5917 results found

1. insanely-bloated file size with placed images

   Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
   An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from my iMac.
   While I can understand a few mb of bloated coding in the Illustrator or PDF formatting, perhaps a 50 or even 80 mb file, half a gigabyte is f*cking inexcusable.

   Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
   An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from… more

   3 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Illustrator 2019 slow and laggy on windows

   Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

   9 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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3. Adding more than one color point in a freeform gradient fill makes other points vanish

   I have had this problem with the freeform gradient tool since it was introduced and it has not been fixed. Adding more than one color point results in other color points disappearing.

   4 votes

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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4. Brush 0.5 pt the stroke isn't even ! (Illustrator CC 2019)

   I don't get it, the stroke gets modified to uneven thickness... My parameters are round brush 5 pt, fidelity at middle and edit selected path at 12 px.

   I have searched past posts about this problem but haven't found any.

   Thank you!

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   2 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Illustrator window is bordered with red

   In some cases, Illustrator shows a red line around the window.
   I run Illustrator 23.0.4 on MacOs Mojave 10.14.5
   I don't want disable GPU performance to hide it, I will lose performance doing so.
   I think it's a glitch, because if I press "F" two times, the red line it's gone.
   Thanks

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   2 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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6. Color panel switches from secondary display to the primary display

   I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

   Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

   So here's the normal state:
   https://forums.adobe.com/thread/2549930

   See the Color panel at the bottom of the second-from-left column of panels on display B.

   In the screenshot the Fill proxy is active, but I want to affect Stroke, so I click the Stroke to make it active, and, as I mentioned, instantly, the Color panel (and the entire column of panels in which it's docked), teleports to display A:
   https://forums.adobe.com/thread/2549930

   This happens with the Color panel un-docked too, except then it makes the jump alone, from whatever screen coordinates it occupied on display B to the same relative coordinates on display A. And it bears mentioning again, clicking on either Fill/Stroke proxy (Color panel or Tools), produces this result . . . every time, now.

   I've tried everything I could think of to create a condition that changes the behavior (including clearing/replacing preferences and settings; all but re-install).

   Some findings:

   Jumps from B to A at least on the first instance, no matter how it got on B
       Even if it starts on A, and I drag it to B, it jumps to A as described above on the fist proxy click
       After that first instance, if I drag it back to B, the click the proxy again, it stays put on B
   Jumps from B to A every time when it's on B as part of a preset Workspace
       After the jump; Reset Workspace; jumps again
       Some inconsistent behavior if dragged back to B in this case; might jump in next proxy-click, might not
   

   I have a Window 10 machine too, but haven't tested.

   I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

   Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

   So here's the normal state:
   https://forums.adobe.com/thread/2549930

   See the Color panel at the bottom of the second-from-left column of panels on display… more

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   12 votes

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   16 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

7. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

   Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.

   MacOS 10.12.6
   iMac Retina 5K 27in Late 2015
   4GHz Core i7
   32GB RAM

   11 votes

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   17 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Illustrator Engineering responded

   Hi,

   This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

   Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

   Please do let us know if it is still reproducible at email id:
   sharewithaaiATTHERATEadobeDOTcom

   For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

   Thanks & Regards,
   Raghuveer Singh
   Illustrator Team

8. Global colours don't seem to be preserved in freeform gradients

   I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the freeform gradients. In fact despite going through and linking all the points to specific global swatches, once I save the file, close it and reopen it again, or copy the elements into another file, the freeform gradients seem to completely forget the global swatches. As you can imagine this is very frustrating and currently doubling my workload!

   Any help would be greatly appreciated.

   Thank you!

   Version of Illustrator is 23.0.3
   Operating system is macOS Sierra Version 10.12.5

   I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the… more

   5 votes

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   Resolved (Comments Open)  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Rasterizing a clipped image/group of objects results in extra white space in the resulting image.

   If I rasterize a clipped image, the result is the same size as the clipped image but with extra whitespace surrounding the clipping boundaries. Expected result, IMO, should be that the resulting image is only as large as the clipping object.

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   32 votes

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   9 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   No longer a problem. Please drop a comment if it doesn’t work for you

10. Recolor Artwork stops working if more than one document is open

    If I have two documents open, I am unable to use Recolor Artwork under Color Guide. It just stops working. Nothing happens when I pull the sliders, click to randomly change the color order or click on color groups. It's broken.

    Everything turns back to normal when I close the other document.

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. Can’t make an object opaque

    So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

    Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

    I am running the latest version of Illustrator as of this post.

    I did some searching here and my issue is very similar to this issue:

    Bug - Element Transparency not adjustable after setting transparency once.
    CC 2018
    Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

    So, I have a very odd quirk happening. When I changed an element from 100% opaque to 70% then copied it and grouped it. Now when I ungroup it the same element that was 70% opaque now thinks it is 100% opaque.

    Essentially I can no longer make that element completely opaque anymore. I have to place another instance. This is a bit of a pain when I have resized or altered the placed element.

    I am running the latest version of Illustrator as of this post.

    I did some searching here and my issue is very similar to this… more

    6 votes

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    Need More Info  ·  2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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12. Illustrator looses workspace settings

    Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because it opens in two columns. Why complicate this?

    Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Millimeter setting for font size not correct! cost me $1000s in reprinting

    I'm a freelance designer working for a top hair care brand which markets their products world wide. We had our entire front label product run rejected because it did not meet EU regulatory standards for ml and net weight type size. When creating the labels the first time I set my font size from points to mm to ensure I met the minimum size requirements of 3mm. Imagine my surprise when we heard from our EU distributor our product was rejected! This is where I made my mistake I trusted Adobe Illustrator program to ensure when I set a font size at 3mm it was going to be 3mm. It WAS NOT it was around 2.5mm in size. How I confirm this after the news is I checked the ALL CAPS font against a 3mm square box. see attached screen shot from illustrator of the issue. This issue has cost my client and thousands in reprinting costs to correct the issue.

    Adobe please fix this so we can trust point sizes are true. When I called in the customer service tech experienced the same issue here is my case #ADB-6064776-M9S5

    I'm a freelance designer working for a top hair care brand which markets their products world wide. We had our entire front label product run rejected because it did not meet EU regulatory standards for ml and net weight type size. When creating the labels the first time I set my font size from points to mm to ensure I met the minimum size requirements of 3mm. Imagine my surprise when we heard from our EU distributor our product was rejected! This is where I made my mistake I trusted Adobe Illustrator program to ensure when I set a font… more

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Illustrator today offers Font Height Options, to set the font size using x-height and cap height. This should help following standards and controlling the exact dimensions of type.

14. Type objects duplicated on top and converted to outlines

    Sometimes when opening up a file, type objects are copied and placed exactly above the original type object, and converted to outlines. There are sometimes anywhere from 1 to 3 duplicated objects. It usually affects every type object in the document. The same issue has been affecting my colleagues' computers, and we often work off of the same documents and share them with each other.

    We all have 15" MacBook Pros, using either Illustrator version 2018 or 2019, on Mojave.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does this problem happen with the latest Illustrator build?

    If it does — please provide additional information:

    1. What is the format of the document used, .ai or .pdf?

    2. Does it happen with all the the type objects in a document, or only for some specific fonts, or point / area type only?

    3. Do these have any effects or custom appearance applied?

    If you have a chance to create a test file with this issue reproducible — please share it in the comments.

15. Illustrator 2019 Crashes on startup

    I've upgraded to the latest Illustrator (2019), but it crashes on startup. I have tried uninstalling it and re-installing it, but it still crashes. I've re-installed it with fresh preferences, e.g. not importing settings from the previous version and it still will not startup. The same thing is also happening to InCopy.??

    Luckily I did not remove the previous version.

    Any idea why this is happening and how to fix it??

    I'm running a MacPro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5, 32GB RAM, AMD FirePro D500 3072 MB, with macOS High Sierra (10.13.6)

    14 votes

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    13 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. Transform Again doesn’t work with live or outlined text when transformation is made using the bounding box

    In Adobe Illustrator, I use the transform again tool a lot during my day to day and seemingly recently, it hasn’t been affecting live or outlined type* when it will affect any other regular object. Has anyone come across this on their own or know how to fix it? It will continue to transform the text if you scale up or down as well repeating moves but when scaling objects to certain sizes using the guides and then replicating the same growth on the text object doesn’t work.

    I’ve tried ungrouping, releasing the compound path, tried intersecting the shapes, the menu command

    https://www.graphicdesignforum.com/t/adobe-illustrator-transform-again-on-the-fritz/8810/2

    In Adobe Illustrator, I use the transform again tool a lot during my day to day and seemingly recently, it hasn’t been affecting live or outlined type* when it will affect any other regular object. Has anyone come across this on their own or know how to fix it? It will continue to transform the text if you scale up or down as well repeating moves but when scaling objects to certain sizes using the guides and then replicating the same growth on the text object doesn’t work.

    I’ve tried ungrouping, releasing the compound path, tried intersecting the shapes, the… more

    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This problem is reportedly fixed in the latest Beta Build 30.5.0.18. You can update and test if it’s truly gone.

    However, please not there are some known issues with this particular build:

    • Opening recent files from Home Screen Recent section is not working (opening recent files from File > Open Recent Files works fine).
    • Generative Expand does not open its own HUD when used after Generate Vector, Generative Shape Fill, or Sketch to Vector. Instead, the previous tool's HUD is displayed and Generative Expand remains inaccessible. Workaround: Ungroup the generative content first, then apply Generative Expand.

    Half of Astute Graphics plugins can’t get loaded. Both teams are now aware of the problem.

17. User guide local (russian) correction

    User guide local (russian) correction. Make legend and transcription both cyrillic or both latin.

    Right:
    https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html#Accessthedatamergefunctionality

    Not right:
    https://helpx.adobe.com/ru/illustrator/using/data-driven-graphics-templates-variables.html#%D0%94%D0%BE%D1%81%D1%82%D1%83%D0%BF%D0%BA%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8%D0%BE%D0%B1%D1%8A%D0%B5%D0%B4%D0%B8%D0%BD%D0%B5%D0%BD%D0%B8%D1%8F%D0%B4%D0%B0%D0%BD%D0%BD%D1%8B%D1%85

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    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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18. When opening my files I have the fonts missing

    Missing Fonts. When opening my files I have the fonts missing. Meaning every font I used are all gone and even though I can see it in the preview but when opening the files the fonts are missing.

    8 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Fix the Dice Symbol please

    You have included a symbol in the 3-d Symbols library of two dice. These dice are incorrect in that any opposite sides of a die need to add to seven. In you symbol you can clearly see a 3 and a 4 on the top die (On a real die these would HAVE to be on opposite sides of the cube) and on the lower die you can see a 6 and a 1, again these would have to be on the opposite sides.

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    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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20. Nudging with arrow keys problem when in Picas

    OS X 14.5 Ill 2019 CC 23.0.3/23.0.4:
    This seems to be only happening when the Units are set to Picas:
    Using the arrow keys in the control panel to move an object "below" 0 does not function correctly. E.g.: If an object is at "0p0", hitting the down key moves it to "0p1" instead of "-0p1", then bounces back and forth to "0p0".
    This occurs for any value between "0p0" and "-1p0". If the starting point is less than "-1p0" then the down keys behaves properly, but if you nudge back UP to past "-1p0", then the value pops to the positive value "0p11".

    OS X 14.5 Ill 2019 CC 23.0.3/23.0.4:
    This seems to be only happening when the Units are set to Picas:
    Using the arrow keys in the control panel to move an object "below" 0 does not function correctly. E.g.: If an object is at "0p0", hitting the down key moves it to "0p1" instead of "-0p1", then bounces back and forth to "0p0".
    This occurs for any value between "0p0" and "-1p0". If the starting point is less than "-1p0" then the down keys behaves properly, but if you nudge back UP to past "-1p0", then the value pops to… more

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