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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8247 results found

  1. If a symbol contains clipping groups or freeform gradients, its bounding box is calculated based on bounds of clipped contents, not masks

    If you convert a clipping group to a symbol, the bounding box for it will be calculated according to clipped art and not the clipping path, resulting in a larger box.
    The same exact behaviour we had for rasterized clipping groups (now fixed).
    Please fix this one too.

    31 votes

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    9 comments  ·  Symbols  ·  Admin →
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  2. Trim View gets disabled when switching artboards with Pixel Preview on

    In a document with multiple artboards and bled artwork.
    In Pixel Preview Mode, Turn on Trim View. Select a Different Artboard. Trim View Turns Off.

    With no shortcut for Trim View this means you have to go back to the menu for every artboard you click. If you're working with 15+ artboards this process becomes tedious.

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  3. Eyedropper not working.

    Eyedropper is not working. I'm trying to copy text attributes and stroke attributes and it copies the white from the artboard.

    OS: Monterey 12.1
    Illustrator 2022 26.0.3
    Using eyedropper to copy stroke (weight and dashed stroke) and text attributes (typeface and color) and doesn't respond
    Doesn't copy the actual attributes of the stroke, it copies the white color of the artboard or grey that I don't know where ir came from. When eyedropping text it copies only the color but not the type properties.
    I'm an experienced Illustrator user, I've been using it since 1998 and this never happened to…

    5 votes

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    1 comment  ·  Tools  ·  Admin →
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  4. Ai 26.4.1 no longer recognizes my Nvidia GPU Quadro P2000, no acceleration

    After 26.4.1 update AI says Compatible GPU not available. This has been working for 4-5 years. WTF!

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Strange lag when opening files in Illustrator and Lightroom is running in the background

    When Lightroom is running in the background I am experiencing a lag when opening files in Illustrator. It takes about 40 seconds for the file to come up in Illustrator, even with smallest files.

    Had this issue for a long time now and with X versions of Illustrator in the past.

    • Keep lightroom running parallel to illustrator
    • Open File (double click or from the menu)
    • Blank file pops up and stays freezed for an amound of seconds

    • File opens completely

    • PC, Windows 10 pro 21H2, last X Versions of Illustrator

    More strange: When I send Lightroom to a systray icon…

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  6. Align to key object automatic selection in align Panel

    In the new update (24.2) I have "align to artboard" as a default but when I select multiple objects it automatically selects "align to key object" even after choosing the other multiple times. This is a new issue.

    Windows 10
    Ryzen 2700x
    nVidia gtx 1660
    16gb RAM

    284 votes

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    136 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi Everyone,

    We have fixed this bug in our latest release – v 24.2.1 which is available worldwide now. Thanks for your patience on this.

    Please note that after upgrading you might still see that Align To sets itself to Align to Key Object. If you see this, please manually set the Align To to the required setting, and this reported bug will not happen again. You’ll need to this one time only.

    The reason Align To might get set to Key Object after update is because Ai remembers your last Align To on subsequent launches as well. So, if your last Align To was Key Object before quitting/upgrading, after first multi-selection, it will set itself to Key Object. After you manually change it one-time, it will work fine.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

  7. Copy/paste vector: Illustrator → Figma (pastes as raster)

    In 25.2 — graphics copied from Illustrator get inserted in Figma as a vector image. In 25.3 the behavior is broken and graphics get pasted as a raster image.
    All the settings are the same.

    19 votes

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    10 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Library Disappears

    After I use Illustrator for a while, the library disappears (seemingly without provocation). The library comes back if I restart illustrator (but then I have to close all the files I was working on and open them again).

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  9. Texts on panels not readable

    Text is not readable. Strange characters.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. Line width tool issues

    When changing the line width with the "Width Tool", it creates little triangles in the line and distorts all the corners.

    5 votes

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    1 comment  ·  Strokes  ·  Admin →
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  11. Help bar is not showing

    2 votes

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    1 comment  ·  User Interface  ·  Admin →
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  12. Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"

    Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
    Then import the text file as a tab delimited data file in a spreadsheet of your choice.

    In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

    Look down the rows and at the menu commands...

    Expected behaviour:
    Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

    Actual behaviour (on both Mac and…

    4 votes

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    3 comments  ·  Other...  ·  Admin →
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  13. 行頭禁則文字に関わる和欧文間隔をカスタマイズ可能に！

    Illustratorの日本語組版で、たとえばプリセットの文字組アキ量設定「行末約物半角」を元に、和欧文間隔を「0%」にカスタマイズしても、そのカスタマイズの結果は、何故か「行頭禁則文字」に分類される文字種には効果がありません。
    ※添付ファイルをご参照くださいませ（macOS Catalina上のCC2021にて作成）。

    日本語組版の中では、デフォルトの「25%」アキを「12.5%」あるいは「0%」としたいという作業は少なからず発生しますが、上記のような挙動では、作業者の負担になるばかりです。

    可能であれば、「文字組アキ量設定和欧文間隔のカスタマイズが、行頭禁則文字にも効くように」改善することを希望します。
    挙動を変更していただければ、作業者の負担も軽減され、喜んで受け入れられるに違いありません。

    なお、このような挙動の変更は、「文字組みアキ量設定に頼らずなんらかの方法で和欧文間隔を変更した既存ファイル」にはあまり影響がないものと考えますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。

    よろしくお願いします。

    8 votes

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    Under Review  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  14. Why i can't snap anything?

    For a few days now Im not longer able to snap anything (objects, texts, guides, grids or else), so I cannot be precise when it is necessary.

    1 vote

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    1 comment  ·  Snapping  ·  Admin →
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  15. My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator, although it is detected and utilized by Photoshop...

    My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator (26.0.3), although it is detected and utilized by Photoshop...
    Anyone knows where the problem may come from and how to solve the issue?
    Cheers

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Character Styles not assigning/sticking

    For the last few versions, Character Styles won't assign to text. I've reinstalled at least three times, with and without preferences.

    4 votes

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    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  17. Empty error message

    I keep getting an empty error message modal, with no way to close it or exit out of it. It keeps happening when I want to save an .ai file

    9 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  18. Drawing shapes using any tool ignores colour and stroke settings

    Drawing a new shape either using the automated tools of square/ellipsis etc or when drawing when the pen tool, the stroke stays the setting of a previous setting, despite what is displaying. Likewise, the colour shows the 'correct' setting but retains the setting of a previous setting.
    I have closed Illustrator and restarted the application but it's still happening.
    Operating system: macOS Monterey version 12.4
    Adobe Illustrator version: 26.3.1

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  19. Holding alt to make the Width tool only change one side of a brushed path snaps the other side to zero.

    1. Draw a path. Give it a simple, thick stroke.
    2. Hold down ALT while using the Width tool to change one side's width; note that the other side stays the same width.
    3. Draw a new path. Give it an art brush or pattern brush.
    4. Hold down ALT while using the Width tool to change one side's width; note that the other side suddenly snaps to zero-width.

    I would swear the Width tool used to behave as in step 2 on brushed paths? It'd be nice to get this reversion fixed. Or to make the Width tool behave consistently across different kind…

    2 votes

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    2 comments  ·  Brushes  ·  Admin →
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  20. File seems to be permanently stuck in isolation mode resulting in many objects being unselectable

    Basically was doing a simple school project activated isolation mode and deactivated it quickly while doing this the application became unresponsive and crashed and the recovered file still had this effect persist with only one line selectable It cannot be turned off

    107 votes

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    43 comments  ·  Isolation  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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