7711 results found

1. Illustrator suddenly switching to CPU preview, GPU preview greyed out

   My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.

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   9 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   It is expected to have this bug fixed in the latest version, 27.4. Please test if it works fine for you and comment back.

2. Illustrator not using GPU preview on MacBook Pro M1 Max

   I bought a new MacBook Pro M1 Max 16" 2021 I have the latest version of Illustrator installed. But when I work with a project where I have a bitmap image illustrator automatically switches to CPU preview and everything crashes.

   When I want to click up in the menu View > View using GPU - I can't it's greyed out. Cmd + E shortcut doesn't work either

   I can't work with the program like that. Please do something about it. For it is completely crazy. And you don't solve it and yet it limits the work quite a lot. Several users have written to you here and nothing. So why do we pay a subscription when such big problems are ignored.

   I have Illustrator 27.5.1.

   MacBook configuration:
   MacOS: Ventura 13.0
   MacBook 2021 16"
   Chip: M1 Max - 10 core
   GPU: 32 GB
   RAM Memory: 64 GB

   I will be grateful for the reply and positive solution.
   Thank you

   I bought a new MacBook Pro M1 Max 16" 2021 I have the latest version of Illustrator installed. But when I work with a project where I have a bitmap image illustrator automatically switches to CPU preview and everything crashes.

   When I want to click up in the menu View > View using GPU - I can't it's greyed out. Cmd + E shortcut doesn't work either

   I can't work with the program like that. Please do something about it. For it is completely crazy. And you don't solve it and yet it limits the work quite a lot. Several… more

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   5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Bounding box missing

   When selecting an object, edges for manual expansion of the object do not work

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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4. Cursor indicator jumps from linked text boxes

   When I try to move the cursor between text in linked text boxes, the cursor instead jumps to the first text box. This is seen particularly when selecting a space in the text, or when trying to move the cursor to the front of a text line within a linked text box.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Bullet list cannot be disabled

   No matter how the bullet list is set up in Preferences > Type, Illustrator will always make a list after typing the characters +, * ,# , - followed by a space. https://community.adobe.com/t5/illustrator-discussions/automatic-bulleted-amp-numbered-lists-while-typing-bug/m-p/13315015#M341830

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   12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

6. Get the color wheel cloud to work properly

   I teach 5th grade and we made color using the Adobe Color wheel. Then when we went into our libraries in Illustrator those palettes showed up for only about 1/2 the kids. No idea why. When I did it I also did not get the colors I saved to show up in my Illustrator color library. Even weirder when I open Illustrator on a Windows device (instead of Mac) the color DO show up.

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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7. "export for screens" beachball bug

   I am on a M2 MBA running the latest macOS. I have a bluetooth Logitech MX master 3S. I have illustrator 28.1

   When using 'Export for Screen', if I have a document with 20+ artboards, there is a scrollbar on the Artboards tab.

   If I use the mouse LEFT BUTTON to drag the scrollbar or use the mouse LEFT BUTTON to click on the arrows on the scrollbar, Illustrator will beachball and I have to use Force Quit to close it.

   If I use the mouse WHEEL to scroll the panel, I am able to make my selections - the panel scrolls, I am able to tick items by using the LEFT BUTTON..

   I've noticed this behaviour for Illustrator 2022, 2023, 2024.

   I am on a M2 MBA running the latest macOS. I have a bluetooth Logitech MX master 3S. I have illustrator 28.1

   When using 'Export for Screen', if I have a document with 20+ artboards, there is a scrollbar on the Artboards tab.

   If I use the mouse LEFT BUTTON to drag the scrollbar or use the mouse LEFT BUTTON to click on the arrows on the scrollbar, Illustrator will beachball and I have to use Force Quit to close it.

   If I use the mouse WHEEL to scroll the panel, I am able to make my selections - the… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Illustrator AI - high volume

   I'd like to have a better understanding of this problem - I originally posted in the community discussion but was told I would need to repost here so that's what I'm doing.

   I've been getting this error with one of my projects since this morning and since I can still use it by closing that project and opening another - I don't think the problem is really "High volume"

   • I do have a prompt that's about 3 paragraphs which could be the problem but if that's the case, Adobe really should be limiting the characters, not just saying that there is high volume or at least saying "Your prompt is too long".

   If this was a beta feature it wouldn't be a problem but since my monthly fees just got upped for this feature that isn't working, Id like to better understand what the problem is or for it to be fixed since it seems like it can't even handle prompts that free AI generators can.

