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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7522 results found

  1. 13 votes

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    6 comments  ·  Performance  ·  Admin →
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    Hi, Thanks for reporting this issue. Unfortunately we are not able to reproduce this issue. Could you please provide a video, test file or steps of the workflow with which you are facing this issue and share with us. Kindly share the above with us in a Zip file at sharewithai@adobe.com . Please mention the title of this issue as the subject of the mail. Thanks & Regards, Ankit Goyal Illustrator Team
  2. gradients dont appear when copying and pasting artwork from illustrator to indesign

    gradients dont appear when copying and pasting artwork from illustrator to indesign in the newest update - it worked perfectly last week before the update

    3 votes

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  3. Illustrator cc2019(v23.0)

    環境設定でテキストオブジェクトの選択範囲をパスに制限にチェックを入れると、選択範囲がシビアすぎて全く選択できません。
    これまでのバージョンはパスの近くをクリックすると選択できました。
    選択できる範囲をこれまでのように戻してください。

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  4. Microsoft Surface pro 5 pen + Adobe illustrator cc2018 pen tool issues

    Hello..

    I installed Adobe CC 2018 and some other softwares on Miscrosoft Surface Pro 5.

    But, I found an issues in the Adobe Illustrator cc2018 and cc2017 when I used a surface pro 5 pen + "pen tool", it is often unable to click. This issues sometime also occurs when using surface pro 5 pen + the "brush tool" and "hand tool".
    But somehow, when using a mouse, everything becomes normal.

    Then I tried to use the surface pro pen on Adobe Photoshop + pen tool, and it's all normal.
    Even I also tried in Adobe Illustrator CS6, the surface…

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  5. Crash while setting up Action

    Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
    - Take outline vector (which is white path)
    - Duplicate
    - Switch to fill
    - Change color to black
    - Apply Shear at 20 degrees
    - Edit opacity to 20%
    - Crash

    Just curious as to why this happening. Possibly due to my file size? 162.5 MB

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  6. (signo precaución) No se pudo leer el archivo debido a un error

    Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.

    Lo peor es que no solo me pasa con AI, también con PSD

    5 votes

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    9 comments  ·  Other...  ·  Admin →
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  7. 3d extrude and bevel problem

    I am using windows 10 and Illustrator wont do a 3d extrude or bevel and says not enough memory when there us enough memory.

    2 votes

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  8. Distort objects using an envelope does not work

    Working on iMac with Ai 2019.
    The Envelope Distort tool gives this message:
    The operation cannot complete because of an unknown error.
    Will not even work on a simple rectangle, or by selecting two simple rectangles.

    2 votes

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  9. The rotate tool seems to have disappeared from the toolbox overnight.

    The rotate tool seems to have disappeared from the toolbox. It's normally next to the scale tool & paired with the reflect tool but it's not there now. When i click on the 3 dots at the base of the toolbox it says its with the scale tool. When i click on the little triangle to open this tool to see the other tools it's paired with, it's unresponsive.

    1. iMac. Mac OS Sierra.
      I updated Illustrator to 23.0.1 yesterday. The rotate tool was there after the update.

    2. Opened file i was working on yesterday & went to click on the…

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  10. Stylize Outer Glow does not show

    BUG: When applying "Effect >> Stylize >> Outer Glow", the effect does not appear on object stroke or fill.

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build…

    2 votes

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  11. my illustrator won't start after updated 2018

    I just recently updated the new version, and it got stuck on the start-up. what should I do?

    2 votes

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    0 comments  ·  Launch  ·  Admin →
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  12. objects behind clipping mask cannot move outside of drawing area!!??

    What is the point in a clipping mask if the objects behind it cannot fall off the drawing area? may as well use Microsoft paint to be honest

    2 votes

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  13. CMYK Spectrum on color tab looks broken

    On the latest Illustrator update the CMYK Spectrum looks broken on the color tab. At first I thought it was a display problem however comparing other Adobe apps and even in illustrator color picker there is nothing wrong.

    1 vote

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  14. command+option+shift to duplicate an element crash Illustrator every time

    Illustrator CC 23.0.1 R3 crash every time I use the combination of "command+option+shift" to duplicate an element :/

    Mojave 10.14.1 (18B75)
    Illustrator CC 23.01 R3
    MacBook Pro (15-inch, 2017) with 3,1 GHz Intel Core i7
    Memory : 16 Go 2133 MHz LPDDR3

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  15. Undo Button Goes Back Too Many Steps

    Sometimes when Undo is pressed, Illustrator goes back too many steps and multiple operations are undone at once. This happens consistently when editing content inside of clipping masks, and happens occasionally in other contexts. There is no option to redo once this bug occurs.

    10 votes

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  16. Illustrator loses focus after editing in group

    When a group is double clicked to edit inside (isolation mode), on leaving isolation mode the Illustrator application loses focus and clicking on any tool has no effect. To regain focus the icon in the Windows Taskbar has to be clicked.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  17. File Not Rendering From Cold Start

    Opening an illustrator file while Illustrator is closed will load Illustrator as normal but won't render the file once its loaded. The file is open but refuses to show with only the Recent files/New file screen showing, but with all the UI for a working file.

    Only way to gain access is to force quit Illustrator and load it without opening a file.

    1 vote

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  18. Text Objects become unresponsive

    I'm encountering an issue where text objects will become unresponsive to direct selection. They behave like they have been locked but they haven't been, and using unlock all does nothing. The only way I've found to move them is by doing a broad drag select and gathering up multiple text objects at once. This will sometimes cause the text object to display it's bounding box. At this point I can deselect each of the other objects that were selected along with it and be left with just the problem object. Trying to move the object with the cursor will put…

    3 votes

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  19. Keyboard does not work - only in Illsutrator 21.1

    Keyboard does not work - only in Illsutrator 21.1

    It was fine then it stopped

    1 vote

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. slow choppy zoom on PC

    whether I use the zoom tool or key combo/scroll, zoom in or out takes between about a full second to multiple seconds. makes it very hard to control. this seems to happen regardless of the document complexity. Photoshop and XD zoom well.

    this PC got a fresh Windows 10 install a month ago, then Illustrator was installed for the first time. this has been an issue since then.

    I've tried GPU Performance preference on and off.
    I've uninstalled, cleaned, re-installed Illustrator a few times since then.
    I've reset preferences.

    Illustrator 23.0.1
    Windows 1803 64, Xeon 2 X 2.60 GHz, 256…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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