Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8161 results found
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Ellipses look jagged
Can help me, why this? The Ellipse looks broken after update.
Thanks10 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
In a Group (Isolation mode), cannot set a sub-Group as key-object for alignment
Illustrator CC 2018
Windows 10I have a Group, containing other sub-Groups.
I enter Isolation mode by double-clicking on the Group.
Once inside, I select all sub-Groups and want to set one of them as key-object for alignment. I can't.
It works with single objects but not with sub-Groups. It's very handicapping.10 votesThis issues is no longer reproducible, tested this on 26.1. Closing this issue, please add your comment if you still see this issue.
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Illustrator crashes when opening a file using 'double click' that has missing fonts.
Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)
Step 1: I open a blank Illustrator for the first time and it opens fine.
Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.
Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')
Step 4: I have to close Illustrator using the task manager.
This only happens when the FIRST file I open is opened by double clicking it.…
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
some graphics missing when exporting artboard using "export as"
Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy…
10 votesThe white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.
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Illustrator 2018 Crashes
I have Surface Studio, 32 Gig, Windows 10. Today I installed the CC Updates and now Illustrator crashes every 2 or 3 minutes. I uninstalled Illustrator and reinstalled it, but the crashes continue. Finally in desperation I uninstalled Illustrator 2018 and reinstalled Illustrator 2017. At least now Illustrator is stable.
I sure would like to know what to do to fix the problem. You know it wouldn't be a bad idea if one could reach support with install problems.
10 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Properties panel bug
When you edit word in properties panel and you want to change first few letters in word from normal to bold. It will show you change but when you deselect type tools it will change entire word to bold. But if you go trough type panel everything is fine.
And if you change stroke size in properties panel to 0,5 pt it will apply 5 pt, for 0,25 pt 25 pt and for 0,75pt 75pt stroke.
10 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This issue has been fixed in the latest version of Illustrator.
Please update Illustrator to latest version (23.0.4 on MAC & 23.0.3 on WIN) and verify the fix.
Thanks & Regards,
Illustrator Team -
Illustrator splash stays always on top
This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.
10 votes -
Filled shape does not follow the curve exactly
If I fill the new shape with color it doesn´t really work. I get a straight outline instead of a curve. Additionally there is a difference between outline view and colored view.
10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Zoom - Scroll Wheel
In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
I suggest just creating a hard wired button like photoshop did to fix this issue.
This wasn't an issue with Illustrator CS4, so I'm not sure what changed.10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
New fonts don't load upon installation
Somehow, the new Adobe Illustrator updates prevent manually installed fonts from loading. These are fonts that aren't available in Adobe Fonts. So I have to install them manually. Because of this, I have to restart Illustrator so I can use the font. There's no problem when activating fonts on Adobe Fonts. Is there a workaround for this?
9 votesReported to work as expected in Ai 2026 build 30.0
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Objects just vanish when rasterizing inside a clipping mask
Okay, this is seriously annoying. In the latest Illustrator on Windows, if you rasterize inside a clipping mask, poof — your objects are gone.
Steps (super easy to test):
Draw a bunch of objects and group them.
Make a shape and apply a clipping mask.
Double-click to go inside the group.
Select everything and rasterize.
And just like that... everything disappears.If you leave even one object out of the selection, they don’t disappear.
But when you select all → gone.
If I only rasterize one object, or part of them, it works fine. But if I select all? Illustrator…
9 votes -
Swatches disappear in Swatches panel when switching between documents
I've got two documents open. An RGB one, and a CMYK one. When I CMD+TAB between the two, all the current swatches disappear. I have to click on a different 'view swatches' button to make them appear. This happens EVERY TIME. I just updated to the latest version of Illustrator thinking it would fix it, but it doesn't.
9 votesHi Everyone,
We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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Select Unused Swatches does not select the second black swatch in Grays color group
— Create a new Print document with default swatches.
— Delete ALL the presets: brushes, symbols, graphic styles...
— Now Open Swatches and run Select All Unused command from its flyout menu.
White and Black are not selected (expected in a way).
But notice that 'C=0 M=0 Y=0 K=100' is also not selected.
