Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7679 results found
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Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0
When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.
For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.
This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had…
15 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar -
Unit issue with DXF exported from Illustrator
Hello,
Units are not correct when exporting DXF files from Illustrator CC.A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.
My CC options are in millimeters
$INSUNITS in DXF file should be defined to 4 = Millimeters
Actually it is exported with 1 and this is incorrect.Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !
Default drawing units for AutoCAD DesignCenter blocks:
https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htmThanks you for tanking in consideration this problematic.
Best regards
Nicolas Bourgeois
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04 - DXF system variables.jpg 75 KB -
04 - import DXF in Creo Parametric 4 M070.jpg 136 KB -
03 - export dxf options.jpg 58 KB -
02 - 100 mm circle.jpg 42 KB -
01 - Adobe Illustrator version and units.jpg 221 KB -
03 - export dxf options.jpg 58 KB -
04 - import DXF in Creo Parametric 4 M070.jpg 136 KB -
02 - 100 mm circle.jpg 42 KB -
01 - Adobe Illustrator version and units.jpg 221 KB -
dxf-explain 2.PNG 105 KB -
dxf-explain.PNG 88 KB -
testfile 100x100 sw to AI to Edrawings.PNG 53 KB -
import dxf window.PNG 21 KB -
testfile 100x100 sw to AI.dxf 37 KB
15 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedbacks.
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The operation cannot complete because of an unknown error. CANT
Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?
15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Object selection stays selected after clicking away or to a different object
For many versions now the issue persist. Happened not only with this machine but with others all MACs running the latest update both on adobe and OS.
The issue is with the selection tool. so I click on an object generally one that is grouped and then make edits then when I click away a larger bounding box appears as if I am selecting all but I cant pinpoint what it is that has been selected. I move a newly selected object that is not in the group to a different area of the artboard and the selection or bounding…
15 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
We could not reproduce this issue after several attempts.Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ankit Goyal
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illustrator wont open file windows
I have searched the support site and user voice with no results.
When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.
- There is no freeze or crash
- Restart of the application did not fix the issue.
- File>>Open is the only way I can open files
- This happens to all files whether created with CC 2019 or earlier versions
Specs:
Illustrator CC…15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Visual glitch prevents using Illustrator when file is opened from Finder before launching Illustrator
As the title describes, this glitch occurs consistently whenever launching a file from finder before launching Illustrator.
The file seems to open, as the layers can be seen in the layers window, but the main document editing window is occupied by the welcome menu. The welcome menu cannot be closed, and the files shown in the recent section cannot be opened. See image 1.
The only way to exit the menu without closing Illustrator is to open another Illustrator file through Finder or through File > Open. Then, another visual glitch will take place: the tabs used to select the…
15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Certain line gets invisible with GPU preview on
Certain line vanishes when GPU preview is turned on.
Win 7x64 Nvidia Quadro K620.
Attaching both animation and file.15 votesNo longer happens in latest releases
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Pattern Tile Seam lines
Can we please find a way to fix those tiny 0.5 px seam lines we ALL have had to deal with for years? The ones that you see when you zoom in or out at certain levels? The ones that don't apparently print? However, they for sure show up when importing patterns into Photoshop, so they aren't just imaginary. When building a Photoshop pattern that begins as a vector pattern, it becomes a nightmare having to meticulously clone them out. Please fix this if at all possible!
15 votes -
Attributes Panel shows Overprint for mixed selection
The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.
15 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Drag-n-drop across documents to locked layer warning
Please see the animation.
I have two documents, one with current layer is locked.
When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...But in my case it does not.
I remember seeing it from time to time, but often it stops appearing.
I have nothing as result, no warning, no message, nothing.
And it's…15 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Preferences reset to default... EVERY time I open Illustrator
Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched…15 votesThe issues seems to happen again in 28.0 and 28.1
The team is now aware of the bug.
Still — please comment and upvote to help the team to get statistics on the magnitude of the problem.
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Dropdown for stroke width in Appearance says 'mm' when units are 'px'
AI 22.0.2
All units are set to 'px'.
Appearance stroke width dropdown says 'mm'.
Stroke same dropdown says 'px' all right.15 votesClosing this report as this no longer happens in latest versions (24.1.3)
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Wrong raster exported with combination of mask, gradient and brush
I have path with a stroke applied to it.
Stroke is gradient, applied 'within'
One point of this gradient has opacity 0.
This path has mask.
Mask applied as inverted and clipping.
Inside this mask I have path with dash brush applied to it.All of this looks fine inside AI.
When I export a picture with Save for web (try other exports yourself, I don't use them) — AI doesn't see mask.See animation and artwork attached.
15 votes -
Laggy Performance with Rulers turned on
Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.
The effect is the same whether GPU preview or CPU preview is used.
Attached is a sample file with a few hundred rectangles.
With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.
With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.
15 votes -
Properties panel does not scale in width
In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).
In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.
15 votes -
Expanded Objects have missing Corner Widgets
Problem occurs in all versions of Illustrator 21.x.x and 22.x.x
When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others.
All corners should have Corner Widgets.
When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others. I don't understand why when I expand a rectangle I get a new rectangle with 3 corners that have Corner Widgets but the 4th corner doesn't have a Corner Widget - how can it…
15 votes -
Could not read file because the plug in did not understand this file
Not sure what is happening. I was able to open files before but now I receive a message
15 votesDocument recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.
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Broken overprint preview in 28.7.1
Hi, the overprint preview is broken in the newest version of illustrator.
I have describved the issue in ttopic:
https://community.adobe.com/t5/illustrator-discussions/illustrator-dosent-show-difference-in-previwe-mode-between-100-black-and-40-30-30-100-black/td-p/1485774314 votesWe have fixed this issue in 29.0 (MAX) and 28.7.2 releases.
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When a group is set as a key object inside of the ungrouped isolation, Distribute Spacing treats some other groups as ungrouped
- Open the test file
- Isolate the group
- Select all
- Ungroup — now you have just <Objects> as the last step of isolation
- Click the leftmost group once with the Selection tool to make it the key
- Press Horizontal Distribute Space button in Align panel Ai will treat the last group as if it is ungrouped — but it is not!
Why do I do this at all? To distribute all objects inside of a group.
I can’t do this when it is grouped, so I select it first, then isolate (to avoid interaction with anything else on canvas), then ungroup…14 votes -
Words get broken when hyphenation is off with no hyphens
Illustrator (since a long ago) has a habit of breaking words in area type texts when it should not. Take a look at the test file and watch the attached GIF.
As you can see, the second word is a long one, and Ai for some reason breaks it — although Hyphenate is off (and the language is properly chosen).
No hyphen also is displayed at the end of the line, the word is just split.
If we toggle the Composer from Single-Line to Every-Line, Ai at first correct the tracking and fits the word... but once the container is…
14 votesIt turns out the file in the original report has a singular Latin 'o' mixed into the Cyrillic text, and this makes it break without a hyphen.
The font team notifies that Unicode standart prescribes to not break between two scripts that use spaces as word breaks, so this problem can fixed sometimes later, when the team revises their reflow strategy.
As for now, be notified it’s a very narrow case, and is a good sign that your text has homoglyphs in it.
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