Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7679 results found
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Local file saving and opening is extremely slow when connected to slow external server or VPN.
LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.
Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.
The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.
So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?
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16 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator CC 2018(Mac) Crashes every time I save
Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save
16 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Can not export to png or jpg
When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.
When I try to export to png it comes up with an unknown error "(!now)"
This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.
16 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Zoom in and Zoom Out Through Mouse Wheel does not work
In previous Adobe PD and Illustrator versions i was using preferences setting to change the zoom with Mouse Wheel, but in this version it is not available.
16 votes -
no resize handles
My Selection tool does not show the resize handles anymore- this is making it nearly impossible to design easily- I have to measure and assign all aspects if it isnt sized right the first go. I have tried everything to fix it and I need it for school
16 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
"Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB
Illustrator 21.1.0
1. Created text or other items in an RGB AI doc.
2. Add to CC library via drag and drop.
3. Open CMYK AI doc
4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).Expected result: RGB items converted to CMYK
Actual result: CMYK doc converted to RGB
16 votesHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Bitmaps display as vertical lines in GPU Preview in AI 28.5
Multiple mentions of bitmaps showing as vertical lines. Displays correctly in CPU Preview in 28.5 but is broken in GPU preview. 2023 does not have this problem on the same system.
From the forum:
https://community.adobe.com/t5/illustrator-discussions/open-tiff-file-i-see-vertical-lines/m-p/14635967#M408390
https://community.adobe.com/t5/illustrator-discussions/textures-showing-as-vertical-lines/m-p/14635988#M408391-
screenshot.1720181583.jpg 389 KB -
screenshot.1720181608.jpg 165 KB -
Zrzut ekranu 2024-07-01 203340.png 134 KB -
5. video showing display bug.mp4 30955 KB -
6. lineart sample rotating inverts image.mp4 21930 KB -
4. in rare instances the inverted image shows up.png 2976 KB -
3. 400% zoom starts showing image correctly.png 712 KB -
2. 300% zoom still shows lines.png 26 KB -
1. 263.9% zoom shows lines.png 66 KB -
Bitmap-lines.gif 63 KB -
스크린샷 2024-05-21 215253.png 354 KB
15 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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Back with a vengeance: Constrain (holding Shift key) doesn't work with Smart Guides turned on, for Scale, Rotate, Reflect
This is an older bug that was fixed a while ago but seems to be back with a vengeance.
It is now happening in Adobe Illustrator 28.4 on Mac OS Sonoma 14.4.1.
See this link:
When smart guides are on none of the constrain features (holding down shift) work properly, whether it's rotating, reflecting, etc. It just sort of jumps back to one position, often the original position, and won't move. The little magenta text that lets you know the angle etc. also goes a little crazy and looks like it's trying to display a few different words on…
15 votesA current 'workaround' is to disable Transform Tools option in Preferences > Smart Guides. This removes the 'uniform' guide, making the smart guides less useful, but it stops it from jittering.
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The cursor is going to the opposite side while typing in Middle East world ready composer in Illustrator Hebrew / English Arabic language
Typing in Hebrew Language in Illustrator installed In English Hebrew Language. Selected Middle Eastern Single Line composer and the cursor is going to the opposite direction in Illustrator 28.1
15 votes -
Distribute Spacing options not available in keyboard shortcut list
When the Distribute Spacing options were added to the Align panel, they were not added to the Keyboard Shortcuts panel. They remain unavailable in v28.0.x. This is an oversight, obviously, that should not be hard to remedy but will make life much easier for those of us who rely on kbscs and/or auxiliary devices like Stream Deck, Logitech G-keys, or Xencelabs' Quick Keys, etc.
15 votes -
REMOVE THE POPUPS - share online
please remove the annoying popup ... i will never share or use google cloud for any business documents.
and i hate HATE popups that will not go away. i never want to see any popups.15 votesWe have rolled out a release yesterday which gives the capability to turn this off through a 'Don't Show Again' option available in the popup dialog.
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Free Distort effect doesn’t work properly with Freeform gradients
When Free Distort effect is applied to a path with a freeform gradient fill (we all now know it’s not a real fill), the stops just vanish if they happen to 'fall out' beyond the resulting path — the same way they get dropped when you edit a path with a Direct Selection tool (which can also be treated as a bug, because you are just ditching user data — these color stops should be able to be placed outside of the path!)
