5923 results found

1. Default save location for "SAVE FOR WEB" in Illustrator 2020 (24.2)

   Hello,
   In version 24.2 of Illustrator the behavior of the SAVE FOR WEB (LEGACY) function has change. In version 24.1 and older, the default saving location vas the last saved location used, in version 24.2 it is the location where the Illustrator (.ai) file is located which is by default. I was wondering if this is a bug or voluntary choice because it affects my work flow considerably even if it may seem like a small detail. I understand the value of saving by default where the Illustrator (.ai) file is located, but I would like to choose the method I prefer. For the moment I have regresed to version 24.1.
   Thank you

   Hello,
   In version 24.2 of Illustrator the behavior of the SAVE FOR WEB (LEGACY) function has change. In version 24.1 and older, the default saving location vas the last saved location used, in version 24.2 it is the location where the Illustrator (.ai) file is located which is by default. I was wondering if this is a bug or voluntary choice because it affects my work flow considerably even if it may seem like a small detail. I understand the value of saving by default where the Illustrator (.ai) file is located, but I would like to choose the method… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Distribute objects doesn't work properly now

   Illustrator updated the other day (as did Photoshop and InDesign). When I select a group of objects to distribute evenly it changes the overall area to something much more narrow. I am now having to place each object by hand. Please fix.

   4 votes

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   Need More Info  ·  2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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3. Measurements of objects

   OS X 10.15.6, Illustrator 24.2.3

   I guess it is a new feature so that it works like in Indesign. That is at least annoying, at worst horribly dangerous for users who work with exact measurements:
   You draw a path and make it 100 mm x 100 mm. By adding an outline of 5 mm the new measurements are 105 mm x 105 mm. I know that is the way to work with in an optical way, but if you want to have the path itself 100 mm x 100 mm, then that really sucks.
   Suggestion would be a checkbox (or something similar in the preferences of the programme) for users to decide whether they want the contour to be added to the measurements or leave it the way it was working for the last decades (path is the measure no matter what kind of contur, brush, effect etc. is added to the object).

   OS X 10.15.6, Illustrator 24.2.3

   I guess it is a new feature so that it works like in Indesign. That is at least annoying, at worst horribly dangerous for users who work with exact measurements:
   You draw a path and make it 100 mm x 100 mm. By adding an outline of 5 mm the new measurements are 105 mm x 105 mm. I know that is the way to work with in an optical way, but if you want to have the path itself 100 mm x 100 mm, then that really sucks.
   Suggestion would be a checkbox (or… more

   2 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Disable 'Use preview bounds' option to exclude strokes and effects from the bounding box

4. Can't Select behind objects

   The following instructions do not work. I need this function...

   Select behind objects

   In Illustrator, you can select objects that lie underneath other objects using Ctrl+click (Windows) or Command+click (Mac OS). The pointer changes to Select Behind on the first Ctrl+click (Windows) or Command+click (Mac OS). On subsequent usage of Ctrl+click (Windows) or Command+click (Mac OS), the selection iterates through the objects directly underneath the pointer position.

   3 votes

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   4 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. Objects become locked

   Objects become locked in place for no reason - no object is set to lock.
   This happens randomly when working with objects / shapes / strokes.

   The only way to get rid of the issue is to restart Illustrator.

   4 votes

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   1 comment  ·  Selection  ·  Delete…  ·  Admin →
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6. Illustrator 2019, 2020 keeps crashing on a new MacBook Pro, Catalina OS10.15.4. Always crashes after computer sleep

   I just got a new MacBook Pro to replace an 11 YO iMac on which I was using Illustrator CS6. I had to switch to CC Illustrator. It crashes (about 8 times today alone)--almost always if I put computer to sleep with Illustrator open, but sometimes during work

   6 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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7. Pasting and moving deletes blur and brushes

   On iMac Mojave 10.14.6 the Illustrator Update 24.2.3 is very glitchy. When pasting and moving artwork it deletes Gaussian blur and brushes from pasted artwork so then I have to redo all the work again by selecting and clicking on the appearance (see pics 1 and 2). Also when reflecting an object it defaults to an angle and not flipped as normal. Please fix, thanks.

