Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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CC 2018 zoom!
CC 2018 zoom is zooming anywhere but where I want it, even with -preferences-zoom to selection OFF. Its driving me mad and slowing me down in designing, which I have deadlines every day. Please, please can you sort this?
Look forward to your reply....
3 votes -
Type object selection by path
Type object selection by path does not work at all while snap to grid is enabled.
It's been this way for years... guess I've finally had enough.
2 votes -
Rendering Issue When Not Using Application Frame
When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.
2 votes -
SVG files scaling issue
At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.
11 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Properties panel bug
When you edit word in properties panel and you want to change first few letters in word from normal to bold. It will show you change but when you deselect type tools it will change entire word to bold. But if you go trough type panel everything is fine.
And if you change stroke size in properties panel to 0,5 pt it will apply 5 pt, for 0,25 pt 25 pt and for 0,75pt 75pt stroke.
10 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This issue has been fixed in the latest version of Illustrator.
Please update Illustrator to latest version (23.0.4 on MAC & 23.0.3 on WIN) and verify the fix.
Thanks & Regards,
Illustrator Team -
Holding Alt while dragging an object to copy / duplicate it doesn’t works
I am curious if anyone has ran into the same problem or even knows how to fix this problem.
I am using illustrator 2018 and I can not use the Alt-click-drag method to duplicate.
I can not find out how to fix this issue.5 votes -
Strokes become sporadic and missing in some places
Strokes become sporadic and missing in some places. I don't know what the issue is. My strokes were perfect yesterday and now I update my Mac and the strokes are now sporadic, jagged and missing in places. See screenshot.
5 votesHi,
We apologize for having such an irritating issue with your workflow.
The issue is still not reproducible in-house. We need your help to reproduce the issue.
Please provide your system details and the objects with which you are working.
If issue is happening in any specific file and you can provide the file to us at ShareWithAI@adobe.com, also please do mention this User Voice thread link in the mail. -
Playing scripts via action with no open documents
Running scripts via an action only appears to work if there is at least one open document.
Steps:
1. Create a simple script (such as app.documents.add)
2. Save to Illustrator scripts folder.
3. Record to action via 'Insert Menu Item'
4. Make sure no documents are open
5. Play action. Illustrator displays the message 'The object <ScriptName> is not currently available.'If you run the script via File > Scripts, it runs normally. I don't think this should be expected behaviour; if the menu command runs the script, the action should too, regardless of whether or not there is an…
9 votes -
Illustrator freezes - must close using Task Manager
Illustrator freezes, menus not accessible and/or if they open, it is blank. I can still select items on the artboard, but cannot use anything in menus and tools. Once Illustrator freezes, I cannot close unless I use the Task Manager.
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pen Tool preview disappears
After using Illustrator for a period of time - say, 15-20 minutes - the pen tool preview ("Rubber Band") stops appearing on screen, even though it is still activated in the preferences. Restarting Illustrator restores it, until it disappears again. And over and over again. This happens on multiple PCs, multiple configurations, multiple versions of Illustrator.
2 votes -
Illustrator CC (2018) will run out of memory and/or crash
Will sip every mb of your memory and won't let me zoom in after that, changes to CPU preview and will tell that there's no memory left and crash.
Happened to me several times in one day alone and with only 2 files open (light vector only). I have a 24Gb RAM workstation and it swallows 20GB in 1/2 hour.5 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards,
Raghuveer Singh -
Illustrator CC won't embed color profile correctly
Windows 10 64-Bit
Illustrator 22.0.1Whenever I am saving an Illustrator .ai file with the checkbox for embed color profile checked, the resulting file does not have a color profile embedded correctly. When I reopen that file in Illustrator it seems to have the correct profile embedded but in Bridge or InDesign the file appears to have no color profile attached. If I export the same file as .psd file Illustrator embeds the color profile correctly.
My colormanagment is synched via Bridge.8 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Expanded Objects have missing Corner Widgets
Problem occurs in all versions of Illustrator 21.x.x and 22.x.x
When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others.
All corners should have Corner Widgets.
When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others. I don't understand why when I expand a rectangle I get a new rectangle with 3 corners that have Corner Widgets but the 4th corner doesn't have a Corner Widget - how can it…
15 votes -
Snap to Point does not work with Text Objects anchors
Snap to Point used to work on the anchor points of a Text Object. It's broken now.
4 votes -
"File --> New" or "Ctrl+N" fails to create new file in Illustrator 22.0.1 (64-bit)
After opening Illustrator, I'm only able to open existing files. Trying to create a new file by clicking "File --> New" in the menu, or clicking "Ctrl+N" results in a brief pause, but no new artboard or new file appears.
5 votes -
The file "Untitled" is an unknown format and cannot be opened
I was working on a file that I opened from Photoshop CC 2018 and after I saved it. I wanted to open it again and I got this message:
"The file "Untitled" is an unknown format and cannot be opened"I tried opening it again from photoshop and saved it as an ai. file. I went to open it again and I get the same error message: The file "Untitled" is an unknown format and cannot be opened
Thank you! (please help! I am losing my mind! :) )
2 votes -
crashing
So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with…
11 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
secondary view moves when editing text
OSX 10.13.5, Illustrator 22.1.
When I have two windows open on the same document and start editing text, the inactive window will recenter its view on wherever my text cursor is.
Reproduction:
- Open a new document
- Draw something off on the side of it
- Zoom in on this thing
- view>new window
- arrange both windows so you can see them at once
- recenter the new window far away from the thing you drew in step 2
- in the window that's not showing the thing you drew in step 2 make a new text box, or create a new point type object
- …
1 vote -
It does not highlight the page on the artboard window
I select a page from the artboard window. I navigate between pages with PageUp and PageDown on the keyboard.
I'm looking at the artboard window. but I do not see which page I am on. it does not highlight the page.
This problem came with the latest update. (Ullustrator version 22.0.0)
9 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Layer panel not working with document multiple windows
Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
The layers panel is not responding when I want to open a layer tree, block and hide/show.I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.
I try to explain what I'm doing:
1. Open an empty New Document
2. Add two new layers
3. Draw something on every layer
4. Duplicate the window going to Window > New Window (I want to…12 votesThis issue is fixed in 23.0.
If it is still reproducible, please drop an email to sharewithai@adobe.com with this user thread link.Thanks
Anish Kumar
Illustrator Team
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