7756 results found

1. Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

   I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
   When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

   I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than put in a huge transparent photoshop image.

   It happens to all PNGs, even the ones I've made via exporting a vector image as a PNG.

   I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
   When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

   I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than… more

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   22 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

2. Paste in Place does not work properly

   So I'm having problems with the Paste in Place command, sometimes it works great when I Copy or Cut something and paste it on other artboards but most of the times it is not working properly, either what I copied o cut get outside the drawing area or it goes to a random place, and at first I thought I wasn't selecting the artboard but even with the artboard selected it falls anywhere. I'm running Illustrator CC 2019, on windows 10.

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   33 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Thank you for reporting this issue. Illustrator Team really appreciate this.

   Can you help the Illustrator team to isolate this issue further?
   If yes, then please let me know the following:
   1) Is this Issue still happening on your machine in the latest version 25.2.1 ?
   2) If yes, kindly provide some video, Test file(Via File→Package), OS version of your machine & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.

   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal

3. Free Form gradient Line points gets deleted on changing opacity to 0 via Point Mode

   Making a freeform gradient point to 0% opacity works until the object is moved. The point will be removed on moving the object. This does not affect opacity greated than 0%.

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   13 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Color palette overrides fill colors and color modes in Illustrator 2018

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB when opened after having been closed.

   Through testing this unusual pattern of error across all of their files, it appears that Adobe Illustrator will choose to show colors in the color palette that was last opened within the application, and if the palette isn't the same as the fill colors, it creates a color translation of what the color should be into what it want to show you. Stated another way, the students had trouble getting the color palette to hold the color information they entered (percentages/values of either CMYK or RGB, in particular). Regardless of what they had entered, a computer with one or the other of these color palettes open would override their settings. Unacceptable. In one case, I also witnessed a student manually enter RGB values, only to deselect the item, select the object again, and then find different RGB values in place than those I watched him enter. In 19 years of teaching, I've never seen this problem be so widespread across student files.

   For what it's worth, the Pantone palette behaved. The problem specifically is between RGB and CYMK colors/color palettes. PLEASE FIX THIS. This will cause major problems in real projects that rely upon color mode accuracy. Please contact me with information about the problem and/or solution. We would appreciate a follow-up.

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB… more

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   Under Review  ·  7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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5. Type properties panel bug

   Every time when changing a text's properties and deselecting it the text is reverted to size 12. Also when a different colour is applied to part of the text and deselecting it, the colour is applied to the whole text. The situation is the same with different font styles - setting part of the text in bold will result that everything is changed to bold when deselected. It happens every time.

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   22 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. 細線に対する線幅プロファイルが正常に適用されない

   macOS10.15.7/ver.26.3.1

   再現手順
   1. 10mm程度の線分を描画する。
   2. 線幅を0.41mmに設定し、線幅プロファイルをアーチ状（デフォルトプリセットの６番目）のものを適用する。
   3. 歪んだ状態で適用される。パスのアウトラインを行うと歪んだ状態でアウトライン化される。

   期待する結果
   ver.25の様に適用した線幅プロファイルが正常に適用される。

   実際の結果
   細線では線幅プロファイルが正常に適用されない。
   また、過去のバージョンで作成されたデータではデータを開いただけでは正常な表示となりますが、編集作業の影響で形状が歪みます。これは付近のオブジェクト操作の影響によって生じる場合もあり危険です。線幅と長さの比率に相関関係がありそうですが現象の特定には至っておりません。

   以下のコミュニティページもご参照ください。

   https://community.adobe.com/t5/illustratorフォーラム-discussions/線幅ツールで調整した十分な長さの線に対して-線幅を細くすると正しく表示されない/td-p/12956489

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   3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   
   

   Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.

   
   

   Please share the following details :

   • Machine\OS details
   • Files with which the issue is reproducible
   • A small recording of  the issue

   
   

   Warm regards,

   Illustrator Team

7. svg code export issues

   I export svgs from Illustrator in order to animate them. I use File - Export as - SVG. Now with version 26.1 when I export an svg, none of the layer(id names) are correct. The exported svg is naming them <svg id="a", id="b" and so on.
   A temporary fix is uninstalling and reinstalling, but the issue reappears before the day is over. The previous version 26.0.3 works with no issues.

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   13 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. reading XMP data in scripts broken by 25.4 update.

   Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

   It appears to be getting the error on this line:

   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

   Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

   Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

   // load XMP Library

   function loadXMPLibrary() {

   if (!ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
   
      } catch (e) {  
   
        alert('Unable to load the AdobeXMPScript library!');  
   
        return false;  
   
      }  
   

   }

   return true;

   }

   // unload XMP Library

   function unloadXMPLibrary() {

   if (ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript.unload();  
   
          ExternalObject.AdobeXMPScript = undefined;  
   
      } catch (e) {  
   
        alert('Unable to unload the AdobeXMPScript library!');  
   
      }  
   

   }

   }

   // list used fonts

   function list_fonts () {

   var doc = app.activeDocument;
   
   var fontsInfo = [];  
   
   loadXMPLibrary ();  
   
   fontsInfo.push (getFontsInfo (doc.fullName));  
   
   unloadXMPLibrary ();  
   
   var info = fontsInfo.join ('\n\n');
   
   return info;
   

