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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Scaling object(s) is causing the associated bounding box to become a shape ('expanded object' appears on the screen after scaling).

    Seems to be occurring repeatedly - updated/reinstalled Illustrator 2019, which had received it for a short period, but now it has re-emerged. Driving me mad! Seems to occur more with smart guides and holding the shift key.

    See attached for examples.

    7 votes
    19 comments  ·  Tools  ·  Admin →
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  2. Problem with Direct Selection tool and scaling

    7 votes
    1 comment  ·  Tools  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Most likely it’s because the bounding box got disabled by accident. Please try to toggle it using View > Show Bounding Box command or with a Cmd/Ctrl + Shift + B hotkey (this is the most common way to disable it).

    Comment back if it fixes this for you and especially if it doesn’t.

  3. Stroked Paths get notches or bleeding in sharp connections

    Paths with a stroke color and no fill are still filling random corners within the shape. I've rebuilt the shape, and checked for redundant nodes, but neither has fixed the problem. To make is worse, this is happening to to connection points at random (sometimes it has a fill, sometimes it doesn't). Definitely a bug, and a very major one.

    Also, copying the artwork into a new document, or even into InDesign, does not fix it. Placing the artwork in InDesign actually makes the preview glitch out. It's as if Adobe gave CC 2018 a lobotomy!

    Screenshot 1: paths in…

    7 votes
    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Guides dissapear when selected

    In a new document (CC2019) with multiple artboards, the guides dissapear when I select them. They reappear when unselected.

    7 votes
    5 comments  ·  Selection  ·  Admin →
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  5. Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?

    I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.

    I have uninstalled and reinstalled three times and the same happens every time? Please help!

    7 votes
    0 comments  ·  Launch  ·  Admin →
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  6. Panel tab clicking issues

    I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the…

    7 votes
    5 comments  ·  Performance  ·  Admin →
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  7. Window resizes in increments

    After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

    7 votes
    5 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

  8. Anchor Point Guides are invisible in Illustrator 2019 unless selected?

    I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.

    That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?

    I've tried toggling many settings in the menu and the closest…

    7 votes
    27 comments  ·  Snapping  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like several problems got mixed in the comments.


    1. Guides made of single anchors (displayed as <Guide> in Layers) are displayed correctly in the latest versions of Ai when View > Guides > Show Guides is enabled (although they are rather small).


    2. Illustrator does not draw centerpoints for ellipses while moving then in GPU mode — a know problem, reported separately here: http://illustrator.uservoice.com/forums/601447/suggestions/39740689

    Please upvote it if you want to see edges while moving.


    3. Show Edges option gets occasionally disabled — gets fixed with Cmd/Ctrl + H. Edges still won’t be drawn when GPU Performance and Real-Time Drawing and Editing options are enabled in Preferences > Performance, only when you switch to CPU mode.


    If your case is nothing like this — please comment and share details on the problem, with steps and screenshots or videos.

  9. Window size not big enough - Can't open the illustration

    When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.

    I've only had this issue since the last update. What can I do to fix this?

    7 votes
    10 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  10. Pasting previously copied objects to random places

    Illustrator pastes copied objects to random places outside of the view area.
    I have to zoom out and look for the pasted object somewhere outside the artboard. Since updated to the latest version of the software. Also updated the OS to High Siearra to give you a full picture.

    7 votes
    3 comments  ·  Other...  ·  Admin →
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  11. Cannot place images. Just updated to latest version

    Totally fails to place any image.

    I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.

    Macbook Pro mid-2015

    7 votes
    5 comments  ·  File Save, Import and Export  ·  Admin →
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  12. Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.

    I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

    It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

    Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

    Again, this is not a new bug. It's something that I've been dealing…

    7 votes
    2 comments  ·  Tools  ·  Admin →
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  13. Not enough memory to place the file + can't export files Illustrator

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight…

    7 votes
    7 comments  ·  Performance  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.

    Thanks & Regards,
    Raghuveer Singh

  14. Chart inaccuracies

    The chart tool often creates inaccurately sized shapes. This is especially noticeable in pie charts.

    7 votes
    Added to Backlog  ·  8 comments  ·  Tools  ·  Admin →
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  15. Incorrect stroke-width on Import of SVG

    I've converted a series of EPS graphics to SVG using Inkscape. Most of these graphics have a "transform" attribute that is used to reduce the dimensions/stroke-width of each path. On open, Illustrator handles the dimensions correctly, but does not appear to apply the stroke-width correctly. I've written a PHP script that removes the transform by manually overriding each coordinate/stroke and the SVG's seem to now work correctly. Here's the link to the library if anyone wants to try it:

    https://github.com/bpopp/svgtransform/

    There's also a more in-depth description of this bug.

    7 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  16. Font Size resets to 12pt when new font family is chosen

    Changing font face also changes font size.
    Steps to reproduce:
    1. Select text with text selector tool
    2. Select a new font face from the font face drop down menu

    Expected results: font face changes while all other font properties remain the same.
    Actual result: font face and font size properties change.
    Using Illustrator v22.1

    7 votes
    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  17. .psd clipping path makes imported image scale incorrect

    Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.

    It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.

    Why a clipping path should do this to a file is very strange.

    7 votes
    0 comments  ·  Images, Links  ·  Admin →
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  18. Open file that is already open deletes unsaved changes without prompt

    If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...

    7 votes
    11 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Emoji rendering issues

    • Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
    • However, the 😟 will show up when inserted from the Glyphs palette.

    To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.

    7 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  20. SVG export for screens distorted

    Vectors getting quite distorted creating SVGs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export SVGs from there, not ideal at all.

    7 votes
    Added to Backlog  ·  4 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?
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