7659 results found

1. Stroke circles are distransformed (Graphics Glitch)

   Some sizes of stroke circles are drawn perfect, some has distractions in four "edges" - how to solve this?

   Files atached.

   When I extract them as fill strokes, they are going normal, but I need to work with strokes.

   Very gratefull for help!

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   2 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Off-center FIT TO SCREEN when copy/pasting object

   Hello - I'm about as expert an illustrator user can get - for years I've used FIT ARTBOARD (option-0) as a way to cut/paste pixel perfectly centered artwork. The latest AI version 2017 is off - I realize align to artboard is the intended feature to attain this effect, however that way somewhat stinks because you can't make into a shortkey. Why doesn't (command-0) no longer perfectly center my artboard? (NOTE: the off-centered-ness varies from .1 to .01 inches - so very small -- but significant if you're doing engineering grade designs) -- thank you.

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   12 votes

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   9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. Transform Each always uses visible preview bounds instead of expected geometric bounds, ignoring the state of Use Preview Bounds option

   Rotate via Transform Each incorrectly places reference point.
   1. Version: AI-CC 22.0.0
   2. Steps taken:
   Objects: Triangles with 1:1 height/width ratios. Stroked with stroke centered on vector and sharp corners.
   Operation: Rotation via Transform Each command with a centered reference point.

   1. Expected result:
      Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

   2. Actual result:
      Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

   Additional Testing:
   I tested the behavior of both the Rotate tool and the Rotate command with a centered reference point and they performed as expected with the bounding box remaining at the same XY coordinates.

   I then tested the Transform Each command on a triangle without a stroke and found that it also performed as expected, rotating around the center point without shifting the XY coordinates of the bounding box.

   Finally, I increased my stroke size to be very large and tested the Transform Each rotation command again and found that the XY offset was directly related to the width of the stroke outside the vector path.

   Conclusion: When performing a rotation, the Transform each tool calculates the center point based on the visible bounds of an object instead of the geometric bounds. Given that with triangles, the stroke is approximately twice as wide at the corners vs the edges, this shifts the reference point to be off-center compared to the actual vector, causing an incorrectly rotated vector.

   Fix: Ensure that the Transform Each command correctly calculates the reference points based on the vector alone instead of the visible bounds of the object. (or better yet, add this as a checkbox option... there IS one more spot available to even out the second column of checkboxes, and I can see there being times when I would want to transform based on visible bounds)

   Rotate via Transform Each incorrectly places reference point.
   1. Version: AI-CC 22.0.0
   2. Steps taken:
   Objects: Triangles with 1:1 height/width ratios. Stroked with stroke centered on vector and sharp corners.
   Operation: Rotation via Transform Each command with a centered reference point.

   1. Expected result:
      Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

   2. Actual result:
      Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

   Additional Testing:
   I tested the behavior of both the Rotate tool and the… more

   7 votes

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4. The operation cannot complete because of an unknown error. [xlfd]

   I have two customers that send me hundreds of Illustrator files created using a Windows version of Illustrator. Every one of them reports this issue on opening: "The operation cannot complete because of an unknown error. [xlfd]." I click OK and everything is fine in the document as far as I can tell. The problem is that I need to batch save these files as PDFs, but I have to sit there and click "OK" for every file so defeating the purpose of batch processing. This is a recurrent bug with the last three revisions of Illustrator. Please resolve it.

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. Crashes when closing Illustrator

   After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

   I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

   In some cases, when I next open Illustrator it will bring up the files I was working on as [Recovered] files, meaning that I can not always be sure, after saving a file that all my work will be there when I next open Illustrator.

   After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.

   I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.

   In some cases, when I next open Illustrator it will… more

   6 votes

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   3 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket as we are not able to reproduce this on AI version 22.1.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

6. hebrew punctuation

   hebrew punctuation problem.

   right now (finally, thank you) you can write in hebrew right-to-left.

   BUT the punctuation still comes out always in the wrong direction.

   I attach an example.

   Thank you in advance.

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   6 votes

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Applying a new graphic style duplicates paths into hidden groups

   This is a severe bug that ruins SVG export by creating multiple copies of the same paths after switching graphic styles.

   I believe something caused a created graphic style that should have only had a simple fill to create copies of the path when applied to paths.

   2 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

8. Can't Edit Text in a Group/Clipping Mask

   In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot

   So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
   Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.

   As opposed to the way it should. The only way the Property panel display the character settings is if you create/edit your text ONLY on the main layer.

   In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot

   So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
   Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.

