7945 results found

1. Can't drag a color swatch onto a gradient color stop

   macOS High Sierra, then Mojave 10.14.3
   iMac 2017
   Processor 3.4 GHz Intel Core i5
   Memory 24 GB 2400 MHz DDR4
   Graphics Radeon Pro 570 4096 MB

   I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can just drag the extra stop off of it to work around this, but it’s just another little thing that slows me down.

   macOS High Sierra, then Mojave 10.14.3
   iMac 2017
   Processor 3.4 GHz Intel Core i5
   Memory 24 GB 2400 MHz DDR4
   Graphics Radeon Pro 570 4096 MB

   I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can… more

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. The operation cannot complete because of an unknown error [NOKY]
   6 votes

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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3. Type size not working after scaling text with transform/scale

   After selecting a line of type with the selection tool, and then scaling it with right click, transform / scale / 'percentage' , I can then no longer assign different type sizes in pixels or points to the text using the text tool.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Ai 23: Layer control panel, problems with names containing underline characters

   case 1:
   Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
   To reproduce:
   • Create a blank document
   • Create a new text object with the text "texttext"
   • Give the text object the name "namename" in the Layers control panel
   • "File->Save under" as svg, Klick Button OK
   . Klick Button "SVG code ... "
   -> result:
   <text id="name_x5F_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

   -> expected result:
   <text id="name_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

   see testAI23.ai, testAI23.svg

   case 2:
   AI19: Adobe Illustrator Version 19.1.1 (64-Bit) Windows 10 2015.1.1
   see attachments: two files saved with AI19, produced just as in case 1 described)
   AI23: Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
   To reproduce:
   • Open file testAI19.txt (see attachment) with AI23
   • open layer control window
   • look at the text with id="name name"
   • the underline "name_name" is missing

   . open with a text-editor file "testAI.svg.
   . you can see the correct id
   <text id="name_name" transform="matrix(1 0 0 1 97.6812 66.7085)" font-family="'MyriadPro-Regular'" font-size="12px">text_text</text>

   case 1:
   Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
   To reproduce:
   • Create a blank document
   • Create a new text object with the text "texttext"
   • Give the text object the name "namename" in the Layers control panel
   • "File->Save under" as svg, Klick Button OK
   . Klick Button "SVG code ... "
   -> result:
   <text id="name_x5F_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

   -> expected result:
   <text id="name_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

   see testAI23.ai, testAI23.svg

   case 2:
   AI19: Adobe Illustrator Version 19.1.1 (64-Bit) Windows 10 2015.1.1
   see attachments: two… more

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   1 comment  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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5. Workspace Bug

   Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.

   cc 23.0.1 Mojave 10.14.1

   6 votes

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Placeholder text Preference 06222019

   I cannot untick/unselect Fill New Text Objects with Placeholder Text in preferences. I have the latest version 23.0.3
   Windows 10 Pro

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. Underscores in SVG id attributes won't get their CSS styles applied

   When using ids in SVG elements with underscores in them, their styles won't be applied when opened in Illustrator.

   Attached is a 281 bytes file showing the problem. Opening it in Illustrator should show the square being red.

   From the XML spec:
   Note that COLON, HYPHEN-MINUS, FULL STOP (period), LOW LINE (underscore), and MIDDLE DOT are explicitly permitted.

   https://www.w3.org/TR/2008/REC-xml-20081126/#sec-common-syn

   3 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. FONT - HWT REPUBLIC GOTHIC OUTLINE

   I was using this font free from adobe and now it doesn't show up anymore, i signed in to adobe and it says its active on my account but again its not on illustrator anymore. Does anyone know how to fix this?

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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9. Top Ruler Overlaps with top bar

   The units on the top ruler overlaps with the top bar. The values are cut off.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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10. Merging paths changes shape appearance

    So basically I have this shape that I am trying to subtract the white type out of so it is one shape (like a stamp) where the white type is open, not white fill.

    When I go to delete the white type from the path, or minus front, or divide, or using the shaper tool (it doesnt matter-same thing happens across the board)- the appearance of the type changes, becoming thinner- but the vector doesn't actually change... it's a visual thing, but its noticeably different.

    Not sure if that makes sense or if this has happened to anyone else....

    Does anyone know how to fix this or why it's happening?