   Some other things that would help with high volume are:

   • Negative prompts

   • Let us know what the "style picker" is grabbing for a prompt so that can be edited

   • Letting us know what prompts are triggering the usage guidelines - for example, "Thunderbolt" triggers the usage guidelines for some reason, and "Thunder bolt" does not - this last one just generally saves people time in having to "test prompt" to figure out where the problem is which might also be causing increased demand on your AI.

   Thanks!

   I'd like to have a better understanding of this problem - I originally posted in the community discussion but was told I would need to repost here so that's what I'm doing.

   I've been getting this error with one of my projects since this morning and since I can still use it by closing that project and opening another - I don't think the problem is really "High volume"

   • I do have a prompt that's about 3 paragraphs which could be the problem but if that's the case, Adobe really should be limiting the characters, not just saying that there… more
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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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9. Problème de vectorisation de la numérotation (puces et numérotations) sur MacOs 12.2 et AI 27.5

   La numérotation disparaît lors de la vectorisation si on convertit pas en texte.

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10. cursor is gone

    The cursor is sometimes after a while just gone. You can't see it.

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11. Legacy text objects updated after two file saves are completely lost

    Bugs fixed in CC2018 are still not fixed.
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32018143-text-lost-when-updating-text-of-old-version

    Reproduction Procedure:
    1. Prepare and open a file of version 10 or less.
    2. Click [OK] button in Legacy Text Warning dialog.
    3. Save the file as is.
    4. [Important] Open the saved file.
    5. [Important] Save the file as is.
    6. Open the saved file.
    7. Click on a legacy text object with the Text tool.
    8. Click [Update] button in the warning dialog box.
    →Legacy text object is completely lost.

    This bug occurs in all versions since CC2018.

    Reported in the thread of Japan Forum.
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/illustrator%E3%81%A7cid%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%82%92%E5%88%A5%E3%81%AEotf%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%81%AB%E7%BD%AE%E3%81%8D%E6%8F%9B%E3%81%88%E3%82%8B%E6%96%B9%E6%B3%95%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%99%E3%81%8B/td-p/13194772

    Japanese:
    ファイル保存を2回した後にレガシーテキストオブジェクトを更新すると完全に消失します

    再現手順
    1. バージョン10以下のファイルを用意して開く
    2. レガシーテキスト警告ダイアログで[OK]ボタンをクリック
    3. そのまま保存
    4. [重要] 保存したファイルを開く
    5. [重要] そのまま保存
    6. 保存したファイルを開く
    7. レガシーテキストオブジェクトをテキストツールでクリック
    8. 警告ダイアログで[更新]ボタンをクリック
    →レガシーテキストオブジェクトが完全消失

    このバグはCC2018以降の全バージョンで発生します。

    Bugs fixed in CC2018 are still not fixed.
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32018143-text-lost-when-updating-text-of-old-version

    Reproduction Procedure:
    1. Prepare and open a file of version 10 or less.
    2. Click [OK] button in Legacy Text Warning dialog.
    3. Save the file as is.
    4. [Important] Open the saved file.
    5. [Important] Save the file as is.
    6. Open the saved file.
    7. Click on a legacy text object with the Text tool.
    8. Click [Update] button in the warning dialog box.
    →Legacy text object is completely lost.

    This bug occurs in all versions since CC2018.

    Reported in the thread of Japan Forum.
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/illustrator%E3%81%A7cid%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%82%92%E5%88%A5%E3%81%AEotf%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%81%AB%E7%BD%AE%E3%81%8D%E6%8F%9B%E3%81%88%E3%82%8B%E6%96%B9%E6%B3%95%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%99%E3%81%8B/td-p/13194772

    Japanese:
    ファイル保存を2回した後にレガシーテキストオブジェクトを更新すると完全に消失します

    再現手順… more

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    6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Illustrator reopens after quitting

    I'm on macOS 14.2.1 and Illustrator 28.1.

    When I quit illustrator it automatically reopens immediately. Workaround: close the app via the dock (secondary click > quit).

    I uninstalled Illustrator and reinstalled it, but the problem persists.

