6756 results found

1. Overprint test error bug

   1. Create a text box, on a colour background.
   2. Make some of the text a colour, some black.

   The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).

   If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.

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2. Image Trace Preview doesn't work

   Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.

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3. Bugged redraw/tearing when drawing a shape causes window to scroll.

   1. Illustrator CC2017.1.0
   2. Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
   3. The window should redraw the newly visible parts of the document as the window scrolls them into view.
   4. Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
   5. See video for explanation: youtu.be/JC1anKCewQs
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4. Drop down menus stop working

   Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.

   This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.

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   Request to Contact Support  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. A Bug using Pathfinder Trim with Gradients

   Version: Any

   Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply pathfinder trim.

   Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

   Actual result: Gradient object is cut and solid object remains underneath.

   Video: https://youtu.be/6_kRG7MHCt4

   Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to the object. The workaround is to put a solid color underneath or apply the gradient as a fill in the appearance panel instead of using the tool bar, but that is not an intuitive way to design.

   Version: Any

   Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply pathfinder trim.

   Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.

   Actual result: Gradient object is cut and solid object remains underneath.

   Video: https://youtu.be/6_kRG7MHCt4

   Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to… more

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6. Repeat scale

   1. Scale an object NON UNIFORMLY using Scale tool.
   2. Select new object.
   3. Option-click to choose point of scaling and bring up dialog box.
   4. The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.

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7. New Properties panel doesn't scale width

   New Properties panel doesn't adjust to different panel widths: https://cl.ly/410p1j2L2r1v

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8. Export to PSD

   1. Adobe Illustrator CC 2018
   2. Export in Illustrator as a PSD with retained layers
   3. Expected the same document to appear in Photoshop with all layers as it appears in Illustrator
   4. Some of the Vectors distorted as they were saving as a PSD

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9. Slow response time

   I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

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10. Reflect tool in Illustrator doesn't work

    Dear Adobe,

    I can't reflect object, please help!

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11. Transparent lines at beginning and end of Gradient Slider

    Changing the Opacity of any Gradient Stop in the Gradient Slider to less than 100% appears to add 1px transparency grid lines to the left and right of the Gradient Slider preview.

    In my screenshots, 100% Opacity displays correctly. 99% shows the transparency grid display bug on the left an right of the slider.

    The lines do not scale with the palette.

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12. Dynamic symbols automatically expands

    When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" - Link to symbol breaked. This only occurs with dynamic symbols.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. New version randomly and continually changing position of endpoints

    I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).

    After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.

    Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing Bronco, Arabian, and Palomino cul-de-sacs were created in Illustrator before the Creative Cloud's last update to stop before they encroached on the streets' labels. Note, however, the myriad cul-de-sacs to the right of these remain as they were intended.)

    I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).

    After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.

    Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing… more

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14. IllustratorSaveOptions in C# .NET is not working anymore as expected

    For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

    typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
    saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
    saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
    DestDoc.SaveAs(sPath, saveOptions);

    All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

    Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on the yellow rectangle.

    AI version 8.0 output results via scripted AI 8.0 output:
    using the source code above, in versions up to and CS5, three rectangles are outputted (transparency is being flattened), but later versions (CS6 up to and the latest Creative Cloud Illustrator version) outputs only two rectangles (do not flatten but remove the transparency as if option aiPreservePaths instead of aiPreserveAppearance is active).

    Everything is working well in case the save to AI format 8.0 is done manually from within the Illustrator programs.

    What has been changed that has broken this functionality? Do we have to add something to the code mentioned above, or, has a bug been introduced in Illustrator from version CS5 to CS6 which is still present up to and today? We have no idea why this is not working anymore. Please look into it because this piece of functionality is quite important for our customers.

    For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

    typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
    saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
    saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
    DestDoc.SaveAs(sPath, saveOptions);

    All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

    Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on… more

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15. delay of text cursor

    1. Illustrator 22.0.0 (64-bit).
    2. There is a delay in the text cursor showing up when it's moved with arrows or a text path is newly clicked, requiring one to wait for it before being able to continue working.
    3. The text cursor should be immediately visible.
    4. There is a delay instead of a couple seconds. (That's a long time when making many moves in a row.)
    2 votes

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    Request to Contact Support  ·  Raghuveer responded

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

16. Corners dialogue box deselects points when adjusting radius

    When selecting multiple points in a shape and double clicking on a corner widget to bring up the Corners dialogue box, changing the corner type and rounding affects changes all the selected points. However, changing the radius effectively deselects the other points causing only the point associated with the widget that I double-clicked on to be affected.

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17. Fix Illustrator freezing and crashing

    I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

    4 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

18. Snap to Point causes jumping with long Guides

    I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

    I created a test file to where I isolated only three objects, the path with three vertices and two long guides intersecting. when trying to move the middle vertex to the guide intersection, it always jumps. It also happens if I paste them to a new document. It also happens even if I move the guides anywhere on the document.

    It only happens with guides, not when I release them back to paths. But, if I release and re-make guides, the problem still persists.

    However, strangely enough, if I take the diagonal guide and cut & paste (Paste in Place) it back to the same document, the problem goes away. This happens if I make the cut & repaste with either guides or guides released to paths and remade to guides.

    The guides were originally created en masse with just two lines and duplicated with Blend (thousands of lines), and then duplicated in different angles. I'm not sure if that affects this problem.

    (I'd just use paths to help alignment, but with thousands of lines the guides seem to burden the rendering much less.)

    I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.

    I created a test file to where I isolated only three… more

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19. Rotate via Transform Each incorrectly places reference point.

    1. Version: AI-CC 22.0.0

    2. Steps taken:
       Objects: Triangles with 1:1 height:width ratios. Stroked with stroke centered on vector and sharp corners.
       Operation: Rotation via Transform Each command with a centered reference point.

    3. Expected result:
       Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

    4. Actual result:
       Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

    Additional Testing:
    I tested the behavior of both the Rotate tool and the Rotate command with a centered reference point and they performed as expected with the bounding box remaining at the same XY coordinates.

    I then tested the Transform Each command on a triangle without a stroke and found that it also performed as expected, rotating around the center point without shifting the XY coordinates of the bounding box.

    Finally, I increased my stroke size to be very large and tested the Transform Each rotation command again and found that the XY offset was directly related to the width of the stroke outside the vector path.

    Conclusion: When performing a rotation, the Transform each tool calculates the center point based on the visible bounds of an object instead of the geometric bounds. Given that with triangles, the stroke is approximately twice as wide at the corners vs the edges, this shifts the reference point to be off-center compared to the actual vector, causing an incorrectly rotated vector.

    Fix: Ensure that the Transform Each command correctly calculates the reference points based on the vector alone instead of the visible bounds of the object. (or better yet, add this as a checkbox option... there IS one more spot available to even out the second column of checkboxes, and I can see there being times when I would want to transform based on visible bounds)

    1. Version: AI-CC 22.0.0

    2. Steps taken:
       Objects: Triangles with 1:1 height:width ratios. Stroked with stroke centered on vector and sharp corners.
       Operation: Rotation via Transform Each command with a centered reference point.

    3. Expected result:
       Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

    4. Actual result:
       Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

    Additional Testing:
    I tested the behavior of both the Rotate tool and the Rotate command with a centered reference point and they performed… more

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20. New file

    There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

    5 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.