758 results found

1. Symbol items not converted to outlines

   Currently, symbols containing text and placed on an artboard, are not converted to outlines when executing this step.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

   Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

   OS: macOS Catalina 10.15.4 Beta (19E234g)

   Repro steps:
   [1] Open Adobe Illustrator 24.0.3
   [2] Create a new project
   [3] Place a new text on the artboard
   [3.5] Install Jack's Candlestick Regular font (see attached)
   [4] Change the Font of the text to Jack's Candlestick Regular
   [5] File / Save a copy...
   [6] Format Adobe PDF (pdf)
   [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
   [8] Save PDF
   [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

   Expected: the document opens with no issues
   Actual: an error message is shown (see screenshot attached)

   Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.

   OS: macOS Catalina 10.15.4 Beta (19E234g)

   Repro steps:
   [1] Open Adobe Illustrator 24.0.3
   [2] Create a new project
   [3] Place a new text on the artboard
   [3.5] Install Jack's Candlestick Regular font (see attached)
   [4] Change the Font of the text to Jack's Candlestick Regular
   [5] File / Save a copy...
   [6] Format Adobe PDF (pdf)
   [7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
   [8] Save PDF
   [9] Open PDF in Acrobat Reader Build: 20.6.20034.366983

   Expected: the document opens with no issues
   Actual: an error… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Illustrator-specific MS Surface Wheel options have disappeared

   Arrange, artboard and other illustrator Surface Wheel tool shortcuts have disappeared, and have been replaced with the OS standard ones.

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. After using

   After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.

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5. illustrator crash when monitor goes to sleep and other

   Illustrator crashes when monitor goes to sleep. The program used to run in the 19.0 and the first 20 version in addition to all the versions before that when the computer monitor went to sleep. When the monitor was awoken your work would still be there. With the new updates, this is no longer happens and a crash report is not given. Also when creating a board size in the latest version of illustrator you cannot highlight all of the current dimensions and delete them to put in your custom dimensions like you have been able to in the past. You have to click at the end of the number and repetitively press the backspace to remove the default numbers. I would appreciate if these issues would be fixed.

   Illustrator crashes when monitor goes to sleep. The program used to run in the 19.0 and the first 20 version in addition to all the versions before that when the computer monitor went to sleep. When the monitor was awoken your work would still be there. With the new updates, this is no longer happens and a crash report is not given. Also when creating a board size in the latest version of illustrator you cannot highlight all of the current dimensions and delete them to put in your custom dimensions like you have been able to in the past.… more

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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6. Alignement of neighboring objects

   Hi, when I used to move my objects on artboard, there used to be lanes and alignments automatically showing me when two objects on the artboard are in alignment with a green line. However, I can't see that feature anymore, it just happened since yesterday. very frustrating. Is this a bug, or is this due to some settings issue?

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   In case someone can’t see these, check these:

   1. Disable Snap to Grid

   2. Enable Smart Guides

   3. Make sure you have Spacing Guides option turned on in Preferences > Smart Guides

7. SVG Export - Compound Paths Cause Performance Issues & Unexpected Results

   Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.

   There are 2 artboards and asset exports defined in the file.

   They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.

   I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:

   Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
   Test 2 | 1000 paths | Grouped: 14 seconds | Compound: 300 seconds
   Test 3 | 1500 paths | Grouped: 15 seconds | Compound: 430 seconds

   The CEP HTML Engine is churning the whole time the export is pending, so there might be an issue with how it handles these compound paths.

   The performance issue aside - Illustrator does not warn the user this delay is happening. Instead, it says the export is completed. This is a really confusing issue to experience and it can cause serious problems.

   Even if you disable 'export in background', this delay happens invisibly in the background.

   If the user is overwriting existing files, they really will think the export is complete:
   - They seem to have the files they expect in their destination folder.
   - Illustrator has reported that the export is complete.

   But it isn't. Unless they check the timestamps on the files, they are going to move forward with their old files.

