5917 results found

1. Please fix "colour changing of vector elements between Illustrator and Photoshop

   If you Copy/Paste vector objects - saving it to a library - from Illustrator to Photoshop, there is a marginal colour change. That's pretty annoying and has to be fixed immediately, thx!

   3 votes

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reported to be working fine in the latest builds. If this is still a problem for you — please leave a comment with details.

2. Delayed mouse movements when rulers are on

   I have just switched from a PC to a Macbook Pro 15.
   I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.

   I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.

   While I can have smooth mouse movements with rulers off, scrolling/navigating through the canvas is ALWAYS literally laggy; looks as if frames per second drop to around 15.

   It's really frustrating experiencing such issues on a more powerful device than what I previously had. Please help.

   I have just switched from a PC to a Macbook Pro 15.
   I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.

   I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.

   While I can have smooth mouse movements with rulers off, scrolling/navigating through… more

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. Line Segment tool not working, unable to access

   Line Segment tool not working, unable to access

   2 votes

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Is this still a problem for you?

   Please share more details on this if yes, please

4. Cannot update links from links panel

   Cannot update links by clicking "update" icon in links panel or by going to panel menu > Update Links. They do nothing. I have to wait until AI shows the "Some links need updating..." alert and then confirm to update or I have to close/open the file.

   What the heck happened in the latest update(s)? Feels like all of the panels are super busted.

   4 votes

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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5. Align to compound shape / key object bug (CC 23.0.1 / Win 7)

   While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

   Steps to recreate:
   1. Select two objects, one of which is a compound shape
   2. Make the compound shape the key object (click on it while selected)
   3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

   Result:
   The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

   Expected result:
   The key object should stay put and the 2nd object moves to the specified distance from the key object.

   Note:
   Expanding the compound shape using the pathfinder palette and repeating the steps above causes the key object/spacing to behave as it is expected to.

   The attached video demonstrates the expected behaviour first and then highlights the issue. The video also shows a second issue whereby when you choose a key object without the Align palette at the forefront, the distribute spacing text entry point is greyed out.

   Could be related to the following issues:
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32727160-smart-guides-does-not-align-to-compound-shapes
   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36007084-compound-shape-bounding-box-issues

   While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.

   Steps to recreate:
   1. Select two objects, one of which is a compound shape
   2. Make the compound shape the key object (click on it while selected)
   3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.

   Result:
   The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.

   Expected… more

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   9 votes

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   0 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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6. illustrator brushtool NOT displaying brush stoke in realtime

   I'm using quadro 2000 + 24GB Ram + dual xeon x5650.
   But when i using brush tool, turn on GPU performance.
   illustrator brush tool NOT displaying brush stoke in real times when i drawing. It work when i turn off GPU performance.

   ps: my system work fine AI 2018

   3 votes

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. Text entry error when naming Adobe CC library items

   First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

   One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

   Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If I immediately double-click the newly dragged item to name it, the default name gets focus, and I'm able to start typing my new name. Unfortunately, after three characters or so, the characters I've typed delete, and the field loses focus, requiring me to double-click the field and re-type (which usually works the second time).

   First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

   One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

   Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If… more

   3 votes

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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8. Can't drag a color swatch onto a gradient color stop

   macOS High Sierra, then Mojave 10.14.3
   iMac 2017
   Processor 3.4 GHz Intel Core i5
   Memory 24 GB 2400 MHz DDR4
   Graphics Radeon Pro 570 4096 MB

   I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can just drag the extra stop off of it to work around this, but it’s just another little thing that slows me down.

   macOS High Sierra, then Mojave 10.14.3
   iMac 2017
   Processor 3.4 GHz Intel Core i5
   Memory 24 GB 2400 MHz DDR4
   Graphics Radeon Pro 570 4096 MB

   I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can… more

   4 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. The operation cannot complete because of an unknown error [NOKY]
   6 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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10. Workspace Bug

    Have a strange bug. Have Dual Cinema displays with all of my palettes on one monitor. Saved workspace for this configuration. If I click to toggle between fill/stroke it resets my workspace and moves all of my palettes over to my first monitor but only in the bottom right 1/4 of the screen. If i hit "x' to toggle between fill/stroke this doesn't happen.

    cc 23.0.1 Mojave 10.14.1

    6 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Underscores in SVG id attributes won't get their CSS styles applied

    When using ids in SVG elements with underscores in them, their styles won't be applied when opened in Illustrator.

    Attached is a 281 bytes file showing the problem. Opening it in Illustrator should show the square being red.

    From the XML spec:
    Note that COLON, HYPHEN-MINUS, FULL STOP (period), LOW LINE (underscore), and MIDDLE DOT are explicitly permitted.

    https://www.w3.org/TR/2008/REC-xml-20081126/#sec-common-syn

    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. 23.0.1 Windows 10: Screen goes black frequently

    23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document

    6 votes

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Keyboard commands for zoom and hand tool don't work.

    Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.

    23 votes

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    41 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

14. Al CC crashing constantly

    I have a brand new Surface Pro 6 with 8Gb of RAM and AI CC is the only program I have put on it, yet the program crashes every time I start using the brush tools. How do I fix this? This new laptop was purchased specifically for me go use AI on and so far I an unable to do so.

    3 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Slow Mouse & shaking Cursor

    Slow Mouse & shaking Cursor on Canvas.
    Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
    Thx.

    illustrator: v23.0.3
    Mac OSX Mojave: 10.14.4

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    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Using Batch... and "Override save/export commands" does not work

    Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

    I have it recorded as an action, and it runs great.

    If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

    After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps leaves me with just an ai-file, and the export as svg and png leaves me with a single file with no file extension. Clearly not supposed to happen - is a fix likely?

    Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

    I have it recorded as an action, and it runs great.

    If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

    After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps… more

    2 votes

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    0 comments  ·  Actions  ·  Delete…  ·  Admin →
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17. Illustrator CC 2019 freezes when trying to save.

    Illustrator freezes while trying to save, both locally or on a network drive.

    7 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    I would like to know if your issue is resolved ? If not please help us by answering few questions-

    Hardware you were working?
    Is this very frequent?
    Your operating system?
    Are you connected to a VPN?

    Please revert us back with the above information,it may help us to reproduce the issue in house.

18. Appearance panel - Stroke on rectangle shape

    I have a rectangle shape in my appearance panel. When I try to add a stroke to it, I get a row saying "outline stroke" (underdotted as if it should be able to change) and popup tips saying "click to edit effect". But nothing happens when trying to click to open stroke settings. So I'm not sure if this is a bug, feature request or simply me doing it wrong. Anyway, it seams to be meant to work, if not it would be great if you could add things like strokes to these shape rectangles/circles.

    3 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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19. Twist effect does not act on a group as a whole

    When applying Effects > Distort and Transform > Twist to a group, the effect is applied on an individual object level and not on the group as a whole.

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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20. Can't open .dwg files all of a sudden

    Ai CC 2019 - Can no longer open dwg files - the error is "unknown file format" the old work around used to be to save the .dwg & all xref's to a 2010 version and it would open. Super frustrating as this has occurred in the middle of a project. How to get the dwg's compatible again?

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please email a dwg that was opening in CC 2018 but not on CC 2019.
    Email Address: sharewithai@adobe.com