8270 results found

1. Transform panel units different than Properties panel's Transform section

   Transform panel reads in inches as it should but in the properties panel the transform panel shows points. Latest version of Illustrator CC2018, Windows 7. Also if the values are unlinked to resize only 1 dimension both still change.

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   0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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2. Illustrator now running too slow to use after updating to High Sierra!!

   Not an idea. A real issue!!!

   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Illustrator quits unexpectedly when my script run for long

   When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

   Process: Adobe Illustrator [668]
   Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 22.0.1 (22.0.1)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [668]
   User ID: 501

   Date/Time: 2018-03-22 11:55:00.252 +0400
   OS Version: Mac OS X 10.12.5 (16F2073)
   Report Version: 12
   Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

   Time Awake Since Boot: 5800 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXCCORPSE_NOTIFY

   Application Specific Information:
   terminating with uncaught exception of type CAIAPIFault: std::exception
   abort() called

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 libsystemkernel.dylib 0x00007fffd5e37d42 _pthreadkill + 10
   1 libsystempthread.dylib 0x00007fffd5f25457 pthreadkill + 90
   2 libsystemc.dylib 0x00007fffd5d9d420 abort + 129
   3 libc++abi.dylib 0x00007fffd48f384a abortmessage + 266
   4 libc++abi.dylib 0x00007fffd4918c37 defaultterminatehandler() + 243
   5 libobjc.A.dylib 0x00007fffd5426713 _objcterminate() + 124
   6 libc++abi.dylib 0x00007fffd4915d69 std::__terminate(void (*)()) + 8
   7 libc++abi.dylib 0x00007fffd4915de3 std::terminate() + 51
   8 com.adobe.illustrator 0x000000010023db4d 0x100000000 + 2349901
   9 com.adobe.illustrator 0x00000001002397d2 0x100000000 + 2332626
   10 com.adobe.illustrator 0x00000001008938d5 0x100000000 + 8992981
   11 com.adobe.illustrator 0x000000010088eb45 0x100000000 + 8973125
   12 com.adobe.illustrator 0x0000000100cd4ec1 0x100000000 + 13455041
   13 com.adobe.illustrator 0x0000000100ccf023 0x100000000 + 13430819
   14 com.adobe.illustrator 0x0000000100cd2614 0x100000000 + 13444628
   15 com.adobe.illustrator 0x00000001009fb860 0x100000000 + 10467424
   16 com.adobe.illustrator 0x00000001009f9f5f 0x100000000 + 10461023
   17 com.adobe.illustrator 0x000000010025698b 0x100000000 + 2451851
   18 com.adobe.illustrator 0x00000001001cd0c7 0x100000000 + 1888455
   19 com.adobe.illustrator.plugins.ActionPalette 0x0000000124d9e902 0x124d86000 + 100610
   20 com.adobe.illustrator.plugins.ActionPalette 0x0000000124da5bd2 0x124d86000 + 130002
   21 com.adobe.illustrator.plugins.ActionPalette 0x0000000124dc9cad 0x124d86000 + 277677
   22 com.adobe.illustrator.plugins.Action 0x00000001137f5b52 0x1137f2000 + 15186
   23 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21ca20 PluginMain + 266096
   24 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21601c PluginMain + 238956
   25 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b216b73 PluginMain + 241859
   26 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b293ab8 PluginMain + 753672
   27 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b2dd5a8 PluginMain + 1055480
   28 com.adobe.AdobeExtendScript 0x0000000108a78e4d ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 413
   29 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   30 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   31 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   32 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   33 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   34 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   35 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   36 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   37 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
   38 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   39 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   40 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
   41 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   42 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   43 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   44 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
   45 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
   46 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   47 com.adobe.AdobeExtendScript 0x0000000108a1121e jsOpSimpleFor::run(jsRunner&, ScScript::ESVariant&) const + 654
   48 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
   49 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
   50 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
   51 com.adobe.AdobeExtendScript 0x0000000108a24395 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 373
   .....

   When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

   Process: Adobe Illustrator [668]
   Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 22.0.1 (22.0.1)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [668]
   User ID: 501

   Date/Time: 2018-03-22 11:55:00.252 +0400
   OS Version: Mac OS X 10.12.5 (16F2073)
   Report Version: 12
   Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

   Time Awake Since Boot: 5800 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXC… more

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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4. Radial gradient generates broken CSS

   Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:

   .GradientBox
   {
   background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
   background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -ms-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   -ms-filter: "progid:DXImageTransform.Microsoft.Alpha(Stlye=2);"
   background : radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   border-style : Solid;
   border-color : #000000;
   border-color : rgba(0, 0, 0, 1);
   border-width : 1px;
   filter: progid:DXImageTransform.Microsoft.Alpha(Stlye=2);
   }

   There are 3 problems here:

   1. On line 8 of the CSS (the legacy IE -ms-filter rule), the semicolon is inside the double quotes instead of outside, making it invalid.
   2. In the legacy IE "-ms-filter" and "filter" rules, lines 8 and 14, Style is misspelled as "Stlye".
   3. How would an alpha filter be equivalent to a radial gradient in legacy IE versions in the first place?

