8140 results found

1. Issues with changing font type

   I am using Illustrator 22.0.1 to design a logo. I've tried this on both my MacBook Pro and on my iMac and had the same thing happened:

   With the document open, I double-clicked on of the words to get the Type panel to open on the right. I then made my selection with the Type tool and then clicked the font drop down menu to change the font and started scrolling.

   I need to be able to scroll through the font dropdown menu to browse the fonts so I can make a selection.

   Instead, the font menu bugs out and automatically closes, and then changes the type I have highlighted to some random font.

   I am using Illustrator 22.0.1 to design a logo. I've tried this on both my MacBook Pro and on my iMac and had the same thing happened:

   With the document open, I double-clicked on of the words to get the Type panel to open on the right. I then made my selection with the Type tool and then clicked the font drop down menu to change the font and started scrolling.

   I need to be able to scroll through the font dropdown menu to browse the fonts so I can make a selection.

   Instead, the font menu bugs out and… more

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. warped text

   Trying to change font size after text has been Warped in Illustrator is not working correctly. It's just warping the text further, & not making it smaller.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Do you still have this problem in the latest versions of Illustrator?

   If you do — please share the test file and a video of the behavior.

3. Text block cursor not indicating the actual cursor location.

   Text block cursor not indicating the actual cursor location.
   This has happened a few times to me, but is not consistent.

   When editing text in a type block I use the pointer to hi light the area where changes are required but the changes occur at a different point in the text.
   I have attached an image to clarify this - the black editing block is hi lighting the additional space I intend to delete but the actual character deleted is a few characters away (in this case the letter 'f' which shows with a blue edit line in this image - after undoing the action).

   Text block cursor not indicating the actual cursor location.
   This has happened a few times to me, but is not consistent.

   When editing text in a type block I use the pointer to hi light the area where changes are required but the changes occur at a different point in the text.
   I have attached an image to clarify this - the black editing block is hi lighting the additional space I intend to delete but the actual character deleted is a few characters away (in this case the letter 'f' which shows with a blue edit line in this… more

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Adobe Illustrator CC 2017, I can not save my artwork. I keep getting this error message, "Can't save the illustration. .278"
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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. High Sierra disables Illustrator

   Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.

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   2 comments  ·  Launch  ·  Delete…  ·  Admin →
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6. Scaling bug in Illustrator 22.01

   Hi, I'm working on files in which I have to scale objects down precisely with multiple digits behind the comma.
   When scaling the artwork in multiple (3) layers down to 18,602% everything looks good. But when using one digit more, 18,6023%, the artwork is scaled down much more, which is incorrect. I need to use even more digits, but that's impossible like this. I've attached screenshots.

   I'm on an iMac Retina 5K, 27 inch, 2017 running MacOS X 10.3.3 with the latest version of Illustrator, 22.01.

   I'm using mm als units, so maybe it's a rounding issue. I can reproduce it on a simple file with three layers, so it might be the effects used in the artwork.

   Hi, I'm working on files in which I have to scale objects down precisely with multiple digits behind the comma.
   When scaling the artwork in multiple (3) layers down to 18,602% everything looks good. But when using one digit more, 18,6023%, the artwork is scaled down much more, which is incorrect. I need to use even more digits, but that's impossible like this. I've attached screenshots.

   I'm on an iMac Retina 5K, 27 inch, 2017 running MacOS X 10.3.3 with the latest version of Illustrator, 22.01.

   I'm using mm als units, so maybe it's a rounding issue. I can reproduce… more

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Libraries panel doesn’t show up on a second screen

   I'm working on 2 screens. My Libraries panel is only visible when the panel is on the main Screen (Screen N°1).
   Or I need to place all my panels on my second screen to have my main file only.

   To be able to have the contents of my Libraries i have to place the Libraries panel on my main screen.
   I would like to have it on the second screen.

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. shortcut delay

   in iMac, all of the keyboard shortcuts are a little bit delay, like 0.5s. How can i solve this issue?