   As opposed to the way it should. The only way the… more

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   7 votes

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   3 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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9. "Place" Shortcut Now Remapped To "New From Template"

   1. 22.1
   2. Just minutes ago I posted that shift-command-N did nothing instead of opening a new document from my templates. This time I manually went to the file menu to achieve this. Then after opening my template, I needed to place a graphic and used the prescribed shortcut shift-command-P…
   3. And instead of opening the Place dialog box…
   4. NOW my computer is trying to open a new document from my templates. I have restarted Illustrator and this still is happening. I double checked my shortcut editor and the shortcuts are still set to adobe defaults.
   2 votes

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10. Crash in Illustrator CC 2018 while using Wacom

    After copy paste selected type tool, rotate tool and then again type tool with wacom. It resulted in crash on my mac.

    2 votes

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator QE

11. Eydropper changes font when applying color from an image...

    When using the eyedropper to grab color from an image, and then place that color onto text (by holding down the ALT key). AI changes the font.

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12. Rotation tool doesn't stick while I try to change the anchor point

    Rotate tool doesnt work poperly. After I try to change the anchor point. Nothing happens.

    2 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

13. Link and Resolution

    lately i have working with some client adobe file and i notice that there is some problem or bug i usually come across. The first one is some time file that i open contain the image link that support link to high resolution image but appear in low resolution, when it print out the pixel is damage, this matter only solve be re-link the image to high resolution image. The second one are more severe, some time the file that i have already link or re-link to high resolution image and save but when i reopen the file, the image i link is automatic turn to low resolution image again... i am looking for answer or solution for this problem. Thanks

    lately i have working with some client adobe file and i notice that there is some problem or bug i usually come across. The first one is some time file that i open contain the image link that support link to high resolution image but appear in low resolution, when it print out the pixel is damage, this matter only solve be re-link the image to high resolution image. The second one are more severe, some time the file that i have already link or re-link to high resolution image and save but when i reopen the file, the image… more

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14. Create new doesn't work

    when I try and create a new document nothing happens. I can open up templates but can't create new stuff.

    3 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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15. Rasterizing artwork Overprints being discarded

    When you rasterize art that has overprints the overprints are being discarded.
    Illustrator CC2018 22.1
    See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.

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    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. Image automatically gets embedded when dragged into Illustrator

    This is screwing my work flow and happens out of nowhere

    5 votes

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    3 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. BUG: New Window 'aligns' to first window

    Illustrator CC 2018

    When I open a 'New Window' and arrange them tiled or float both windows so that they are both viewable at the same time and then position different views of the document in these two windows, when I start editing text in Window 1 the viewable content in Window 2 'aligns' with the view of Window 1 - why?

    For example, I set Window 1 to view the top of the document and set Window 2 to view the bottom of the document and then when I edit text in Window 1 (top) the view in Window 2 scrolls up to present an 'aligned' view of Window 1.

    Interestingly, if I open up a third New Window, giving all three different views, when I make an edit in Window 1, now Window 3 'aligns' and Window 2 keeps showing the view I originally set.

    Now if I open up a fourth window, giving all different views, then when I make an edit in Window 1 the Window 4 'aligns' the view to Window 1 but Windows 2 and 3 stay put (different and original views I set).

    It appears my installation has some sort of bug which causes two windows to 'align', a bit frustrating.

    I've gone through preferences and have looked for any checkboxes to tick to prevent this behavior but have found no way to prevent this from happening.

    Illustrator CC 2018

    When I open a 'New Window' and arrange them tiled or float both windows so that they are both viewable at the same time and then position different views of the document in these two windows, when I start editing text in Window 1 the viewable content in Window 2 'aligns' with the view of Window 1 - why?

    For example, I set Window 1 to view the top of the document and set Window 2 to view the bottom of the document and then when I edit text in Window 1 (top) the view in Window… more

    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. Scale tool isn't working

    20 year user. Been patient through many updates always re-finding my way. This one really disrupted my everyday use. Sorry it's a swing and a miss.

    1 vote

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19. Flickering cursor & preview bugs in bitmap

    Adobe Illustrator CC 2018 (22.0.1)
    Mac OS Sierra 10.12.6

    The cursor constantly flickers about a month ago when I was still using AI CC 2017 version. After I updated the CC to the latest version yesterday, the problem still occurred.

    Besides, when I import a bitmap/ tiff file to AI, the whole image cannot be viewed. Some parts are hidden. It has the same issue when i export the AI file to jpg.

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    6 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. Illustrator splash stays always on top

    This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.

    10 votes

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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