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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7520 results found

  1. editing type creates a new box of type

    When editing type clicking on other part of the sentence creates a new box of type instead of putting the cursor in the place I will like to edit.

    3 votes

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  2. Visual Bug

    Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.

    Windows 10
    NVidia 980

    Hasn't appeared in any other file.

    Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.

    3 votes

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  3. Pixelated lines

    Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?

    2 votes

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    3 comments  ·  Performance  ·  Admin →
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    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. Zoom - Scroll Wheel

    In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
    I suggest just creating a hard wired button like photoshop did to fix this issue.
    This wasn't an issue with Illustrator CS4, so I'm not sure what changed.

    10 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  5. cant copy text from illustrator and paste to indesign

    When I attempt to copy selected text characters (not the object) and paste in Indesign, I get outlined characters. I have to go through TextEdit, or any other place I can paste text, then copy it again to get text that will paste in Indesign as characters.

    2 votes

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    The latest version of Illustrator and InDesign have better handling of the buffer contents now. A selection of text at character level from Illustrator now gets copied and pasted fine in Indesign.


    Please check if it works for you now and comment back.

  6. Artboard Custom Resize Bug

    Illustrator V22.0.1
    2 problems

    1. When manually updating artboard dimensions, the artboard itself no longer previews your changes, you have to click "Update while dragging" to see the size before closing the window.

    2. Artboard dimensions sometimes automatically revert back to previous values, if the new values are close in number. For example changing 423mm to 420mm, the value in the box would revert back to 423mm immediately.

    No specific files, this happens in general.

    Many thanks,

    Meg

    2 votes

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  7. Breaking link of scaled Symbol with "Scale strokes and effects" off will scale Symbol appearance back to original.

    Illustrator CC 2018
    Windows 10

    I have put a Symbol on my Artboard, and scaled it to 50% of its original size.
    I want to break its link, and maintain its proportional appearance (i.e. stroke width half of original).
    If "Scale strokes and effects" is off, stroke sizes are doubled (back to original value). You have to tick it on for it to work as expected.

    Is this a bug or a feature?

    In the attached image, to the left is the Symbol (at 50% scale) broken with tick on, to the right off.

    1 vote

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    2 comments  ·  Symbols  ·  Admin →
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  8. AI CC2017 has flatten my work file into an image automatically

    1. Illustrator 21.1.0

    2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

    I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

    But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file…

    3 votes

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  9. The autosave in illustrator

    The autosave in illustrator make system very busy and crushed illustrator, after restart file usually broken, has just part information (links broken, part of assets absent) or file start to be not rideable at all.

    4 votes

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  10. Linked images are embed after exported as assets

    AI 22.0.1

    Hi All,

    images linked in a document when exported as assets are automatically embedded. That means that a document increase its weight suddenly making it unusable and extremely weight.

    Please fix this behavior, images linked must continue to be linked.

    Thanks

    1 vote

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  11. 2 votes

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    1 comment  ·  Launch  ·  Admin →
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  12. Scrolling over the Font Family closed dropdown doesn’t respect Filters applied properly

    You guys are amazing. I can set my mouse over the font selection box, and without opening the drop down menu, I can scroll through fonts.

    The bug is that after setting my font filter, I continue to scroll through an unfiltered list of fonts, unless I open the drop down menu.

    2 votes

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  13. Object > Expand = Crash

    I have the most updated version of Illustrator CC - whenever I use the expand tool, illustrator crashes.

    I've reinstalled, restarted my computer - can't seem to figure it out.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  14. Illustrator won't open more than one file at a time.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    3 votes

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  15. Drop down menus stop working

    Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.

    This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.

    6 votes

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  16. Mac Illustrator CC. Shift click not moving gradient mesh point along path.

    I'm making sure to hold shift before left clicking my mouse on the appropriate gradient mesh point as I've always done to move the point along a path. However it moves the whole path rather than just the point like I haven't hit shift at all.

    1 vote

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    3 comments  ·  Tools  ·  Admin →
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  17. Flickering Cursor

    The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.

    4 votes

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  18. Not enough memory

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it…

    4 votes

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  19. Selection stroke non aligned with shape.

    After last update, the stroke of selected objects seems shifted compared to shape outline about 1 pixel, while anchor point is centered.
    When zoomed it's not well visible, but with small objects it's very annoying.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  20. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click…

    6 votes

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    2 comments  ·  Performance  ·  Admin →
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