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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13. ガイド線が消せない。選択できない。

    いくつかのファイルで、ガイド線を引いた後、選択もできず、消すこともできない状態に陥ります。ガイド線を一括非表示にした時に限り表示を一時的に消すことができます。印刷入稿などへ回しても現物に影響はないので良しとしていますが、作業にあたりとても邪魔で困っています。
    【マザーボード】
    ASUS PRIME B660-PLUS D4

    【CPU】
    12th Gen intel(R) Core(TM) i5-12500

    【CPUクーラー】
    DeepCool AK400

    【メモリー】
    Corsair DDR4-3200(1600MHz) 16GB*4枚(64GB搭載)

    【グラフィック】
    NVIDIA GeForce RTX 3050

    【OS】
    windows10 64bit

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Guides in Illustrator, unlike in InDesign, are considered to be objects and exist within layers. As per the comment by Ten_A, if your guides are contained within a locked layer, they won’t be selectable. 

    If you wish to change this behavior, you should upvote this request: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/37211029-make-guides-to-be-like-in-indesign

14. Files have a swatch that cannot be deleted

    Please help me understand why this swatch cannot be deleted. In this case it is a Pantone swatch, but in other files it's just a global color. I have deleted all objects and links in this file to be sure it's not connected to some hidden element.

    Thank you for looking. It is becoming an issue in file cleanup for clients. They all have this one odd, unremovable swatch from another project.

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    6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As it turns out the swatch was in use by the plugin.

    If the same happens to you — try to check all the symbols, graphics styles, anything like this in the document that might use the swatch.

15. Problems with Photoshop Effects

    Lately, everytime I try turning a vectored shape (after I gave it a gradient mesh) with no stroke, I constantly keep getting stray white pixels inside the stroke that seem to trace the stroke. I'm trying to make a quality illustration, but these pixels are keeping me from doing that. Thank you!

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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16. フォントが反映されない

    一部フォントが反映されません。
    現在確認できているのは「AB-kirigirisu」「UDShinMGoPro6N-Light」「TBUDRGoStd-Regular」「mplus-1c-heavy」「mplus-2p-black」の5種です。
    この5種がillustrator内の文字ウィンドウのフォントファミリーを設定の一覧に表記がありませんが、ブラウザのAdobe Font内にはフォントが追加されている状態になっています。
    フォントをアクティベートする、フォントを一旦削除してから再度追加しなおす、PCを再起動するなどしましたが、改善しませんでした。

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    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Freezing on saving locally with fonts

    Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

    Things I tried that did not work:

    • uninstalling and reinstalling

    • installing earlier version (illustror 27).

    • repairing the creative cloud itself.

    • turning off background file saving as suggested.

    Things that worked:

    • saving to cloud

    • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

    • outlining all font layers

    Notes:

    • I am saving to my local drive, which I totally have permission to. (it saves normally when I outline fonts).

    • I am working on a windos 10 pro, Lenovo DESKTOP-1EE76FL, Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz, 12 RAM, 64-bit operating system. with attached Huion touch screen

    • The file only saves on my local drive as .eps.

    • when it freezes in the task manager it shows "very high power usage" by Adobe Illlustrator, and something called "com.adobe.AdobeSplashkit.GraphicWindow" not responding, and sometimes it is something called AIRobin that is not responding.

    • Finally, I do have many fonts (but that has been for ever and never been an issue) and I do not use a font manager.

    Please feel free to ask me anything, but find me a solution. Help me.

    Thank you

    Please help!

    Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

    Things I tried that did not work:

    • uninstalling and reinstalling

    • installing earlier version (illustror 27).

    • repairing the creative cloud itself.

    • turning off background file saving as suggested.

    Things that worked:

    • saving to cloud

    • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

    • outlining all font layers

    Notes:

    • I am saving to my local… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Blend Modes are Broken in Illustrator 27.8.1 and also in After Effects 23.6.0

    Hello - I updated all my creative cloud stuff yesterday and blend modes don't work in Illustrator 27.8.1 and also in After Effects 23.6.0

    I opened after effects 22.6.5 and that works as it's supposed to.

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    White canvas in Illustrator is actually transparent. Some blend modes require solid color underneath to make proper calculations, so get it rendered correctly, put something white in background (or filled with any other color).

19. Grey Work Area (unresponsive)

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at all.

    That means nothing happens when I recenter the artwork in the window (still just blank grey), and I can't create a new artboard.

    This is not a version issue, I have uninstalled and reinstalled 3 different versions, going back to version 27, which has briefly worked, but then overnight Adobe shut down with an error and I'm back to not being able to work on anything.

    I have tried turning on and off the legacy new menu item to no benefit. The issue is in the document window itself, not a menu.

    This is getting really frustrating and I need to use this program for work.
    Any help is really appreciated

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at… more

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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20. Measure tool does not work at all

    The Measure tool does not work!
    Ctrl+X and place it in the same position (Ctrl+F does not work all the time)

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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