Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7709 results found
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delete anchor point tool selecting bottom object
When two anchors of different objects are layered on top of one another, the delete anchor point tool will always select the bottom object, whether I have the top object selected or not. The add anchor point tool and direct selection will select the top object, but I want to be able to delete the anchor from the top object without having to go into isolation mode. This wasn't the case in the previous version.
18 votes -
Load texture not working in 2020
Mac OS 10.15.1, Illustrator 2020. For years I've used a custom texture (psd file) that I load into texturizer. But since updating to 2020 Illustrator this custom file doesn't work. I upload the texture file, it looks good in the texturizer panel, but when I click OK nothing happens. When I reopen the selection in the texturizer panel it has "canvas" texture. I'm using the same psd file I've always used. Even when I rename it and save it in Photoshop 2020 I have the same problem.
18 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Closing while saving dialogue box has a grammatical error.
The close-while-saving dialogue box says "Close anyways" as an option which bugs me because it should read as "anyway" not "anyways." The latter is grammatically incorrect. Not to mention that "getting saved" is also wrong and should be "being saved"
18 votesWe have the fix available in the latest release, where we have redesigned this dialog. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar -
Illustrator Keeps Crashing
Illustrator crashes every time I use it. I could be drawing for two minutes and it will crash out of nowhere. It often lags as well. I have the newest update and have tried uninstalling and installing it and still it continues to crash. I am using Windows 10 Pro with illustrator.
18 votesWe have fixed the issues reported in this thread. Please create a new issue if you see a Illustrator Crash on latest builds.
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Gradient tool issues
Handles on on object's Gradient Annotator are difficult to adjust once a gradient has been dropped. Usually, handles simply don't respond. User needs to start from scratch and create a brand new gradient rather than make small adjustments to existing ones.
Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document.
Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.
FIX: Allow us to toggle the preview effect.
- Dropping a color onto the gradient slider, color creates a new color-point onto slider, immediately next to existing…
18 votesHi All,
Thanks for reporting this issue. We understand your problem and investigating this issue from tolerance perspective of gradient widget on screen and slider. We will require some specific information to investigate the other Gradient Issues, Kindly add your vote on relevant thread for below issues:
Repeated but not consistent bug: adjusting one gradient causes changes to unrelated gradients on same document. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461230-adjusting-one-gradient-causes-changes-to-unrelated
Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect. → https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44461233-live-preview-of-gradient-tool-is-prohibitively-slo
Gradient tool on desktop similar to the iPad version! → https://illustrator.uservoice.com/forums/333657/suggestions/46159303
Thanks for your patience and support!
Ankit Goyal, Illustrator Team
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Activate text field for numeric Rotation
When the numeric rotation dialog is opened - it would be convenient when the text field is active for direct input of the Angle (I think this was the case in earlier versions).
In Ai19, the dialog is 'dead' - nothing happens when we start typing - whe have to type 5x Tab to get in the field.
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar
Illustrator Team -
Fat bold hidden characters
I'm tired of muzzy white-space-markers, carriage returns and line breaks.
Why are theese so fat and ugly?18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator 24.0.1
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Warm Regards,
Ankit Goyal
Illustrator Team -
Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.
Hello,
I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
If I click anywhere it makes the error noise as if I have got an open window.
This seems to be a glitch with the latest software release.Thanks
18 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Unable to retain the last active artboard on switching from another file
This is related to this issue here, though I'm unable to vote or comment on it. So I'm reposting this issue, because it's still annoying.
When I ⌘+Tilde (~), on certain documents (the setting seems to be saved to a document), it automatically Fits Artboard to Screen on the last artboard of the document. It is confusing, and annoying, and interrupts workflows where I need to move quickly between artboards. Please fix this.
18 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Slow Type Performance
I just recently updated to 22.1 running on Windows 10. I have a list of names that was copied from two columns (first name, last name) that was copied from an Excel spreadsheet. I'm trying to remove the tabs between the columns and replace them with spaces. Once I hit the backspace key it takes approximately 5 seconds to perform the backspace and another couple of seconds to add the space. This is a list of several hundred names so it is unmercifully crippling. Other operations outside of type are somewhat laggy but not nearly as bad. I cleared out…
18 votes -
Version info disappeared from “Get Info” of Finder
macOS 10.12.6
CC 22.1For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
When checking with xattr command, com.apple.ResourceFork did not exist in those file.