   This issue really compounds if there are multiple assets being exported that all trigger this delay, because they trickle in to the export folder as they finish. The only way to know when these files are completed is to record the actual time you start the export, and check every timestamp for the files you're looking at to make sure they've been updated after that point. Yikes.

   The final issue, and maybe the craziest to me - if the user closes Illustrator during this delay, Illustrator will actually delete the JSON export file from AITEMP but not finish the export! The export just gets abandoned without the user knowing.

   Please for my sanity, resolve this issue. This was a doozy to sort out so I hope this info helps!

   Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.

   There are 2 artboards and asset exports defined in the file.

   They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.

   I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:

   Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
   Test 2 | 1000 paths | Grouped:… more

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8. Zoom Blur gets cutoff.

   At high amounts, the blur effect from zoom blur gets cut off (specifically with text, whether the text is rasterized or not. I haven't tested other shapes). It's related to the "add x amount of space around objects" setting (though no number actually fixes it. It is easy to see when you compare the effect in Illustrator to the effect in Photoshop.

   You guys really need to work on Illustrator's effect system. It's the one thing no other vector app has, but some things don't work or aren't effective because we have less control than we do in Photoshop.

   P.S. I also can't change the color of the Neon Glow effect in Effect Gallery.

   At high amounts, the blur effect from zoom blur gets cut off (specifically with text, whether the text is rasterized or not. I haven't tested other shapes). It's related to the "add x amount of space around objects" setting (though no number actually fixes it. It is easy to see when you compare the effect in Illustrator to the effect in Photoshop.

   You guys really need to work on Illustrator's effect system. It's the one thing no other vector app has, but some things don't work or aren't effective because we have less control than we do in Photoshop.

   P.S.… more

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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9. Scroll on hover over unselected tools or library panels not working in 2020 release.

   Prior to the 2020 release of Illustrator, when I was working in a document (with my various tools panels and CC Library panel docked to the side of the page) I could have my artboard/artwork selected and hover my mouse over a tools pane or library and scroll to see my options (without clicking to select that pane.) Now it doesn't seem to work anymore. I have to click on whichever tools pane or the library pane to activate it before I can begin scrolling through the options. It may not seem like much of a bug, but it actually has a significant impact on the speed at which I'm able to navigate the app while I'm working.

   Please fix. :(

   Prior to the 2020 release of Illustrator, when I was working in a document (with my various tools panels and CC Library panel docked to the side of the page) I could have my artboard/artwork selected and hover my mouse over a tools pane or library and scroll to see my options (without clicking to select that pane.) Now it doesn't seem to work anymore. I have to click on whichever tools pane or the library pane to activate it before I can begin scrolling through the options. It may not seem like much of a bug, but it actually… more

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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10. Share for Review Greyed Out

    I used Share for Review in Beta a number of times successfully last week on a few proofs but I just opened a file to use it again and the feature is now greyed out, as is the option to open a window for "Comments".

    I have reverted back to the regular Illustrator to continue using this feature but preferred the Beta, as the regular version requires you to upload the file and assets to CC cloud and the proof quality is terrible. The Beta, when it was working, was more consistent with how the feature works in InDesign but I can't understand why I suddenly can not access it. I have tried multiple uninstalls and reinstalls....

    I used Share for Review in Beta a number of times successfully last week on a few proofs but I just opened a file to use it again and the feature is now greyed out, as is the option to open a window for "Comments".

    I have reverted back to the regular Illustrator to continue using this feature but preferred the Beta, as the regular version requires you to upload the file and assets to CC cloud and the proof quality is terrible. The Beta, when it was working, was more consistent with how the feature works in InDesign but… more

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11. Align tool broken (Illustrator Beta 28.6.98)

    The align tool won't allow for anything other than align to artboard (it's fine in the non-beta version (28.5)).

