8266 results found

1. Local file saving and opening is extremely slow when connected to slow external server or VPN.

   LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.

   Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.

   The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.

   So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?

   This is not an issue with Photoshop and Indesign.

   Illustrator CC 2018 - 22.1

   LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.

   Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.

   The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.

   So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?

   … more

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   19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. Colors for child items in Layers panel don’t get updated when a color of their parent is changed or when moved in/out of their sublayers

   If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.

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   9 comments  ·  Layers  ·  Delete…  ·  Admin →
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3. Illustrator CC 2018(Mac) Crashes every time I save

   Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save

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   94 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Can not export to png or jpg

   When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.

   When I try to export to png it comes up with an unknown error "(!now)"

   This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.

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   29 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. Properties panel does not scale in width

   In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

   In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

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   6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Paste occasionally does not put the pasted art in the center of the view (artboard), even after Fit Artboard in Window

   I'm about as expert an illustrator user can get — for years I've used FIT ARTBOARD (Command-0) as a way to cut/paste pixel perfectly centered artwork. The latest AI version 2017 is off - I realize align to artboard is the intended feature to attain this effect, however that way somewhat stinks because you can't make into a hotkey. Why doesn't Command-0 no longer perfectly center my artboard?
   (NOTE: the off-centered-ness varies from .1 to .01 inches - so very small -- but significant if you're doing engineering grade designs) -- thank you.

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   15 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This was marked as fixed in 2019, but there were several reports about this still happening after 2022.

   Please vote and comment if this is something you occasionally experience still.

7. アートボードパネルで選択を外したアートボードがアクティブになる

   macOS14.7.2
   Illustrator ver.30.3

   アートボードパネルで選択状態からクリックして選択を外すとアクティブなアートボードになる。選択を外す操作の場合は該当アートボードをアクティブにするべきではない。　

   再現手順
   1.新規ドキュメントを開きアートボードを２つ追加する。この状態では３つ目のアートボードがアクティブになる。
   2.アートボードパネル上でShiftキーを押しながら２つ目、１つ目のアートボードを順番に選択する。ここまでで、アクティブなアートボードは１つ目になる。
   3.アートボードパネル上では３つのアートボードが選択された状態となっている。
   4.Commandキーを押しながら２つ目のアートボードをクリックする。アートボードパネル上では２つ目のアートボードの選択が解除されるが、クリックされた２つ目のアートボードがアクティブになる。
   アートボードパネル上では１つ目と３つ目が選択された状態であるが、２つ目のアートボードがアクティブになることで、実質的には３つのアートボードが全て選択された状態になる。
   この状態で前面へペーストを行うと全てのアートボードにペーストされる。

   期待する結果
   アートボードパネルで選択を外したアートボードをアクティブにしない。

   実際の結果
   アートボードパネルで選択を外したにも関わらず、アクティブなアートボードになることで、実質的には選択を外した状態とはならない。

   EN
   When you click a selected item in the Artboards panel to deselect it, that artboard becomes active. Deselecting an item should not make that artboard active.　

   Steps to reproduce
   1. Open a new document and add two artboards. In this state, the third artboard becomes active.
   2. In the Artboards panel, hold down the Shift key and select the second and first artboards in that order. Now, the first artboard becomes active and In the Artboards panel, all three artboards are selected.
   3. Click the second artboard while holding down the Command key.
   4. In the Artboards panel, the second artboard is deselected, but the second artboard that was clicked becomes active.
   Although the first and third artboards remain selected in the Artboards panel, because the second artboard becomes active, it effectively results in all three artboards being selected. If you paste to front in this state, the content is pasted onto all artboards.

   Expected Result
   Do not make the artboard that was deselected in the Artboards panel active.

