8131 results found

1. Multiply Glitch

   Multiply effect in transparency is not working properly, it's appearing partially colored and pixelated, or object would disappear when zooming in/out.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Flatten Transparency Bug in v 23.0.6

   When using Flatten Transparency in v23.0.6 on MacBook Pro 2.6GHz i7 iOS Mojave 10.14.6 with 16GB 1600 MHz DDR3 ram, Nothing seems to be happening for several minutes. All of the drop down menus are grayed out, and it doesn't even get to the flatten transparency settings dialog box.

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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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3. Acumin Font ampersands not printing or appearing in PDFs correctly.

   Ampersands in Adobe's Acumin font are not printing correctly. Sections are being "cut out". When you outline the font, it doesn't appear to be making a compound shape

   2 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Export *.ai to *svg image is lost small object items

   I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )

   Environment:
   OS: Windows 10, Mac OS 10.14.2
   Illustrator: Adobe Illustrator CC 2019

   1. Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
   2. SVG options dialog choose option like attach image.
   3. click "OK" to save to SVG file

   Expected:
   Display in SVG is the same with AI editor

   Actual:
   + SVG is lost some objects.
   + SVG display not the same with AI Editor
   + Lost character, Image is flip ..

   Resource files:
   https://futushigame.firebaseapp.com/AI-Files.zip

   I have problem when convert from *.ai file to *svg, --> *.svg file result is in correct ( not the same: lost small objects, image was flipped, ... )

   Environment:
   OS: Windows 10, Mac OS 10.14.2
   Illustrator: Adobe Illustrator CC 2019

   1. Select File -> Save as ... --> choose SVG ( svg ) --> click button "save"
   2. SVG options dialog choose option like attach image.
   3. click "OK" to save to SVG file

   Expected:
   Display in SVG is the same with AI editor

   Actual:
   + SVG is lost some objects.
   + SVG display not the same with AI Editor
   + Lost… more

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   3 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Javascript textFonts.getByName() throws Illustrator error 1430996551

   Trying to use Javascript textFonts.getByName() throws Illustrator error 1430996551. Stopped working on some machines out of the blue, without any Illustrator update. Still works on at least one mac in the studio (same Illustrator version as on other computers).

   1 vote

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   0 comments  ·  SDK and Scripting  ·  Edit…  ·  Delete…  ·  Admin →
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6. Selection Tool - not showing box when shape is selected?

   When I am using the Selection Tool, it doesn't show the box it did before round the selected shape. So I can't alter the shape.

   It seems to be filled in green corners exactly like the direct selection tool.

   I have closed Illustrator and opened it again.

   12 votes

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   11 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,

   Ankit Goyal

   Illustrator Team

7. AI doesn't expand folders in File > Scripts when you have over some number of nested folders

   I have 57 folders inside Scripts root folder.
   They are well-organized and have several levels of hierarchy:
   10 general folders containing (or not) files and folders. The deepest level is 3 folders.
   AI ignores folder content at I would say folder 54 and doesn't expand the last three. Clicking won't help.
   Do you have any limitations for nested folders in AI?
   Why it is not documented then?
   Anyway, fix it, please.
   Fix at least something besides your fresh CC 2019 bugs (that you still don't fix).

   15 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Enormous issues with Illustrator 2019, OS High Sierra

   Illustrator 2019 is acting very strangely. If I undo once, it goes back several steps and I cannot bring back those steps. It removes layers and artwork without any actions. When I save, it removes several actions every time.

   If I quit the program completely and restart, it acts normally for a few steps and then starts the whole disappearing act again. I have re-installed the program a few times recently but the same thing keeps happening. It's extremely time-consuming and frustrating!

   2 votes

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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9. Illustrator 2019 23.0.4 Mouse select issues

   Mac OS Mojave 10.14.5 (18F132)

   MacBook Pro (Retina, 15-inch, Mid 2015)
   AMD Radeon R9 M370X 2 GB
   Intel Iris Pro 1536 MB
   Memory: 16 GB 1600 MHz DDR3

   Apple Magic Mouse

   Illustrator 2019 23.0.4

   As per the attached video, Illustrator will deselect a layer without any click from the mouse. It will do this consistently i.e. almost every selection, which makes illustrator almost impossible to use. I have disables dictation and disabled all input sound per some of suggestions on the forum. I nothing other than Chrome opened in the background. I have 3 large files open ~200MB with a few 3D objects.

   This seems to be an Illustrator 2019 issue.

