8140 results found

1. Scatter Brush doesn't align smoothly to curve

   Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

   Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to something over 6pt. (at which width this specific brush no longer serves its intended purpose). At the suggestion of a very helpful commenter, I tried making a larger brush element to begin with (a dot of almost half an inch diameter, about 32 pixels), and that seemed to solve the problem at first. But once I brought the point size of the brush down closer to the width I needed, the problem arises again. Hopefully that all makes sense! I would be happy to give more clarification, examples, videos, etc if needed. Thanks!

   Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

   Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to… more

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   3 comments  ·  Brushes  ·  Delete…  ·  Admin →
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2. Can’t save my files. 'You don’t have enough access privileges. ID: -5000' error.

   Illu wont let me save my files, even though the size is not even that large. I tried restarting my mac and quitting the application a couple times, but still doesnt seem to work.

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. A blank white popup window opens over a file when opening.

   Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.

   I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
   Screenshot attached.

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   10 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Spin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to sharewithai@adobe.com with Illustrator version used.

   -Rama
   Illustrator Team

4. Deleting a control handle with Anchor Point Tool

   I like the fact that you can eliminate a control handle on a closed shape by selecting the Convert Anchor Pt. Tool and click the handle. Problem is... when you have the Pen Tool and you hold option to access the Convert Anchor Pt. Tool, it will not delete the handle. What is up???

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Giant Font Menu in Secondary Monitor

   Using an external/secondary monitor off of a Surface Pro 6. The Font Menu is so big it's unusable. Works fine on the main display, but gets like this on the second monitor.

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

   When Japanese TrueType font is used in a document and opened in different OS environment,
   Even though you have installed the same font, you will get a font warning when you open it.
   Screenshots are created on Windows and open on macOS. But the opposite is also true.

   1. Create a file in Windows environment and save it using related fonts
   2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
   3. Open Font Search after opening has not caused any problems

   There are three types of fonts used, but problems occur with Japanese fonts or with Japanese font creation tools.

   A. IPAmj Mincho (Open License font distributed by Japanese independent administrative agency)
   https://mojikiban.ipa.go.jp/1300.html
   B. TT-OSSSFONT.ttf created by TTEdit of Musashi System Co., Ltd.
   https://opentype.jp/ttedit.htm
   C. AAAOubunTest Regular.ttf created by FontLab's TypeTool 3 has no problem
   https://www.fontlab.com/font-editor/typetool/

   The test file (CC23TTFTestSavedWindows.ai) and related files are provided below.
   Although it is data of Ver.23, problems occur with Ver.19 and CS6.
   https://adobe.ly/2JEF7sa

   The original problem in the Japan Forum.
   https://forums.adobe.com/thread/2609677

   Origjinal (Japanese) :
   title : 日本語TrueTypeフォントを使った文書を、異なるOS環境で開くと、フォントの警告が出る

   日本語TrueTypeフォントを文書で利用し、異なるOS環境で開いた場合、
   同じフォントをインストールしているにもかかわらず、開いた時点でフォントの警告が表示されます。
   スクリーンショットとしては、Windowsで作成、macOSで開いたものです。しかし逆でも同様です。
   1. Windows環境でファイルを作成し、関連フォントを利用して保存する
   2. 1をmacOS環境で開くと、フォントの問題として該当フォントが警告表示される
   3. 開いた後にフォント検索を開いても問題は起きていない

   利用したフォントは3種類ですが、日本語フォント、または日本語フォント作成ツールで問題が起きます。
   A. IPAmj明朝 (日本の独立行政法人で配布されているオープンライセンスのフォント)
   https://mojikiban.ipa.go.jp/1300.html
   B. 武蔵システム社のTTEditで作成した TT-OSSSFONT.ttf
   https://opentype.jp/ttedit.htm
   C. FontLab社のTypeTool 3で作成した AAAOubunTest Regular.ttf では問題は起きない
   https://www.fontlab.com/font-editor/typetool/

   テストファイル(CC23TTFTestSavedWindows.ai)と関連ファイルは下記に用意しました。
   Ver.23のデータですが、Ver.19、CS6でも問題は起きます。
   https://adobe.ly/2JEF7sa

   元々の指摘はジャパンフォーラムの投稿です。
   https://forums.adobe.com/thread/2609677

   When Japanese TrueType font is used in a document and opened in different OS environment,
   Even though you have installed the same font, you will get a font warning when you open it.
   Screenshots are created on Windows and open on macOS. But the opposite is also true.