So when all the selected swatches get deleted, this black duplicate stays, and the color group stays, and you have to delete it manually — each time.I tried to understand what forces Ai to keep it.
As I said, not presets remain, and I redefine the…9 votes -
29.1.0 'Isolate selected group' menu item missing on right click menu when a nested group is selected.
Illustrator version 29.1.0
Windows 10.0.19045To replicate:
- Create group that contains a group
- Select group
- Right click the group
- 'Isolate selected group' menu item missing. In its place is the new 'Ungroup all' item.
When the above actions are performed to a group without a nested group, the 'Isolate selected group' menu item appears as it should.
9 votesThis issue has been fixed and released with Illustrator latest release - 29.2
Please update to latest version from Creative Cloud Desktop.
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"Kinsoku" / Punctuation Squeeze doesn't work
When Chinese and Western text are mixed, enabling the head and tail avoidance function does not work
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28.7.1%E5%8F%AF%E4%BB%A5%E6%AD%A3%E5%B8%B8%E5%B7%A5%E4%BD%9C.png 599 KB -
30.0%E4%B8%8D%E8%83%BD%E6%AD%A3%E5%B8%B8%E5%B7%A5%E4%BD%9C%EF%BC%8C%E5%8D%A0%E4%BD%8D%E8%BE%83%E5%AE%BD%EF%BC%8C%E6%B2%A1%E6%9C%89%E6%8C%A4%E5%8E%8B.png 463 KB -
1732157743612.jpg 84 KB -
Video_2024-11-21_112918.mp4 1619 KB -
"Punctuation squeeze" does not work.png 128 KB
9 votes -
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About the Pencil Tool and Image Tracing in version 2025
The accuracy of the path conversion for the pencil tool and image tracing has decreased in version 2025. Even if I change the settings to fine, it is converted to a coarse path, and I cannot express the details like in previous versions. Please improve it as soon as possible.
9 votesThe issue with Pencil (and Brush) is addressed with a 29.0.1 Hot Fix Update
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[Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen
Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.
Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.
9 votesAs stated in an update at forums, there is a solution.
A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.
If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\
3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.
Leave a comment if this resolves the issue or not.
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Greek text now keep accents with All Caps and is not consistent with UPPERCASE result
This has to do with the new update where all files previously created using Greek language using CAPS now all have accents. Now every time we need to change the language to Greek for accents to disappear. I'm sure this will be an issue for greeks around the world.
9 votes -
下揃えに設定したエリア内テキストを途中で改行すると上にスペースが十分あるにも関わらずオーバーフローする
macOS13.6.7／Windows10・11
Illustrator 28.5再現手順
1.エリア内テキストを作成し下揃えに設定した上でテキストを入力する。
2.任意の部分で改行を入力する。
3.テキストは上に送られずにオーバーフローする。期待する結果
上に十分な余白がある場合はテキストを上に送りオーバーフローさせない。実際の結果
エリア内テキストに余白がある場合でもテキストの位置がそのまま保持されてオーバーフローを生じる。現状の対処方法
当該エリア内テキストに対してストーリーの再計算が生じる処理（移動やカーニング・トラッキング調整等）を行うと正常な体裁に戻る。下揃えにした場合、途中の改行でもストーリー全体の再計算が必要になるのですが、上揃えと同様に改行以降の部分的な再計算だけが行われているように思います。
また、これに気付かずにドキュメントを保存すると、次にドキュメントを開いて当該エリア内テキストを編集しようとした時に体裁が変化するために
「このテキストは、別バージョンのIllustratorで作成されました。……」
のアラートが表示されます。
以下のコミュニティフォーラム投稿もご参照ください。9 votes -
Hitting Escape while editing a field does not cancel the value but applies it
I don’t know why nobody reports this...
If I input something in a field and I want to abort and return to the previous value, I hit Escape.Sometimes the first Escape closes the suggestions dropdown (like in browsers), and only the second one restores the previous value.
A LOT of apps follow this rule except browsers:
Affinity Designer, Inkscape, CorelDRAW, Blender...
Non-design ones too: MS Office, Google Docs, various text editors... A LOT.Some apps keep the value entered, but don’t apply it, and put the old one back when an object get reselected — Xara does it.
Some…
9 votes
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