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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • or

1352 results found

  1. Exporting from AI to Jpg/PNG - Thin line at bottom of photo.

    When exporting and AI file (Logo in this case) to a JPG/PNG format from AI, each image had a thin black line at the frame of the image on the bottom. There was nothing on the artboards that would have caused this. I had to open the exported images in photoshop and remove the line manually. Image attached.

    2 votes

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  2. CMD + D keys not working, and unable to rotate and copy object multiple times around object

    Trying to rotate object multiple times around a circle, but CMD + D not working. Also when using rotation box, after clicking 'copy', command box automatically exits without even clicking OK and i'm taken back to drawing board without being given option to copy object again.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  3. Pattern image is not copied to clipboard

    When copying an asset to clipboard (using Ctrl/Cmd + C) SVG data in clipboard doesn't have custom image pattern. However, if the asset is exported the image pattern is included in the SVG file.

    MacOS Monterey 12.5 Apple M1 Pro
    Adobe Illustrator 26.5

    Steps to reproduce:
    1. Download and open FlowerDress.ai - https://drive.google.com/file/d/1vKlyAV2ahPACBnPpe8TUGUXnpznQ3rIf/view?usp=sharing
    2. Make sure it looks like on the screenshot - https://drive.google.com/file/d/1Ji71P6F5nw3O5KAjfjhp_pmKmCpZNLy0/view?usp=sharing
    3. Select the dress and hit Ctrl/Cmd + C.
    4. Paste it in any code editor (vscode).

    Actual Result - https://drive.google.com/file/d/10jE12CQuTzYf0ZCh4paWJor4RDRot-aj/view?usp=sharing
    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 239.18 354.03">…

    2 votes

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  4. Black png

    my png transparent images are showing up as total black images after export . They show fine for a few seconds and in the viewer window but the png it self is totally black. Works sometimes and others not I would say 2 out of 25 show up black.

    1 vote

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  5. PNGs exporting without transparency

    Exported PNGs do not have transparent backgrounds

    1 vote

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  6. Buggy blue screen redraw

    1. iMac (Retina 5K, 27-inch, 2017). 3.8 GHz Quad-Core Intel Core i5. 40 GB 2400 MHz DDR4. Radeon Pro 580 8 GB. (Adobe Ai - 24.0.1) Note: App Was working perfectly prior to this latest update this evening 11.12.2019)
    2. Holding down space bar (Hand tool) to move canvas around.
    3. Clean refresh/redraw of page.
    4. Buggy blue screen redraw
    2 votes

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  7. Copy and Paste

    Observation
    • If a User copies text from Illustrator and attempts to paste that data (such as a very detailed and random artboard range) into the Range field of a Export dialogue box they will be unable to paste that information

    Results
    • User is forced to paste the text into a Browser address bar (for example) and copy it again for the paste function in the Range field to work

    Expected Results
    • A User could copy and paste easily within any dialogue box from any source

    OSX

    2 votes

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  8. Stroke scaling bug in Illustrator even with “Scale Strokes & Effects” enabled

    Hi Adobe team,

    I would like to report an issue regarding stroke behavior in Adobe Illustrator.

    Even with “Scale Strokes & Effects” enabled in both Preferences and the Transform panel, the stroke weight still changes incorrectly when scaling objects. When scaling down, the stroke becomes thinner than expected, and when scaling up, it becomes thicker than it should.

    I noticed that normal strokes behave correctly, including strokes applied in the Appearance panel. However, the issue occurs when I group two or more objects (text/shapes) and then apply a stroke via Appearance on the group. Once the group is scaled, the…

    11 votes

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    8 comments  ·  Strokes  ·  Admin →
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  9. Color dropdown gets drawn in the top left corner of the screen when first called

    When first called, the color dropdown appears in the top left corner of the display. The second call renders it where it should be. Also (not noticeable in the video, since Sharex doesn’t record clicks) — I had to click the chip twice to make it appear.
    Windows 10

    5 votes

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  10. need to fix control handles

    Handles have been broken for about 10 years now, time to fix them.
    Clicking on corner tool handle, making stuff rotate, trying to stretch one direction, then it stretching diagonally.

    Things like that should not be going wrong in software as old as illustrator.

    5 votes

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  11. Colour Hex Cut / Copy Error

    I'm switching between AE and Illustrator. Copying Hex codes from Illustrator and pasting them into AE.

    If I accidentally press Ctrl+X it starts misbehaving.

    It stops copying any codes and the clipboard has some SVG export code. I can't copy anything else unless I close and reopen Illustrator.

    1 vote

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  12. Guides are too thin and barely visible

    Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

    This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

    The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

    I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS…

    9 votes

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  13. Failure to Generate opaque color on shape layering

    WinOS10

    When working in illustrator the artwork appears correct. When I go to export contents to jpeg illustrator incorrectly generates a semi-transparent result when I look at the jpeg file. This is incorrect and I'm claiming this as a bug since I don't see this when rendered in illustrator. The result does not match rendered image.

    Example 1 is a snip of a portion of the image from inside illustrator. Note that the shape lettering is opaque as expected. When I go to export to a jpeg I end up with a shape that is now semi-transparent...a big no-no.

    Please…

    1 vote

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  14. When I open Illustrator files the screen is filled with black and grey lines.

    I have been working on a project on illustrator and after a few days of working on it I open the file to see this screen filled with gray and black lines. None of the options on the top are visible and all the tools and properties windows are missing.

    Windows 10 Pro - Illustrator 24.1.2

    I tried opening the file from the illustrator menu, from file explorer and tried creating a new .ai file as well.

    I expected to resume working on my project.

    The screen was filled with black grey and white lines and I couldn't find any…

    3 votes

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    0 comments  ·  Launch  ·  Admin →
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  15. 3D RGB vector object pasted via clipboard in Photoshop becomes CMYK when editing its content

    Hello! I encountered this error: a vector RGB object with 3D effect, pasted as a smart object from Illustrator to Photoshop via clipboard, opens as CMYK when its contents are edited. Screen recording attached.
    Windows 11 23H2
    Illustrator 28.5
    Photoshop 25.7

    7 votes

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    2 comments  ·  Other...  ·  Admin →
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  16. Shadow rendering

    So, I did something around 3d and I come into an interesting bug when I do a V-ray. Those ugly patchy things are there if any scenario, and after reinstalling. They show when I move, when I export and all that jazz. Any idea why this is happening?

    1 vote

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  17. Menus aren't opening, or opening and closing fast. Isn't possible click and anything.

    On opening screen, it's not open Preferences menu or choose any options at document presets. The tab open and closes very fast.
    It's not access swatches, write the name of the file, access export menus, nothing.

    This problem started at version 22. Seem corrected, but the issue back after some minutes or hours of use. It's totally random.

    See videos below. Since september 2021.

    The issue is happening with other people at Adobe Community forum.

    1 vote

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  18. Recent file history missing on app launch

    Since updating to the latest version, on starting Illustrator I just get the "start a new file fast" section but no recent file history icons.

    Once I've opened and then closed a file the app returns to the home screen and then my recent history is showing but the Start A New File Fast bit has gone.

    Once I close illustrator down and re-open it the history disappears again :(

    Using Illustrator v24 via a Creative Cloud Suite account on Windows 10. I've tried uninstalling, rebooting and re-installing. No change.

    8 votes

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  19. 1 vote

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  20. Receive PDF-X4 compatible PDFs when exporting X4 compatible

    Files exported with X4 PDF standard do not get the X4 approval by the Acrobat preflight. It always mocks transparency color settings. Is there a setting that I'm missing or is it a built-in bug?

    2 votes

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