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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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5920 results found

  1. Frequent crash, no crash report , sometimes does not generate recovered file

    OS: Windows
    Version: 10.0
    System Architecture: x64
    Built-In Memory: 16207 MB
    Lenovo Yoga 720 151kb
    intel core i7
    Driver[1] Name: NVIDIA GeForce GTX 1050
    Driver[1] Driver Version: 23.21.13.9125
    Driver[1] Driver Date: 20180316000000.000000-000
    Driver[1] Adapter RAM: 2048
    Driver[1] PNP DeviceID: PCI

    Illustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)

    Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via…

    6 votes

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    0 comments  ·  Performance  ·  Admin →
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  2. Illustrator v24 constantly crashes when I try to open a document

    The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
    I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
    2.5 GHz
    16.0 GB (15.7 GB usable)
    64-bit operating system

    I am also having similar issues on my Surface Pro 64-bit

    I am unable to work on current projects at work, I need help!

    Ashlee

    4 votes

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    0 comments  ·  Launch  ·  Admin →
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  3. Graph tool doesn't work at all

    I can't get the chart tool to work at all in this latest version. It's not grayed out in the toolbar, and yet clicking on ANY chart format does nothing.

    In the Object > Graph menu, the only available option is Type, and even that just creates a loaded cursor that does nothing. What's going on?

    Using Mac OS 10.14.5 and Illustrator 23.0.4

    4 votes

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    7 comments  ·  Tools  ·  Admin →
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  4. Paragraph panel is missing text direction buttons (Right to Left)

    Paragraph Direction options are missing even after adjusting the language in Preferences

    29 votes

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    Started (Available in Beta)  ·  28 comments  ·  Type, Fonts, Text  ·  Admin →
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  5. Colors disappear when moving a Live Paint object

    I have been illustrating vector images on iPad Pro Adobe Fresco. When exported to PDF (why can't I export as illustrator file and keep the layers? 1st missing thing (not really bug but just irritating)) and opened in Illustrator, I fill the line drawings with Live Paint bucket. When just moving this fully painted image from its place, some colors disappear in this image? Becomes transparent again: 2nd bug

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  6. Unable to export asset

    I am unable to collect and export an asset as I used to in the previous version of Illustrator. Please see the attached screen shot. I select the group in the layers panel, then I click on Object > Collect For Export > As Single Asset, then I choose 600dpi or 300dpi and I get the pop up error in the attached screenshot. Previously, I was able to do this successfully without issue.

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Free Transform tool scales in steps instead of smoothly

    When using the Free Transform tool to resize a text box, the transform isn't smooth, it jumps by huge amounts when dragging, and produces completely unpredictable results. After that, the outline of the text box disappears, but is still selected.

    Adobe Illustrator 2020
    MacOS 10.15.1

    3 votes

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    Need More Info  ·  1 comment  ·  Tools  ·  Admin →
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  8. Files change type position/spacing when opening file saved in older versions of illustrator

    Files opened in 23.1.1 saved in recent previous versions of illustrator change spacing, position and kerning.

    I am working in 23.1.1 and the files in question were saved in a recent previous version. What happens is only certain fonts (all open type format in document) jump position by as much as 1 point. this has been confirmed on multiple machines running new version (23.1.1)

    It appears that kerning/spacing/tracking gets altered. The attached file shows the comparison between new version and old version. green highlights show amount of distance of shifting.

    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  9. Save As Crash

    Illustrator is crashing constantly when trying to "Save As" after updating to v23.1. Optimizing for slow networks feature is disabled. Crash occurs after choosing the location to save the file. Illustrator hangs for about 2-3 seconds before the crash window pops up. Save as works immediately after launching the program but occurs again later on.

    Windows 10 Home

    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Bug with stroke

    Hello! I got a bug. When you copy a shape to a new artboard, a stroke appears that cannot be deleted. It is superimposed over the usual stroke. And when you remove the fill and stroke, it remains. The same when reinstalling the program, this problem remains in this file.
    P.S. I worked in the latest version of illustrator

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  11. Comment "S" - Command "W"

    If you want to quickly save and close a document using the shortcut keys (command-s) and (command-w), illustrator will save the file but will not close it! And if you then use the shortcut key for closing (command-w) then illustrator closes other open files! WTF?

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  12. 24 ver layer missing when opening in 23.1.1 version

    Illustrator ver 24. error!!!
    Saved a file in the new version with 2 layers, one layer went missing when I opened it in 23.1.1 version (the previous version). The same applies to PDF files.
    Please advise as this is so important for our printing process.
    Both systems (iMac 2019)
    Thanks!

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  13. Feather does not gradient to transparent

    When 'feather' is applied to (in my instance) a black box overlaying a colored background, the black appears as a conspicuous grey.

    2 votes

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  14. Menu Bars dont hold. keep disappearing

    Hi,
    This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(

    Also, the keyboard shortcuts don't work. please help!

    7 votes

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    7 comments  ·  User Interface  ·  Admin →
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  15. Pivot point in Free Transform doesn't snap

    Draggable pivot pint in Free Transform tool doesn't snap at all: not with Smart guides, not with Snap to grid.

    8 votes

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    2 comments  ·  Snapping  ·  Admin →
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  16. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or…

    11 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  17. Embedding multiple .psd files

    Embedding multiple .psd files no longer works in 2020. Previous versions would allow you to multi-select linked .psd's and embed them all at once. 2020 allows multi-selection, but only converts the first linked image.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  18. Adding an asset to the Asset Export panel adds another object with it

    In the attached document when selecting one object and adding it to the Asset Export panel (with or without 'Option' key pressed), it'll always add the Light Red Curved brush the artboard #1, as if this line magnetized to all vectors on that artboard.

    8 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →
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  19. When I resize an object, it gets rotated instead

    I think the new update did this. If I work very carefully I can eventually get it to resize.

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  20. Illistrator 2020 saving issues

    Every time I try to save a file
    The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.

    I have an iMac wit catalina version 10.15.1
    (Retina 5K, 27-inch, 2017)
    3.8 GHz Quad-Core Intel Core i5
    32 ram
    Radeon Pro 580 8 GB

    4 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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Illustrator (Desktop) Bugs

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