Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8197 results found
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Pasting previously copied objects to random places
Illustrator pastes copied objects to random places outside of the view area.
I have to zoom out and look for the pasted object somewhere outside the artboard. Since updated to the latest version of the software. Also updated the OS to High Siearra to give you a full picture.7 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cannot place images. Just updated to latest version
Totally fails to place any image.
I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.
Macbook Pro mid-2015
7 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.
I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.
It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.
Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.
Again, this is not a new bug. It's something that I've been dealing with in Illustrator for multiple versions.
I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.
It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.
Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.
Again, this is not a new bug. It's something that I've been dealing…
7 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
lease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Not enough memory to place the file + can't export files Illustrator
Hi,
Hope all is good.
When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.
At the same time, when I try to export a finished project (of any size), these methods don't work:
'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
'Save for web (legacy)' = can't even open the option panel, error message comes up straight away 'Could not complete this operation. An unknown error has occured'
'Export for screens' can export to all file types except PNG again.Is this all somehow connected?
Scratch Disks are saved to an external HDD
No other programs are opened when working in IllustratorMacBook Pro (Retina, 13-inch, Early 2015)
Processor 2.7 GHz Intel Core i5
Memory 8 GB 1867 MHz DDR3
macOS Sierra 10.12.6Illustrator CC 22.1
Thank you
Hi,
Hope all is good.
When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.
At the same time, when I try to export a finished project (of any size), these methods don't work:
'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
'Save for web (legacy)' = can't even open the option panel, error message comes up straight…7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.
Thanks & Regards,
Raghuveer Singh -
Cannot select objects with selection tool
If I have a layer set to preview mode and it is above another layer that is not in preview mode, I cannot select objects in the preview mode layer when the objects are above an object in the lower layer. I have tried zooming in as close as I can and the selection tool will still not select an item in the preview mode layer. I can get around this by hiding the non-preview mode layer or selecting the object in the layers panel.
7 votes -
Chart inaccuracies
The chart tool often creates inaccurately sized shapes. This is especially noticeable in pie charts.
7 votes -
Incorrect stroke-width on Import of SVG
I've converted a series of EPS graphics to SVG using Inkscape. Most of these graphics have a "transform" attribute that is used to reduce the dimensions/stroke-width of each path. On open, Illustrator handles the dimensions correctly, but does not appear to apply the stroke-width correctly. I've written a PHP script that removes the transform by manually overriding each coordinate/stroke and the SVG's seem to now work correctly. Here's the link to the library if anyone wants to try it:
https://github.com/bpopp/svgtransform/
There's also a more in-depth description of this bug.
7 votes -
Font Size resets to 12pt when new font family is chosen
Changing font face also changes font size.
Steps to reproduce:
1. Select text with text selector tool
2. Select a new font face from the font face drop down menuExpected results: font face changes while all other font properties remain the same.
Actual result: font face and font size properties change.
Using Illustrator v22.17 votes -
.psd clipping path makes imported image scale incorrect
Create a file in Photoshop at 300dpi with a clipping path, import the file into Illustrator CC and place it. Make a note of the scale it imports at then import that same file without a clipping path and you'll get a different scale.
It seems Illustrator is treating the clipping file the same as an embedded file and using 72dpi as it's default resolution.
Why a clipping path should do this to a file is very strange.
7 votes -
Emoji rendering issues
- Some emojis like 🎉or 😟show up as two undefined glyphs when pasted from the clipboard.
- However, the 😟 will show up when inserted from the Glyphs palette.
To replicate, simply copy/paste these emojis on a text using the Apple Color Emoji font.
7 votesPlease share a screen recording
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New document causes crash
When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.
7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this issue at our side. If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Type On Path bug with OpenType-SVG fonts
- Apply a text to a curved path.
- Apply a color font like Trajan to the curved text. This results in incorrect glyph rotation.
- The rotation issue is no visible with CFF glyphs.
7 votesThe issue is no longer happening in the latest releases. Please comment back if it does not for you.
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7 votes
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A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines.
A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines. Changing the tool for another and back to blob brush doesn't help.
I've reinstalled the whole application but still the same issue.
Windows 10.7 votes -
Black boxes appear on top of anything I draw with the pen tool
If I try to draw something with the pen tool a black box will cover it, while I can still draw what I want, I can't see what i'm doing which makes it very difficult.
I've updated illustrator, my laptop, and tried new documents but nothing will change it.7 votes -
Snap to Point does not work with Text Objects anchors
Snap to Point used to work on the anchor points of a Text Object. It's broken now.
7 votesIf you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.
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New File and Help Tabs Not Working
This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.
I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File -> New' command. It does not work unless I use the work around that I explained previously.
I'm also having similar problems with the help tab. Not a single command in the help tab works. If I click anything in the help tab, again, it opens a black screen that does nothing.
This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.
I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File…
7 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
SVG text export failure
Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
To reproduce:
• Create a blank document
• Create a new text object with the Type tool
• Give the text object a name in the Layers control panel
• Export to SVG, setting Object IDs to "Layer Names"The resulting SVG code will contain a <text> entity, but without its "id" attribute!
7 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Editing a small CC Library object breaks the thumbnail
Editing small CC Library items leads to imminent damage to it's thumbnail.
1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
2 Add it to cc library (noth that thumbnail is generated properly)
3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
4 Save/close the CC lib objectExpected: the thumbnail is updated and represents the content of the CC item
Observed: the thumbnail is ridiculously small/not readableCheck the screenshots and video attached.
7 votesHi Valerii,
Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.
Thanks
Anish -
Crashes when closing Illustrator
After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.
I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.
In some cases, when I next open Illustrator it will bring up the files I was working on as [Recovered] files, meaning that I can not always be sure, after saving a file that all my work will be there when I next open Illustrator.
After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.
I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.
In some cases, when I next open Illustrator it will…
7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this on AI version 22.1.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team
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