8069 results found

1. library colors covert process colors to spot when bringing them into a new document

   OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

   Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

   To reproduce this bug:
   Open a new document in illustrator.
   Define a process color and save it to a Library.
   Open a new document.
   Create a box.
   Fill the box with the Library color.

   Expected: The box should be filled with a process color.
   Result: The box is filled with a spot color.

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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2. Guides are too thin and barely visible

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS Mojave Version 10.14.4. I also work on an external screen.

   EDIT Now I've opened another document, the guides behave as usual again...

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS… more

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   6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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3. Illustrator slow on Retina display

   Hi,

   Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

   I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

   Does anyone have any idea's on how to solve this?

   I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

   Thanks

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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4. Missing fonts issue

   It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Zoom level and/or viewport position changes when switching between normal view and pixel preview
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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019

   1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019

   2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "

   3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.

   4. I receive: " An unknown error has occured. "

   I uninstalled and re-installed CC 2019 with no changes.

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   9 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. General Bugs in Graph Tool

   Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
   Illustrator Version: CC 2019, german

   The Graph tool needs many bugfixes.
   1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
   2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
   3. When changing some data (numbers, words etc.) in an existing graph that uses grafic styles (for lines, bars etc.), some items lose the grafic style and turn back to black or to invisible (see jpg). Some of the items or values (like 0-10-20-30% for example) change position and "jump" to other lower or higher positions, some keep their position. (see jpg)
   4. when changing the size of a chart with formatted text, the text has to be re-formatted after resizing the chart which is logical, but nonetheless uncomfortable to work with.
   5. Last but not least (well, not really a bug, but..) why is there no possibility to integrate the data-values into the charts? (Without working with graph designs - which is far too complicated and uncomfortable, I think) . For example, you have two columns, one with 25% , one with 50%. Why can't you just integrate the written value "25%" in the graph? (jpg)

   Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
   Illustrator Version: CC 2019, german

   The Graph tool needs many bugfixes.
   1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
   2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
   3. When changing some… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. Illustrator 2019 slow and laggy on windows

   Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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9. Paste in Place gets object pasted into its original layer and not a selected one

   Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

   However, if disabling this option does not help — please comment.

10. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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11. Toggling tabs does not refresh/display correct file.

    When multiple files are open, toggling from one file to another (via tabs) does not always display the correct file.

    I've only encountered this bug with CC 2019.

    Each release = less usable + more bugs

    9 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. home screen keeps loading

    When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

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    7 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. The Selection Tool keeps defaulting to the Direct Selection tool

    The Selection Tool keeps defaulting to the Direct Selection tool

    9 votes

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    16 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like later builds of Illustrator don’t have this problem.

    Please verify or disprove it.

    The mentioned problem with Group Selection and Selection tools selecting singular points is reported here, with a workaround solution.

14. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

15. Graphic Styles Panel Crashes Illustrator (macOS Movaje)

    Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.

    On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.

    I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.

    9 votes

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Align to compound shape / key object bug (CC 23.0.1 / Win 7)

    While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

    Steps to recreate:
    1. Select two objects, one of which is a compound shape
    2. Make the compound shape the key object (click on it while selected)
    3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

    Result:
    The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

    Expected result:
    The key object should stay put and the 2nd object moves to the specified distance from the key object.

    Note:
    Expanding the compound shape using the pathfinder palette and repeating the steps above causes the key object/spacing to behave as it is expected to.

    The attached video demonstrates the expected behaviour first and then highlights the issue. The video also shows a second issue whereby when you choose a key object without the Align palette at the forefront, the distribute spacing text entry point is greyed out.

    Could be related to the following issues:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32727160-smart-guides-does-not-align-to-compound-shapes
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36007084-compound-shape-bounding-box-issues

    While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

    Steps to recreate:
    1. Select two objects, one of which is a compound shape
    2. Make the compound shape the key object (click on it while selected)
    3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

    Result:
    The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

    Expected… more

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    0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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17. Workspace panels move on their own

    While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating

18. Disappearing an outline size diameter of a brush tool

    When you just launch the Adobe Illustrator, you can see the outline size diameter of the cursor of brush/blob brush tools, but when you have drawn something the outline disappears , you can see only an icon of the brush and no clue what size is currently on.

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    10 comments  ·  Brushes  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. saving ai/pdf file is too slow

    Saving ai or pdf file takes a lot longer than what it supposed to be. This is newly purcahse mackbook pro that I am using and its performance is great with photoshop and other adobe apps. I even untick 'pdf compatible' setting but it won't change a thing.

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Illustrator version 22.1 keeps crashing my computer.

    Illustrator 22.1 (64 bit)
    Windows 7

    Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.

    Virtually unusable as it is currently running.

    Problem does not happen with either Photoshop or InDesign on this pc.

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    9 votes

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator