82 results found

1. Opening file

   After working on a file and trying to save it, it kept telling me it couldn't save. I finally gave up and then just saved it as a PDF. I was able to work from the PDF. So i saved the PDF. And now I can't open the PDF or the illustrator file. It gives me the dialog: Can't open the illustration. The file is locked or in use. ID: -54

   It's also not letting me upload the illustrator file here, only the PDF file.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Stop Illustrator from increasing file size by 400% when exporting artwork in 300ppi resolution

   Illustrator currently increases the size of a file by 400% when using the "Export As" option and choosing to save at 300ppi resolution instead of 72ppi resolution. We tried several times exporting as PNG for an Artboard that was 5000px wide but the program saved the file at 20000px wide because we chose to save at 300ppi resolution. We contacted support and they stated that this was a "feature" of the application and cannot be changed.

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3. Adobe Illustrator 23.0.1 does not open files while running.

   The Issue:

   Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
   Won't open files from Bridge, or explorer by double clicking or right click-> open with.
   Won't open files that are downloaded, by clicking on them,
   Won't open files from Internet Explorer with option: Open

   Illustrator Does open files when the program is not running.

   I did not install any additional plugins.

   Adobe Illustrator version:
   CC 23.0.1 ( Windows)

   Creative Cloud App Version:
   4.7.0.400

   i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

   ---

   System Information

   ---

     Time of this report: 11/5/2018, 12:23:59
   
            Machine name: PLWN8750
   
              Machine Id: {E840FC2A-5C6E-4204-95C0-3BBD508F16B2}
   
        Operating System: Windows 10 Enterprise 64-bit (10.0, Build 16299) (16299.rs3_release_svc.180808-1748)
   
                Language: English (Regional Setting: English)
   
     System Manufacturer: Dell Inc.
   
            System Model: Precision 5520
   
                    BIOS: 1.10.1
   
               Processor: Intel(R) Xeon(R) CPU E3-1505M v6 @ 3.00GHz (8 CPUs), ~3.0GHz
   
                  Memory: 16384MB RAM
   
     Available OS Memory: 16228MB RAM
   

   FIX I've installed older version 23.0.0, and files open correctly, please fix it in next updates.

   The Issue:

   Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
   Won't open files from Bridge, or explorer by double clicking or right click-> open with.
   Won't open files that are downloaded, by clicking on them,
   Won't open files from Internet Explorer with option: Open

   Illustrator Does open files when the program is not running.

   I did not install any additional plugins.

   Adobe Illustrator version:
   CC 23.0.1 ( Windows)

   Creative Cloud App Version:
   4.7.0.400

   i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

   ---

   System Information

   ---

     Time

   … more
   2 votes

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Cannot export large files to .png format at 300dpi

   I’m using the command: File > Export As > PNG
   Use artboards: Not selected
   Resolution: High (300dpi)
   Ahti-Aliasing: None
   Background Color: Transparent

   I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
   The operation cannot complete because of an unknown error [!now]
   I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

   3000px x 3000px – and smaller files exported to .png OK
   4000px x 4000px – flashed a not responding banner at the top of the window then did the export OK
   5000px x 5000px – flashed the not responding banner then (a while later) did the export OK.
   6000px x 6000px – No flashing banner, just the Cannot complete – unknown error message in a box.

   I’m running Illustrator 23.0.3, on Windows 7.1

   I tried the same exercise on my laptop and got much the same results using Illustrator 23.0.2 on Windows 10 Home v1809

   I can’t use the fix I’ve seen of copying the file to Photoshop and exporting from there as I don’t have Photoshop. I’d really appreciate some help to sort this out. I’ve spend the afternoon trying to fix it, and I need to be able to create these .png files.

   I’m using the command: File > Export As > PNG
   Use artboards: Not selected
   Resolution: High (300dpi)
   Ahti-Aliasing: None
   Background Color: Transparent

   I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
   The operation cannot complete because of an unknown error [!now]
   I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

   … more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Dashed lines changing style when exporting to SVG

   The latest update to AI has caused this issue. When exporting an svg with dashed lines, the svg's dashed lines either disappear or become dotted lines.

