Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8058 results found
-
Selection tolerance too tight on high resolution displays in Windows
Selection tolerances are much too tight when trying to select a line rather than a shape - you have to be within 1-2 pixels to select properly, which makes it super hard to select lines.
This can be fixed slightly by changing the UI scale, but only works if you change it to 'comically large'. It works fine on my MacBook so looks like a Windows problem.
Smart guides don't help since smart guides don't work when snap to grid is selected for some reason.
You can see the minute differences in the pointer position in the screenshots.
9 votes -
A lot of empty PNG when using Export for Screens function
When exporting with Export for Screens, many empty pngs are created in the file folder. The bug occurs completely randomly. The number of files also defies any explanation. There may be 10 or 1000 files at a time.
System: Windows 10, Illustrator v.26.0.3
New details: this bug occurs if you copy complex graphics to the clipboard. Video attached. I suspect the meshes are to blame.
Update: If you disable Clipboard Handling → Include SVG Code or clipboard log Windows, the problem disappears.
9 votes -
Empty error message
I keep getting an empty error message modal, with no way to close it or exit out of it. It keeps happening when I want to save an .ai file
9 votes -
Images in clipping masks glitching and overlaying artwork when in GPU
This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.
iMac Pro - Big Sur 11.61
Illustrator v26.0.19 votesHi All,
Thank you for reaching out and reporting this issue.
We’ve attempted to reproduce the problem in-house but have been unable to do so with the current information. To assist us in resolving the issue more effectively, we would greatly appreciate it if you could provide the following details:
- Machine configuration and GPU details.
- If possible, the .ai file(s) where the issue is observed.
- A short screen recording demonstrating the issue.
- Confirmation on whether the issue persists with the latest Adobe Illustrator build.
Your input will help us investigate this more thoroughly and expedite a resolution.
Looking forward to your response.
-
Changing Color panel option can’t be recorded as an action
Changing Color panel options can’t be recorded as an action
When you record Color panel menu options in actions (Web color, Invert, Complement), the color gets changed to white instead.9 votes -
Embeded icon not showing in the links panel
Illustrator 26.0.1/ macOS Big SUR 11.6.1
The icon for embeded images (like in illustrator 2021) in the links panel it's not showing anything, it's blank.9 votes -
GPU performance causes screen artefacts
In AI 25.4, when GPU Performance is enabled, at some point when working on a file, or switching between screens, thin vertical and horizontal black lines will appear. They seem to flash on and off for a second or more as though Illustrator is switching between tabs or other open applications.
I've tried to take a screenshot/video when this happens but it doesn't show up, if you look at the screenshot/video, it's as though those lines were never there.
When GPU Performance is disabled, the issue goes away.
iMac (Retina 5K, 27-inch, 2019)
3.6 GHz 8-Core Intel Core i9
40…9 votes -
9 votes
Illustrator 製品フィードバックへのご協力ありがとうございます。
検証でこの問題は再現できませんでした。
追加詳細情報が不足のため、これ以上の検証ができません。
一般的なバグではないと思われますので、最新版などで再現する場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。
よろしくお願いいたします。
Illustrator チーム
-
Dialog box pop up warning when opening the application for IllustratorGc.jsx
Illustrator version:25.3 (updated today to run natively for M1)
Hardware Specifications:
MacBook Pro M1
OS: macOS Big Sur 11.4I updated my Illustrator today to run natively on M1 and have been facing this issue for a while.
I changed none of my preferences but randomly seem to be getting this warning pop-up that does not go away when clicking on 'Continue' or 'Cancel' - I tried reinstalling the app which didn't work at first, so I removed my preferences and tried again but that did not fix it. It seems the warning pop-ups just when I open the application…
9 votes -
Images get randomly cropped from unwanted sides with Crop Image
Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.
When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.
This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.
Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…
9 votesAs per the comment, the random crop is caused by Enable Content Aware Defaults option in Preferences > General. Turn it off disable auto-suggesting weird crops.
As for the white lines, this a separate problem, now merged into separate report:
http://illustrator.uservoice.com/forums/601447/suggestions/46357954
Please upvote it.
-
Exporting assets as SVG with asset export tool is buggy
Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.
…
9 votesSeems to be fixed in the later releases. If the issue still does happen for you (and the Decimal parameter is still set high enough in the Format Settings dialog) — please drop a comment
-
Missing transparency in placed PDFs
I do have issues with Illustrator displaying transparencies of placed PDFs as solid.
Steps to reproduce:
- Open a new document.
- Draw two partially overlapping rectangles with different colors.
- Set he opacity of the frontmost rectangle to 50%.
- Save this document as a PDF with setting Illustrator Standard (see attached file).
- Open a second document.
- Place the PDF file.
Expected result:
The topmost rectangle should be displayed with transparency.
Actual result:
The topmost rectangle is not transparent.
If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue…
9 votes -
Empty / Blank Home Screen
When I open Adobe Illustrator, NOTHING shows up on my home screen. The only thing I can do is create "New From Template." I've reinstalled the app, but the bug still persists. Please help ASAP.
Attached is a screenshot of the bug.
9 votes -
can't highlight dimensions
Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.
9 votes -
Asset Export not respecting Clipping Mask on image
When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size
9 votesHi,
Gentle Reminder.
Please share the given details at ShareWithAI@adobe.com
1) If the issue is reproducible on latest build 25.2.3?
2) Is multiple AI versions installed in your system? If yes, please share the details.
3) Some video & Test file for our reference.Thanks,
Illustrator teamAlso, please mention the title of this issue as the subject of the mail.
Thanks
-
library colors covert process colors to spot when bringing them into a new document
OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4
Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.
To reproduce this bug:
Open a new document in illustrator.
Define a process color and save it to a Library.
Open a new document.
Create a box.
Fill the box with the Library color.Expected: The box should be filled with a process color.
Result: The box is filled with a spot color.9 votes -
Guides are too thin and barely visible
Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.
This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...
The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.
I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS…
9 votes -
Illustrator slow on Retina display
Hi,
Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.
I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.
Does anyone have any idea's on how to solve this?
I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...
Thanks
9 votes -
Missing fonts issue
It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.
9 votes -
9 votes
- Don't see your idea?