   Mac OS Mojave 10.14.5 (18F132)

   MacBook Pro (Retina, 15-inch, Mid 2015)
   AMD Radeon R9 M370X 2 GB
   Intel Iris Pro 1536 MB
   Memory: 16 GB 1600 MHz DDR3

   Apple Magic Mouse

   Illustrator 2019 23.0.4

   As per the attached video, Illustrator will deselect a layer without any click from the mouse. It will do this consistently i.e. almost every selection, which makes illustrator almost impossible to use. I have disables dictation and disabled all input sound per some of suggestions on the forum. I nothing other than Chrome opened in the background. I have 3 large files open ~200MB with a… more

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   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. CC Library Colours automatically adding themselves to Swatches when used

    Hey there,

    My team and I have recently noticed an error occurring when using the CC Colour Library.

    When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."

    What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't occur?

    I am using a Microsoft Surface on Windows 10 Pro version 1803 and the latest Adobe CC while my colleague is using a Dell Inspiron 5379, with Windows 10 Pro version 1803 as well as the latest Adobe CC.

    This error has just started occurring and we have not changed anything about our computers....

    We expect to be able to select a colour in the Library and not have this error occur.

    Please see video recording for your perusal.

    Cheers

    Hey there,

    My team and I have recently noticed an error occurring when using the CC Colour Library.

    When selecting an object and then a CC registered colour, we get an error message that states: "A different colour with the same name already exists in your document. Please rename this colour to use it in this document."

    What we have noticed is that the colour automatically adds itself to swatches the first time you use it in a new document and then this error pops up every time. As such, how can we disable this function so that this doesn't… more

    3 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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11. Fat bold hidden characters

    I'm tired of muzzy white-space-markers, carriage returns and line breaks.
    Why are theese so fat and ugly?

    18 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator 24.0.1
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
    Warm Regards,
    Ankit Goyal
    Illustrator Team

12. Illustrator CC v23.0.1 STILL not showing files that were opened by launching program

    This has been an issue that I've experienced for well over a year now and was reported to have been fixed with version 23.0.1, but I updated to that version several months ago and am still to this day experiencing this issue. If you don't already have Illustrator open and launch the program by double-clicking an AI file (or choosing "Edit in Adobe Illustrator" when right-clicking on a link in InDesign), the document in question does not appear to be open and additional attempts to open said file result in either nothing or a dialog box telling you the file is already open. The document can ONLY be viewed by choosing "Float in Window" from the Window menu, which is highly annoying and inefficient. Perhaps this bug was solved in the Windows version of Illustrator, but it is very much alive in the Mac version, as it literally just happened to me minutes ago. Please solve this extremely aggravating error!

    This has been an issue that I've experienced for well over a year now and was reported to have been fixed with version 23.0.1, but I updated to that version several months ago and am still to this day experiencing this issue. If you don't already have Illustrator open and launch the program by double-clicking an AI file (or choosing "Edit in Adobe Illustrator" when right-clicking on a link in InDesign), the document in question does not appear to be open and additional attempts to open said file result in either nothing or a dialog box telling you the file… more

    2 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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13. Shape builder moves arrowhead

    Illustrator 22.1 on Mac 10.13.6

    When I use the Shape Builder tool to cut a path with an arrowhead, it moves the arrowhead to the other end of the path (but without changing the stroke style).

    I cannot put the arrowhead back by clicking the end anchor point of the path.

    All I can do is save, close the document and reopen it, then I can (and have to) click each of my paths end points to put all the arrowheads on the right side.

    Here's an example, with the Stroke panel visible.

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    2 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. navigator doesnt work

    i`m using latest illustrator build, the navigator panel just doesnt work anymore.

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    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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15. Properties Panel won't stay open

    When I have the navigator and the properties panel on the right side on top of each other, the properties panel will close if I expand the navigator and vice versa. This has not been a problem in other versions.

    2 votes

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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16. Saving dialogue box is persistent above all other apps and windows (mac)

    I think the Illustrator save dialogue box that persists above all other windows on my mac, should not stay above all apps and windows - should stay top of stack within the illustrator environment only

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. svg import - Support of class assignments at group level

    AI 23.0.3 on Win 10
    We tried to open a svg created with another tool in AI but there are always display problems. So we compared svg code created in both tools of a filled rectangle and a line.
    AI ignores the settings of the svg because of NO support of class on group level (g class). CSS is also not always read well.

    Is there a possibility to fix this problem?

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    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. recovery save not working

    it crashes and i have to start from the beginning of the project. i lose all of my work

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics

    Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:

    Paths will appear jagged and generally do not display correctly.

    Altering the zoom level affects these artefacts.

    Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.

    Additional Note: Works correctly in CMYK document.

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    391 votes

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    282 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    the issue has been resolved by Appple in macOSX 10.13.4
    Please upgrade to resolve the issue

20. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    9 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com