   Operating System: Windows 10 Enterprise
   Adobe Illustrator version: 27.0
   Steps:
   1) Open Adobe Illustrator
   2) Create a new file
   3) Draw a line
   4) Open the properties window by going to Window > Properties
   5) Click on the Stroke option
   6) Check "Dashed Line" on
   7) Set the first "dash" to 10
   8) Make sure the rest of the "gap" and "dash" options are blank
   9) Go to File > Export > Export As
   10) Make sure the "Save as type" option is SVG
   11) Click Export button
   12) Set Stylng to Inline Style
   13) Set Font to SVG
   14) Set Images to Embed
   15) Set Object IDs to Unique
   16) Set Decimal to 5
   17) Keep Minify off and Responsive on
   18) Click OK

   If you open the SVG in the text editor, you'll notice "stroke-dasharray: 0 10;" in the styling of the line. It should say "stroke-dasharray: 10;" Unfortunately, it won't let me upload any sample files.

   Thanks,
   Vince

   The latest update to AI has caused this issue. When exporting an svg with dashed lines, the svg's dashed lines either disappear or become dotted lines.

   Operating System: Windows 10 Enterprise
   Adobe Illustrator version: 27.0
   Steps:
   1) Open Adobe Illustrator
   2) Create a new file
   3) Draw a line
   4) Open the properties window by going to Window > Properties
   5) Click on the Stroke option
   6) Check "Dashed Line" on
   7) Set the first "dash" to 10
   8) Make sure the rest of the "gap" and "dash" options are blank
   9) Go to File > Export > Export As… more

   4 votes

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   0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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6. Difference in SVG clipboard code between Mac and Windows in v25.4

   There has been a change in the SVG code format AI puts in the clipboard for Windows starting in v25.4.

   I've been using the clipboard to paste designs into the Glowforge interface for the past 3+ years. it worked properly up until the most recent update. then I started having scaling issues.

   I posted on the Glowforge site and found that people using the Mac in v25.4 aren't having the same issue. The Glowforge engineers looked at the SVG clipboard code for Mac and windows and figured out that the issue is that the clipboard code for Windows has changed.

   This is the post on the Glowforge forums that explains the differences.

   https://community.glowforge.com/t/paste-from-illustrator-coming-in-at-75-size/97704/28?u=shop

   but here's the essence.

   ======

   Here is the SVG code from a square created in MacOS on the current version of Illustrator. This SVG code can be pasted into the Design Library and opens as a 1" by 1" square as expected.
   <svg id=“Layer_1” data-name=“Layer 1” xmlns=“http://www.w3.org/2000/svg%22 width=“1.01in” height=“1.01in” viewBox=“0 0 73 73”><defs><style>.cls-1{fill:#fff;stroke:#231f20;stroke-miterlimit:10;}</style></defs><rect class=“cls-1” x=“0.5” y=“0.5” width=“72” height=“72”/></svg>

   Here is the SVG code from a square created in Windows on the current version of Illustrator. This code, when pasted into the Design Library, opens to a square that is approximately .75” by .75"
   <svg id=“Layer_1” data-name=“Layer 1” xmlns=“http://www.w3.org/2000/svg” viewBox=“0 0 73.13 73.13”><defs><style>.cls-1{fill:#fff;stroke:#231f20;stroke-miterlimit:10;}</style></defs><rect class=“cls-1” x=“0.5” y=“0.5” width=“72.13” height=“72.13”/></svg>

   The MacOS version is defining a width and height that can be applied to the layer; this is missing from the Windows version. This means there is no reference point to use when the Glowforge app scales the design. There are ways we try to scale appropriately in our software when this information is missing, but that’s dependent on the other information present. For instance, if the same SVG were exported and then uploaded, it would include information that the file came from Illustrator. This would fill in the blanks our software needs to understand the default dpi being used by the program, and how we can calculate that to match our app’s display.

   ========

   Is there a specific reason that the SVG clipboard code on the mac is different? is there any way you can fix the Windows SVG clipboard code to work the way it used to? or at least give an option for it to work that way again?

   There has been a change in the SVG code format AI puts in the clipboard for Windows starting in v25.4.

   I've been using the clipboard to paste designs into the Glowforge interface for the past 3+ years. it worked properly up until the most recent update. then I started having scaling issues.

   I posted on the Glowforge site and found that people using the Mac in v25.4 aren't having the same issue. The Glowforge engineers looked at the SVG clipboard code for Mac and windows and figured out that the issue is that the clipboard code for Windows has changed.