   }

   // search used fonts

   function getFontsInfo(file) {

   var arr = [],

      xmpFile, 
   
      oXmp, 
   
      fontNumber, 
   
      i, 
   
      path, 
   
      fontfamily, 
   
      fontface, 
   
      ns = 'http://ns.adobe.com/xap/1.0/t/pg/';  
   

   xmpFile = new XMPFile(file.fsName, XMPConst.UNKNOWN, XMPConst.OPENFORREAD);

   oXmp = xmpFile.getXMP();

   fontNumber = oXmp.countArrayItems(ns, 'xmpTPg:Fonts');

   xmpFile.closeFile(XMPConst.CLOSEUPDATESAFELY);

   if (fontNumber) {

      for (i = 1; i <= fontNumber; i++) {  
   
          path = XMPUtils.composeArrayItemPath(ns, 'xmpTPg:Fonts', i);  
   
          fontfamily = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFamily');  
   
          fontface = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFace');
   
          arr.push([fontfamily+' '+fontface]);
      }  
   

   }

   return arr.join(', ');

   }

   alert ("Fonts used in this document: \n" + list_fonts ());

   Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

   It appears to be getting the error on this line:

   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

   Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

   Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

   // load XMP Library

   function loadXMPLibrary() {

   if (!ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
   
      } catch

   … more
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   6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We have the fix available in the latest prerelease build 26.0

   Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section

   Warm Regards,
   Aishwarya G Gadodia

9. Blue learn box won't go away

   I cannot see part of my workspace because the blue learn box covers up the panels and I cannot get it to go away. How am I supposed to use your program when your supposedly helpful box covers up what I need to see in order to create projects? This is unbelievably frustrating, and I am probably going to have to use some other program to create my logo since I cannot use the work space because of this idiotic blue learn bubble that won't go away and can't be moved, apparently.

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   19 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. System compatibility report

    Windows 10
    Adobe Illustrator 25.2

    While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.

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    35 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Duplicate Graphic Styles

    Multipage document. Many objects with a specific style, rectangle, 20% gray fill, no line. All assigned graphic style, eg, Box Style. I want to move these objects to a new artboard, so it's select, Copy, Paste In Place, Move specific distance (because I've laid out my art boards precisely). Problem is that I then get Box Style 1, or Box Style 2, and so on.

    If I option drag this does not happen. This makes NO SENSE.

    Styles are styles. Why would Illustrator be duplicating styles. Makes NO SENSE. Option drag is NOT an efficient way for my workflow. Maybe if I was a one-off illustrator, but I'm not, I'm a designer with multiple page document options, a variation on maps.

    Need Illustrator to stop duplicating styles.

    Multipage document. Many objects with a specific style, rectangle, 20% gray fill, no line. All assigned graphic style, eg, Box Style. I want to move these objects to a new artboard, so it's select, Copy, Paste In Place, Move specific distance (because I've laid out my art boards precisely). Problem is that I then get Box Style 1, or Box Style 2, and so on.

    If I option drag this does not happen. This makes NO SENSE.

    Styles are styles. Why would Illustrator be duplicating styles. Makes NO SENSE. Option drag is NOT an efficient way for my workflow. Maybe… more

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    12 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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12. Corner Anchor Points become Smooth in 24.1

    Draw a straight line.
    Add Anchor points twice
    Use the Delete Anchor Point Tool to removwe the middle one.
    The adjoining Anchor point become smooth instead of staying Corner (as in previous versions).
    See also: https://community.adobe.com/t5/illustrator/anchor-point-glitch-during-removing-unnecessary-anchor-points-adobe-illustrator-24-1/m-p/10936870?page=1

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Version 24.0.1 becomes unresponsive

    I'm using Illustrator 24.0.1 with Windows 10 Pro

    Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.

    Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.

    Since updating it has happened daily even when working on relatively simple artworks.

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    22 votes

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    24 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. Alt + Scroll wheel doesn't zoom

    Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.

    22 votes

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    25 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedback.

15. Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it.

    When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open

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    16 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. Keyboard commands for zoom and hand tool don't work.

    Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.

    22 votes

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    41 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

17. Adding extra points and distorting paths after using Eraser and Scissor Tools

    When I use the eraser and scissor tools Illustrator decides to add points to my existing shape. In the image I have attached all lines should be straight or have a slight curve on the corners. I did not add those points and didn't even know they were there until I zoomed out. I just updated Illustrator to its current version. If someone else is having a similar issue or know how to fix it please let me know.

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    22 votes

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    10 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

18. Can't select or hide layers, AI instantly changes it back

    All was fine, until I discovered I can't change layers' visibility or lock them.
    Restart won't help. Please see animation attached and document shown.

    I remember I had this bug before but it somehow went away.

    22 votes

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    14 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail

    Thanks
    Anish

19. Round caps for a stroke turn into butt caps when expanded or outlined

    New bugs for Illustrator CC 22.0.1.

    1. make Path Line(pen tool), set Stroke Weight, set Round Cap
    2. use "Outline Stroke" in "Path" menu in "Object" menu" (or "Expand" in "Object" menu")
    3. confirm result

    The state of the start point or the end point changes from before processing.
    Attach screenshot of Japanese version.

    It does not happen in CC 2017.

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    22 votes

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    7 comments  ·  Strokes  ·  Delete…  ·  Admin →
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20. Alt-Drag to Duplicate (and Shift to align) Only Works Intermittently

    Duplicating objects in Illustrator CC 2017 only works on occasion, it is not consistent as it was in previous versions. Holding Shift to align while dragging and duplicating also doesn't work. These were both key features of Illustrator and if there is a way to fix this problem I would be very interested to know how!

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    26 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.

    We are able to reproduce this issue and it is currently under review.

    Regards
    Ankit Goyal