Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8036 results found
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Photoshopフィルターの設定情報がPhotoshopのアンインストールの影響を受ける
テクスチャライザー等のPhotoshop効果系のフィルタープラグインのカスタム設定（例：テクスチャライザーのカスタムテクスチャ設定）がPhotoshopをアンインストールすることにより初期化されてしまう。
macOS11.6.8/Windows10
ver.23〜（恐らく機能実装時から変わっていない）ver.26での例（PhotoshopCC2022がインストールしている状態）
１．ドキュメント上に任意のオブジェクトを作成。
２．効果→テクスチャ→テクスチャライザー…を選択しユーザーインターフェースを開く。
３．テクスチャ選択ドロップダウン横からサブメニューにてカスタムテクスチャを選択する。
４．OKをクリックしカスタムテクスチャを適用する。
５．カスタムテクスチャ設定情報が保存され、Illustratorを再起動してもカスタムテクスチャは有効のままになる。
６．PhotoshopCC2022を環境設定もろともアンインストールする。
７．Illustratorで前述の1〜２の手順にてテクスチャライザーのユーザーインターフェースを開くとテクスチャ選択ドロップダウンからカスタムテクスチャが消えている。現状
Photoshopをアンインストールするとテクスチャライザーのユーザーインターフェースからカスタムテクスチャが消える。期待する挙動
PhotohopをアンインストールしてもIllustrator上のいかなる設定情報も失われない。このPhotoshop効果系のフィルターの設定情報はVer.26及びver.27では「~/Library/Preferences/Adobe Photoshop 2022 Settings（Windowsはユーザーディレクトリ配下のAppData/Roaming/Adobe〜）」フォルダの「Adobe 効果 CS6 Prefs」と「Adobe テクスチャライザー CS6 Prefs」に保存されます。
このフォルダはPhotoshopの環境設定フォルダの為、Photoshopのインストール・アンインストールに影響を受けます。
不用意な設定喪失を防ぐ意味においても「Adobe Illustrator <VERSION_NUM> Settings」に保存するように変更するのが理想だと考えます。
PhotoshopをアンインストールすることでIllustratorに影響を及ぼすのは問題だと思います。19 votes -
Square brackets hotkeys don’t work when input language is non-English
If you have default [ and ] keys set for Increase/Decrease Diameter, you have to have English input language set to make these work (at least on Windows).
In Russian these keys on a keyboard occupied with 'х' (Russian 'ha') and 'ъ' (Russian hard sign). Pressing them does not change the diameter.
But these do work in Photoshop, and basically elsewhere... except for Illustrator.
Sam happens for other input languages like Turkish, and for other commands, like Arrange (Bring / Sent Froward / Back).
19 votes -
Copy/paste vector: Illustrator → Figma (pastes as raster)
In 25.2 — graphics copied from Illustrator get inserted in Figma as a vector image. In 25.3 the behavior is broken and graphics get pasted as a raster image.
All the settings are the same.19 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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色違いで作ったパターンがコピペされない
MacOS Catalina 10.15.7 Illustrator 2021（25.3.1）
同じ模様のパターンの色違い３つ作成（ABCとする）→
ABCに塗ったオブジェクトをコピー→
別ファイルにペースト→
オブジェクトすべてがAの塗りになり、BCのパターンはペーストされないコピペされないBCを別のオブジェクトに塗り
再度コピペしても、勝手にAの塗りに変換されます。
同ファイル内でコピペしても同じ現象がおきます。19 votes製品フィードバックへのご協力ありがとうございます。
ご報告いただいた「ver.25.3.1 でパターンスウォッチのコピー＆ペーストで予期しない結果になる」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。
Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。
もし、修正されていないような場合は、コメントをお願いいたします。
今後ともよろしくお願いいたします。
Illustrator チーム
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Pasting text on selected text changes properties
Model Name: Mac mini
Model Identifier: Macmini9,1
Chip: Apple M1
Total Number of Cores: 8 (4 performance and 4 efficiency)
Memory: 16 GB
System Firmware Version: 6723.81.1Illustrator version: 25.3 265@236190
Pasting text over selected text, it changes properties to properties of neighbouring text of the same text block
19 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Image trace does not allow to use your own colour palette
Under advanced image trace, now when you use the dropdown palette and select 'Document library' and then select your own limited colour theme in the dropdown below, it makes no difference at all (even though it takes time re-rendering the image).
