5917 results found

1. Variable Font Rendering Distorts Master

   I'm getting some weird things happening with a 4-axis font I'm working on.

   Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).

   I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa

   Mac OS 10.14.4
   Illustrator(latest version)
   Photoshop(latest version)

   Thanks!

   I'm getting some weird things happening with a 4-axis font I'm working on.

   Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).

   I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa

   Mac OS 10.14.4
   Illustrator(latest… more

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   2 votes

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. SVG: RTL text is shifted

   We have tried to import correct SVG with RTL text. The SVG looks ok in browsers(Chrome, FireFox). If we just open the SVG file in Adobe Illustrator the RTL text will be shifted to the right. As we see Adobe Illustrator pre-processes SVG but the result looks incorrectly. Are there some specifics of RTL processing that we can take into account? We aspect to see the same SVG rendering as in browsers. (see attached file : as SVG files can not be attached, I've replaced .svg with .txt)

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  Dirk Schulze responded

   Hello Maksim,

   Thanks a lot for bringing this issue to our attention. We can confirm the issue and added it to our backlog.

   Greetings,
   Dirk

3. Color palette overrides fill colors and color modes in Illustrator 2018

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB when opened after having been closed.

   Through testing this unusual pattern of error across all of their files, it appears that Adobe Illustrator will choose to show colors in the color palette that was last opened within the application, and if the palette isn't the same as the fill colors, it creates a color translation of what the color should be into what it want to show you. Stated another way, the students had trouble getting the color palette to hold the color information they entered (percentages/values of either CMYK or RGB, in particular). Regardless of what they had entered, a computer with one or the other of these color palettes open would override their settings. Unacceptable. In one case, I also witnessed a student manually enter RGB values, only to deselect the item, select the object again, and then find different RGB values in place than those I watched him enter. In 19 years of teaching, I've never seen this problem be so widespread across student files.

   For what it's worth, the Pantone palette behaved. The problem specifically is between RGB and CYMK colors/color palettes. PLEASE FIX THIS. This will cause major problems in real projects that rely upon color mode accuracy. Please contact me with information about the problem and/or solution. We would appreciate a follow-up.

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB… more

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   Under Review  ·  7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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4. Art Brush Rotation doesn’t work with pan and tablet

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first tried a Bristle Brush, I was really happy that I was able to rotate the brush cursor with my pen.. but when I started painting, the brush stopped rotating
   and stayed in the initial direction.
   Even worse: The normal brushes are still as static as in the previous Photoshop versions.

   By not showing the rotation of the brush, it is really hard to set an precise brush stroke
   with the right angle.

   Am I missing something, it is a bug or is Adobe still planning not to change this disadvantage?

   Best regards,
   Florian"

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first tried a Bristle Brush, I was really happy that I was able to rotate the brush cursor with my pen.. but when I started painting, the brush stopped rotating
   and stayed in the initial direction. … more

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   6 comments  ·  Brushes  ·  Delete…  ·  Admin →
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5. 'This file has been modified outside Illustrator' message when saving into a cloud managed folder or onto a network drive

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   350 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Illustrator crashes on launch

   Illustrator 23.0.3 keeps crashing all the times i opened it

   3 votes

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   3 comments  ·  Launch  ·  Delete…  ·  Admin →
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7. IMPORTING png file = blank

   I tried to import a png file into illustrator and nothing happens, it shows as an asset but nothing is on the board. Other png files import normaly, just this specific one for some reason, I even tried to reformat it with photoshop and create a new file and no success.

   2 votes

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   2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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8. Bug: Illustrator 22.1 Not Usable Since Mojave Update

   1. Mojave update on latest Illustrator CC version 22.1

   2. Basic usage of Illustrator

   3. Use Illustrator normally

   4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.

   8 votes

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   20 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Illustrator version 22 is not supported on macOS 10.14 (Mojave).
   Please upgrade to version 23 to resolve the issue.

9. I can't change the color of the Neon Glow effect in Effect Gallery

   Every time I try to change the color of the Neon Glow filter, it always goes back to black. I've tried a lot of different things, but nothing works. I looked on the internet if there's a way to fix it, but seems that everyone has the same problem with Neon Glow.

   16 votes

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   5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. Character scroll bar

    The character scroll bar stopped working. If I click to change the font there is no scroll bar, nor is there a size option. I am on Windows 10 (64 bit Home) using the latest Illustrator (23.0.0 64 bit). I uninstalled and reinstalled and still have this problem I am using two screens, and have found that if i move the character window to the other screen and reset it, I can get the scroll bar back temporarily so this seems to have to do with dual screen setup

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    2 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. 画板图层顺序调整后，重新命名画板名称，导出图片顺序错乱的问题

    增加画板，调整画板顺序并重新命名，发现导出图片顺序不一致（图片命名错乱）
    测试是在win10+AI cc2019

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    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Installed Fonts Not Being Updated

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    This issue affects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts DO NOT UPDATE in Illustrator after I have deleted the old, installed copy & installed an updated version. If I change some characters or kerning or font names or any other characteristic of the font & reinstall Illustrator still shows me the old version of the font. The changes are not reflected in the doc or in the menus no matter how many times I start a whole new doc or restart Illustrator or restart the system.