   1. Create a file in Windows environment and save it using related fonts
   2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
   3. Open Font Search after opening has not caused any problems

   There are three types of fonts used, but problems occur with Japanese fonts or… more

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedback.

7. Fills rendered not accurate compared to edges when using GPU mode

   I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

   In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

   Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

   I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

   Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

   OS: macOS High Sierra 10.13.6 Build 17G5019
   2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
   64 GB RAM
   NVIDIA GeForce GTX 1080 8191 MB
   GPU Driver Version: 387.10.10.10.40.122
   CUDA Driver Version: 418.105

   I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke… more

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   13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you have documents that have this behavior, please share the them so that the team can review the bug and make it fixed. Screenshots help, but this can’t be reproduced without the test files. Thank you!

8. Pixel preview incredibly slow

   Working in pixel preview mode is painfully slow – even on small, simple files.

   It makes no difference whether GPU mode is on or off.

   2015 Macbook Pro 15" retina

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. Color change Problems

   I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a VERY serious problem, because all of the colors on my artboard have switched to these duller colors, so I have to update them to the original. Not sure why this is happening, but it needs to be fixed.

   Also, is there a way you can make a global gradient change an option that you have to choose to do, because it's changing gradients that I don't want changed. Both of these problems are VERY FRUSTRATING and waste my time.

   I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a… more

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Illustrator 23.0.1 crashing almost immediately after launch

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case; I am running this version and the issue persists.

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;… more

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    17 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

11. Screen is getting red, please help

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Align distribute center doesn't work

    Trying to use Align>Distribute center with Align to Selection selected - on a group of elements.

    Elements arent distributed symmetrically but seem to randomly distribute, some elements very close together and others very far apart. Same issue has been repeating since updating to 23.0.1. Working on MacOS Mojave 10.14.

    For example the attached 3 elements were aligned with horizontal center distribution, but the center object moved close to the left text block.

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    Resolved (Comments Open)  ·  6 comments  ·  Tools  ·  Delete…  ·  Admin →
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13. Illustrator 23.0.1 slow, lags, and crashes

    Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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14. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

    Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.

    MacOS 10.12.6
    iMac Retina 5K 27in Late 2015
    4GHz Core i7
    32GB RAM

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    17 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

    Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

    Please do let us know if it is still reproducible at email id:
    sharewithaaiATTHERATEadobeDOTcom

    For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

15. copy and paste at original position fails from time to time

    I love the to copy and paste object at same position in an other artboard.

    1. macOS High Sierra + latest Illustrator
    2. copy, select artboard paste at same position 3 appears in selected artboard at same position 4 copy and pastes somewheere else – not in that artboard
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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Artboard tooltip cannot be dismissed

    When I double click on an Artboard to open its properties, I receive a blue tooltip "Shift-click to select multiple artboards. Alternatively, Shift-drag to draw a marquee...". However, I am unable to dismiss this tooltip because the Artboard Options dialog is open, and that is at the highest z-index, and I cannot interact with any other interface unless I dismiss this dialog.

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. "Envelope distort > Make with top object" is warping/distorting text.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance" but this does nothing.

    I'm not really advanced enough to use the "Make with Mesh" option/workaround for filling shapes w/ text -- most people recommend this workaround but I'd love to be able to do what videos like this show: https://www.youtube.com/watch?v=9KPHYfDVq_0

    Why won't "Make from Top Object" work for me? So frustrating, seems pretty basic, according to many videos. But many people also seem to have this problem. Is it just a bug?

    Adobe: Please fix this issue!!!

    Any help on this would be appreciated.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance"… more

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Pasting symbols now creates unique symbols instead of instances of the original symbol

    Copy-pasting a symbol —whether individually or by using the paste to all artboards command — now creates a new symbol instead of creating instances of the original symbol. Alt-dragging the symbol to a new artboard creates a new instance of the original symbol as expected.

    This seems to be a new bug, as I can't recall ever having this issue before. Thanks for checking into it!

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    10 comments  ·  Symbols  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

20. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

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    12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!