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    0 comments  ·  Align, Distribute  ·  Edit…  ·  Delete…  ·  Admin →
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12. Installed Fonts Not Being Updated

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    Thi issueeffects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts DO NOT UPDATE in Illustrator after I have deleted the old, installed copy & installed an updated version. If I change some characters or kerning or font names or any other characteristic of the font & reinstall Illustrator still shows me the old version of the font. The changes are not reflected in the doc or in the menus no matter how many times I start a whole new doc or restart Illustrator or restart the system.

    Again I want to make clear that on my other machine which has the exact same OS & the exact same version of Illustrator the behavior is totally different. That machine behaves the same as every other version of Illustrator I've had on every machine since the 90's. If I update an installed font file the changes show up immediately in any open doc with no need to quit, make a new doc or restart. Illustrator picks up the new copy of the font immediately with no action on my part.

    I can not get my new machine to behave this way after trying many, many fixes & investing many hours of research into the issue. I would appreciate some help from an Adobe expert please.

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    Thi issueeffects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that… more

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13. Illustrator Saving Error with 2 art boards

    We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Zooming manually (on trackpad) works on and off

    When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.

    It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible again, but it doesn't fix it everytime. So far the only fix I've found is to quit the app and open it again, but on occasion I'll have to do it a few times for it work.

    Anyone else having this issue?

    When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.

    It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible… more

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15. program freezes on layer reorganizing and moving shapes 24.1.3

    MacBook Pro OS Catalina 10.15.4
    2.3 GHz 8-Core Intel Core i9
    16 GB 2400 MHz DDR4
    Radeon Pro 560X 4 GB
    Intel UHD Graphics 630 1536 MB

    Using a Wacom Intuos M running drivers v. 6.3.39-1

    Illustrator 24.1.3

    When using computer's trackpad or drawing tablet I have encountered problems that render the program unresponsive.

    As I re-order layers in the layers panel and I when move simple shapes or groups of shapes across the artboard, the action is not performed. When hovering the cursor anywhere in the interface I see a circle with a strike through it, program is essentially frozen. I have been able to use the escape key to get function back but other times I've been compelled to force quit the program

    MacBook Pro OS Catalina 10.15.4
    2.3 GHz 8-Core Intel Core i9
    16 GB 2400 MHz DDR4
    Radeon Pro 560X 4 GB
    Intel UHD Graphics 630 1536 MB

    Using a Wacom Intuos M running drivers v. 6.3.39-1

    Illustrator 24.1.3

    When using computer's trackpad or drawing tablet I have encountered problems that render the program unresponsive.

    As I re-order layers in the layers panel and I when move simple shapes or groups of shapes across the artboard, the action is not performed. When hovering the cursor anywhere in the interface I see a circle with a strike through it, program is essentially… more

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16. Illustrator cc 2018 not opening any files

    Currently experiencing an error when trying to open working files or creating new artboard on adobe illustrator cc2018

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17. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I am using. Illustrator behaves this way since I know it and I really don’t understand why it does so. Performance can’t be the reason. Even old Macromedia Freehand, 15 years ago could handle this - being a PowerPC App, running under Rosetta on an old Intel-Mac...

    When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I… more

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. ESC key doesn't work for escaping isolate mode or text typing.

    Now ESC key doesn't let me escape from text typing mode, isolate mode, and artboard editing mode. Please fix it

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    0 comments  ·  Isolation  ·  Edit…  ·  Delete…  ·  Admin →
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19. Smart Guides snaps to document origin

    iMac 5K 2019, OS X 10.16
    3.6 GHz 8-Core i9
    32 GB DDR4

    Illustrator 25.1

    Moving an item or group while working outside of artboard causes snapping effect where group snaps to bottom left corner of artboard instead of moving smoothly from original position. This occurs when Smart Guides are turned on. Turning off Smart Guides seems to return to expected behaviour.

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    1 comment  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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20. Unit increments changing

    Sing the introduction of the large canvas sizes (which is awesome, by the way) I have been noticing that my increments of measure particularly in type and keyboard increments within the preferences have been scaling down to microscopic numbers when I change from feet to inches or points. I then get these odd numbers when scaling type with the keyboard shortcuts.

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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