    So basically I have this shape that I am trying to subtract the white type out of so it is one shape (like a stamp) where the white type is open, not white fill.

    When I go to delete the white type from the path, or minus front, or divide, or using the shaper tool (it doesnt matter-same thing happens across the board)- the appearance of the type changes, becoming thinner- but the vector doesn't actually change... it's a visual thing, but its noticeably different.

    Not sure if that makes sense or if this has happened to anyone else....

    Does… more

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    6 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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11. 23.0.1 Windows 10: Screen goes black frequently

    23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document

    6 votes

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Horizontal Lines

    I always get these horizontal lines that show up when I'm scrolling down an illustrator file. They completely cover the screen and then go away if I zoom even a little bit. Figured this was a bug that would get fixed with an update but it has continued ever since I first downloaded the app. It only happens when I click tab to hide the menus and toolbars. Tab will also make them disappear. Assuming this is not normal, anyone else getting this??

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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13. Bezier Curves break on circles when compounding shapes.

    1) Windows 10, Illustrator 23.0.3(64bit)
    2) Experienced a bug while compounding a shape into a circle, this managed to break the Bezier curve. This became an issue with a plot cutter slicing from one point to another in graphics production. The issue can be seen when compounding a shape. After using the pathfinder to minus a shape, two live corner appear in the center of the selection. When pulled the live corners on the circle create angled points.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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14. fill not aligned with path

    Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

    Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

    The file will print with the fill moved.

    Once it is corrected it you can't undo problem without reopening the file that is saved like this.

    My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on. Turning that off also corrects it but almost doing anything corrects it.

    I attached a AI with the problem.

    Paths not aligned to fill or actual graphic on Illustrator 23.0.3 (CC 2019).

    Not sure when it happens or how but it will randomly not move the fill with the path lines. Changing the colour or selecting some edges of the path will make it bounce to the correct position.

    The file will print with the fill moved.

    Once it is corrected it you can't undo problem without reopening the file that is saved like this.

    My best guess and only thing I have noticed different about this paths that are wrong is it has a overprint fill turned on.… more

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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15. Unable to export Artboards as SVG

    The AI does export to SVG. I have used this constantly in the previous version, but the new version will not save the image in SVG format using the Export for Screens option.

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    117 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

16. duplicated drawings when saving or exporting

    On AI CC 2019, when I save file for laser cutting machine compatibility, i.e. as a previous version or PDF format, it appears that my drawing is duplicated on itself (as if I did copy then paste in front). That never happened with AI CC 2018.
    Any idea?
    Thx!

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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17. toolbar displayed twice

    Suddenly i have two toolbars?
    I have no clue what might have let to this. Photoshop and Indesign are open too.

    Screenshot attached.

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    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Al CC crashing constantly

    I have a brand new Surface Pro 6 with 8Gb of RAM and AI CC is the only program I have put on it, yet the program crashes every time I start using the brush tools. How do I fix this? This new laptop was purchased specifically for me go use AI on and so far I an unable to do so.

    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Text Boxes & resizing objects in Illustrator Behaving Strangely

    This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I can then delete the randomly created text box as it is empty and not affected anymore. If I keep moving the edges of the text box around, every time the text within it is affected by moving or not having enough space it will just pop a new box. It will carry on indefinitely as long as I'm shifting the size around.

    This only happens when creating text boxes that you can resize without affecting the size of the text inside it. Typing without a text box seems to be fine. It has also started doing it with any objects within Illustrator. For example, I create a basic rectangle shape. Then, using the bounding box, I drag a corner to resize it, and as I do that, it is generating more rectangles as I go. In the layers panel, they are listed as normal, as if I duplicated the shapes or text boxes.

    Here is a screen recording: https://drive.google.com/a/giuliodecandia.com/file/d/1Uu2KZfbD21msW4OBIXA60zVcZIfzhJgc/view?usp=drivesdk

    It's the latest version Illustrator 23.0.1 running on MacOS Mojave 10.14.1

    Here is the discussion I have had on Adobe forums: https://forums.adobe.com/message/10784929

    This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I… more

    4 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Window size not big enough - Can't open the illustration

    When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.

    I've only had this issue since the last update. What can I do to fix this?

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    7 votes

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team