Did the specifications change?18 votesResource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.
Following Apple document talks about deprecations that lead to removal of Resource From .ai files
https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc
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Text import option error
Unable to open Ai file. It shows Text import error. Please advice how to fix
18 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one
I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.
- Create document, e.g. A4, with units set as mm
- Set grid 10×10 — it's my mostly used grid, because I live in metric world
- Set 'Keyboard increment' to 1mm
- Enable 'Snap to grid'
- Draw custom-sized rectangle
- Press Up or Down several times and watch how coordinates change
Expected:
Rectangle's Y should go like this:
55, 56, 57, 58, 59, 60, 61...Actual result:
Rectangle jumps like this:
55, 57, 58, 61, 63,…18 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Artboard selection bugs in Illustrator CC 2018
There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:
When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to…
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Expanding stroke on small objects seem to omit points in result
A very small ellipse, after its stroke is expanded, looses its lower inner point and the curviness changes visually. Please see the test file and the animation attached.
18 votes -
Elements placed on top of a Dynamic Symbol disappear when exported as JPEG
Any element placed on top of a dynamic symbol looks hidden behind the symbol when exported as JPEG.
Works in 2023, stopped working in 2024 version 28.517 votes -
Random delay when running script via command line
When you run a script via the command line, sometimes there is a pause between launch and execution. The duration of this pause is always different.
It would be nice if there was no pause at all.
17 votes -
Group Selection and Selection Tool move individual points and handles
When using the Group selection tool, I highlight an object by clicking it and then try and move it. Rather than moving the object highlighted, the tool selects a single point - grabs it - and I move that single point instead. This often leads to a crash of the application.
17 votesThe solution to this problem is to disable the dedicated 'Show handles when multiple anchors are selected' option in Preferences > Selection & Anchor Display.
Usually it is off by default and does not interfere.
However, when it’s enabled, Illustrator displays all handles for all selected art when Group Selection tool is used, and it can lead to accidental handle changes when moving the art.
If you have it disabled but still have problems — please comment back.
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縦組みのアキ量設定が水平比率の影響を受ける
ver.22以降（確認できた範囲）
macOS 10.13〜11.6.7（確認できた範囲）縦組みのテキストに対して「アキを挿入（右・下）」を設定した上で水平比率を操作するとその比率に応じてアキ量が変化する。
- テキストツールにて縦組みテキストを入力する。
- 文字パネルにて「アキを挿入（右・下）」を設定する。 3.. 当該テキストに対して水平比率を設定する。
- 文字の縦幅は変わらないがアキ量が水平比率に比例して増減する。
期待する結果
縦組みのアキ量は水平比率の影響を受けない。実際の結果
縦組みのアキ量設が水平比率の値によって変化する。回避手段
アキ量設定を使わずにトラッキングによる調整を行う。これは単純なバグです。縦組み時に水平比率を調整しても文字の天地は変化しません。しかし、アキ量（上・左）、アキを挿入（右・下）ともに水平比率の値の影響を受けます。横組みと縦組みを同様に処理していると考えられます。
17 votes -
テキストの半角スペースに点が現れる
Ver 25.3.1 windows
25.3.1にバージョンアップすると突然テキストの半角スペースにピリオドが現れました。
1. テキストに半角スペースを打つ
2. テキストに線幅を入れて縁取りにする
3. その線の線端を丸型線端にするするとスペース部分に点が現れます。テキストをアウトライン化すると消えますが、そのままPDF書き出しすると残ります。
17 votes製品フィードバックへのご協力ありがとうございます。
ご報告いただいた「ver.25.3.1 でテキストに丸型線端の線幅が追加されると、半角スペースに点が表示される」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。
Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。
もし、修正されていないような場合は、コメントをお願いいたします。
今後ともよろしくお願いいたします。
Illustrator チーム
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