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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 100% black will not output to film as 100%

    Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6…

    1 vote

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    Need More Info  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  2. Illustrator shows paths with extremely many points incorrect, without showing a warning to user

    Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
    Example file:

    https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Ffamh-my.sharepoint.com%2Fpersonal%2Fpvanhoeijen_mapcreator_eu%2F_layouts%2F15%2Fguestaccess.aspx%3Fdocid%3D0c7129d8cd5044a4badf8ddc913011953%26authkey%3DAYHJRpUE4Du7iJIa3FOffEE%26expiration%3D2017-09-29T22%253a00%253a00.000Z

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Demo version of Illustrator crashes constantly, destroying files.

    Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.

    1 vote

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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Copying hires 1-bit tiff takes to much time

    I have a document where I copy a hires 1-bit tiff.
    Then Illustrator just beachballs.
    This happens in the latest version of Illustrator CC 2017.
    I am on macOS 10.12.6 and have attached the file in question.

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Bounding box does not rotate correctly with certain elements

    If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.

    This is on a Mac with the latest Illustrator CC.

    1 vote

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. Swatch border line problem.

    AI 21.1.0 (64bit) Windows 10, macOS Sierra
    When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
    And export it to PDF, border line still exists.

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  7. Clicking in Actions Window Crashes

    Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  8. CC2014 No artboard names (macOS Sierra - 10.12)

    When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Error 16 Reinstall Software? (AI 2017.1.0 - 21.1.0 - MacOS 10.12.6)

    On a MacBook Pro (Retina 15in Mid 2014) if I open up and use Mail and Safari first then open up Illustrator or Photoshop I often get Error 16 which insists I uninstall and reinstall the Illustrator program. However, if I shut down or restart my computer, the program opens up just fine without reinstalling it.

    Why do I get this error message?
    Is there anything I can do to stop getting it?
    Perhaps the message should just instruct people to restart their computer instead of doing a lengthy uninstall - reinstall?

    1 vote

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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  10. error

    program crashed

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. AI CC for Mac open DWG files,found bug!

    1、AI version:AI CC all version;
    2、we found a bug when open DWG files by AI CC for MAC;but it is fine when it work by Windows system.
    3、You can check this URL,
    AI forums:https://forums.adobe.com/message/9440424#9440424

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. pathfinder minus front releases compound shapes from their compoundedness except when the compound is a negative space.

    pathfinder minus front releases compound shapes from their compoundedness except when the compound is a negative space.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Black shapes when trying to group things

    When I try to group text objects and lines, the screen gets black shapes that come up. It happens every time, and even if I close the file and reopen it, it continues to happen.

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Keyboard dosent register shortcut

    In Adobe InDesign and Photoshop you can assign any key on international keyboards to any function.
    Illustrator do not recognise interntional keyboards. You may register but it wont work.
    What a shame since it's the oldest app in the family.

    2 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

    11 votes

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    17 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

  17. GPU Performance stops working when enabled

    Illustrator 21.1.0 (64-bit)

    GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…  ·  Admin →
  18. PNG files rendered from AE import as blank linked files in Adobe Illustrator

    PNG files rendered from AE import as blank linked files in Adobe Illustrator

    Steps to Reproduce Bug:
    1. Render a PNG from AE using the default Output Module.
    2. Place the resulting PNG into an Adobe Illustrator document.

    Results: PNG does not show in AI document as expected.

    Expected Results: PNG would show as if it had been created/saved in Photoshop.

    Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

    5 votes

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    Started  ·  7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator locks down when a new file tab is clicked

    1. click file
    2. click new
    3. never opens new file window
    4. entire program freezes

    same thing happens with keyboard shortcut

    6 votes

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    3 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  20. Calculation in New Document does not work correctly

    I tried 300/4, which resulted in 0.04. Should be 75.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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