8177 results found

1. reading XMP data in scripts broken by 25.4 update.

   Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

   It appears to be getting the error on this line:

   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

   Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

   Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

   // load XMP Library

   function loadXMPLibrary() {

   if (!ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
   
      } catch (e) {  
   
        alert('Unable to load the AdobeXMPScript library!');  
   
        return false;  
   
      }  
   

   }

   return true;

   }

   // unload XMP Library

   function unloadXMPLibrary() {

   if (ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript.unload();  
   
          ExternalObject.AdobeXMPScript = undefined;  
   
      } catch (e) {  
   
        alert('Unable to unload the AdobeXMPScript library!');  
   
      }  
   

   }

   }

   // list used fonts

   function list_fonts () {

   var doc = app.activeDocument;
   
   var fontsInfo = [];  
   
   loadXMPLibrary ();  
   
   fontsInfo.push (getFontsInfo (doc.fullName));  
   
   unloadXMPLibrary ();  
   
   var info = fontsInfo.join ('\n\n');
   
   return info;
   

   }

   // search used fonts

   function getFontsInfo(file) {

   var arr = [],

      xmpFile, 
   
      oXmp, 
   
      fontNumber, 
   
      i, 
   
      path, 
   
      fontfamily, 
   
      fontface, 
   
      ns = 'http://ns.adobe.com/xap/1.0/t/pg/';  
   

   xmpFile = new XMPFile(file.fsName, XMPConst.UNKNOWN, XMPConst.OPENFORREAD);

   oXmp = xmpFile.getXMP();

   fontNumber = oXmp.countArrayItems(ns, 'xmpTPg:Fonts');

   xmpFile.closeFile(XMPConst.CLOSEUPDATESAFELY);

   if (fontNumber) {

      for (i = 1; i <= fontNumber; i++) {  
   
          path = XMPUtils.composeArrayItemPath(ns, 'xmpTPg:Fonts', i);  
   
          fontfamily = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFamily');  
   
          fontface = oXmp.getStructField(ns, path, XMPConst.TYPE_FONT, 'fontFace');
   
          arr.push([fontfamily+' '+fontface]);
      }  
   

   }

   return arr.join(', ');

   }

   alert ("Fonts used in this document: \n" + list_fonts ());

   Illustrator 25.4 update broke scripts that try to read XMP data that worked in previous versions of Illustrator. This is the Mac version (have not tried in Windows).

   It appears to be getting the error on this line:

   ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');

   Comparing the frameworks in the package contents for 25.3.1 vs 25.4, the AdobeXMPScript framework appears to be missing in 25.4.

   Below is an example script to read font data that worked in 25.3, but errors loading the library in 25.4

   // load XMP Library

   function loadXMPLibrary() {

   if (!ExternalObject.AdobeXMPScript) {  
   
      try {  
   
          ExternalObject.AdobeXMPScript = new ExternalObject('lib:AdobeXMPScript');  
   
      } catch

   … more
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   6 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We have the fix available in the latest prerelease build 26.0

   Please update Illustrator using Adobe Creative Cloud application to the latest prerelease build from prerelease section

   Warm Regards,
   Aishwarya G Gadodia

2. Blue learn box won't go away

   I cannot see part of my workspace because the blue learn box covers up the panels and I cannot get it to go away. How am I supposed to use your program when your supposedly helpful box covers up what I need to see in order to create projects? This is unbelievably frustrating, and I am probably going to have to use some other program to create my logo since I cannot use the work space because of this idiotic blue learn bubble that won't go away and can't be moved, apparently.

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   19 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. System compatibility report

   Windows 10
   Adobe Illustrator 25.2

   While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.

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   35 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Corner Anchor Points become Smooth in 24.1

   Draw a straight line.
   Add Anchor points twice
   Use the Delete Anchor Point Tool to removwe the middle one.
   The adjoining Anchor point become smooth instead of staying Corner (as in previous versions).
   See also: https://community.adobe.com/t5/illustrator/anchor-point-glitch-during-removing-unnecessary-anchor-points-adobe-illustrator-24-1/m-p/10936870?page=1

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   5 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Version 24.0.1 becomes unresponsive

   I'm using Illustrator 24.0.1 with Windows 10 Pro

   Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.

   Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.

   Since updating it has happened daily even when working on relatively simple artworks.

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   24 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. Effects Preview Checkbox Has No Effect After First Check

   Version 24.0 (64-bit)

   When applying an effect to a path in Illustrator, checking the "Preview" checkbox will preview that effect, but unchecking the box does not return the path back to its original shape. To test:

   Use the pen tool to draw a multi-segment shape.
   Select the shape
   Click Effect->Distort & Transform->Roughen
   Click the Preview checkbox (the effect should be applied)
   Click the Preview checkbox again (the effect will not be removed)

   I've tested this with most of the previewable effects in the Effects menu and they all behave the same.

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   16 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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7. Alt + Scroll wheel doesn't zoom

   Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.

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   25 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedback.

8. Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it.

   When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open

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   16 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. SVGs not aligning properly unless empty objects in Layers are deleted

   When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a screen capture in GIF of what I've experienced.

