Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7656 results found
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Illustrator Keeps Crashing
Illustrator crashes every time I use it. I could be drawing for two minutes and it will crash out of nowhere. It often lags as well. I have the newest update and have tried uninstalling and installing it and still it continues to crash. I am using Windows 10 Pro with illustrator.
18 votesWe have fixed the issues reported in this thread. Please create a new issue if you see a Illustrator Crash on latest builds.
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Activate text field for numeric Rotation
When the numeric rotation dialog is opened - it would be convenient when the text field is active for direct input of the Angle (I think this was the case in earlier versions).
In Ai19, the dialog is 'dead' - nothing happens when we start typing - whe have to type 5x Tab to get in the field.
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar
Illustrator Team -
Fat bold hidden characters
I'm tired of muzzy white-space-markers, carriage returns and line breaks.
Why are theese so fat and ugly?18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator 24.0.1
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Warm Regards,
Ankit Goyal
Illustrator Team -
Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.
Hello,
I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
If I click anywhere it makes the error noise as if I have got an open window.
This seems to be a glitch with the latest software release.Thanks
18 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Unable to retain the last active artboard on switching from another file
This is related to this issue here, though I'm unable to vote or comment on it. So I'm reposting this issue, because it's still annoying.
When I ⌘+Tilde (~), on certain documents (the setting seems to be saved to a document), it automatically Fits Artboard to Screen on the last artboard of the document. It is confusing, and annoying, and interrupts workflows where I need to move quickly between artboards. Please fix this.
18 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Slow Type Performance
I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out…
18 votes -
Version info disappeared from “Get Info” of Finder
macOS 10.12.6
CC 22.1For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
When checking with xattr command, com.apple.ResourceFork did not exist in those file.
Did the specifications change?18 votesResource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.
Following Apple document talks about deprecations that lead to removal of Resource From .ai files
https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc
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Text import option error
Unable to open Ai file. It shows Text import error. Please advice how to fix
18 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one
I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.
- Create document, e.g. A4, with units set as mm
- Set grid 10×10 — it's my mostly used grid, because I live in metric world
- Set 'Keyboard increment' to 1mm
- Enable 'Snap to grid'
- Draw custom-sized rectangle
- Press Up or Down several times and watch how coordinates change
Expected:
Rectangle's Y should go like this:
55, 56, 57, 58, 59, 60, 61...Actual result:
Rectangle jumps like this:
55, 57, 58, 61, 63,…18 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Artboard selection bugs in Illustrator CC 2018
There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:
When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to…
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Expanding stroke on small objects seem to omit points in result
A very small ellipse, after its stroke is expanded, looses its lower inner point and the curviness changes visually. Please see the test file and the animation attached.
18 votes -
Random delay when running script via command line
When you run a script via the command line, sometimes there is a pause between launch and execution. The duration of this pause is always different.
It would be nice if there was no pause at all.
17 votes -
テキストの半角スペースに点が現れる
Ver 25.3.1 windows
25.3.1にバージョンアップすると突然テキストの半角スペースにピリオドが現れました。
1. テキストに半角スペースを打つ
2. テキストに線幅を入れて縁取りにする
3. その線の線端を丸型線端にするするとスペース部分に点が現れます。テキストをアウトライン化すると消えますが、そのままPDF書き出しすると残ります。
17 votes製品フィードバックへのご協力ありがとうございます。
ご報告いただいた「ver.25.3.1 でテキストに丸型線端の線幅が追加されると、半角スペースに点が表示される」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。
Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。
もし、修正されていないような場合は、コメントをお願いいたします。
今後ともよろしくお願いいたします。
Illustrator チーム
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Tab forces viewport to jump when panels are docked
When you have a complex document and panels docked, it takes a lot of time to hide them with Tab because the position of the viewport is moved. It does not happen when all panels are floating.
- Load Essentials Classic workspace
- Open any document with art in it (the more complex the better)
- Press Tab — viewport moves (and it is slow!)
- Press Tab again to show all panels
- Undock every panel and toolbars to make them float (including Control panel)
- Press Tab — viewports stays in place (and it is almost instant!)
So the position of viewport should not…
17 votes -
スタート画面に表示されるプリセットの修正要望
Illustratorのバージョン：25.2.1（macOS ,Bigsur）
スタート画面のプリセットの修正をお願いします。・「A4」の単位の表記をmmに修正してほしい
・「はがき」のカラー設定をRGBからCMYKにしてほしい17 votesI am happy to share that we have fixed this bug in our latest release – 26.0.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Envelope Distort with a top object that has curves with only one handle makes the contents tangled and broken
When I try to use envelope distort it makes all of the type look crazy. I have used it successfully in the past, I unchecked the distort button in options. Not sure how to solve, I restarted and reinstalled Illustrator — still not working. The attached image shows the 2 elements I am trying to distort and the bottom shows the result I get.
17 votes -
Straight line extension does not work if the adjacent point has a handle
I have a shape.
Some points of it have handles, some are not.
For example, two points adjacent to the the bottom-most one: the right one has no handles, the left one has one.
This, for some user-unfriendly reasons, matters and dictates Ai to draw an extension or not to.
If I grab bottom point and try to move it along the right segment’s virtual extension, AI draws it for me and I can snap the point to it — 'because the adjacent point has no handles'.
If I move this same point along the basically same straight left segment,…17 votesI am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Moving artboard with locked layers prompt warning
In 24.1, every time I move the artboard with my layers locked, I get the warning: "Any hidden or locked objects in the artboard will not be moved." EVERY TIME!
There is no "Don't show me this again" option and I am constantly adjusting artboards to fit customer's artwork.17 votes -
After redo is different from before undo
The reproduction procedure is as follows.
1. Create a point text containing two or more paragraphs
2. Change the transformation reference point to a position other than the default position
3. Transform it with the scaling toolAt this point, remember the state of the artboard.
Undo (command + Z) once.
Then redo (command + shift + Z).
It should be different from before undo.I feel very threatened because I often do this by hand.
in Japanese
再現手順は以下の通りです。
1. 段落を2つ以上含むポイントテキストを作成
2. 変形の基準点をデフォルトの位置以外に変更
3. それを拡大・縮小ツールで変形ここまで進めたら、アートボードの状態をよく覚えてください。
一回取り消し（command+Z）します。
そしてやり直し（command+shift+Z）します。
取り消し前と様子が違っているはずです。私はこれを手癖でよくやるのでとてもこわいです。
17 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Blend tool with Freeform Gradients does not working properly
Blend tool not working with shapes that contain gradients. (preview box is greyed out as well)
It won't work from the start with shapes that already contain gradients and only produces black shapes and an error message when the color is applied after making the blend.17 votes
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