Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7687 results found
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Twist effect does not act on a group as a whole...
When applying [Effects -> Distort and Transform -> Twist] to a group, the effect is applied on an individual object level and not on the group as a whole.
2 votes -
Content in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box
Content that is in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box.
Note that it only happens between 5% and 10% of the time. T
he only steps I can do to reproduce occasionally are to move the curser left or right or type a letter with the Save As dialog box open after typing something into the Search Adobe Help box.
For those of you wondering why there is data in the Search Adobe Help box, I paste into and then copy from…
1 vote -
2 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Freeform Gradient line mode misbehaviour
The new Freeform gradient tool seems to be full of bugs :(
One such example is when you are working with a line type gradient that has 3 or more points, selecting a certain point, double clicking to change the colour and then selecting the eyedropper will change the point selection to the most recently created point.
Illustrator 23.0
MacOS 10.12.65 votes -
Drop Shadow modal will not load, for new or existing shadows, crashes Illustrator CC 23.0.2
Drop Shadow menu will not load upon trying to apply a new drop shadow, or edit existing drop shadows. Software drops to 0% CPU, and software will not respond to any inputs. requiring me to close Illustrator via Task Manager.
Windows 10 using Illustrator CC 23.0.2 & 23.0.1 & 23.0 & 22.1
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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User Interface zoomed in
The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.
1 voteIllustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.
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AI smartobject doesn't open from Photoshop
This is an old bug THAT IS BACK!!! Double clicking an AI smart object in photoshop opens Illuistrator but it doesn't open the object. You have to close Illustrator completely and do it over again until it works.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Colours Suddenly change and go lighter
Running latest Creative Cloud on El Capitan, 10.11.5.
When working on a file, all of my colors suddenly get lighter, almost like I'm working within a group. When I look at the swatch color values they have the same hex as a previous doc, but don't display the same.
As a quick test, I exported the corrupt version as a jpeg and rectified the colour in photoshop by altering the levels.
At the time of the switch I was working with the rotate and extrude tool.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator randomly fails on select-paste
23.0.1 64-bit on Win 10 Xeon with GPU accel. Selection, copy paste text fails randomly. Copy seems to work but all paste options grayed out. Yet I can paste to NotePad and other apps. This has been going on for over a year. Have to double click or paste to another doc first. Please fix!
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adobe Stock library window is crashing when trying to group elements together
Adobe Stock library window is crashing when trying to group elements together. I have experienced this on many occasions and on different computers and was hoping this would be solved in the latest release.
I'm working in OSX Mojave and work on different Macs.1 vote -
bug: [PARM] error after changing stroke alignment
I clicked the 'align outside' button in the stroke panel and got this error.
I would keep popping op so I had to close AI.8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Type on Path Issue
After I apply type on a path (circle) the circle isn't a circle anymore.
Circle without type on a path: Same height, Same width.
Circle with type on a path: Different height, Different width.I never had that issue before, after i apply text on a path (circle) the circle has still the same height & width values, why not now?
Please update adobe illustrator in January 2019
2 votes -
Scrolling is not smooth anymore
The scrolling in illustrator is not smooth or fast anymore. I have to swipe way too many times to move a bit around the artboard. Very frustrating. What gives?
I have just updated my OS and Illustrator. (Mohave, Illustrator 2019).
4 votes -
Illustrator problem
This is not ethical. I know that. But I want to publish this video. Just explain to me why these problems are caused. I've never seen any logical explanations until this time. And that makes me sad.
Illustrator is very clumsy, slow, has bad performance, interface bad and exhausting.
Example, I can't easily apply effects on an object or text. Restricts me with everything. These are very simple and the features that should be. I'm sure a lot of people think that.Affinity is small size, more practical and user-friendly, faster and cheaper.
Many of your competitors come up with…1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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No Adobe CC App is working properly since the update of Mac OS to Mojave and the update to 2019 Adobe CC has only made matter worst
What are we to do this is very frustrating that Adobe CC is not working properly. Have been trying to use it for 2 days. Even spent the entire evening online and on the phone with support. I gave 1 rep remote access to my Mac twice and he deleted several items and uninstalled the CC and reinstalled only to have it doing the same thing. Then had to call about Adobe Spark moments later because I was getting a 400 Bad Request. I am convinced something is wrong with Adobe and we are expected to deal with it.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Certain line gets invisible with GPU preview on
Certain line vanishes when GPU preview is turned on.
Win 7x64 Nvidia Quadro K620.
Attaching both animation and file.15 votesNo longer happens in latest releases
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Slow Type Performance
I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out…
18 votes -
Pasted artwork does not remember sublayers
When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.
42 votesHi All,
Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator Team -
Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up
Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.
These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?
See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#
10 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Cannot paste text from Chrome to Illustrator
I use Wrike within Google Chrome for workflow and am given copy to use in various graphics. Since updating to 23.0.3 Illustrator does not paste from Wrike/Chrome. When I restart illustrator it sometimes goes back to normal but then randomly it will stop working later on
1 vote
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