   When I import an image in SVG format the alignment tools do not work properly to align the image with other elements on the artboard. I've found a work around for this, deleting the "title" layer of the SVG in the layers panel seems to allow it to work properly. There is no graphic information in the title layer as far as I'm aware so why does it affect how the alignment tools work? Also with the title layer still present clicking align moves it every time it's clicked rather than just once, how it usually behaves. I've attached a… more

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   18 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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10. Keyboard commands for zoom and hand tool don't work.

    Illustrator CC 2018 running on High Sierra. The keyboard command for the zoom and hand tools doesn't always work. Quitting and restarting the application does't resolve the issue. I have to restart my machine to restore functionality. It's seems to be be an entirely random issue.

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    41 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting the issue . Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Machine details which can be found by :
    MAC : Choose Apple menu  > About This Mac.

    WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .

    2. Version of Illustrator .

    3.Kindly rename your Preferences folder placed in below location and share this folder with us .
    MAC: /Users//Library/Preferences/Adobe Illustrator Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator team

11. Can't select or hide layers, AI instantly changes it back

    All was fine, until I discovered I can't change layers' visibility or lock them.
    Restart won't help. Please see animation attached and document shown.

    I remember I had this bug before but it somehow went away.

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    14 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail

    Thanks
    Anish

12. Can't move paragraph indent markers back to 0 in tab panel

    Illustrator CC 2018
    Windows 10

    When I try to move the top or bottom indent markers back to zero, it snaps back to its original place.
    If I type 0 in the X: box, it doesn't work.
    If I set it to 1, cliclk in the X: box and press the down arrow on my keyboard, it doens't work.

    The only way to set it back is via the Paragraph panel.

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    10 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue seems to be fixed in the latest version of Illustrator.

    Please try to test it and reply back if it works as expected for you.

13. Scaling only appearance (without objects) doesn't work

    I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
    AI does nothing.
    Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
    I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
    Photoshop does scaling of effects all right.

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    Please share the document in which this issue is seen by you.

    
    1) Kindly share a video recording for the issue 

    2)Please share your system details - OS, GPU etc.

    3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.

    
    

    Regards,
    Aishwarya 'G' Gadodia
    Illustrator Team

14. Color Mixer in Control and Properties panels gets broken after using Tab

    The Color Mixer in Properties and Control works oddly. Here, I try to navigate my fields with Tab, and then drag one slider — boom, it all breaks: sliders vanish, active fields become visually inactive, closing it becomes very hard...

    I feel like it started happening when the generative virus put its tendrils into Ai.

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    19 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue and rolled out a Beta build for all of you have an early look. Please try this in the latest Beta build and let us know your feedback.

    
    

    We will roll it out soon in the general availability builds.

15. 「環境にないフォントを解決する」などからバリアブルフォントをアクティベートできない／Cannot activate variable fonts through Resolve Missing Fonts.

    Adobe Fontsが含まれたドキュメントを開くとき、そのフォントが環境になくても「環境にないフォントを解決する」などからアクティベートできるのですが、バリアブルフォントの場合はアクティベートができず、困っています。

    ・和文でも欧文でもバリアブルフォントだとアクティベートできない
    ・Beta版と製品版（2025、2024）で確認したが、アクティベートできないのはいずれも同じ

    回避策として

    ・Adobe FontsのWebサイトで事前にアクティベートしておく
    ・文字パネルの「さらに検索」タブからアクティベートする

    などの方法が挙げられますが、単純に手間ですし、初心者さんにとってはハードルの高い作業だと感じます。
    ほかのフォント同様に「環境にないフォントを解決する」や「フォントの検索や置き換え」からでもアクティベートできるのが正しい挙動だと考えています。

    UserVoiceで似たような報告を見つけられなかったので、日本語版だけのバグではないか？と疑っています。
    バグであれば早めに解消いただけると嬉しいです。

    ---

    When opening a document with Adobe Fonts, missing fonts can usually be activated via "Resolve Missing Fonts," but variable fonts cannot.

    • This affects both Japanese and Latin variable fonts.
      
    • Tested in Beta and release versions (2025, 2024) with the same result.
      

    Workarounds:
    
    - Manually activating fonts on the Adobe Fonts website.
    
    - Using the "Find More" tab in the Character panel.

    However, these add extra steps and can be difficult for beginners. Variable fonts should also be activatable through "Resolve Missing Fonts" and "Find/Replace Fonts," just like other fonts.

    I suspect this might be a bug specific to the Japanese version, but if you experience the same issue in non-Japanese versions of Illustrator, please vote and leave a comment.

