5920 results found

1. Rendered objects not matching the outline

   I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
   There are three types:

   1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.

   2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.

   3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and point 2. stays always.

   From what I tested, saving to .ai or .svg carries over point 1. and recalculates 2. and 3. Apparently that's just an issue Illustrator has in general?
   Saving to .pdf or .png seems to fix everything, making these bugs only annoying when an Illustrator file is required.

   I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
   There are three types:

   1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.

   2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.

   3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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2. Mac OS Mojave and new Illustrator 2020 - keeps indicating links are missing when they are not
   3 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Can't find the basic pantone colors

   I can't find certain Pantone colors in the swatch library anymore. For example Pantone 871 C (standard gold color) i can find in the 2019 by just typing it in the search bar, but in the 2020 version it doesn't recognise it... even if i import another swatch library it doesn't show it at all, but i'm certain it's in there.

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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4. Fills rendered not accurate compared to edges when using GPU mode

   I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke settings.

   In CPU rendering, it renders correctly, and no bulge is visible. It seems to happen somewhat inconsistently, it doesn't always effect path junctions like that, only sometimes.

   Also, the stroke width visibly changes slightly when switching between CPU and GPU mode. In my case, GPU mode seems to draw them slightly wider (higher stroke pt value) than it should be.

   I wonder if this might be due to error introduced by using single precision floats on the GPU (which I assume is the case, considering how much lower double precision float performance is on most GPUs)? Who knows.

   Regardless, the obvious workaround is to simply use CPU rendering, and it is relatively minor. But it is important to have an accurate representation of what you're doing.

   OS: macOS High Sierra 10.13.6 Build 17G5019
   2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
   64 GB RAM
   NVIDIA GeForce GTX 1080 8191 MB
   GPU Driver Version: 387.10.10.10.40.122
   CUDA Driver Version: 418.105

   I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

   See attached pictures, the problem area is circled. It is subtle, but visible. There is a slight bulge extending outwards towards the right, presumably from the horizontal path at that junction. This is incorrect, the paths are joined and have identical stroke… more

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   13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   If you have documents that have this behavior, please share the them so that the team can review the bug and make it fixed. Screenshots help, but this can’t be reproduced without the test files. Thank you!

5. Shift hold (Constrain angle) within gradient use not working

   When I shift hold a gradient now it doesn't snap (constrain angle) in Illustrator. I've checked my general settings and constrain angle is set to 0°... have I missed something? Version 23.0

   41 votes

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   62 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Escape Key and Arrows Not Working With Illustrator 2019

   Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.

   30 votes

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   71 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anjali responded

   Hi everyone,

   The issue seems to be fixed for all users. So please let us know if anyone else is still facing it, otherwise we can close the issue.

   Regards
   Anjali
   Adobe Illustrator

7. Bug Report: Saving Design Files as PDFs from Illustrator

   When I try to save an Illustrator file as a PDF that I've saved before, Illustrator asks me if I'd like to replace my old file with the new one I'm saving (which is normal). I click okay, and everything looks normal about the save, but Illustrator doesn't actually save over the old file with my new changes, unless I change the name of the file. This seems like a bug. If I ask it to replace my old file upon saving, I really would like it if it did.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Letter Spacing

   Open Type Letter Spacing doesn’t work properly. If I enable "all caps" the (usually ******) spacing is not applied.

   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Under Review  ·  Anish Kumar responded

   Thanks for reporting this issue. We are able to reproduce this at our end and the issue is currently under review.

9. Adding Points and deleting point on path does not work after Command Z

   When I make a mistake adding a point or deleting point to a path I usually use COMMAND Z to undo. After the Undo I am not able to add a new point to the path. I get an Alert and it blocks me from adding a new point.

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. illustrator version 24 vector file is too large

    1. Windows 7 Pro - Adobe Illustrator 24.0.2 (2019)

    2. Opening a 2.7 MB Adobe Illustrator 23 (2018) all vector file and saving it.

    3. Expect file size to remain similar or the same

    4. File size of the new version 24.0.2 results in 260 MB

    The file is using Gaussian blur. I suspect it is this. The file attached is the 2.7 MB version 23 file.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This happens most probably because of the enabled PDF-compatibility option on save, which makes Ai write a PDF copy into the file along with the native Ai format. It helps to other apps to place and use the artwork inside, but it also makes the live raster effects to get rasterized, and it leads to size bloating.

    Untick the 'Create PDF Compatible File' option and the file size will stay at 1-3 MB.

11. Disappearing Content when Selecting Text

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. BUG - Offset path preview remains in artwork even after cancel or tick off preview

    Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i can keep on doing this and the offset path keeps on growing...

    But it gets even stranger when I click cancel. it does not cancel, it keeps all the previews in the artwork... I need to undo it for every 'preview' I got.

    This makes working with this tool nearly unworkable.

    I included a picture where I only checked and unchecked the preview checkmark a few times...

    Please let me know how to fix this.

    Thanks,

    best regards,

    Roger

    Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i… more

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    7 votes

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. BUG? CC Color Library: Not Applied or Freezing

    When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.

    6 votes

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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14. An unknown error has occured

    Windows 10, Enterprise

    I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
    I tried locking and unlocking layers, no use.
    And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
    This is like the file has reached a limit, if we add one more object or image or anything, it wont let me save and error pops up.
    Please help sort this out. I guess am not the only one facing this issue.

    Windows 10, Enterprise

    I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
    I tried locking and unlocking layers, no use.
    And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
    This is like the file has reached a limit, if we add one more object or image or… more

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    5 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Symbol mangling when exporting into SVG

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into SVG, the resulting image shows both rectangles filled with gray gradient.

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check 'system_info.txt' inside the .zip for system info.

    Zip archive with the related files:
    https://www.dropbox.com/s/ko6k3mb1tuxhcus/AI_symbol_svg_bug.zip?dl=1

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into SVG, the resulting image shows both rectangles filled with gray gradient.

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check 'system_info.txt' inside the .zip for… more

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    4 votes

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Place Tiff with layer comps doesn't retain selected comps on save and reopen

    Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

    Steps:
    1. Make PSD with layer comps and save as layered Tiff.
    2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
    3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
    4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
    4. Repeat steps 2, 3 and 4 selecting a different layer comp
    5. Save and close file
    6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last document state" meaning all placed objects have to be relinked and layer comps reselected every single time the file is opened

    The expected result is for the selected layer comps to stay as requested.

    Mac (fully up to date)
    Illustrator 23.0.4

    Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

    Steps:
    1. Make PSD with layer comps and save as layered Tiff.
    2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
    3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
    4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
    4. Repeat steps 2, 3 and 4 selecting a different layer comp
    5. Save and close file
    6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last… more

    6 votes

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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17. Save as PDF issue

    No PDF is showing after save pdf, save after preview on latest update.

    5 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Help link

    The link to help and tutorials does not work. I get a message saying that I need to be connected to the internet.

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    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Opacity and location overlaps with gradient bar (Gradient Panel) when expanded state of Gradient panel is docked in workspace

    Gradient handles for linear and radial gradient are not responding to user input. Above the gradient input, disabled controls for setting position and opacity of stop are displayed (See screenshot).

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    48 votes

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    45 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Overprint doesn't work on text with 3D effect

    I have to use 3D effect (rotation) for some characters, but the overprint doesn't work when the effect is applied… I have to keep the text option more as possible without vecorizing…

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    2 votes

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    0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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