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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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5917 results found

  1. Illustrator Library Place Copy a Vector Broken

    Illustrator 23.0.0.1 (64 bit) - Windows.

    I have created some custom icons. Saved them as SVG.
    Opened up these SVGs and then added to a Library.
    On click place copy on a new art board. The vector is totally corrupt. (see attachment.)
    The icons are correctly designed and all lines expanded.
    If I place link they appear fine. (obviously I then cannot edit)
    If I click edit they appear fine. (Using edit to open then cut and paste at the moment)

    4 votes

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    3 comments  ·  Cloud, Libraries  ·  Admin →
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  2. Snap to grid doesn't work at artboard edges

    Snap to grid is ignored at artboard edges.
    See animation attached.
    It makes me cry.

    89 votes

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    Resolved (Comments Open)  ·  23 comments  ·  Snapping  ·  Admin →
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  3. can not operate the slider of the gradation panel

    I use google translation

    1. Max OS Mojave 10.14.4, Illustrator CC 2019 23.0.2
    2. Select a gradient from the tool panel
    3. I want to operate the gradation slider
    4. I have a problem with the graphic panel and I can not click the slider. The bug disappears when dragging out of the panel group by dragging the gradient panel, but returning it to the panel group and selecting the gradient again from the tool panel causes the problem again.

    The same phenomenon as the attached image occurs. The opacity and position boxes overlap the gradient box, and the gradient slider can not be…

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  4. Window resizes in increments

    After a doc is open and the window has been open to the largest size. clicking the bottom right corner to resize the doc window feels like it is snapping to the bottom or to increments of a set size. HOW do we turn this off to resize the document window to any free flowing size ?

    7 votes

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    5 comments  ·  User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry for the inconvenience caused,Please let me if the issue still persists. You can try changing the UI scaling in preference panel to small as suggested by frank.

  5. GPU continues to randomly turn only white to black (not inverting!)

    an ongoing issue with CC is the random and unprovoked flipping of Black to white on screen. Only the color white does this. This is not a case of color being inverted. It is only white in a file that suddenly turns black and then needs to be closed and reopened to fix.

    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Smart Guides not working

    I have Smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.

    Ai CC 22.0.1

    44 votes

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    48 comments  ·  Snapping  ·  Admin →
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  7. dots (.) on units

    when typing units, in any case (like sizing a square, or the width of a line), we were able to use the dot (.) for decimals, now it only reads the commas (,). So if i create a square (or any other object) and type on size something as: 3.5mm, it reads it as 35mm, if i want a 3.5mm square, i need to type 3,5mm (with a comma).

    it is more practical to accept the dot, since it is right there at the numpad on the keyboard.

    can we go back to that?

    0 votes

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    1 comment  ·  User Interface  ·  Admin →
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  8. Expanding a blend breaks the middle steps

    When blending from one object to another, everything works great unless I want to expand the shapes, and then things get a little bizarre. i use this tool quite a bit and when expanding my blends, since CC 2019, I've never had a problem until now.

    Not sure how to fix this other than rebuild the shapes... but this time it's a simple shape. Other times, it was not. Very inconvenient. Bewildered.

    2 votes

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    0 comments  ·  Blends  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    What happens is that Ai expands the objects first and then blends the expanded shapes.

    So to make it work properly you should expand the blend only first (with a dedicated Object > Blend > Expand command), rather than the general Object > Expand, and then use the general Expand and Expand Appearance.

  9. Illustrator CC2019 - blank control panel

    I have Illustrator 23.0.3 (CC2019).
    Each time I now open it, my UI is reset with no tools on screen. Only the workspace appears.
    I have to make them appear each time I reopen Illustrator.
    Have a solution ?
    Thanks,

    JP

    2 votes

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    0 comments  ·  User Interface  ·  Admin →
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  10. extension do not work

    Illustrator 23.0.2 does not show extensions content even Adobe sample extensions like UI.

    I do not have any problem with other CC apps like Photoshop. Photoshop loads a shows the same UI extension.

    3 votes

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  11. preferenes file corrupt

    almost every 2nd-3rd time I launch Illustrator I get this error message about a corrupt preferences file and my workspace is reset to the default. very annoying

    3 votes

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    3 comments  ·  User Interface  ·  Admin →
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  12. Copy from Illustrator to Word

    can't copy Text from Illustrator to word (presumably since cc 2017). The paste is always empty.
    CC 23.0.1/Win 10

    7 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  13. Scatter Brush - cannot make adjustments

    Mac OS 10.14.1 Illustrator 23.0.1 Scatter Brush dialog will not Preview adjustments, will not accept "OK." Must Cancel and lose adjustments to leave dialog.

    4 votes

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    2 comments  ·  Tools  ·  Admin →
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  14. eps import slow (e.g. for eps created in Matlab)

    The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?

    I am using AI CC 22.1.

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  15. Freezing issue

    Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.

    3 votes

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    1 comment  ·  Performance  ·  Admin →
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  16. Color picker works weird with gradient sliders

    Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

    23 votes

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    0 comments  ·  Gradients  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  17. Problems with Illustrator crashing when printing ink separations as a PDF

    I'm having problems with Illustrator crashing when printing ink separations as a PDF. I didn't have the issue before, but now I am. Thankfully I'm able to print my separations to the RIP just fine, so work can progress. However when I try to print separations as a PDF to look them over before sending to the rip, the program freezes and eventually crashes. Does anyone know why this happens and how it can be resolved?

    2 votes

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    1 comment  ·  Print  ·  Admin →
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  18. Illustrator stops, not responding

    Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas…

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  19. Unable to export Artboards as SVG

    The AI does export to SVG. I have used this constantly in the previous version, but the new version will not save the image in SVG format using the Export for Screens option.

    91 votes

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    130 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  20. Isolate Selected Groups Does Not Work in CC 2019

    Spent 4 days following a tutorial thinking I was losing my mind.
    Then, it dawned on me I downloaded CC 2019 four days ago.
    Downloaded CC2017 and the operation works as advertised.
    Used especially for cartooning…
    Goes like this:
    1. Select all inked artwork>Object>Expand Appearances>Merge.
    Create and color a rectangle covering artwork.
    Select All>Merge
    Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
    This will put editable color with all closed line work.

    The enclosed pic is where things go wrong in 2019
    Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode…

    4 votes

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    8 comments  ·  Tools  ·  Admin →
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