Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
8219 results found
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Free transform tool is still broken.
Free transform tool is still broken in CC 2018.
Look at the comparison.
13 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Unable to Resize Tool Panels (vertical axis)
Cannot 'grab' the bottom edge of a panel in the right column to move up or down. Panel size seems 'locked.' This causes lots of wasted space in the right column tool set UI. This problem exists in both the Essentials workspace and the Essentials Classic. This was not an issue in previous versions of Ai. Thanks for addressing this bug!
13 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
illustrator cc 2018 wrong in export psd after rasterized
colors change in file export with pantone, my steps are as follows:
1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
2- rasterize the file with the function "keep spot colors " flagged
3- export the .psd image with the function in the connection tab
4- the resulting file has changed colours and wrong result13 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Mouse click sticking
This problem only seems to happen in Illustrator. I have not seen this issue when I use Photoshop.
Clicking with the mouse, does not always work as expected. It is almost like there is a long delay before the release is detected, resulting in a drag operation. Sometimes I see the spinner appear after I click. I have tried a different mouse, same issue. In the video, I am only ever doing a quick click, without moving the mouse.
13 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Actions based on Scripts not saving after restart?
From: https://forums.adobe.com/thread/2191151
I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that even though the scripts are loaded into the proper scripts folder and the Action works for running a batch off that script flawlessly, it disappears every time Illustrator restarts.
Is this really a permanent bug with Illustrator? Is Adobe really just ignoring this problem?
For those unaware, here is a screenshot to help demonstrate:
thumbnail_Screen Shot 2016-08-04 at 12.04.15 PM.pngI have created my own folder for custom actions. In that folder I have created an action titled "CAD Batching Script [Network]". I then followed standard procedure, recorded the action, told it to "Insert a Menu Item" and then selected the appropriate script from the Scripts menu under File. Hit stop on the recording, done.
I'm then able to run the action off of the Batch function and everything works flawlessly.
Then, the next time I re-open Illustrator after closing the program, the recorded parts of the action (highlighted in the red box in the screenshot) have totally disappeared. I tested this both in my custom folder and by placing the action in the Default Actions folder. Nothing seems to keep it from disappearing.
Is there something I'm missing, or am I just forever out of luck and going to have to recreate the Action every time I open Illustrator and need to work off of that script for batch processing?
Thanks in advance,
BrooksFrom: https://forums.adobe.com/thread/2191151
I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that…
13 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Rohit Jain
Illustrator Team
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Cannot undo paragraph or character style changes or deletions
If I make any changes to paragraph of character styles, I cannot undo them, even if I delete a style. Changes are not registered at all as undo states. The only way to undo is to revert to a previous save.
13 votesHi Elmo,
Thanks for reporting the issue. We are able to reproduce this at our end and will look into this.
Thanks
Anish -
Select and Unlock objects on canvas option breaks Direct Selection
With 'Select and Unlock objects on canvas' enabled (and at least one object locked) Direct selection no longer can move points (and select them with single clicks).
12 votesSeems like this issue was addressed in the latest Beta build 29.6.57. Please try to update and see if it works how it should.
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New document page dimensions resetting as I'm typing them
Create a new document, type in desired page width, press tab to go down to the height field and suddenly it's reverted back to what was in those fields previously. Have to go back and re-enter the correct dimensions.
There is a 2-page discussion about it here, including someone's video capture of it on page 1:
Been having the same issue here for a little while. Just been dealing with it, but it's rather frustrating.
I'm on Windows 10, 22H2, Illustrator 29.2.1 (64-bit).
12 votes -
Clearly inform about specific words "violating" community standards when generating art
I think when 'one or more words' violate the guidelines, Illustrator should clearly inform us what words these are exactly.
I guess this can be used for a bad cause, like to gather the database of restricted words... but I don’t understand why normal users should suffer because of this.12 votes -
Unidentified dash / gap values get shown as zeroes
Make a simple test (as demonstrated in the attached GIF).
Make sure you test this after relaunching Illustrator.
Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.A. Create a new document based on Web document profile
B. Create a simple rectangle
C. In the Stroke panel enable Dashed Line optionThe first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.
D. Now create a document using Print profile
E. Create a rectangle
F. Enable Dashed Line once moreLooks the same, right?
J. Go to Preferences again and change the General units to Millimeters.
Look at the dash-gaps values — for some reason all values but one are now zeros!
While it might SEEM like 'whatever', it’s actually not, and this bug was not present in CS6.K. Here’s why it’s a problem. Create a duplicate of this rectangle and tab through all the dash and gap fields in the Stroke panel, confirming these zeroes for real.
Now you have a rectangle with the same exact values Ai had before, but it looks completely solid!
And if you select the original one — it suddenly has only the first value dash set, and not all of them.So Ai just lies.
For some reason when units get toggled (and it’s common when you work in both media at the same time), Ai puts 'zeroes' — but it doesn’t mean 'undefined'. This was working fine in older versions (I checked CS6).This causes us to believe the dash settings are not what they are.
And while it seems like rare occurrence — no, it happens regularly, and it sucks.Please fix it.
Make a simple test (as demonstrated in the attached GIF).
Make sure you test this after relaunching Illustrator.
Open Preferences > Units and make sure you have all three parameters (General, Stroke, Type) set to Points.A. Create a new document based on Web document profile
B. Create a simple rectangle
C. In the Stroke panel enable Dashed Line optionThe first 'dash' value would be 12 pt (or somethin else if you general units are not points), and the rest of the fields would be empty, undefined. It means Illustrator uses the same 12 pt for the gap.
D.…
12 votes -
Partial selection of points is lost (the whole object becomes selected) when Undo and/or Redo are used
Procedure:
- Make a complex selection of several points of an object with the Direct Selection Tool (white arrow)
- Double-click the Direct Selection Tool in the Toolbar (or press Enter) to bring up the transform dialog
- Enter values and confirm transformation with OK
- Undo
- The selection switches to entire object.
12 votes -
Modal panels for Free Transform tool, Dimension tool, Smooth, and Recolor pseudo-panel get hidden under other floating panels
Free Transform Tool and Dimension Tool have several modes presented in small floating modal panels and appear only when the tool is picked.
However, their z-order makes them hide under other floating panels, making it hard to find these pseudo-panels if a user choose to have real panels floating in the spot.
It’s easy to locate them by hitting Tab, since they doesn’t get hidden like actual panels and toolbars, but you have to know the trick.
I think their order should be above and not below.
12 votes -
Unable to catch error that occurs when exporting empty artboard to PSD
en_US
When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.
The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.
Also, if
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSis used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be exported.
Steps to reproduce
- open the attached file empty_artboard.ai in Illustrator
- execute the script in the Script to execute section or the attached file psd_export.txt (please change the extension to jsx beforehand)
Expected result
Errors will be caught and an alert "Caught error" will appear, then safely exit.
Actual result
The error penetrates try syntax and the alert is displayed twice. The contents are as follows:
1. Empty artboard(s) were not exported.
2. The operation cannot be completed because of an unknown error. [!SEL]The error 2 starts to occur in Illustrator 2022 and does not occur in older versions such as Illustrator 2021.
Workaround
- Use selectObjectsOnActiveArtboard, etc. to detect empty artboards by myself to avoid the error (to be precise, it is necessary to ignore isolated points and other PageItem that are ignored by the PSD export function by myself).
- Generate a Rectangle of the same size as the artboard without fill and stroke in advance and export it for avoid the error. An empty image will be successfully exported.
Environment
- macOS 12.7.3, 14.3.0(Apple Silicon)
- Illustrator 2019(23.1.1) to 2024(28.1.0)
Not sure when this error started, but it reproduces in Illustrator CS6 too.
