Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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Print not responding
I can open files but when I send to print I get the message 'Print not responding' and Illustrator crashes. I'm using Illustrator CC 2019. I have reinstalled my Creative Cloud and Illustrator app but it just won't print. I've never had this problem before.
1 vote -
laggy after placing linked files
When I place a JPG in my file (linked, not embedded), my Illustrator file becomes laggy. It lags when I pan across the file or zoom in and out and takes longer than usual to save the file. I've noticed this as a problem since the latest update of Illustrator.
System specs:
Mojave 10.14.5
imac (retina 5k, 27-inch, 2017)
3.8 GHz Intel Core i5
64 GB 2400 Mhz DDR4 Ram
Radeon Pro 580 8GB graphics card2nd monitor is an older 4k imac
running Illustrator 23.0.4
1 vote -
Text becomes impossible to edit after several minutes of having the program open
Working on macOS Mojave 10.14.5 and Illustrator 23.0.4.
After working in the program for a few minutes, transform controls no longer appear around text boxes when selected (show transform controls does not fix the issue). Text attributes are then buggy when applied (tracking will not apply to selected word, can't change font). Shortly after, I can no longer select text boxes at all.
I'm a graphic designer and this issue is hurting my productivity greatly. Please provide a solution!
1 vote -
'Divide Objects Below' divides hidden layers
'Divide Objects Below' command also divides hidden layers. Illustrator then crashes.
1 vote -
I have to keep re-activating fonts
For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -
5 votes -
saving colors to adobe is disabled please contact your IT administrator
Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379
This has happened numerous times over the past few months.
I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:
"saving colors to adobe is disabled please contact your IT administrator"
I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.
Hope that helps - looking forward to a fix.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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"Recent files" shows the thumbnail of a password protected PDF file.
I expect to not see the thumbnail of a password protected file. Maybe just have a lock image like in the OS?
Mac 10.13.6, AI 22.0.1
1 vote -
Pen Pressure not working
For some reason pen pressure isnt working in illustrator CC 2019. Im on Windows 10, and everything works fine in all other Adobe softwares. Have tried updating all the drivere and reinstalling illustrator bit noting works. Also tried resetting preferences.
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Create Outline shortcut is not working
I'm not sure when this started happening but CTRL + SHIFT + O isn't working as a command for create outlines.
Notes:
All other key commands work fine
My O key isn't broken
The command is still correct in preferences
Doing "Create Outlines" from the menu works just fine.
I've tried reselecting, restarting, multiple documents. It's simply not working, It's very weird.. anyone?
4 votes -
Illustrator V. 23.0 crashes repeatedly
Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.
I uninstalled 23.0 and went back…
10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC2019 isn't allowing me to create new documents. At all.
Illustrator CC2019 isn't allowing me to create new documents. At all.
8 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Can't search on network drives within Illustrator on macOS
Hi,
I realized that when I'm working with Illustrator and some item is missing I can't use the finder search function within the network drive so I can reallocate it. It doesn't find anything but if I search on the local drive it searchs just fine. Also if I search from the Finder (directly on macOS, not from Illustrator) on the network drive it finds the files just fine so the bug is within Illustrator. It's also happening with InDesign.
The problem is also happening on my other iMac as well.
macOS version: 10.14.5
Illustrator version: 23.0.32 votes -
Tool panels are enlarged or scaled up
Updated to Illustrator 2019 - workspace panels have increased dramatically in size - see screen grab of Illustrator and the same area in photoshop.
Solutions helpful as I cannot have as many panel open as they now take up so much space!
5 votes -
Info panel makes illustrator behave sluggish
Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).
8 votes -
Issues changing type character properties
I have been having issues for a few weeks with illustrator not showing correct font or size. It used to be sporadic, but now it is happening the majority of the time! I even updated my Illustrator CC version & that didn't help.
For example, I will click on some text that is Gotham 15 pt, but the character panel says it is Myriad 12 pt. When I try changing the font or the font size, nothing happens.
It is getting to the point where I am not able to edit text size or font in my own files. Help!
…
2 votes -
Cannot close main application window with keyboard shortcut
When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.
2 votesHi Kit,
Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q
Thanks
Anish -
File open error message
This bug recently started happening when I first open Illustrator, then open first file. This message pops up twice. After that, the file will open without a problem, and Illustrator will work without a problem. Subsequent files will open without a problem. If I close and restart Illustrator, the bug happens again in the same way.
1 vote -
Colored text randomly changing to black
Mac OS 10.12.6 with Illustrator CC 2019
Since December text has been randomly changing to black. It happens with bullets more frequently, but sometimes two words in a paragraph will turn black. This happens frequently when I reopen files but also while I'm working.
Sometimes (but not always) when I change the color back with the eyedropper, it still shows up black in the Appearance panel (see photo).
My 2 coworkers are also having this issue.
I don't know if it's related, but I'm also having a problem with cutting (CTRL-X) objects. Simple shapes and text will temporarily not allow…
3 votes -
Huge glitch
I'm working on a Windows 7 in Illustrator version 23.0.1
The very first time I opened the program the file had a big cutout in a triangular shape, and clicking anywhere on the document or even just moving the mouse around causes it to glitch further by adding random colours to the document and displacing the objects in the document.
After the first time this happened I uninstalled and reinstalled the program but that didn't work. I also just updated to the newest version of Illustrator today but that also didn't work.
Attached are screenshots of the glitches.
1 vote -
Direct Selection tool not working correctly after image trace
After using the image trace tool and selecting either high or low fidelity, sometimes the direct selection tool stops working correctly. Although you can still use it, it doesn't highlight the points when you actually click on an object. Once you create a new project it works but it stays broken in the old project forever.
1 vote
![CropperCapture[1].png 7 KB](/assets/213344926/CropperCapture%5B1%5D.png){kind=link}
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