Images 6 and 7 show what happens if you try to make the shape larger than the…
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free_distort_freeform_gradients_8.png 93 KB -
free_distort_freeform_gradients_6.png 19 KB -
free_distort_freeform_gradients_7.png 63 KB -
free_distort_freeform_gradients_5.png 5 KB -
free_distort_freeform_gradients_3.png 47 KB -
free_distort_freeform_gradients_4.png 8 KB -
free_distort_freeform_gradients_1.png 69 KB -
free_distort_freeform_gradients_2.png 17 KB
15 votes -
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Cmd/Ctrl + Enter does not work in Properties to constrain a value temporarily
I want to say first of all. Maybe most people don't know this. For example, the Transform Palette has a great feature while holding down the Ctrl key. At least for me.
With Ctrl+Enter in the Transform Palette, I can scale proportionally enlarge/reduce regardless of whether the Constrain Width and Height Proportions button is selected or not.
This feature (Ctrl+Enter) Properties Panel Does Not Work. When will you make this palette that you are so proud of more useful? For example, I want to add the Layer Palette custom. etc.The same feature that worked in the old versions of…
15 votes -
Crashing repeatedly 26.4.1
Since the update to Illustrator v 26.4.1 there have been repeated crashes.
Crashes creating new document from template
Crashing when copying and pasting objects into Illustrator and crashing when working in the document. Only using basic shapes, although some shapes do have legacy 3D effects on them.
Windows 10 Enterprise Intel (R), Xeon(R) E-2276M CPU 2.80GHz 2.81 GHz RAM: 42.0 GB 64-bit OS, x64-based processor15 votesHi,
Thanks for reporting this issue. Kindly try the steps mentioned in the below article for this crash.
https://helpx.adobe.com/illustrator/kb/crash-issue-in-latest-version.html
Regards,
Ankit Goyal
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Type on Path Broken - Can't Resize
Not sure if this has been reported yet or not. When I use the type on path tool and try to resize it the type's center point is moved and/or the kerning is thrown way off. See the video for an example of what's happening.
The only way I can get around this is making a copy of the object so I can save an editable version, then outline the text on the other version so I can resize. This is a MASSIVE pain.
Using Ai version 25.4.1
15 votesHi,
Apologies for the inconvenience due to this issue.Please help by sharing some details:
1.) Is this Issue still happening on your machine in the latest version 27.5.0 ?
2.) If yes, please provide .ai file.Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.
Thanks and Regards
Rohit Jain
(Illustrator Team)
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Create New Sublayer button
I have a group that I want to make a sublayer instead.
I click it in the Layers panel and try to click Create New Sublayer button.
It’s grayed out.OK, think I, I must target it then, right? I do it.
The button is still grayed out.I select other objects, in Layers or on canvas.
Still grayed out.Then I click a layer name.
Surprise! Now and ONLY now the button is active... what?
What else can I mean when having selected anything else inside of a layer?Fine, I target my group, select a layer without targeting…
15 votes -
Color discripancy between "View on CPU" and "View on GPU" on a Mac with M1 chip
I'm now running AI on a macbook pro with M1 chip.
I noticed that when I switching "View on CPU" to "GPU", all colors became whiter and inaccurate (images inserted in AI became much whiter than the objects created and colored in AI).
I've checked my older Macbook pro with intel CPU and AMD graphic card, the colors keep the same and accurate when I switch from CPU to GPU.15 votes -
Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script
Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.
15 votesThis issue is fixed in AI 25.1 release, available for download from Creative Cloud Desktop.
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Illustrator strips out XMP metadata when exporting PNGs
From CS1 until CC2017 when exporting PNGs the XMP metadata was preserved; Adobe BROKE this in CC2018/2019/2020! It works for all other file formats. We have production customers that rely on the XMP metadata matching between the Illustrator file and the exported PNG. FIX IT! Photoshop fixed this bug in their most recent release - why are you behind?
15 votes -
Offset path small values results in skewed lines
Offset path small values (in my example it's 0.02 mm) results in skewed lines, compared to original text it's applied to.
15 votes
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