Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8130 results found
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New text box appearing on clicking in current text box
When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.
This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.
Thank…
12 votesHi,
Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
It will help us to understand your issue more clearly and we can investigate this further.Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail. -
slow choppy zoom on PC
whether I use the zoom tool or key combo/scroll, zoom in or out takes between about a full second to multiple seconds. makes it very hard to control. this seems to happen regardless of the document complexity. Photoshop and XD zoom well.
this PC got a fresh Windows 10 install a month ago, then Illustrator was installed for the first time. this has been an issue since then.
I've tried GPU Performance preference on and off.
I've uninstalled, cleaned, re-installed Illustrator a few times since then.
I've reset preferences.Illustrator 23.0.1
Windows 1803 64, Xeon 2 X 2.60 GHz, 256…2 votes -
Placed AI file in Photoshop as smart object won't launch Illustrator to edit anymore
Using Windows 10 Pro Version 10.0.17134 Build 17134, Illustrator 23.0.1, Photoshop 20.0.0
With both Illustrator and Photoshop open, do the following:
1. Create a file in Illustrator (1 rectangle)
2. Save as .ai file, compatible w/17+, Create PDF compatible, Embed ICC Profiles, Use Compression
3. Make new Photoshop file
4. Place embedded & navigate to .ai file
5. Open as smart object (page)
6. Commit transform
7. Double-click thumbnail icon to edit in Illustrator
8. Get the following error, " Could not edit original smart object because the application which created the smart object could not be launched."3 votes -
drag paragraph styles in the window to order
If you drag paragraph styles in the window to order, you cannot click on styles again.
1 vote -
Illustrator WILL NOT display art OR artboards.
How about making Illustrator useable for starters?
I pay enough for this service. I have done a full update and restart of my computer, all of my adobe products are up to date, AND I've uninstalled and reinstalled Illustrator.
This is what I get when I open a new document. Show artboards is on. NOTHING comes up despite using ALL of the fixes I can find in your boards.I expect a service I drop $700 a year on to actually WORK Adobe.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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blendtool
Hi Adobe,
I downloaded the new illustrator, 2019 version. Happy to see that the eyedropper tool can adopt colors from images again.
However the BlendTool seems to be different. In earlier versions it was possible to ajust the line on which you blended certain shapes... It appeared between the shapes as a loose vector line. This line is gone now, the only thing I can ajust are the shapes which I blended.. Can you guys fix this again in an update?Thanks! Bjorn.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
No Rectangle Shape in toolbar
hi there, today the CC installed advised me to install a new version of Illustrator. Install went smoothly, but I noticed when I opened Illustrator that the shape tool that lets me draw a rectangle is missing. The rectangle with radial corners is there; so I can make one and set the corner rounding to 0; but it isn't as fast and convenient as just drawing a rectangle with sharp corners directly. Is this a new feature? Or is this a bug? (I'm hoping it is a bug)
thanks!
2 votes -
No de-selection of gradient Point / Appearance panel behaviour in AI23
If I edited a gradient point once, the selected point stays selected forever. I is possible for me to select another gradient point, but not de-select the point.
Why would this be necessary?
Because, when I edit some stacked layers of gradients in the appearance panel (what I do very often), the editing of the gradient hides the complete appearance, showing only the highlighted color swatch of the gradient point in the appearance panel.
The only way to get the whole appearance visible again in the panel, is to swith to another tool (i.e. selection tool). This is very time…1 voteHi Marek & Dllyana,
Thanks for sharing this issue,Illustrator team really appreciate this.
You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop. -
Action to merge swatches
Make it so we can create an action to merge swatches again like CS5!!!
21 votes -
Tool Windows Collapsed on Start
Tool windows collapsed on start — make tool windows not collapsed on start. This has happened to me before, I don't remember what fixed it. This doesn't happen if the start screen for MacBook children is used.
1 vote -
Can't file save as (illustrator files, pdf, eps etc), also can't open ai files
I can't save my files as any file types, I can export to png and jpeg, but when I try to save a file it just shows the spinning ball forever and does not save! It is not my laptop, as everything thing else is working as normal (including other Adobe programs which save files quickly)
If I also try and open an existing file it does the same thing!
I have tried re installing Illustrator which hasn't helped.My laptop is a Macbook pro mid 2012 (Mojave 10.14.1) with a new ssd installed. Adobe Illustrator is the lateset version…
1 vote -
You took away the highlighted outlines from when I select and create objects
I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM
1 voteSorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.
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1 vote
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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GPU bug?
Can't select and release objects in illustrator, seems like the mouse button is pressed throughout. issue ends once clicked on Finder and out of illustrator. Issue started a few weeks after upgrading to Mojave and the CUDA NVIDIA driver couldn't be updated anymore.
Using Illustrator 2015.3 (as this used to support my GPU animated preview)
Tried reinstalling a few times and problems still persist.
Working on XD now, can't use most older vector files made in illustrator, a simple act like copying a vector out to XD is IMPOSSIBLE.
1 vote -
Illustrator CC 2019 v23.0 Divide tool not working
I'm running on a iMac Pro (2017) Mojave OS 10.14 and using Illustrator CC 2019 v23.0. I've tried using the divide tool via the Pathfinder panel as well as the new Properties Panel and neither will work. Typically it would divide the two patterns top and bottom and now it just leaves the patterns as is without dividing. I also have used the guides to divide a pattern and that is not working either.
3 votes -
Path guides center edges disappear when dragging a guide from the ruler
Path guides center edges disappear when dragging a guide from the ruler in CC, in previous versions you could quickly line up a guide to the center of a box now you have to zoom out to see the center. Another feature that worked great in previous versions now lost.
1 voteGuides no longer disappear when dragged on canvas or from rulers. However they still do if you move guides together with non-guides objects. Happens in GPU Preview mode only.
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Opening info panel will crash pen tool!
If you use the pen tool and open the inof panel, Illustrator draws completely wired lines! What a bug...
1 vote -
Holding pen tool only two options pops up
While on holding pen tool no add anchor points there
I searched whole pannel but did not get. You will better understand me when you find in the attachments below.
Plz let me know if i am wrong
Thanks
1 vote -
Offset Path Won't Work
I am using Adobe Illustrator CC 2018 and can't get negative offset path values to work. I am trying to create an offset path in the negatives in text that I have created outlines on. When I do positive numbers, the offset path gets bigger (as it should) When I do negative offset values, the object is duplicated but at the exact same size. I have tried using the offset path tool from both the 'object' and 'effect' tabs and neither is giving me results. I have also tried negative values ranging from -1 to -16,000... there is no change.
14 votesHi Everyone,
Can you please provide a screenshot or step-by-step details of what you are trying to do. I ask because it’s working fine for me (see attached screenshot; it’s quite possible that I misinterpreted what you are trying to achieve). Could it be that the negative offset you are applying is greater than the size of the object. In that case, it won’t work. Otherwise it should.
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Changed placed item outside of illustrator does not mark the AI Document as changed...
If I have an illustrator document open that has a linked placed item within it, and the document has just been save, and I modify and save the placed item outside of illustrator - AI prompts me that the item has changed and asks if I was to update the placed artwork. If I select YES, the artwork is updated but the AI document is not internally marked as changed - e.g. I can close the file and it will not prompt me to save.
2 votes
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