   Thanks!

   Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:

   .GradientBox
   {
   background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
   background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
   background : -ms-radial-gradient(50% 50%, circle farthest-corner,… more

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   0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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5. adobe illustrator link images broken between mac and windows client

   adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please tell more about this: what files are linked, where are they located, what is the file structure of the project in general, full specs of both OSs involved.

6. When Exporting .ai to .png getting white lines in all designs.

   Have tried every method including saving as tiff,jpg and pdf. lines remain.This is not one design but several.Ruined 2 months of work.Have been doing these for long time and using CS6 for over two years and now suddenly this.Ideas? of a workaround?

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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7. SVG clipboard export adds an extra non-printable character in the end, breaking import.

   When artwork is copied to the clipboard as SVG code,
   a non-printable character is added in the end of the string.

   When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX

   Mac OSX version 10.13.3
   Illustrator version 22.1

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Illustrator Engineering responded

   Hi,

   This issue has been fixed in the latest Illustrator version 23.0.3 (WIN) & 23.0.4 (MAC).

   Please let us know if you found any discrepancy around this issue.

   With Best Regards,
   Illustrator Team

8. SVG Export

   AI 22.1. 64-bit Windows 10
   The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct. The other images also export correctly.

   AI 22.1. 64-bit Windows 10
   The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Saving crashes the program, even with the update 22.1 64bit.

   Fix the bug

   1 vote

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. Illustrator Saving Error with 2 art boards

    We were building a billboard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file. Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.

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    3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Snap to Grid functionality reversed

    Running AI 22.1 on OSX 10.12.6

    When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.

    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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12. Shortcut cmd + ; = Hide Guides

    cmd + ; = Hide Guides

    Instead of hiding guides, I get Preference window with Units. Is it because of the Danish keyboard? (I don't know how it works) How do I fix this?

    2 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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13. Graphic bug

    When I copy and paste a vector, or increase / decrease the screen, or do image trace it happens

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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14. font favorite

    Adobe Illustrator CC 22.1

    I updated my Illustrator App, and of course, I had to migrate all my templates over to the new CC2018 folder. Why do you make us do this EVERY update?

    Additionally, ALL of my Favorited fonts were lost. Ive spent so much time sifting through my fonts to favorite fonts in each class. Now, after the cc2018 update, all of my favorite font filters are gone. Why would you reset our font filters on this update? It seems you guys come out with more bugs than features in all of the Adobe CC software I use, Yet you insist on increasing your prices and force us into a subscription model. Every year I get closer to dropping Adobe and moving to full functioning software made by professionals in the field, rather than a Quantity over Quality Software subscription company.

    Adobe Illustrator CC 22.1

    I updated my Illustrator App, and of course, I had to migrate all my templates over to the new CC2018 folder. Why do you make us do this EVERY update?

    Additionally, ALL of my Favorited fonts were lost. Ive spent so much time sifting through my fonts to favorite fonts in each class. Now, after the cc2018 update, all of my favorite font filters are gone. Why would you reset our font filters on this update? It seems you guys come out with more bugs than features in all of the Adobe CC software I use,… more

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Pasting symbols now creates unique symbols instead of instances of the original symbol

    Copy-pasting a symbol —whether individually or by using the paste to all artboards command — now creates a new symbol instead of creating instances of the original symbol. Alt-dragging the symbol to a new artboard creates a new instance of the original symbol as expected.

    This seems to be a new bug, as I can't recall ever having this issue before. Thanks for checking into it!

    11 votes

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    10 comments  ·  Symbols  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Keyboard commands for zoom and hand tool don't work.

    Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.

    23 votes

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    41 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

17. My Huion 1610 pro tablet has small bugs in illustrator.

    This doesnt happen in other applications adobe or otherwise. The pen is very jittery in illustrator and its near impossible to get a straight line at times. Also, the mapped keyboard shortcuts dont work correctly. As far as I can tell this is an illustrator issue (I could be wrong) as they seem to port over nicely all other applications.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Workspaces not working at all

    Today (Mar 19th, 2018) I updated Illustrator and upon (re)launching, NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.

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    42 votes

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    44 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.

    Regards
    Ankit Goyal

19. Changing text spacing duplicates text and makes other object glitch

    There is some kind of problem with the text spacing feature. It has been causing issues such as duplication of previous text, deleting text from another part of the page, causing all text to be spaced incorrectly and more.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Illustrator documents open up as skewed black and gray triangles

    When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:

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    1 vote

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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