   … more

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7. Bug: exporting SVG's via exportFile(fileObjSingle, ExportType.SVG, svgOptions). has completely changed since 28.4

   (macOS & Windows, latest versions) Beginning with Illustrator 28.4, SVG files exported via Javascript are in a very different format.

   The following examples are exported with:

   doc.exportFile(fileObjSingle, ExportType.SVG, svgOptions);

   The SVG option for the format of the SVG is STYLEELEMENTS.

   See attached captures for the differences.

   There are many many changes:

   • the style definitions are handled differently
   • ID's now strip out characters like / or < instead of replacing them with entities
   • the original names are included via data-name tags
   • the comment from the 2nd line is now gone
   • clipping paths are handled differently

   I have built a complex program over many years that depends on special characters in the SVG ID's, and it is now completely broken.

   Does anyone know how to get back the previous SVG export format?

   Does anyone know if this is a bug that will be fixed?

   (macOS & Windows, latest versions) Beginning with Illustrator 28.4, SVG files exported via Javascript are in a very different format.

   The following examples are exported with:

   doc.exportFile(fileObjSingle, ExportType.SVG, svgOptions);

   The SVG option for the format of the SVG is STYLEELEMENTS.

   See attached captures for the differences.

   There are many many changes:

   • the style definitions are handled differently
   • ID's now strip out characters like / or < instead of replacing them with entities
   • the original names are included via data-name tags
   • the comment from the 2nd line is now gone
   • clipping paths are handled differently

   I have built a complex program… more

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   2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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8. Illustrator Crash all the Time

   I cant open My Adobe Illustrator.

   Process: Adobe Illustrator [2530]
   Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: Adobe Illustrator
   Version: 24.2.1 (24.2.1)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [2530]
   User ID: 501

   Date/Time: 2020-07-31 10:42:31.074 -0700
   OS Version: Mac OS X 10.15.6 (19G73)
   Report Version: 12
   Bridge OS Version: 3.0 (14Y908)

   Time Awake Since Boot: 2400 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCBADACCESS (SIGSEGV)
   Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
   Exception Note: EXCCORPSENOTIFY

   Termination Signal: Segmentation fault: 11
   Termination Reason: Namespace SIGNAL, Code 0xb
   Terminating Process: exc handler [2530

   Not even the Diagnostic can be done.

   I cant open My Adobe Illustrator.

   Process: Adobe Illustrator [2530]
   Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: Adobe Illustrator
   Version: 24.2.1 (24.2.1)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [2530]
   User ID: 501

   Date/Time: 2020-07-31 10:42:31.074 -0700
   OS Version: Mac OS X 10.15.6 (19G73)
   Report Version: 12
   Bridge OS Version: 3.0 (14Y908)

   Time Awake Since Boot: 2400 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCBADACCESS (SIGSEGV)
   Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
   Exception Note: EXCCORPSENOTIFY

   Termination Signal: Segmentation fault: 11
   Termination Reason: Namespace SIGNAL, Code… more

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   0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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9. Selection of many objects across layers causes Illustrator to stop responding.

   Running Windows 10 Pro and Illustrator v 25.1.
   Opened existing illustrator file
   Unlocked a layer of my design
   Attempted to select all items within that layer.
   Expected: Items are selected and can be manipulated
   Actual: Illustrator stopped responding.

   I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.

   I cannot provide my file, but I will provide further details:

   The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue with some sub-layers, but not others.

   One sub-layer is a Braille alphabet representation that includes 26 groupings of 6 ellipse objects, each of which appears separately in the Layers window. Notably, a similar layer of 26 groupings of 1 ellipse and 2 lines each (graphical representation of flag semaphore alphabet) can be selected with no problem, despite a similar Layer structure. The Braille has 156 base objects, and the Flag semaphore has 78.

