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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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6502 results found

  1. 1 vote

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    0 comments  ·  Launch  ·  Admin →
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  2. artboard size problem

    Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.

    1 vote

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  3. Screen Problems

    Hi, There.

    I use Illustrator CC 2018 and my OS is Win10 64bit.

    Graphic Card is NVIDIA GeForce GTX 1050Ti.

    My illustrator have a problem comes up.

    The problem is when i drawing or moved object and that gray is what breaks my screen.(like a images.)

    I checked GPU Performance of illustrator Options.

    but, This problem is over and over again!

    Could you send me an email with the details?

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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    unfortunately we have not been able to recreate the problem on our machine with similar configuration.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    some additional suggestion: You may want to keep your memory free by reducing the number of undoes – last 200 edits in memory may be too much of data in memory that you may not need ever.

  4. scale in pointer

    the scale tool that we use to transform an object does not work. I have to uninstall the program to see it again and sometimes that does not repair it

    2 votes

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  5. Not able to resize or draw.

    I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.

    I have attached the video.

    1 vote

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  6. Colour code 000000 (CMYK)

    I select 000000 for a colour (in CMYK mode) to create a nice black. This is C91 M79 Y62 K97. However, when I go back, it will still be 000000 but C00 M00 Y00 K100 - which isn't the same? It seems to change at random?

    This is on a PC using Windows.

    1 vote

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  7. Color Reduction Options reset after restart

    1. MacOS 10.13.5 / AI 22.1
    2. changing "Colors" to all, untick "Preserve" White and Black
    3. I expected these options to be saved and the same after a restart of AI
    4. after starting AI "Colors" are always reset to "Auto", "Preserve White" and "Black" is always ticked

    Some of the color reduction options are always reset after restarting AI, e.g. "Colors" will always revert back to auto and "Preserve" white and black will always be ticked.
    Colorize method on the other hand will stick.
    This is like this since at least a couple of versions, also on Windows 10 with AI 22.1

    2 votes

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  8. Cannot select objects with selection tool

    If I have a layer set to preview mode and it is above another layer that is not in preview mode, I cannot select objects in the preview mode layer when the objects are above an object in the lower layer. I have tried zooming in as close as I can and the selection tool will still not select an item in the preview mode layer. I can get around this by hiding the non-preview mode layer or selecting the object in the layers panel.

    4 votes

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  9. brush pressure issue

    so, i recently just bought this new tablet (GAOMON M106K), so i could make some drawings but when i started to use it with the pressure it randomly puts off these dot like ends for the lines. This is really getting me frustrated because i cant find anyone who has this problem, it inst the pen or tablet either because i have tried it on different software and its perfect. If anyone could get back to me that would be great

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  10. Font drop down doesn't work on CS6 all of the sudden

    I have Windows 10 and Illustrator CS6. Worked great until a couple weeks back.
    The font drop down does not work at all. Not in character map, not in type>fonts.
    I unisntalled Illustrator CS6, Re-downloaded the file from Adobe, re-installed. nothing
    I uninstalled windows 10 updates for 2 months... nothing...
    Please I need this to work!

    3 votes

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  11. Adobe Illustrator did not save and included my link files. Those files were not embedded.

    Usually, to prevents lost files, I will save and checked the "include link files". However, now this feature isnt working. I tried several times but the files in my Ai hasnt been embedded. It is very annoying because I will need to embed all the files manually. Please FIX this

    1 vote

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  12. symbols are not displayed

    I have a problem with symbols which I use frequently to have consistent UI.
    The problem happens sometimes that when reopened a file (package) after some time the symbol is not displayed! To see the symbol I need to enter it & exit symbol mode after that while I am in the file everything is fine till next time I enter the symbol!!!

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  13. Illustrator 22.1 hangs on start; reinstall only fix I can find

    I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…

    1 vote

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  14. Make lines look straight again

    So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
    macOS Sierra | 10.12.6
    iMac (21,5", 2013)
    3,1 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 1024 MB

    Illustrator CC 2018 22.0.1

    1 vote

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  15. Selecting hidden guides by mistake

    This is difficult to explain, so I'll just go through some steps:

    Create some horizontal guides. Make sure they aren't locked.
    Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
    Add some circles or something. They need to overlap where you drew the guides originally.
    Drag select over your circles and distribute them on center.

    It took me a while to figure this one out. searching for it was no help.

    The reason it looks jacked is that it's allowing you to move the guides as objects. You…

    1 vote

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  16. Illustrator uses UI scaling for menus from main display in dual display setup

    Windows 10, version 1803
    Illustrator CC (22.1)

    I have a dual display setup. Display 1 is 109ppi (27", 2560x1440) set to 100% UI scale in Windows settings. Display 2 is 282ppi (15.6", 3840x2160) set to 225% UI scale in Windows settings.

    Illustrator is set to 'scale to higher supported scale factor'

    If Illustrator is placed on display 2, with display 1 set as the 'main' or primary display in windows settings, Most UI items within Illustrator display as expected but menus and some other items become unreadable, because Illustrator appears to take its UI scaling setting from the display set…

    1 vote

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  17. After using

    After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.

    1 vote

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  18. Freezing when working on files with lots of details

    I've noticed others are having this exact same problem:

    When working on files with a large number of items, the program will freeze up the whole computer -- necessitating a forced reboot. This happens constantly with the latest update.

    MacBook Pro, 13 inch, 2016 (touchbar Mac)
    Adobe Illustrator 22.1

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  19. Since I updated to High Sierra 10.13.5 Illustrator CC 22.1 freezes when I move items

    Since I updated to High Sierra 10.13.5,
    Illustrator CC 22.1 freezes when I move items.

    Especially when my selection is rather large, I easily end up with a blocked screen and the only thing i see is the rotating cursor.
    A hard reboot is the only solution I can do.....

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  20. CMYK sliders don't work when decimals appear

    Mac OSX High Sierra Version 10.13.5 Adobe Illustrator 22.1
    I am new this month to Adobe Illustrator.
    I have been able to use my app for only 3 days in the last 3 weeks. I have a 2 second wheel of death whenever decimals appear instead of the normal number percentages. A few things happen when the decimals appear, either trying to use the sliders freezes the screen as it fades, or I can move the sliders and the decimals disappear, (3 days only), or I have just the decimals and cannot change the colors. Note the shade of yellow…

    1 vote

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