Attached files
Script to execute
ja_JP
空のアートボードをPSDに書き出そうとしたとき起こるエラーをcatchできない
ExtendScriptのexportFileにてIllustratorのアートボードをPSDに書き出すとき、アートボードに有効なPageItemが含まれていないとエラーが起こり、2つの警告が出ます。
問題は、このエラーはtryで囲ってもcatchできないことです。バッチプロセスをアラートで止めてしまいます。
また、もし
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSでアラートを出ないようにした場合、スクリプトのユーザーになぜアートボードが書き出されなかったか詳しい情報を提供することができません。エラーをcatchできるようにするか、空のアートボードでも気にせず書き出すよう変更するのが理想的な設計です。
再現手順
- 添付ファイルempty_artboard.aiをIllustratorで開きます
- 実行するスクリプトセクションのスクリプトか、添付ファイルpsd_export.txtを実行します（事前に拡張子はjsxに変えておいてください）
期待する結果
エラーはcatchされ「Caught error」とアラートが出たあと安全に終了します。
実際の結果
エラーがtry構文を貫通し、アラートが2回表示されます。内容は次の通りです。
1. Empty artboard(s) were not exported.
2. The operation cannot complete because of an unknown error. [!SEL]2のエラーはIllustrator 2022から出始めていて、それ以前のIllustrator 2021などでは発生しません。
回避策
- selectObjectsOnActiveArtboardなどを使い、空のアートボードを自力で検出してエラーを回避します（正確に言えば、孤立点などPSD書き出し機能に無視されるPageItemを、自力で無視する必要があります）
- アートボードと同じサイズの塗り・線なしのRectangleを事前に生成して書き出すことで、エラーを出ないようにできます。ただし、何もない画像が書き出しに成功します
環境
- macOS 12.7.3, 14.3.0(Apple Silicon)
- Illustrator 2019(23.1.1)〜2024(28.1.0)
このエラーがいつからあるのかわかりませんが、Illustrator CS6でも再現します。
添付したファイル
- error1.png
- error2.png
- empty_artboard.ai
- psd_export.txt
実行するスクリプト
(function() { var doc = app.documents[0] ; var psdOptions = new ExportOptionsPhotoshop() ; try { doc.exportFile(new File('~/Desktop/psd_empty_artboard_error.psd'), ExportType.PHOTOSHOP, psdOptions) ; } catch(e) { alert('Caught error') ; } })() ;en_US
When exporting Illustrator artboards to PSD using ExtendScript's exportFile, if the artboard does not contain valid PageItems, an error occurs and two alerts are displayed.
The problem is that this error cannot be caught by a try syntax. It will stop the batch process with alerts.
Also, if
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTSis used to prevent the alert, it is not possible to provide detailed information to the script user as to why the artboard was not exported.Ideally, the design should be changed so that the error can be caught, or even an empty artboard can be…
12 votes -
Clip groups snap to grid by their clipped contents and not the mask
Snap to Grid option doesn't work properly for Clipping Masks.
Instead of snapping the boundaries of the Clipping Mask to the grid, Illustrator snaps to the grid the bounding box of the masked object hidden under the mask.12 votesWith recent changes made into the Snap to Grid, Ai no longer uses bounds of the clipped content for snapping, but uses the clipping object’s bounds instead.
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Deselect All command is not active in Artboard mode and the hotkey select all instead
When you pick the Artboard Tool, you enter a special 'artboard mode', and it modifies the behavior of standard 'object mode' commands.
For example, pressing Cmd/Ctrl + A (Select All) will select all artboards instead of objects.
But for some reason pressing Cmd/Ctrl + Shift + A (Deselect All) does not deselect all artboards, but selects them all instead.
And if I try to call it from the menu, it will deselect objects instead of artboards (if I have any object selected) or just be inactive (if I have no object selected).This is hardly consistent and makes deselecting artboards a problem.
One can say you can deselect them by clicking empty canvas... but the problem is that accidentally clicking an object creates a new object-size artboard instead, and not seeing empty canvas in a view is a common thing, and there is just no space you can click to deselect.
...and Ai does not even change a cursor when a click is going to create a new object-size artboard! You can vote for changing it here: http://illustrator.uservoice.com/forums/333657/suggestions/47070346
When you pick the Artboard Tool, you enter a special 'artboard mode', and it modifies the behavior of standard 'object mode' commands.
For example, pressing Cmd/Ctrl + A (Select All) will select all artboards instead of objects.