   Actual Result
   Even a click to deselect will still make that artboard active.

   macOS14.7.2
   Illustrator ver.30.3

   アートボードパネルで選択状態からクリックして選択を外すとアクティブなアートボードになる。選択を外す操作の場合は該当アートボードをアクティブにするべきではない。　

   再現手順
   1.新規ドキュメントを開きアートボードを２つ追加する。この状態では３つ目のアートボードがアクティブになる。
   2.アートボードパネル上でShiftキーを押しながら２つ目、１つ目のアートボードを順番に選択する。ここまでで、アクティブなアートボードは１つ目になる。
   3.アートボードパネル上では３つのアートボードが選択された状態となっている。
   4.Commandキーを押しながら２つ目のアートボードをクリックする。アートボードパネル上では２つ目のアートボードの選択が解除されるが、クリックされた２つ目のアートボードがアクティブになる。
   アートボードパネル上では１つ目と３つ目が選択された状態であるが、２つ目のアートボードがアクティブになることで、実質的には３つのアートボードが全て選択された状態になる。
   この状態で前面へペーストを行うと全てのアートボードにペーストされる。

   期待する結果
   アートボードパネルで選択を外したアートボードをアクティブにしない。

   実際の結果
   アートボードパネルで選択を外したにも関わらず、アクティブなアートボードになることで、実質的には選択を外した状態とはならない。

   EN
   When you click a selected item in the Artboards panel to deselect it, that artboard becomes active. Deselecting an item should not make that artboard active.　

   Steps to reproduce
   1. Open a new document and add two artboards. In this state, the third artboard becomes active.
   2. In the Artboards panel, hold down the Shift key and select the second and first artboards in that order. Now, the first artboard becomes active and In the Artboards panel, all three artboards are selected.
   3. Click… more

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   12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in the latest Beta Build 30.5.0.64, now availibale in CCD.

   Please try to update and see if this is really fixed.

8. Illustrator crashes using copy command

   Everytime I use the copy shortcut or from the edit drop down, Illustrator crashes. I'm on Windows 11. It just started today.

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   16 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We have confirmation from multiple users that copy paste crash issue is resolved after updating to latest MS Windows Defender security intelligence update - 1.435.148.

   Request everyone in this thread to update to the latest MS Windows Defender security intelligence update - 1.435.148 and share if this resolved this issue.

9. 表示用に埋込んだ日本語OTFが表示されない

   macOS14.7.2/27inch iMac/i5/32GB/1TB
   Illustrator ver.29.3

   再現手順
   1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
   2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
   3.指定したフォントをアンインストールする。
   4.先のドキュメントをIllustratorで開く。
   5.プレビュー用に埋め込まれたフォントが表示に利用されない。

   期待する結果
   埋め込まれたフォントを利用してオリジナルの体裁が表示される。

   実際の結果
   ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

   いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
   フォントのファミリー名やスタイル名の処理に問題があるように思います。

   Translated:
   Steps to reproduce
   1. Open a new document, enter any text, and specify a Japanese OTF font.
   2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
   3. Uninstall the specified font.
   4. Open the previous document in Illustrator.
   5. The font embedded for preview is not used for display.

   Expected result
   The original appearance is displayed using the embedded font.

   Actual result
   The encoded font is saved in the "Embedded Font Binary Data" included in the document's Dictionary, but is not used when the document is opened.

   I tested several things, and even if it is a Western font or CJK, it will be displayed in the preview if it is TrueType. Japanese fonts included in AdobeFont and Morisawa OTF, etc. are not used for display even though they are included in the document.
   There seems to be a problem with the processing of the font family name and style name.

   macOS14.7.2/27inch iMac/i5/32GB/1TB
   Illustrator ver.29.3

   再現手順
   1.新規ドキュメントを開き任意のテキストを入力し日本語OTFフォントを指定する。
   2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
   3.指定したフォントをアンインストールする。
   4.先のドキュメントをIllustratorで開く。
   5.プレビュー用に埋め込まれたフォントが表示に利用されない。

   期待する結果
   埋め込まれたフォントを利用してオリジナルの体裁が表示される。

   実際の結果
   ドキュメントのDictionaryに含まれる「Embeded Font Binary Data」にはエンコードされたフォントが保存されるが、ドキュメントを開いた際に利用されない。

   いくつか検証しましたが、WesternフォントやCJKであってもTrueTypeであればプレビュー表示されます。AdobeFontに含まれる日本語フォントやモリサワのOTF等がドキュメントに含められているにも関わらず表示に利用されません。
   フォントのファミリー名やスタイル名の処理に問題があるように思います。

   Translated:
   Steps to reproduce
   1. Open a new document, enter any text, and specify a Japanese OTF font.
   2. Check the "Embed permitted fonts for file preview" checkbox, save, and close.
   3. Uninstall the specified font.
   4. Open the previous document in Illustrator.
   5. The font embedded for preview is not used for display.

