliance from "2010" to "2007."
This may present an issue where strict adherence to the 2010 version of the standard is critical and required. Although PDF's are exported with "2010" selected, they are actually only compliant with 2007, the only version AI understands.
Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.
Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)
Affected presets use PDF/X-4:2010 Standard.
Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.
Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions…
14 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Refresh problems in Trim View - Illustrator 24.0
I'm not sure this is exclusive to GPU, but in Trim View sometimes when working with content, it stops refreshing properly and causing anomalies on screen
14 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Illustrator keeps crashing
Illustrator keeps crashing on MacBook Pro
14 votes -
CC 2019 version runs slow!
For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.
14 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Holding Shift with Smart Guides enabled when using Scale tool is works unreliably
macOs Sierra 10.12.6
Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!
Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.
For now, how do I get the scale tool to work like it used to? Is the work-around the same for Illustrator 23.0.1, as it is for Photoshop?
https://forums.adobe.com/thread/2548154macOs Sierra 10.12.6
Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!
Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.
For now, how…
14 votes -
Action using "save as" location not keep settings after restart of Illustrator
I created action that use the "save as" to defined location, when closing and restarting Illustrator the action doesn't save location of "save as" action.
Windows 10 pro ver. 1803
Illustrator ver. 23.0.1
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html -
Stroke with gradient: overprinting attribute not set
When a stroke with a gradient is set to overprinting, the overprinting attribute is not set anymore when reopening the file.
Attached is a screenshot of an example.
We are using CC 2018 and CC 2017, on Mac OS 10.12, 10.13, 10.14 on various machines.
14 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Outline Stroke not working
I select an object, then navigate to Object > Path > Outline Stroke and nothing happens. GRRRR.
14 votesNext time you encounter this, please put the piece of art in a separate file and share it with the team for investigation — so far nobody did that.
You can share the file directly in comments or send it over sharewithai@adobe.com if you want to keep it private — in this case please provide this issue’s link, https://illustrator.uservoice.com/forums/601447/suggestions/35854246
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Unstable CC 2019 in Mojave
Illustrator CC 2019 on OSX Mojave is completely unstable.
Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.14 votesMojave is a supported operating system since Illustrator version 23.×.
We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator 2019 Crashes on startup
I've upgraded to the latest Illustrator (2019), but it crashes on startup. I have tried uninstalling it and re-installing it, but it still crashes. I've re-installed it with fresh preferences, e.g. not importing settings from the previous version and it still will not startup. The same thing is also happening to InCopy.??
Luckily I did not remove the previous version.
Any idea why this is happening and how to fix it??
I'm running a MacPro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5, 32GB RAM, AMD FirePro D500 3072 MB, with macOS High Sierra (10.13.6)
14 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator window shrinks, size not big enough, can't open the illustration
When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.
I've only had this issue since the last update. What can I do to fix this?
14 votesExpected to be fixed in the Beta 30.4.0.103.
Please update and check if the problem is no longer happening.
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Illustrator loses gradient fills from PDFs, generated in InDesign
We have an issue with an InDesign PDF Press Quality opened in Illustrator...
Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
We tried with regular type and outlined type in InDesign. Same results.PDF Press is also attached.
The workaround was to export the InDesign file as an EPS file.
Can you fix it on the next update? Or the gradient was too complicated for Illustrator?
Let us know. Thanks!
Latest versions of Illustrator, InDesign and Acrobat.
Latest MacOS Sierra. 8GB RAM.We have an issue with an InDesign PDF Press Quality opened in Illustrator...
Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
We tried with regular type and outlined type in InDesign. Same results.PDF Press is also attached.
The workaround was to export the InDesign file as an EPS…
14 votesHi Everyone,
The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.
Illustrator will now keep gradient fills applied to objects in imported PDFs, generated by InDesign.
What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback.
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Combining Unicode Diacritical characters aren’t displayed
Text: pe̍h
Visible when choosing a font, not visible on canvas.
Adobe Illustrator Version: 22.0.1 (macOS)14 votes -
Adobe Illustrator Hidden Layers Show In InDesign
When layered files are placed from Illustrator into InDesign, the files in InDesign show the Illustrator hidden layers. If you're not careful, the files can be presented incorrectly. The only fix I have seen is to resave the Illustrator file, then delete and import the image again in InDesign with the layer options selected. Review each layer before confirming the image placement.
14 votes
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