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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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7710 results found

  1. New File and Help Tabs Not Working

    This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

    I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File…

    7 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. SVG text export failure

    Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
    To reproduce:
    • Create a blank document
    • Create a new text object with the Type tool
    • Give the text object a name in the Layers control panel
    • Export to SVG, setting Object IDs to "Layer Names"

    The resulting SVG code will contain a <text> entity, but without its "id" attribute!

    7 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Startup performance

    Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.

    Thoughts anyone?

    By comparison PS is ready to go in 7sec.

    Standard install CC 2018 / Il 22 on MacOS 10.13.1

    7 votes

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    6 comments  ·  Launch  ·  Admin →
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    Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  4. Transform Each always uses visible preview bounds instead of expected geometric bounds, ignoring the state of Use Preview Bounds option

    Rotate via Transform Each incorrectly places reference point.
    1. Version: AI-CC 22.0.0
    2. Steps taken:
    Objects: Triangles with 1:1 height/width ratios. Stroked with stroke centered on vector and sharp corners.
    Operation: Rotation via Transform Each command with a centered reference point.

    1. Expected result:
      Since the vector was contained within a square bounding box (1:1 H:W), I expected the triangles to rotate without changing XY location.

    2. Actual result:
      Rotations happened off-center, slightly moving the triangle toward the point that did not align with one of the bounding-box corners.

    Additional Testing:
    I tested the behavior of both the Rotate tool and the…

    7 votes

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    1 comment  ·  Tools  ·  Admin →
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  5. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

    7 votes

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    Under Review  ·  Anish Kumar responded

    Hi Valerii,

    Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

    Thanks
    Anish

  6. Place Options in CC Libraries

    I'm having an issue with Illustrator 2018 (22.0.1) in regards to place a copy of a CC Library item in a document. This release has ruined my workflow!

    I use the Paste Remembers Layers option in the Layers panel options a lot. In all other Illustrator CC releases, If Paste Remembers Layers was checked on, the pasted CC Library item would adhere to the Paste Remembers Layers option. Furthermore, while it's nice sometimes to have a loaded cursor of multiple library items, it can be cumbersome more often than not.

    I don't know if these are bugs or intentional changes,…

    7 votes

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  7. Smooth Tool | Selection

    A small bug, but it has been driving me crazy:

    When you have, let's say the Sharper Tool selected, and you click on a path wanting to switch to the Smoothen Tool, when you do that, it unselects the object you chose, and you have to switch back to Selection, Select the object again and switch back one more to the smoothen tool.

    7 votes

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    1 comment  ·  Tools  ·  Admin →
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  8. Grid snapping don't work on an internal point

    It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.

    7 votes

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    17 comments  ·  Snapping  ·  Admin →
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  9. Can't Edit Text in a Group/Clipping Mask

    In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot

    So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
    Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.

    As opposed to the way it should. The only way the…

    7 votes

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  10. Curvature tool. Draw inside.

    – Version of Adobe Illustrator 22.0.0
    – Object that was created with Curvature tool can’t be clipped if Draw inside mode is switched on.

    7 votes

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  11. Remove popups!

    Remove the popups and web links! This slows down the boot and static Illustrator screen!

    7 votes

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    0 comments  ·  Performance  ·  Admin →
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    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  12. Properties panel causing inconsistent tab group behaviour

    The new Properties panel has a fixed width. When it's in a tab group with panels that don't have a fixed width (eg. the Layers panel), the tab group exhibits different behaviours depending on whether the tab group is docked or free-floating.

    When the tab group is free floating, switching between the tabs causes the panel to change width according to each tab's setting, which is what you would expect. Eg. Go to the Layers tab and make the panel very wide. Switch to the Properties tab and the panel auto-shrinks. Switch back to the Layers panel and the width…

    7 votes

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  13. Font Menu Broken

    Yes, your font menu does not wok. This "Submit a bug" like it's a cute ******* game is annoying. Cannot work with your broken menu's

    7 votes

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    3 comments  ·  Performance  ·  Admin →
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  14. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

    7 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  15. Proof Colors preview doesn't work on GPU (NVidia), only CPU

    Illustrator CC 2017 version 21.1.0 (64 bit)
    Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
    Intel Core i7-6700K @ 4.00 GHz

    Proof Colors preview doesn't work with GPU rendering, only on CPU.

    Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.

    When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.

    I've tried deleting Illustrator preferences, restarting, etc.

    7 votes

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  16. Appearance items loose focus when get an effect assigned

    When I pick a fill in Appearance panel and assign an effect to it, the item looses focus suddenly — take a look at the GIF attached.

    If my stack there is complex enough (and they often are), it’s hard to locate the fill/stroke I was working with.

    ...and surely Ai doesn’t allow to rename these to at least find them quicker — and here is the request about this: http://illustrator.uservoice.com/forums/333657/suggestions/34309852

    6 votes

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  17. Select Unused Swatches does not select the second black swatch in Grays color group

    — Create a new Print document with default swatches.
    — Delete ALL the presets: brushes, symbols, graphic styles...
    — Now Open Swatches and run Select All Unused command from its flyout menu.
    White and Black are not selected (expected in a way).
    But notice that 'C=0 M=0 Y=0 K=100' is also not selected.
    So when all the selected swatches get deleted, this black duplicate stays, and the color group stays, and you have to delete it manually — each time.

    I tried to understand what forces Ai to keep it.
    As I said, not presets remain, and I redefine the…

    6 votes

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  18. Eyedropper cursor blinks while held

    If you pick Eyedropper tool and hold it to sample a color continuously — it blinks, jumps, tries to change into a default pointer arrow.
    Take a look at the small GIF attached, or watch a video by Laura Coyle here: https://www.linkedin.com/posts/lauracoylecreative_adobeillustrator-color-activity-7274877800715583491-HkxB

    Happens on both Windows and Mac.
    And so you know it can work better and some other succeed — compare it with the way Affinity Designer does it (the second GIF).

    6 votes

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    2 comments  ·  Tools  ·  Admin →
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  19. 6 votes

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  20. Opacity set with an action does not match appearance of opacity set manually

    When trying to select multiple objects with the same fill color and opacity, selecting one of them and under the Select menu choosing Same > Appearance will add all the same fill and opacity objects to the selection.

    However, when creating an object via an action and setting the fill color and opacity to match the objects to be selected, Select > Same > Appearance returns no results.

    Manually selecting multiple objects in addition to the object created with the action shows "Mixed appearances" in the Properties panel. Individually selecting each of the objects shows the same attributes. Selecting multiples…

    6 votes

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    5 comments  ·  Actions  ·  Admin →
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