   Expected result
   The original appearance is displayed using the embedded font.

   Actual result
   The encoded font is saved in the "Embedded Font Binary Data" included in the… more

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Switching keyboard layout with Win32 API message hangs Illustrator.

    When I switch the keyboard layout to non-English, using the Win32 API SendMessage/PostMessage WM_INPUTLANGCHANGEREQUEST (0x50), Illustrator crashes.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This problem is reportedly fixed in the latest Beta Build 30.5.0.18. You can update and test if it’s truly gone.

    However, please not there are some known issues with this particular build:

    • Opening recent files from Home Screen Recent section is not working (opening recent files from File > Open Recent Files works fine).
    • Generative Expand does not open its own HUD when used after Generate Vector, Generative Shape Fill, or Sketch to Vector. Instead, the previous tool's HUD is displayed and Generative Expand remains inaccessible. Workaround: Ungroup the generative content first, then apply Generative Expand.
    • Half of Astute Graphics plugins can’t get loaded. Both teams are now aware of the problem.

    Comment back if the bug still persists for you.

11. Holding Shift (or Ctrl) to move RGB sliders together in Color panel doesn’t work when color is white

    A Help article on Color panel states we can hold Shift (also works for Ctrl, although unspecified there) to move color channels’ sliders 'in tandem', together, — http://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html#keys_for_the_color_panel

    This indeed works, in both RGB and CMYK modes (not in HSB, since its values won’t benefit from it).

    However, if all three RGB sliders are at 255/100% (white), this mode doesn’t work — please see the GIF attached.

    It probably makes sense for CMYK, where it’s not clear if 0-0-0-0 should become something like 24-24-24-24, but it totally makes sense for RGB, where we expect to get a gray color.

    Thanks to Franck Payen for bringing attention to this old problem. It’s not as irritating as others, but still it should be fixed.

    A Help article on Color panel states we can hold Shift (also works for Ctrl, although unspecified there) to move color channels’ sliders 'in tandem', together, — http://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html#keys_for_the_color_panel

    This indeed works, in both RGB and CMYK modes (not in HSB, since its values won’t benefit from it).

    However, if all three RGB sliders are at 255/100% (white), this mode doesn’t work — please see the GIF attached.

    It probably makes sense for CMYK, where it’s not clear if 0-0-0-0 should become something like 24-24-24-24, but it totally makes sense for RGB, where we expect to get a gray color.

    Thanks… more

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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12. Bitmaps display as vertical lines in GPU Preview in AI 28.5

    Multiple mentions of bitmaps showing as vertical lines. Displays correctly in CPU Preview in 28.5 but is broken in GPU preview. 2023 does not have this problem on the same system.
    From the forum:
    https://community.adobe.com/t5/illustrator-discussions/open-tiff-file-i-see-vertical-lines/m-p/14635967#M408390
    https://community.adobe.com/t5/illustrator-discussions/textures-showing-as-vertical-lines/m-p/14635988#M408391

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    11 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix is pushed into Global Availability build 28.6.

    If it misbehaves still — please comment back.

13. Align / Distribute ignores Constrain Angle

    The Align and Distribute options do not take into account the Constrain Angle setting when the Constrain Angle is not equal to zero. In simpler terms, the Constrain Angle for Align and Distribute is always set to zero.

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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14. Real-Time Drawing and Editing mode does not work for objects with both an effect and opacity mask added

    If an object has an opacity mask, Illustrator renders it correctly when the object is moved, the mask moves together with the object.

    But if you apply an effect to this object, Illustrator will keep the mask in place while the object is moved, as if it has the mask unlinked.

    On the other hand, if you unlink the mask for the object without the effect and try to move it — Illustrator will render it wrong again, as if the mask is linked, until you release the object.

    Please see the GIF attached and try the file yourself.

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    In the latest general build it works as expected, the opacity mask moves together with the object. Please check if it behaves for you as well.

15. Illustrator often fails to build a smooth blend for paths with mismatched number of anchors

    Take a look at the file attached and watch the images attached.
    Two curves are blended: one has 4 anchors, another one has 5 anchors.
    The blend Ai build has weird irregular slits in the middle.