This used to work really effectively, but I've had these issues for some time.
I'm on the latest version of Illustartor 2020 (ver 24.2.3)
I've attached a screengrab so you can see the colours are not being used!
19 votes -
Saving operation get cancelled when Save in background is checked.
When Save in the background checkbox is checked, saving the document using the script, gives an error operation was cancelled and the automation process stop. But if uncheck this setting everything works fine. This happens when we show our custom progress bar dialog. So I think progress bar dialog is interfering with the process of saving the document in the background. Could you please look into this issue and see what can be done for this at your end?
19 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Load texture not working in 2020
Mac OS 10.15.1, Illustrator 2020. For years I've used a custom texture (psd file) that I load into texturizer. But since updating to 2020 Illustrator this custom file doesn't work. I upload the texture file, it looks good in the texturizer panel, but when I click OK nothing happens. When I reopen the selection in the texturizer panel it has "canvas" texture. I'm using the same psd file I've always used. Even when I rename it and save it in Photoshop 2020 I have the same problem.
19 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Applied gradient disappears and become black when applied to a compound path with a single anchor point included
I use the same gradient for several objects in a illustration. When closing and opening the document, one of the objects the gradient disappears and is filled black. The preview looks fine.
I already found the problem. It happens with compound paths with a single anchor point is included.
AI 23.1.1
MacOs 10.13.619 votes -
Distribute spacing units work wrong
Hello,
Illustrator 23.0.2. I use "cm" units in whole software, but Distribute Spacing right now working only in points...
I think your software is falling down year by year.
19 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Breaking links for several selected symbols at once doesn’t work
At the moment it is not possible to unlink several selected symbols at once with the context menu command. Illustrator will unlink the symbol that is at the top in the layer panel.
If you use the symbol menu command to unlink the symbols all selected symbols are unlinked.
Thank you!
19 votesThe issue is no longer happening in Ai Beta 28.4.0.8
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Illustrator wont show correct color of png imported
Since I have updated to the newest version I can't seem to upload pngs into Illustrator. They show as if they are negative. I run on a MacBook Pro Mac OS Mojave Version 10.14.1. Illustrator 23.0.1
19 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Can't Print Illustration
Illustrator refuses to print even small 8.5 x 11 files to our desktop printer. This is an essential part of this program and severely impacts my ability to design and create production files when I cannot print out a simple proof without exporting it to a PDF before Printing.
19 votesHi,
We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.comSummary of Issue:
- While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
- Changing the default printer to something else solves the issue.
- Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt
Workaround:
- Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.
Microsoft Support Ticket No.: 119070821001723
Adobe Internal Tracking ID: AI-4215933Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Slow Type Performance
I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out…
19 votes -
Recolor artwork window stops working shortly after opening (Illustrator CC2018)
Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).
I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.
Any idea how to fix this?
Thanks for the help…
19 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Raghuveer Singh
Illustrator Team -
Image Trace has a problem keeping the artwork in the same location from the original.
Illustrator version 22.0.1
Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."
As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific…
19 votes -
19 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Text lost when updating text of old version
Illustrator CC 2018.(No problem before 2017)
Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.・Prepare and open files of version 10 or lower
・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
・Save immediately
・Open the saved file
・Click on the legacy text part with the mouse
・On the warning screen, click [Update]
→ The text that should have been updated disappearsReported in the thread of Japan Forum.
https://forums.adobe.com/thread/240111119 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Select > Same > (Fill, Stroke, etc.) no longer working in charts
Adobe CC2018
When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.19 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Turn off Smooth Tool slider
I'm not sure if this is a bug or I just don't know what I'm doing so apologies if this is no the right place to post.
A few days ago I chose Object > Path > Smooth rather than using the Smooth tool as I normally do. A slider popped up which was actually rather useful. But now whenever I hold option to use the smooth tool (while using the Pencil), this slider dialog pops up directly over the area I am trying to see. Is there a way to turn this back off? Thanks!
18 votesWhile there is still no way to completely disable the Smooth panel when the Smooth tool is picked, the bar now remembers its position and better picks the initial location.
Please comment on this behavior and upvote if you think there still should be an option to not show it.
- Don't see your idea?