   Problem signature
   Problem Event Name: AppHangB1
   Application Name: Illustrator.exe
   Application Version: 25.1.0.90
   Application Timestamp: 5fe2488c
   Hang Signature: 22d0
   Hang Type: 134217728
   OS Version: 10.0.19041.2.0.0.256.48
   Locale ID: 1033
   Additional Hang Signature 1: 22d047c84bbb39d272b6071d7179c59b
   Additional Hang Signature 2: 629c
   Additional Hang Signature 3: 629cc9817ef4a2fae3b3acc720fdec68
   Additional Hang Signature 4: 22d0
   Additional Hang Signature 5: 22d047c84bbb39d272b6071d7179c59b
   Additional Hang Signature 6: 629c
   Additional Hang Signature 7: 629cc9817ef4a2fae3b3acc720fdec68

   Running Windows 10 Pro and Illustrator v 25.1.
   Opened existing illustrator file
   Unlocked a layer of my design
   Attempted to select all items within that layer.
   Expected: Items are selected and can be manipulated
   Actual: Illustrator stopped responding.

   I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.

   I cannot provide my file, but I will provide further details:

   The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Illustrator not recognizing Arial font after setting up new computer

    HI All, Sorry if this is posted in the wrong spot, but this is my first post. I recently set up a new work computer (MacBook pro, High Sierra 10.13.6 ) to replace my older computer. I have typically made PDF's in illustrator using Arial font, but now when I open these older PDF's the text id highlighted as when the font is not recognized . as well if I import Arial text from excel it pastes it as symbols.

    When I look for Arial in my type pull down it is not available and when I look in the Typekit too, it does not seem to be available, though Arial Narrow is now.

    Is there away to get this font other than through the typekit? or a quick way to get Arial back into my font library?

    HI All, Sorry if this is posted in the wrong spot, but this is my first post. I recently set up a new work computer (MacBook pro, High Sierra 10.13.6 ) to replace my older computer. I have typically made PDF's in illustrator using Arial font, but now when I open these older PDF's the text id highlighted as when the font is not recognized . as well if I import Arial text from excel it pastes it as symbols.

    When I look for Arial in my type pull down it is not available and when I look in the… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is possible there is a font conflict and you have multiple version of Ariel on your machine. e.g. a TTF and another OTF
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. AI 25.4.1 GPU performance still very slow, cannot easily editing previous version files

    Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the existing file does not solve the problem. I found copying and pasting the entire contents into a new blank document does seem to solve the problem, as the UI response is speedy in the new document, in the same session of AI ! New documents work normally. Copy and pasting is not a practical solution. I do not see any shape or color problems. I've refreshed AI 25 preferences, to no effect. I'm using AI 24.3 where these same problem files edit normally with GPU enabled!? I attached a typical example file. As of 9-21-2021 all my CC-Apps and graphic drivers are up to date. Video card is NVIDIA P5000-16GB/driver-v472.1/30.1.14.7212, computer HP-Z8 Xeon4112, Win21H1-19043.1237, MS HID mouse driver.

    Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the… more

    • 

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    6 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. svg mit Konturlinie wird falsch übersetzt

    Illustrator Version 25.4 auf Windows 10

    Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
    Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

    Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

    svg Inhalt korrekt:
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:none;stroke:#525251;stroke-width:0.124;stroke-miterlimit:10;}
    </style>
    <path class="st0" d="M2.5,0h157.9c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4
    C0,1.1,1.1,0,2.5,0z"/>
    </svg>

    svg Inhalt mit außenliegender Konturlinie
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#525251;}
    </style>
    <g>
    <path class="st0" d="M160.5,0c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4C0,1.1,1.1,0,2.5,0
    H160.5 M160.5-0.1H2.5C1.1-0.1-0.1,1-0.1,2.4v52.3c0,1.4,1.2,2.5,2.7,2.5h157.9c1.5,0,2.7-1.1,2.7-2.5V2.4
    C163.1,1,161.9-0.1,160.5-0.1L160.5-0.1z"/>
    </g>
    </svg>

    Illustrator Version 25.4 auf Windows 10

    Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
    Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

    Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

    svg Inhalt korrekt:
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px"… more

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13. Importing SVG with a linked PDF inside a symbol does not work

    Normally if you open an SVG file with an image xlink:href pointing to a ai/pdf file it links and shows the file where the image is. However, if that image is inside a symbol (I found some issues with <defs> too) it does not link and is missing entirely.

    Broken:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <use xlink:href="#symbol" width="400" height="400" />
        <symbol id="symbol" viewBox="0 0 400 400" >     
            <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
            <image width="400" height="400" xlink:href="linked.png" opacity=".4" /> 
        </symbol>
    </svg>
    

    Working:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
        <image width="400" height="400" xlink:href="linked.png" opacity=".4" /> 
    </svg>
    

    Normally if you open an SVG file with an image xlink:href pointing to a ai/pdf file it links and shows the file where the image is. However, if that image is inside a symbol (I found some issues with <defs> too) it does not link and is missing entirely.

    Broken:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <use xlink:href="#symbol" width="400" height="400" />
        <symbol id="symbol" viewBox="0 0 400 400" >     
            <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
            <image width="400" height="400" xlink:href="linked.png" opacity=".4" /> 
        </symbol>
    </svg>
    

    Working:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
        <image

    … more

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14. Can't open the illustration. The file is locked or in use

    We are getting an error message when we are loading our .aip file on Adobe Illustrator that says: "Can't open the illustration. The file is locked or in use." ID:-54
    Approaches (we followed to resolve this issue) :
    Uninstalled and reinstalled AI several times.
    We have checked the OS dependencies and verified with latest OS as compatible with AI.
    We have created plugins again and tried to load same in illustrator but problem remain same.
    We have rechecked and updates some build configuration but same issue again.
    We have verified the path of output folder and checked with via doing rename also.
    We have set the breakpoints also in our code for debugging purpose.
    Checked the access privileges also.
    We have checked with sample SDK project also. We have generated the .aip file after doing the build process on Xcode and tried to load on AI but same issue happened.
    References : We have followed the below links to resolve this issue.
    https://community.adobe.com/t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200529
    https://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/sdk/getting-started-guide-cc.pdf

    We are getting an error message when we are loading our .aip file on Adobe Illustrator that says: "Can't open the illustration. The file is locked or in use." ID:-54
    Approaches (we followed to resolve this issue) :
    Uninstalled and reinstalled AI several times.
    We have checked the OS dependencies and verified with latest OS as compatible with AI.
    We have created plugins again and tried to load same in illustrator but problem remain same.
    We have rechecked and updates some build configuration but same issue again.
    We have verified the path of output folder and checked with via doing… more

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15. In accurate shapes for extremely small complex shapes

    Windows 10 V24.3
    Open file (new or existing), Specs 10000x5000 px.
    Zoom in to 64000%.
    Select Pencil Tool. Double click settings (ensure color fill).
    No stroke. Any color fill.
    Draw complex, but small shape.
    Problem: Shape is not held. Not enough anchors are added to keep original draw accurate. Add anchor should not be needed for quick workflow.

    In my example. Drawing small lakes on a large world map. This changes the shape of my lakes, or I must make them bigger, but that will change the accuracy of my map.

    This bug seems sporadic as sometimes I can create small shapes, but later, without making any settings changes, app is unable to perform as desired. I've even traced over previous shapes within the same version and it was unable to hold the shape.

    Windows 10 V24.3
    Open file (new or existing), Specs 10000x5000 px.
    Zoom in to 64000%.
    Select Pencil Tool. Double click settings (ensure color fill).
    No stroke. Any color fill.
    Draw complex, but small shape.
    Problem: Shape is not held. Not enough anchors are added to keep original draw accurate. Add anchor should not be needed for quick workflow.

    In my example. Drawing small lakes on a large world map. This changes the shape of my lakes, or I must make them bigger, but that will change the accuracy of my map.

    This bug seems sporadic as sometimes I can create… more

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16. Illustrator AI - high volume

    I'd like to have a better understanding of this problem - I originally posted in the community discussion but was told I would need to repost here so that's what I'm doing.

    I've been getting this error with one of my projects since this morning and since I can still use it by closing that project and opening another - I don't think the problem is really "High volume"

    • I do have a prompt that's about 3 paragraphs which could be the problem but if that's the case, Adobe really should be limiting the characters, not just saying that there is high volume or at least saying "Your prompt is too long".

    If this was a beta feature it wouldn't be a problem but since my monthly fees just got upped for this feature that isn't working, Id like to better understand what the problem is or for it to be fixed since it seems like it can't even handle prompts that free AI generators can.

    Some other things that would help with high volume are:

    • Negative prompts

    • Let us know what the "style picker" is grabbing for a prompt so that can be edited

    • Letting us know what prompts are triggering the usage guidelines - for example, "Thunderbolt" triggers the usage guidelines for some reason, and "Thunder bolt" does not - this last one just generally saves people time in having to "test prompt" to figure out where the problem is which might also be causing increased demand on your AI.