    If you expand the blend and select problematic anchors, you’ll see that positions are correct, but some handles get interpolated wrongly.

    This happens often in many other scenarios.
    The current workaround is to add more points to blend, trying to guess and control which point get paired with another.
    Another workaround is to cut curves in pieces and blend in chunks.

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    0 comments  ·  Blends  ·  Delete…  ·  Admin →
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16. Illustrator 2023 (27) Crashes When Moving/Dragging

    All versions (27 on) have been crashing when I try to drag/move a group or selection of items. This seems to happen more when I am moving in small increments or if I'm zoomed in, but can happen when I am zoomed out and moving a larger distance as well. Any attempt to drag items from one area to another seems to cause a crash! I have been using Illustrator 27.2, on a 64GB M1 Max MacBook Pro, running Ventura 13.1. I use a Wacom Intuos Pro tablet that is updated to the latest drivers.

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    Resolved (Comments Open)  ·  18 comments  ·  Performance  ·  Delete…  ·  Admin →
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17. Pressing Ctrl/Cmd+Enter in Color field no longer adjusts other color values proportionately with live color preview since 27.1.1

    Prior to 27.1.1, when live color changes were made, we were able to use Ctrl/Cmd+Enter after changing a value to proportionally move all other sliders, which is an equivalent of dragging a slider with Ctrl/Cmd key held.
    The face the preview is now live should not kill this old feature., since Ai surely can remember previous values.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems it no longer happens.

    If you still experience this 0- please comment.

18. Copying tables from InDesign and only the text pastes in Illustrator

    Hello, I used to be able to copy a table I created in InDesign and copy and paste it into Illustrator with all of the formatting being the same. Now when I go to paste a table, all of the table formatting is missing and it's just a big block of text. Please fix this soon as my company does this on a day-to-day basis for our images. I attached an image of what it looks like when I paste the table in Illustrator.

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Illustrator team is working on a fix for this issue. Meanwhile you can use the below workaround to paste the table as it was before.

    Before you copy the table in InDesign, create a path object along with table and then copy from InDesign and Paste in Illustrator. This forces the PDF route for copy/paste between ID and AI

19. Locate in an action gives an error when nothing is selected

    Layers panel has a 'Locate Object' command in its menu.
    It can be recorded into an action directly, without messing with the Actions’ 'Insert Menus Item...' workaround approach.

    However, when this recorded action is called with no selection made, Ai throws an error (!):
    The action failed with an unexpected error code.
    Error:CANT

    ...if there is nothing to locate, locate nothing. But an error is too harsh, it breaks workflows.

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    0 comments  ·  Actions  ·  Delete…  ·  Admin →
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20. Cmd/Ctrl + Enter does not work in Properties to constrain a value temporarily

    I want to say first of all. Maybe most people don't know this. For example, the Transform Palette has a great feature while holding down the Ctrl key. At least for me.

    With Ctrl+Enter in the Transform Palette, I can scale proportionally enlarge/reduce regardless of whether the Constrain Width and Height Proportions button is selected or not.
    This feature (Ctrl+Enter) Properties Panel Does Not Work. When will you make this palette that you are so proud of more useful? For example, I want to add the Layer Palette custom. etc.

    The same feature that worked in the old versions of the Transform palette was broken after the new versions of which I forgot the number. The problem is; With CapsLock turned on, I am unable to proportionally enlarge/reduce regardless of whether Constrain Width and Height Proportions is selected or deselected. If CapsLock is turned off, it's fine. I'm doing proportional magnification and reduction with Ctrl+Enter.
    But sometimes I forget and when I see that you did it wrong, it turns out that CapsLock was turned on.
    What problem does the CapsLock key have with the Transform Palette?

    If anyone wants a video for those who don't understand, I'll do it without hesitation.

    I want to say first of all. Maybe most people don't know this. For example, the Transform Palette has a great feature while holding down the Ctrl key. At least for me.

    With Ctrl+Enter in the Transform Palette, I can scale proportionally enlarge/reduce regardless of whether the Constrain Width and Height Proportions button is selected or not.
    This feature (Ctrl+Enter) Properties Panel Does Not Work. When will you make this palette that you are so proud of more useful? For example, I want to add the Layer Palette custom. etc.

    The same feature that worked in the old versions of… more

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    6 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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