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   2 votes

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   Need More Info  ·  2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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8. Change Illustrator paste offset distance to closer to cursor inside of viewing area

   Illustrator often pastes objects randomly outside of my viewing area, and I have to zoom out and scroll over to get it. I want to change the offset distance so it pastes inside my view area, not outside of it. OR, make it paste near where the cursor is, not way off somewhere.

   3 votes

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   Need More Info  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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9. LOST DATA

   I lost my all work from last 10 days.
   What should I do now?
   All data was very important and I created by working hard days and nights. This is 3rd time happening with me from last year. I saved my work but still it is not listed there in recent works.
   Sudden error and not able to save my data sometimes. I paying for the software and I am suffering from such serious issue. Have any solution

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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10. All of my swatches were removed.
    2 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. Closing documents makes Illustrator 2020 to hang (24.3)

    On Windows 10 (v 1909) when closing a document (previously saved, or opened without any change, or a new empty document) Illustrator hangs and is unresponsive for 5-20 sec.
    This is happening after update.
    Photoshop had the same problem, but the hanging time reduced after the newest updates.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. Text locks after resizing

    When I resize a single line text object with the selection tool, the text becomes immediately locked, and I'm unable to click on it to move or resize it further. The only way to select the object is to CMD+2 every other object and then select all. Even then, the text can't be moved/resized, just deleted.

    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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13. Save/Save As doesn't work in Action

    1. Make a new document
    2. Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
    3. Do something in the document - Draw the rectangle for example
    4. Play Save/Save As Action
    5. Close the document (Attention!!! No warning about Save Changes!!!)
    6. Open the document

    Result: Opened document doesn't contain the rectangle.
    That means nothing happened with this document while Play Actions

    Illustrator ver. 24.0.2
    It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work

    12 votes

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    8 comments  ·  Actions  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    Hi

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue at our end.

    Please help by providing the below information:
    1) Is it reproducible on the latest illustrator version 25.4.1?
    2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
    ShareWithAI@adobe.com in a Zip file.

    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Rohit Jain
    Illustrator Team

14. Text Cursor in Medium Light mode is invisible

    The text cursor and the click+drag selection box are the same color as the background outside of an artboard if the User Interface is set to Medium Light mode. They are completely invisible.

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    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Illustrator not deleting .tmp files after upgrades to Catalina

    We've recently started upgrading our users to Catalina, and since then multiple people have reported Illustrator is creating .tmp files that can't be deleted. We've turned off Save in Background, Export in Background, optimize saving for slow networks, and Saving Cloud documents. The issue seems to be intermittent, we haven't been able to find a pattern.

    When it makes these files, they can't be deleted in Finder.

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    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. In the latest version cursor keys are now moving the selected objects/nodes 2 pixels instead of 1

    Up until 24.2.1 if I selected an object or node and hit the cursor keys they would move 1 pixel in the direction of the key. Now all of a sudden they move 2. makes trying to align/tweak the position of objects/nodes really difficult and painful

    1 vote

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This often happens when we open Preferences and accidentally press Up or Down arrow key. The very first field focused in the dialog is Keyboard Increment value, and pressing an arrow makes it either zero (which turns into the smallest allowed value of 0.0001) or 2 (if you had 1).

    Open Preferences and change the value back.

17. Freeform gradient locking spot color

    If you use a spot color in a freeform gradient the swatch becomes locked, so you can't change the name or merge/delete the swatch.

    macOS 10.14.6
    Illustrator 24.2.1

    4 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Toolbar missing on right hand side

    My toolbar on the right hand side is missing. The drop down window at the top is also not working, it is stuck on Typography. I can't choose Essentials or reset.
    I've got and updated the latest version 24.2.3
    Windows computer.

    3 votes

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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19. Fonts are not refreshed when right sided metrics are changed

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:

    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.

    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).

    Issue happens in all CC versions, including CC 2020 24.1

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:

    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.

    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).

    Issue happens in all… more

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    7 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1) Kindly share both version of fonts at ShareWithAI@adobe.com .
    2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.

    Regards
    Ankit Goyal

20. Scale tool doesn't work in Make Pattern

    The Scale tool currently does not do anything within pattern mode. Maybe this worked in previous versions, but would like to see all tools working within pattern mode on future updates

    2 votes

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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