Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
1349 results found
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CMYK profile exports as RGB pdf
saving cmyk document and opens in acrobat as RGB. Checked profile in acrobat says CMYK. used old document pre update, those files work fine
1 vote -
White Lines After Using Image Crop
I am running into an error when I go to crop an image. The original image does not contain any white lines or grid lines running through it, however when the image is cropped these evenly spaced white thin lines appear across the image. These lines will even show up after the image is exported. Any fixes or resolutions? Illustrator is up-to-date, I'm running macOS Ventura 13.0. (This does not happen with other images that are cropped in this file). To crop the image I am just simply going to Object>Crop Image
3 votes -
File > Place svg: altered shapes
In Illustrator v24.0, File>Place of some svg images distorts the shapes. It works OK if I open the svg file directly in Illustrator v24.0, select the layer and paste it on my artboard (in another open file). It also works OK if I do File>Place in Illustrator v23.1.1.
The "attach a file" option here won't let me attach an svg (why not?) so I've attached an AI file instead. Hopefully if you export it to svg you can see the problems when importing that svg via File > Place. Some of the problem are: the "m" shape is missing a…
1 vote -
Trackpad zooming causing an earthquake on Illustrator CC 2018
Zooming in via the trackpad causes an unexpected earthquake-like glitch. Zooming in via keyboard shortcuts work as expected.
Also, at the end of the video, I show off the full screen bug, which has been present since CC 2017 version after updating to High Sierra. This also happens in probably all other applications (its like this too I believe in Ps and Id) Thought that would've been fixed by now! Thanks.
3 votes -
Shear dialog forgets the value
While rotating objects keeps the value of the angle in the dialogue box, bending (shearing) immediately forgets the value. A bug?
Während beim Drehen von Objekten der Wert des Winkels im Dialogfeld erhalten bleibt, vergisst das Verbiegen den Wert sofort wieder. Ein Bug?
See screenshort in German:
2 votes -
Menu selection of window stuck after clicking on "Font" without selecting further option
After selecting the menu item "window" → "Font" (without the sub-menu) the menu freezes. No further access to the program possible. After ending the program (OS - option, not program option) the window with the document disappeared (without asking for saving), the menu remained on screen (see screenshot). Only forced ending worked.
Illustrator 28.5
Mac OS Sonoma 14.5
MacBook Pro, M1 Pro, 16 GB memory3 votes -
saving as an svg file, the part that should be the path tag is output as an ellipse tag.
operating system
MacOS 10.14.6 Mojave- Draw an ellipse.
- Duplicate vertically.
- “Intersect” in the path finder.
- Save as svg file.
- When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.
Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.
3 votes -
Window not showing
From the Finder (MacOS X 10.15.4), I open a n illustrator Document. The app comes forward and I see a black screen. The "Window" menu tells me that the document is open BUT where? I don't see it (nope, I don't have a second monitor). Close the invisible window and the Window menu shows nothing open. Try again, from the finder and again, no windows look opened. Try from Illustrator, File/Open: same thing, another fail. Quit app, relaunch app by launching doc from the Finder. now the file opens as it should. Close file, try again. Back to the black…
3 votes -
Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.
While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.
(running the version of Illustrator on Mac running OS 10.13.6)
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Finder Apps and Adobe Bridge no longer open Adobe Illustrator
Something changed with the last update that altered the default association between Illustrator files and the application. I first noticed it when my barcode app failed to launch Illustrator upon export—something that had been working perfectly for years. Then, I encountered the same issue in Adobe Bridge: every time I double-click a .ai file, it simply won’t open.
After investigating, I discovered that the default file association for .ai files had been changed to something called IllustratorDiagnosys (see screenshot). Manually changing this back to Adobe Illustrator within Bridge resolved the issue inside that app, but external applications and…
1 voteReported to be fixed in the latest Beta 29.6 173 — please check and comment back
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Parts of image becomes invisible in preview mode
Every now and then when I rotate, move or resize objects, parts of my image become invisible, like there were rectangular shaped holes cut through it. I have to go to "Outline" and back to "Preview" to make it look normal again.
I use 23.0.3, latest Windows 10, Nvidia GTX460.
2 votesThe issue no longer happens for the user.
If something similar happens to you — please comment inside.
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Flashing screen when loading multiple files at once
When multiple files are loaded at one time when the Application Frame is disabled it will result in an annoying screen flicker/blinking of each file loading as a new window. The more files that are loaded at once the more blinking you will be blinded by.
Usually of Illustrator preloads all of the files first and then loaded the main window/set of tabs, as apposed to loading each tab one at a time with this visual annoyance.
I've tested this on earlier on Illustrator 23.1.1 on High Sierra and this issue does not occur.
It does occur on my primary…
1 vote -
Solid black bar 1.5" wide across entire width of screen blocking top part of opened file
On opening existing file, solid black bar 1.5" wide and across entire screen at top of screen blocks that portion of file. Cannot resize it or delete it. Cannot access that part of file for editing. Was fine 3/30/25 after upgrading Illustrator on that day due to issues of uncontrollable mouse action.
TEST YOUR PRODUCT BETTER BEFORE RELEASING IT!!!!!
1 vote -
Bottom of menu not visible when windows taskbar is located at the top of the screen
The bottom of large menus are not visible when the windows taskbar is located at the top of the screen.
1 vote -
A4 template out of size from home screen's quick new file
When I click on new A4 file button from the quick actions in the home screen of illustrator, it leads to a new file with a totally out of size template (see screenshots) : 74,083 x 104,775mm instead of 210 x 297mm
I'm on windows 10, illustrator v25.1 (french version)
1 vote -
issue on sharing click, the preview always cuted on mobile from the right side of the screen
issue on sharing click, the preview always cuted on mobile from the right side of the screen
1 vote -
Disabling "Show The Home Screen When No Documents Are Open" corrupts custom workspace
When "Show The Home Screen When No Documents Are Open" in General Preferences is disabled, the next time Illustrator is run, my custom workspace is corrupted, for lack of a better word. The toolbar and all panels are missing, and the Control Panel has become floating.
2 votes -
"In App" tutorials not actually In App
When I click on these tutorials, nothing happens. When I called the help, they said there are only tutorials online.
Why does this screen say "In App Tutorials" if there are only videos online? I'd assume that I could click on a tutorial option and it would walk me through the tutorial, similar to mail merge wizard. Or it would show pop up balloons with instructions on what to do, then I would do it.
3 votes -
Illustrator CC2019 using palettes sometimes makes palettes disappear and reappear on the left side of the screen
Every time this happens I have to reset my workspace.
2 votes -
Colors not displaying correctly in Illustrator 25.2.1
Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.
Mac Big Sur 11.2.3 Illustrator 25.2.1
I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.
3 votes
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