Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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Bitmaps not coping over from Ai to Xd in version 2018, had to revert to 2017.
Fix version 2018 to also copy bitmaps with vector art in Ai and past it directly in Xd, as with version 2017.
1 vote -
Input boxes handle keypresses inconsistently
This is an intermittent bug.
When typing in input boxes I find that performance can be inconsistent. Sometimes, the cursor will jump to the end of the string inside the box, so I end up appending after the unit (e.g. "406 px+7"), which then errors.
Another example is the input box just not inserting characters at all. It seems especially prone to missing arithmetic characters such as + or - or /. For example, I meant to type "300+100 px" but instead it ignores the plus and displays "300100 px", which then error because it's too big.
I've attached a…
1 vote -
Renaming an artboard deletes the original name
in previus version Illustrator if i need to rename artboard without deleting original name, i press in text field of artboard. In new version pressing on this field comes to delete original name
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
It does not highlight the page on the artboard window
I select a page from the artboard window. I navigate between pages with PageUp and PageDown on the keyboard.
I'm looking at the artboard window. but I do not see which page I am on. it does not highlight the page.
This problem came with the latest update. (Ullustrator version 22.0.0)
9 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Dual Screen - Prompt window display on the wrong screen - Mac
The prompt dialog display window constantly display on the wrong screen even after repositioning to the main display.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
6 votes
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Can not move object, notification sound gets played
Cannot drag or move the shapes and lines that i have been drawn when using the selection too and giving an irritating sound.
4 votes -
Illustrator 2018 Loses ability to keep text uniform when transforming the type on path
Illustrator 2017 had the ability to, while transforming the type on the path shape, to keep the text on it the same size and proportions when doing so. I would select the path with direct selection tool, then hit command, and text would stay uniform when transforming path.
Now, in illustrator 2018, using same steps and command, type doesn't stay uniform, it gets squished.
Below are video links I recorded to show how the action works in 2017 and 2018 illustrator.
2017 https://www.youtube.com/watch?v=_8QORO_9Xro
2018 https://www.youtube.com/watch?v=XscdrAqBZR8Notice how type gets distorted when moving bounding box in 2018, but I was able…
3 votes -
Export As... in Actions Panel doesn't show dialog even if " show dialog" toggle is selected.
OS X version 10.12.6; Illustrator version 22.0.0
Previous versions of Illustrator worked correctly.5 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Dell Canvas Pen Dysfunction
I've had pretty consistent issues getting the Dell Canvas and Illustrator to play nice with each other, and it's gotten totally out of control with version 2018. Although some pen functionality has improved, there's one bizarre roadblock... there's a good 7 second delay when selecting objects with the selection tool (which can be cut short by moving the mouse). Using my finger directly on the touch screen works fine, but the pen is almost unusable for this reason.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Text lost when updating text of old version
Illustrator CC 2018.(No problem before 2017)
Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.・Prepare and open files of version 10 or lower
・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
・Save immediately
・Open the saved file
・Click on the legacy text part with the mouse
・On the warning screen, click [Update]
→ The text that should have been updated disappearsReported in the thread of Japan Forum.
https://forums.adobe.com/thread/240111119 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Exporting files
CC2018. - FILE NEVER EXPORTS. Trying to save .tif and .psd files
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Brush Pressure exceeds set size/variation
When drawing with the brush in CC 2018, the brush size of the stroke can exceed the set size and variation. For instance, If I have a brush size of 3 and variation 3, when drawing pressing very hard, the stroke size will go above 3 pts. in CC 2017 the brush stroke was limited to brush size.
35 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi, all.
As per the investigation done by the engineering team, the issue is not a bug, but an expected scenario.
Variation means that it should go both above and below the set size.
So a 3pt stroke with 3pt variation will draw from 0 to 6 pt. Kindly reach out to us incase you have any queries.
Regards, Aishwarya G Gadodia
Illustrator Team
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DELL Canvas /drawing issue
Can't use the pencil /brush in Illu cc2018 in order to paint on the DELL Canvas27. Nothing happens drawing on it, with mouse it works like it should! In 2017 no problems ... I got the win 10 fall creators update with the following patch btw...
2 votes -
Export Artboards "Name" Error
I exported first one Artboard of 2 or 3 in the beginnning of a design process, the changed the names in the end of all 3 artboards to the projectname. The first artboard still kept the original name ("artboard 01" or else) so i had to rename by hand this file. Pretty weird.
1 vote -
No align on Artboart option for Forms
No align on Artboart option for Forms.
In the new properties Panel if you select some custom form you get the alignment stuff, including the option to switch between "align on artboard and align on selection".
If you select an Standard Form e.g. a circle you get no option alignment tools in the properties panel and you also have no option in the alignment window to select if you want to align on artboard or selection.The properties Panel should have the possibility to align all elements, forms and so on.
Also as a backup you should include the possibility…4 votes -
Font does not look good
Your version of Adobe Illustrator: CC 22.0.0 (64-bit)
The steps you were taking when you experienced the issues: anytime I use fonts
Your expected result: I expected that fonts will preview correctly
Your actual result: I've attached an image. First text is with a type, second is after I use create outlines.Thank you very much
1 voteHi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.Thanks
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Properties panel does not scale in width
In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).
In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.
15 votes -
Zoom options in View menu items have completely wrong labels
There's an absolutely bizarre off-by-two error in the View menu in Illustrator CC 22.0 that I just noticed while working on something today.
When initially starting Illustrator CC 22.0, the "Fit All in Window" and "Actual Size" items in the View menu have the correct labels (see attachment zoomoptscorrect.png). However, once a file has been opened, these menu items are assigned completely wrong labels, which should belong to the items two spaces lower in the menu — "Hide Edges" and "Hide Artboards", respectively (see zoomoptswrong.png).
1 vote -
Image Trace only creates a white box
The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.
Using the new Illustrator CC 2018.
9 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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