    Again I want to make clear that on my other machine which has the exact same OS & the exact same version of Illustrator the behavior is totally different. That machine behaves the same as every other version of Illustrator I've had on every machine since the 90's. If I update an installed font file the changes show up immediately in any open doc with no need to quit, make a new doc or restart. Illustrator picks up the new copy of the font immediately with no action on my part.

    I can not get my new machine to behave this way after trying many, many fixes & investing many hours of research into the issue. I would appreciate some help from an Adobe expert please.

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    This issue affects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that… more

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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13. All toolbars gone - Illustrator CC 2019

    As soon as I open the Illustrator today, every toolbar was lost. Even if I click the workspace presets, it doesn't do anything. I already returned all the lost tool bars manually but when I opened Ai, they're gone again. Please fix this. Thank you.

    6 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate firewall that block any rogue application from accessing the internet and Adobe CC and Illustrator had been cleared and everything had worked OK since 2016 until the new 2019 version.

    Please fix this bug or indicate the procedure to prevent CEPHTMLengine from stealing focus.

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate… more

    5 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Changing leading up and down in Character panel makes it 1 or 1295 pt

    When the leading is set to (Auto), using the up/down arrow UI buttons in the character palette to change the leading results in weird leading sizes. Toggling up from Auto using the up arrow in the UI produces a leading of 1 pt. Toggling down from Auto produces a leading of 1295 pts!

    23.0.1 Windows 10:

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    9 votes

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. font finder/Missing font box keeps loading and unable to activate missing fonts

    Find Font box not working. Example i am missing fonts and when i open that menu it shows the fonts used in the document but the missing ones just have a loading circle next to it and it never stops.

    Also the Missing font box. When i do have the fonts and want to Activate them they will never activate, It just loads for 10mins and stops with out loading the fonts.

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    13 votes

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?

    Thanks
    Anish

17. Applying 'line' freeform gradient crashes Illustrator

    Trying to change any freeform gradient's 'Draw' setting from 'Points' to 'Lines' results in an immediate crash, no matter what shape it's being applied to.

    I have uninstalled/reinstalled Illustrator multiple times, and completely reset all user configuration settings, and this behavior remains unchanged.

    Illustrator version: 23.0.6
    OS: macOS Mojave, version 10.14.6

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    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Doesn’t happen anymore in recent builds

18. ExtendscriptToolkit is 32bit-only, OSX Catalina is 64bit-only

    I use a script I wrote for an important business function. For the last couple OSX upgrades, it has been warning me that ExtendscriptToolkit is not compatible with future versions of the OS. Specifically, OSX Catalina, which has been seeded to developers, will only support 64bit applications, and ExtendscriptToolkit is a 32bit application. Is that going to be addressed before the OS is released?

    3 votes

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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19. Option + Enter (on keypad) doesn't work anymore to produce a copy

    OS x 10.14.6

    Illustrator 23.0.6

    When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create a copy. Thanks :-)

    OS x 10.14.6

    Illustrator 23.0.6

    When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create… more

    1 vote

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    No longer happens in latest releases.

    Please comment if it still does for you.

20. After unlink vector art from symbol, handles and points never appear again - CC 23.0.2

    I see that this bug was supposedly fixed but it's back.

    I made a vector shape and dragged it to the symbols palette.

    Then I placed the symbol in my artboard, and unlinked the placed art from the symbol.

    Now when the shape is selected, no handles or points are ever visible again - I can not select all or any handles or points with the direct selection tool, because they are gone. The shape can not be manipulated.

    It does not matter if I cut and paste it, expand it, ungroup it, double click it, or paste it into another document then cut it and paste it back in the original document again.

    The only way to get shape handles and points back again is to cut or divide the shape and then join it back together. This creates extra points that have to be cleaned up.

    Same behavior as previously in previous bug. :(

    I see that this bug was supposedly fixed but it's back.

    I made a vector shape and dragged it to the symbols palette.

    Then I placed the symbol in my artboard, and unlinked the placed art from the symbol.

    Now when the shape is selected, no handles or points are ever visible again - I can not select all or any handles or points with the direct selection tool, because they are gone. The shape can not be manipulated.

    It does not matter if I cut and paste it, expand it, ungroup it, double click it, or paste it into… more

    6 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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