    Thanks!

    I'd like to have a better understanding of this problem - I originally posted in the community discussion but was told I would need to repost here so that's what I'm doing.

    I've been getting this error with one of my projects since this morning and since I can still use it by closing that project and opening another - I don't think the problem is really "High volume"

    • I do have a prompt that's about 3 paragraphs which could be the problem but if that's the case, Adobe really should be limiting the characters, not just saying that there… more
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17. Illustrator crash and spikes GPU (3080ti) requesting more VRAM than usual error code 6 with pid=263

    Hello,
    Details of your operating system: Windows 11 Pro Version 10.0.22000
    The version of Adobe Illustrator (desktop) : 26.5
    I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

    To reproduce the issue:

    I work with these rather heavier files up to a point
    the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
    After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
    then windows refreshes and, restores back functionality, but AI crashes instantly

    By monitoring the activity i see there is a spike in the graphics card 3D usage and Copy meters (CTR-ALT-DEL)

    Then, while checking in the event viewer, i see there is the error code 6 with pid=26304 tid=35132

    which sends you to this link: https://nvidia.custhelp.com/app/answers/detail/a_id/3553, but what raised a question to me was the sentence:  "  It can also be caused by the application sending to the graphics card a command stream that cannot be broken into small enough pieces to be processed."

    Seen this while with NVIDIA studio drivers, tried also NVIDIA Game Ready driver (516.94), same behavior.

    Using the same graphics with CPU preview, never happens.
    Same designs, on previous (Older AI versions) did not have this behavior.
    There must be some sort of programming inconsistency between the RAM bus and the preview.

    So please Adobe, check why is this spike sent to the GPU. This is not normal

    Hello,
    Details of your operating system: Windows 11 Pro Version 10.0.22000
    The version of Adobe Illustrator (desktop) : 26.5
    I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti. 

    To reproduce the issue:

    I work with these rather heavier files up to a point
    the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
    After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
    then… more

    •  

    •  

    •  

    •  

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Failure to Launch on OS X 10.12 (Sierra)

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXCCORPSE_NOTIFY

    Application Specific Information:
    /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/../Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
    terminating with uncaught exception of type devtech_private::OSStatusException
    abort() called

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libsystemkernel.dylib 0x00007fff98147d42 _pthreadkill + 10
    1 libsystempthread.dylib 0x00007fff98235457 pthreadkill + 90
    2 libsystemc.dylib 0x00007fff980ad420 abort + 129
    3 libc++abi.dylib 0x00007fff96c0094a abortmessage + 266
    4 libc++abi.dylib 0x00007fff96c25c2f defaultterminatehandler() + 267
    5 libobjc.A.dylib 0x00007fff97735713 _objcterminate() + 124
    6 libc++abi.dylib 0x00007fff96c22d49 std::terminate(void ()()) + 8
    7 libc++abi.dylib 0x00007fff96c227be _cxathrow + 121
    8 com.adobe.PDFSettings 0x00000001095968e5 devtechprivate::ToUnicode::ToUnicode() + 97
    9 com.adobe.PDFSettings 0x0000000109596a00 devtechprivate::UnicodeConversion::ToUnicodeSize(unsigned char const, unsigned long, unsigned long, EncodingInfo) + 36
    10 com.adobe.PDFSettings 0x0000000109596224 devtechprivate::UnicodeUtil::ToUnicodeSize(unsigned char const, unsigned long, EncodingInfo) + 30
    11 com.adobe.PDFSettings 0x0000000109596287 devtechprivate::UnicodeUtil::StringToUnicode(unsigned char const, unsigned long, devtech_private::Buffer<unsigned short>&, EncodingInfo) + 45
    12 com.adobe.PDFSettings 0x0000000109596525 devtech_private::ZString::StringToPooledUnicode(unsigned char const, unsigned long, devtech::EncodingInfo) + 107
    13 com.adobe.PDFSettings 0x0000000109596674 _GLOBALIa + 84
    14 dyld 0x00000001021c2a1b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385
    15 dyld 0x00000001021c2c1e ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
    16 dyld 0x00000001021be4aa ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338
    17 dyld 0x00000001021be441 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
    18 dyld 0x00000001021bd524 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
    19 dyld 0x00000001021bd5b9 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
    20 dyld 0x00000001021af47a dyld::initializeMainExecutable() + 195
    21 dyld 0x00000001021b38c6 dyld::main(machoheader const, unsigned long, int, char const, char const, char const, unsigned long) + 3966
    22 dyld 0x00000001021ae249 dyldbootstrap::start(machoheader const, int, char const, long, macho_header const, unsigned long*) + 470
    23 dyld 0x00000001021ae036 dyldstart + 54

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0… more

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

19. Crash when clicking on options in … (More Options) popup in the Properties panel

    This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

    I remember I reported that while ago, but got no reply and obviously no attention from support team.