But for some reason pressing Cmd/Ctrl + Shift + A (Deselect All) does not deselect all artboards, but selects them all instead.
And if I try to call it from the menu, it will deselect objects instead of artboards (if I have any object selected) or just be inactive (if I have no object selected).This is hardly consistent and makes deselecting artboards…
12 votesThe fix has been pushed into the latest 30.3 general release — the Cmd/Ctrl+Shift+A hotkey now works in the Artboard mode to deselect all artboards (but not the Object menu command).
Please update, check, and comment back if it still happens.
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Add scrollbar to the Image Trace panel
The 3d panel has a scrollbar, but the image trace hasn't.
12 votes -
Specific gradients across/along stroke with Overprint Stroke option are broken
In the attached file you can see two identical gradients applied to two identical paths. One looks fragmented and shattered, something is really off with the tessellation. The other one is fine.
If you select the weird one disable the Overprint Stroke option in Attributes — it works fine. Choose another and enable the option — it gets corrupted as well.
If you copy either in a new file — the behavior continues. But if you try to reproduce this bug anew in a new file from the scratch — it won’t get reproduced.
12 votes -
Scale Strokes & Effects checkmark in Transform panel is disabled when nothing is selected
Illustrator has many ways to reach certain values, options and functions: through menus, panels, preferences, etc. Accessibility options are fine most of the times, and we are all used to this approach (sometimes it becomes ridiculous, like with many ways to access Transform).
But there are some toggles which are hard to control.
'Scale Strokes and Effects' can be accessed in Preferences (as a global option), in the Scale dialog (as a local option), and in Transform panel (as some kind of contextual option)...No. I lied, but in a way I once was fooled by Ai. These are the same option, and they are ALWAYS global. Toggling it in the Scale dialog makes the option in Preferences tick/untick. Same happens with their copies in Transform.
It is confusing, but this report is about the fact we can’t toggles this (or its smaller brother, 'Scale Corners') in Transform, when nothing is selected. They are just grayed out, disabled, as if they were a contextual option, which requires a selection ang gets applied to it. But it’s a wrong assumption and a lie, unintentional though.
Fix this, please. Not a user request! Bug.
Illustrator has many ways to reach certain values, options and functions: through menus, panels, preferences, etc. Accessibility options are fine most of the times, and we are all used to this approach (sometimes it becomes ridiculous, like with many ways to access Transform).
But there are some toggles which are hard to control.
'Scale Strokes and Effects' can be accessed in Preferences (as a global option), in the Scale dialog (as a local option), and in Transform panel (as some kind of contextual option)...No. I lied, but in a way I once was fooled by Ai. These are the…
12 votes -
Tool buttons appear as copies in other toolbars
Ai display a copy of the currently selected tool in each custom tool panel a user have. This is distracting, eats up space, and serves no practical purposes.
Yes, I kind of understand the logic behind this... 'what if a user does not have the currently picked tool in any panel now displayed? how can they know what tool is no active?' — but why EVERY panel? Choose one. Or let the user to choose one.
You are allowing to create toolboxes with no fill/selector stroke, without Draw modes even (Normal/Behind/Inside) — something a user can’t get anywhere else if it’s turned off! But here you are pushing the active tool way too much.
Ai display a copy of the currently selected tool in each custom tool panel a user have. This is distracting, eats up space, and serves no practical purposes.
Yes, I kind of understand the logic behind this... 'what if a user does not have the currently picked tool in any panel now displayed? how can they know what tool is no active?' — but why EVERY panel? Choose one. Or let the user to choose one.
You are allowing to create toolboxes with no fill/selector stroke, without Draw modes even (Normal/Behind/Inside) — something a user can’t get anywhere else if…
12 votes -
Font Height Options Tab order is broken
In Character panel, when you choose an option to display Font Height Options, hitting Tab to focus works wrong.
Click Font Family field to focus it and press Tab to focus the next one, Font Style. It works fine, nut the next press moves the focus to the Font Size field, skipping Font Height Reference field!
So it means we can’t access this field at all using a keyboard.12 votes
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