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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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6513 results found

  1. Font drop down doesn't work on CS6 all of the sudden

    I have Windows 10 and Illustrator CS6. Worked great until a couple weeks back.
    The font drop down does not work at all. Not in character map, not in type>fonts.
    I unisntalled Illustrator CS6, Re-downloaded the file from Adobe, re-installed. nothing
    I uninstalled windows 10 updates for 2 months... nothing...
    Please I need this to work!

    3 votes

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  2. Adobe Illustrator did not save and included my link files. Those files were not embedded.

    Usually, to prevents lost files, I will save and checked the "include link files". However, now this feature isnt working. I tried several times but the files in my Ai hasnt been embedded. It is very annoying because I will need to embed all the files manually. Please FIX this

    1 vote

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  3. symbols are not displayed

    I have a problem with symbols which I use frequently to have consistent UI.
    The problem happens sometimes that when reopened a file (package) after some time the symbol is not displayed! To see the symbol I need to enter it & exit symbol mode after that while I am in the file everything is fine till next time I enter the symbol!!!

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. Illustrator 22.1 hangs on start; reinstall only fix I can find

    I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  5. Make lines look straight again

    So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
    macOS Sierra | 10.12.6
    iMac (21,5", 2013)
    3,1 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 1024 MB

    Illustrator CC 2018 22.0.1

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  6. Selecting hidden guides by mistake

    This is difficult to explain, so I'll just go through some steps:

    Create some horizontal guides. Make sure they aren't locked.
    Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
    Add some circles or something. They need to overlap where you drew the guides originally.
    Drag select over your circles and distribute them on center.

    It took me a while to figure this one out. searching for it was no help.

    The reason it looks jacked is that it's allowing you to move the guides as objects. You…

    1 vote

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  7. Illustrator uses UI scaling for menus from main display in dual display setup

    Windows 10, version 1803
    Illustrator CC (22.1)

    I have a dual display setup. Display 1 is 109ppi (27", 2560x1440) set to 100% UI scale in Windows settings. Display 2 is 282ppi (15.6", 3840x2160) set to 225% UI scale in Windows settings.

    Illustrator is set to 'scale to higher supported scale factor'

    If Illustrator is placed on display 2, with display 1 set as the 'main' or primary display in windows settings, Most UI items within Illustrator display as expected but menus and some other items become unreadable, because Illustrator appears to take its UI scaling setting from the display set…

    1 vote

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  8. After using

    After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.

    1 vote

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  9. Freezing when working on files with lots of details

    I've noticed others are having this exact same problem:

    When working on files with a large number of items, the program will freeze up the whole computer -- necessitating a forced reboot. This happens constantly with the latest update.

    MacBook Pro, 13 inch, 2016 (touchbar Mac)
    Adobe Illustrator 22.1

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  10. Since I updated to High Sierra 10.13.5 Illustrator CC 22.1 freezes when I move items

    Since I updated to High Sierra 10.13.5,
    Illustrator CC 22.1 freezes when I move items.

    Especially when my selection is rather large, I easily end up with a blocked screen and the only thing i see is the rotating cursor.
    A hard reboot is the only solution I can do.....

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  11. CMYK sliders don't work when decimals appear

    Mac OSX High Sierra Version 10.13.5 Adobe Illustrator 22.1
    I am new this month to Adobe Illustrator.
    I have been able to use my app for only 3 days in the last 3 weeks. I have a 2 second wheel of death whenever decimals appear instead of the normal number percentages. A few things happen when the decimals appear, either trying to use the sliders freezes the screen as it fades, or I can move the sliders and the decimals disappear, (3 days only), or I have just the decimals and cannot change the colors. Note the shade of yellow…

    1 vote

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  12. Most of the fonts cannot show and load in the list of AI CS6

    Most of the fonts cannot show and load in the list of AI CS6 suddenly today. The down arrow button (red circle in the attached picture) of the font list is not working (no response), but I can still choose other fonts by clicking up/down keyboard arrow to choose around 10 fonts (my computer installs over than hundreds fonts!).
    Also, all fonts are still working in Photoshop and MS Office. Can anyone help on this? Thanks!

    4 votes

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  13. Blob brush describes a path, not a form

    Recently, when I use blob brush with my wacom one, it describes a path, not a form. If I use the mouse, blob brush works well. I do not know how can I solve it.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  14. create new

    "Create new..." does not work on Win 10 latest CC 2018 update, new subscription, first time using Illustrator. I've seen Illy used by many people up close, it's not me - it's the Create New feature, it's broken from the File > menu, the full screen app convenience tile menu, and also CTRL+N. None of it progresses past the initial "what new file setup do you want". And yes, I pressed "Create" not cancel.

    Very disappointed, I just paid for a year of this, greeeaaat.

    1 vote

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  15. SVG href property exports incorrectly

    When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href

    However, safari does not support href yet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecated xlink:href property must also be used, docs below:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href

    All bases can be covered by including both the href and xlink:href properties, until all modern browsers have fully adopted the SVG2 spec.

    1 vote

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  16. Targeting and moving selections between layers

    I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.

    I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.

    I'll need to revert back to Illustrator CC 2017, and can only hope and pray…

    2 votes

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  17. Grouped objects from cloud libraries have ungroup issue

    Hello
    I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
    Can you fix please?

    2 votes

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  18. New from Template...

    In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.

    1 vote

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    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  19. Regional - Indian Font Issues

    Google Fonts that work for hindi and other regional languages seem to get messed up when used in illustrator. Please help urgent. Tried Noto Sans, Sarala font..

    1 vote

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    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  20. Slow performans on Mac OSX

    Hi,
    I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
    This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
    This problem is has in many projects. Normally, a computer with this feature should give very good results.

    Please consider this situation urgent.

    Mac system info

    4K retina
    3,6 GHz Intel Core i7
    16 GB 2400 MHz DDR4
    Radeon Pro 560 OpenGL 4096…

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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