    Top of the crash report:

    Process: Adobe Illustrator [44604]
    Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 28.3.0 (28.3.0)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2024-03-23 20:18:35.4441 +0200
    OS Version: macOS 13.6.5 (22G621)
    Report Version: 12
    Anonymous UUID: 7ABCBAF3-9B93-72F9-4C87-153C354F26DA

    Sleep/Wake UUID: 6FE71DB3-8669-425E-9C7F-EC00BE3DEEFF

    Time Awake Since Boot: 380000 seconds
    Time Since Wake: 1440 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x0000000000000000
    Exception Codes: 0x0000000000000001, 0x0000000000000000

    Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process: exc handler [44604]

    VM Region Info: 0 is not in any region. Bytes before following region: 4334239744
    REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    UNUSED SPACE AT START
    --->
    
    __TEXT 102574000-1039a8000 [ 20.2M] r-x/r-x SM=COW ...e Illustrator

    Kernel Triage:
    VM - (arg = 0x0) pmapenter retried due to resource shortage
    VM - (arg = 0x0) pmapenter retried due to resource shortage

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 TransformPalett 0x13e3d6928 0x13e3c4000 + 76072
    1 TransformPalett 0x13e3d4fec 0x13e3c4000 + 69612
    2 TransformPalett 0x13e3e71b0 0x13e3c4000 + 143792
    3 TransformPalett 0x13e3da9a0 0x13e3c4000 + 92576
    4 TransformPalett 0x13e3cf194 0x13e3c4000 + 45460
    5 TransformPalett 0x13e3d0c4c 0x13e3c4000 + 52300
    6 TransformPalett 0x13e3cf80c 0x13e3c4000 + 47116
    7 dvaui 0x106b78220 0x106b04000 + 475680
    8 dvaui 0x106b76a70 0x106b04000 + 469616
    9 dvaui 0x106b775b4 dvaui::controls::UIInteractiveControlView::FinishInteractiveChange() + 48
    10 dvaui 0x106c64a64 dvaui::controls::UITextEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OSEditText*) + 388
    11 dvaui 0x106be5928 dvaui::controls::UINumberEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OSEditText*) + 24
    12 dvaui 0x106b3550c dvaui::controls::OSEditText::SendTextEditAction(dvaui::controls::TextEditAction) + 168
    13 dvaui 0x106b2c6e4 dvaui::controls::OSEditTextItemMAC::UIFocusChanged(dvaui::ui::FocusChangeReason) + 128
    14 dvaui 0x106e4fac8 dvaui::ui::UINode::UIDispatchFocusChange(std::1::list<boost::intrusiveptr<dvaui::ui::UINode>, std::1::allocator<boost::intrusiveptr<dvaui::ui::UINode>>> const&, dvaui::ui::FocusChangeReason) + 76
    15 dvaui 0x106e4fcf8 dvaui::ui::UINode::UIUpdateKeyboardFocusStateDueToLoss() + 192
    16 dvaui 0x106e6bd14 dvaui::ui::UIDialog::UIActivationChanged(dvaui::ui::UINode::WindowActivation) + 28
    17 dvacore 0x104bc6a24 0x104b6c000 + 371236
    18 Adobe Illustrator 0x102b509d8 0x102574000 + 6146520
    19 dvacore 0x104bc691c dvacore::config::ExecuteTopLevelFunction(std::__1::function<void ()>, bool*) + 92

    This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

    I remember I reported that while ago, but got no reply and obviously no attention from support team.

    Top of the crash report:

    Process: Adobe Illustrator [44604]
    Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 28.3.0 (28.3.0)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2024-03-23 20:18:35.4441 +0200
    OS… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Illustrator quits unexpectedly when my script run for long

    When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

    Process: Adobe Illustrator [668]
    Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 22.0.1 (22.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [668]
    User ID: 501

    Date/Time: 2018-03-22 11:55:00.252 +0400
    OS Version: Mac OS X 10.12.5 (16F2073)
    Report Version: 12
    Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

    Time Awake Since Boot: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXCCORPSE_NOTIFY

    Application Specific Information:
    terminating with uncaught exception of type CAIAPIFault: std::exception
    abort() called

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libsystemkernel.dylib 0x00007fffd5e37d42 _pthreadkill + 10
    1 libsystempthread.dylib 0x00007fffd5f25457 pthreadkill + 90
    2 libsystemc.dylib 0x00007fffd5d9d420 abort + 129
    3 libc++abi.dylib 0x00007fffd48f384a abortmessage + 266
    4 libc++abi.dylib 0x00007fffd4918c37 defaultterminatehandler() + 243
    5 libobjc.A.dylib 0x00007fffd5426713 _objcterminate() + 124
    6 libc++abi.dylib 0x00007fffd4915d69 std::__terminate(void (*)()) + 8
    7 libc++abi.dylib 0x00007fffd4915de3 std::terminate() + 51
    8 com.adobe.illustrator 0x000000010023db4d 0x100000000 + 2349901
    9 com.adobe.illustrator 0x00000001002397d2 0x100000000 + 2332626
    10 com.adobe.illustrator 0x00000001008938d5 0x100000000 + 8992981
    11 com.adobe.illustrator 0x000000010088eb45 0x100000000 + 8973125
    12 com.adobe.illustrator 0x0000000100cd4ec1 0x100000000 + 13455041
    13 com.adobe.illustrator 0x0000000100ccf023 0x100000000 + 13430819
    14 com.adobe.illustrator 0x0000000100cd2614 0x100000000 + 13444628
    15 com.adobe.illustrator 0x00000001009fb860 0x100000000 + 10467424
    16 com.adobe.illustrator 0x00000001009f9f5f 0x100000000 + 10461023
    17 com.adobe.illustrator 0x000000010025698b 0x100000000 + 2451851
    18 com.adobe.illustrator 0x00000001001cd0c7 0x100000000 + 1888455
    19 com.adobe.illustrator.plugins.ActionPalette 0x0000000124d9e902 0x124d86000 + 100610
    20 com.adobe.illustrator.plugins.ActionPalette 0x0000000124da5bd2 0x124d86000 + 130002
    21 com.adobe.illustrator.plugins.ActionPalette 0x0000000124dc9cad 0x124d86000 + 277677
    22 com.adobe.illustrator.plugins.Action 0x00000001137f5b52 0x1137f2000 + 15186
    23 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21ca20 PluginMain + 266096
    24 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b21601c PluginMain + 238956
    25 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b216b73 PluginMain + 241859
    26 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b293ab8 PluginMain + 753672
    27 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011b2dd5a8 PluginMain + 1055480
    28 com.adobe.AdobeExtendScript 0x0000000108a78e4d ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 413
    29 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
    30 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    31 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
    32 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    33 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
    34 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    35 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
    36 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
    37 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
    38 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
    39 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    40 com.adobe.AdobeExtendScript 0x0000000108a0d5b3 jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 211
    41 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    42 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
    43 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
    44 com.adobe.AdobeExtendScript 0x0000000108a242bb jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
    45 com.adobe.AdobeExtendScript 0x0000000108a0a0ad jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 877
    46 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    47 com.adobe.AdobeExtendScript 0x0000000108a1121e jsOpSimpleFor::run(jsRunner&, ScScript::ESVariant&) const + 654
    48 com.adobe.AdobeExtendScript 0x0000000108a12462 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
    49 com.adobe.AdobeExtendScript 0x0000000108a0c662 jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 418
    50 com.adobe.AdobeExtendScript 0x0000000108a39805 jsRunner::run(ScScript::ESVariant&) + 117
    51 com.adobe.AdobeExtendScript 0x0000000108a24395 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 373
    .....

    When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

    Process: Adobe Illustrator [668]
    Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 22.0.1 (22.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [668]
    User ID: 501

    Date/Time: 2018-03-22 11:55:00.252 +0400
    OS Version: Mac OS X 10.12.5 (16F2073)
    Report Version: 12
    Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

    Time Awake Since Boot: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC… more

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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