    Adobe Fontsが含まれたドキュメントを開くとき、そのフォントが環境になくても「環境にないフォントを解決する」などからアクティベートできるのですが、バリアブルフォントの場合はアクティベートができず、困っています。

    ・和文でも欧文でもバリアブルフォントだとアクティベートできない
    ・Beta版と製品版（2025、2024）で確認したが、アクティベートできないのはいずれも同じ

    回避策として

    ・Adobe FontsのWebサイトで事前にアクティベートしておく
    ・文字パネルの「さらに検索」タブからアクティベートする

    などの方法が挙げられますが、単純に手間ですし、初心者さんにとってはハードルの高い作業だと感じます。
    ほかのフォント同様に「環境にないフォントを解決する」や「フォントの検索や置き換え」からでもアクティベートできるのが正しい挙動だと考えています。

    UserVoiceで似たような報告を見つけられなかったので、日本語版だけのバグではないか？と疑っています。
    バグであれば早めに解消いただけると嬉しいです。

    ---

    When opening a document with Adobe Fonts, missing fonts can usually be activated via "Resolve Missing Fonts," but variable fonts cannot.

    • This affects both Japanese and Latin variable fonts.
      
    • Tested in Beta and release versions (2025, 2024) with the same result.
      

    Workarounds:
    
    - Manually activating fonts on the Adobe Fonts website.
    
    - Using the "Find More" tab in the Character panel.

    However, these add extra steps and can be difficult for beginners. Variable fonts should also be activatable through "Resolve Missing Fonts" and "Find/Replace Fonts," just like other… more

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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16. The small Generative AI marketing window won't close.

    When starting work this morning, a small marketing window popped up inviting me to try Generative AI. I click on the little X in the upper corner but it wouldn't close without restarting Illustrator. These marketing windows are interfering with production and are useless, please stop using them.

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    6 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. 警告無しに文字詰めが変化する

    ver.27において、マイナーバージョンリリース又はマイクロバージョンリリースにおいてオプティカルカーニングの仕様が度々変更されています。これ自体は改善の意味合いの強い対応で仕様変更と考えます。
    しかし、仕様変更以前のバージョンの文字組み仕様が異なるにもかかわらず、なんの警告も無しに文字組みが変化します。こういったケースではユーザーに注意を促す警告を表示するべきでしょう。

    再現手順
    1. Illustrator ver.26.5にてエリア内文字を作成し文字間のカーニングを「オプティカル」に設定し、均等配置を指定する。
    2.Illustrator2020形式で保存する。
    3.Illustrator ver.27.9で開いてTツールを用いてエリア内文字にカーソルを入れるか、テキスト自体を移動する。
    4.カーニングの状態が変化する。

    期待する結果
    カーニングが変化する際は警告を表示する。

    実際の結果
    なんの警告もなくカーニングが変化する。

    理想を言えば、既存のファイルに対して新しいカーニング値を自動的に適用せずに以前と全く同じ表示にするのが良いですが、仕様の変更自体は改善の意味合いが強く、仕方ない面もあるかと思います。しかし、編集しているユーザーが、この変化に気が付かない事によりデータトラブルを誘発する可能性もあります。
    これは2022の最終バージョンが書き出す2020形式のファイルでも起こる挙動です。影響を受けるファイルは相当数存在するはずですから、せめて警告が表示されるようにしていただきたいと思います。

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. When a crash happens, the Recent Files lists get reset to the state they had on launch

    File > Open Recent Files list and a Recent files at home screen don’t get recorded somewhere safe as soon as a document gets opened.

    So each time Illustrator crashes (and sadly it’s a ordinary way and the only reason for Illustrator to get relaunched), both lists get lost — Illustrator shows them in the state they had when the program was closed successfully.

    Illustrator should update and store these lists as soon as they change and don’t loose them on crash.

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    9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Area Type Options: Align is mislabeled. Should say "vertical", not "horizontal"

    This UI option is mislabeled. It controls the vertical alignment of the text in a frame, not the horizontal alignment.

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Select all in an isolated group selects and allows to move locked and hidden objects

    Imagine a group. Let's isolate it and hide one object, lock another, and leave the third one as it is. Ctrl+A to select all and then move the selection. Illustrator then moves all the objects, despite it does not behave like this on canvas.

    If you check layers, you’ll see that Illustrator targets all children (double circle markers) but not a parent (the recent fix), and selects all objects including the parent (big square markers).

    If you try to move the selection, all objects get moved.

    This is not what happens if we try to select objects on canvas, locked and hidden objects are ignored. Polls about expectations with further private questionings I made tell that some users are aware of it, and they are mostly power users that discovered it long ago, but most users expect locked/hide objects to stay in place — approximately 2 to 1.

    There is another case that has a similar behaviour — artboards you can move and have objects on them moved as well, despite them being locked or hidden, and there is an option to toggle that — 'Move Locked and Hidden Artwork with Artboard' in Preferences > Selection & Anchor Display. We can target/select the isolated group and get a proper selection, but Ctrl+A still select everything, like the attached images shows.

    Treat groups as a box: we open it (= isolate) and want to deal with things with it. Yep, we can move the opened box, but this is not the reason we open it, right?

    Imagine a group. Let's isolate it and hide one object, lock another, and leave the third one as it is. Ctrl+A to select all and then move the selection. Illustrator then moves all the objects, despite it does not behave like this on canvas.

    If you check layers, you’ll see that Illustrator targets all children (double circle markers) but not a parent (the recent fix), and selects all objects including the parent (big square markers).

    If you try to move the selection, all objects get moved.

    This is not what happens if we try to select objects on canvas, locked… more

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    3 comments  ·  Isolation  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team