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Cmd + Opt + Space to call Zoom tool is broken

   The shortcut for the Zoom, "Space + Cmd + Opt" is broken... It's a selection's tool which appears, I don't change my shortcuts.

   Illustrator 22.0.1 on MacBook Pro OS High Sierra 10.13.3

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

10. accept both full stop and comma as decimal separator

    Illustrator is very picky when it comes to entering decimal fractions in input fields. E.g. when using Dutch as keyboard language, the . is not allowed, and ignored, so we have to use the comma, which does not reside on the num keypad.
    Please make Ai accepting both the . and the ' as a decimal separator.

    13 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Drag-n-drop across documents to locked layer warning

    Please see the animation.

    I have two documents, one with current layer is locked.
    When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

    But in my case it does not.
    I remember seeing it from time to time, but often it stops appearing.
    I have nothing as result, no warning, no message, nothing.
    And it's even worse — when artwork is quite complex, AI TRIES to drag it, PC spins its gears, it takes time, it changes cursor to busy, and then — nothing.

    Kinda related to this:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32075545-i-can-t-paste-into-a-new-layer

    And yes, I remember I said this earlier somewhere, but please, make some modal key to maintain coordinates while dragging from one document to other. Dragging is faster than 'Copy+Paste in front', but it's never is done in place. Please, fix this.

    Please, fix everything.

    Please see the animation.

    I have two documents, one with current layer is locked.
    When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...

    But in my case it does not.
    I remember seeing it from time to time, but often it stops appearing.
    I have nothing as result, no warning, no message, nothing.
    And it's… more

    15 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

12. Both Free Transform tool and bounding box treat narrow objects wrong

    I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.

    When I need to scale anything, I pick up Free transform tool.
    Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.

    See the file attached.
    For example, I have a perfectly aligned and sized magenta strip.

    First, I try to use Free Transform tool to make it taller. AI transform my path not from the top edge of the PATH, as intended, but from the top edge of the FRAME, which is taller than my path because of this large markers.
    This is ridiculous.

    Next, I undo my changes and turn on bounding box.
    It does the same thing.

    Kinda related ti this one:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32277853-free-transform-tool-is-still-broken

    This is very-very-very stupid bug to have :(

    I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.

    When I need to scale anything, I pick up Free transform tool.
    Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.

    See the file attached.
    For example, I have a perfectly aligned and sized magenta strip.

    First, I try to use Free Transform tool to make it taller. AI transform my path not from the… more

    14 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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13. Creative Cloud is not syncing

    Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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14. crash

    I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.

    1 vote

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Are you by any chance saving it a network share over macOS 10.13?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. Transformaton Pallet Y issue (bug?)

    When I tab through the transformation pallet to input the X and Y vallues. The Y always changes to something that seems random, always need to fill Y in a second time.

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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16. Some files (not all) print in a mirror image

    Random files will print in a mirror image. I have checked settings in my printer and it is not there. This started happening when I updated Illustrator 2 days ago

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    0 comments  ·  Print  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Offset pen tool

    When I try to draw with the pen tool the point is a couple points offset from where I click with the cursor. I have the latest version of Illustrator on my MacBook Pro and it just started doing this while I was in the middle of a project. I've tried restarting Illustrator but that didn't fix anything.

    5 votes

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    5 comments  ·  Snapping  ·  Delete…  ·  Admin →
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18. Send to back

    I am busy working on a big logo project on illustrator, using only one layer. I started filling up the art-boards and space available. However, after only using about a third of the available space the send to back feature wouldn't work. It would register the object as infront of the other object but it wouldn't show the object I placed infront.

    I am a 14 year old student at the International School Eindhoven.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. Export As jpegs show in recent files

    Using File > Export > Export as (Jpeg with artboards) makes a load of lovey jpegs from my artboards.

    However all of them show up in the recent files view, making it harder to find the actual recent file I was working on. (Espeically as all the jpegs have the same thumbnail showing all art boards - like the original file. Given Illustrator can't even do much with jpeg files why are they shown at all?

    5 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. where are the solutions! Adobe products are **** after upgrading to El Capitan!
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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator