1352 results found

1. 3D RGB vector object pasted via clipboard in Photoshop becomes CMYK when editing its content

   Hello! I encountered this error: a vector RGB object with 3D effect, pasted as a smart object from Illustrator to Photoshop via clipboard, opens as CMYK when its contents are edited. Screen recording attached.
   Windows 11 23H2
   Illustrator 28.5
   Photoshop 25.7

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is going to address the issue.

2. AI 24 freezes on startup (Mac OS Catalina)

   Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

   1. I'm running Catalina 10.15.1 and Illustrator 2020.
   2. The applications is installed and launched
   3. I expect the app to open
   4. It freezes upon startup

   I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

   I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

   The bug seem related to not being able to initialize the Home Screen properly.

   I have already gone through steps of trashing preferences, etc. according to Technical Support.

   Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

   1. I'm running Catalina 10.15.1 and Illustrator 2020.
   2. The applications is installed and launched
   3. I expect the app to open
   4. It freezes upon startup

   I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

   I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

   The bug seem related to not being able to… more

   7 votes

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. GPU preview = poor quality in 22.1

   Image quality is poor with GPU performance activated in 22.1: lines appear too thick, anchor points are left on screen when they should have cleared, random artifacts appear on screen for no apparent reason. Solution is either deactivated GPU performance (not acceptable) or toggling to CPU preview on every document every single time the document is opened (also not acceptable). Please work on a fix for this before releasing 22.1 to the public.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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4. Hang/Freeze when trying to open an Illustrator file with a placed PDF/Image

   1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
   2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
   3. The expected result is that the file will open as normal.
   4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

   As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in the Illustrator file.

   1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
   2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
   3. The expected result is that the file will open as normal.
   4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

   As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels… more

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5. Receive PDF-X4 compatible PDFs when exporting X4 compatible

   Files exported with X4 PDF standard do not get the X4 approval by the Acrobat preflight. It always mocks transparency color settings. Is there a setting that I'm missing or is it a built-in bug?

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Bleed settings are not saving with document

   Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

   1) I open an existing print document (.ai format) in Illustrator
   2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
   3) I change the bleed to 0.125" on all edges again, then click OK.
   4) I save the document, close the document, then re-open the document
   5) I go to File --> Document Setup, and all the bleed settings are showing zero (0) again.

   This is very frustrating because I want to export to printable PDF files but the bleed doesn't show unless I do these steps every single time. I have hundreds of files I work with. This was never a problem until the version prior to this one and this version.

   version 24.0.1 (64-bit)
   Windows 10

   Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

   1) I open an existing print document (.ai format) in Illustrator
   2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
   3) I change the bleed to 0.125" on all edges again, then click OK.
   4) I save the document, close the document, then re-open the document
   5) I go to File --> Document Setup,… more

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   4 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Can't go full screen on Mac

   The latest version of Illustrator (28.1) will not go full screen. When I click the maximize (green plus) button in the top left of the window it does nothing. I'm running Ventura 13.4.1

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Home screen user interface not fully loading - looks like script - can't open templates either

   when I open Ai, the home screen UI doesn't seem to be loading correctly or all the way. see image below. I've tried uninstalling/reinstalling, updated my graphics card (Radeon AMD Vega 64) and made sure windows 10 was up to date. I'm able to open a blank file by clicking on the templates, but if I try to create my own new project, I just get a blank pop-up box.

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   3 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Version 23.0.3 Adobe PDF Preset / Transparency Flattener Preset "Convert All Text to Outlines" Not Working

   In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

   I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

   How is this issue considered “expected behavior” when:

   1) Setting Adobe PDF presets and Transparency Flattener presets to "convert text to outlines" is a feature of the software
   2) It has worked flawlessly in ALL previous versions of Illustrator and InDesign

   This is a pretty common practice that designers use when creating print documents. Most printers require all text to be outlines when receiving project files. It is very time consuming to manually change all text to outlines when you're working with a 100+ page project file. This feature, which I and countless others use on a daily basis, prevents the error of accidentally saving over a working file as well as saving time when preparing documents for print.

   If this feature (which is still showing as a feature in the current version) has been removed, I deeply implore you to bring this feature back.

   In all previous versions of Illustrator and InDesign, when saving a PDF, I have been able to set my PDF settings to convert all text to outlines by checking "Convert All Text To Outlines" in my Adobe PDF preset. Since my recent update to 23.0.3, this feature is no longer working properly. The setting is still an option, however, upon save/export of the PDF, text is not converted to outlines as it previously was.

   I have reached out to customer support for this issue and have been informed that this issue is "expected behavior of the software".

   How is… more

   4 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Illustrator 2021

    The bug is ILLUSTRATOR 2021 itself.
    - tried to save as bitmap to discover that finally the "save for web "option is gone - OK, but the "Export as" can't resize the picture and doesn't perform the action because "it's too big". So? How can I save the image? I open it with Photoshop but no, Photoshop "can't detect EPS data". Photoshop. You invented EPS. And you can't read an Illustrator-created EPS.
    I work with Illustrator since 1.0. I feel like timewarped back into pre-history. Please rename the bug (=Illustrator 2021) with a proper name: Illustrator 2021 BC.

    2 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Exported TIFF files not showing layers

    When exporting TIFF files as different art boards only one layer displays.

    I found the cause was that one of the layers was selected. This is the only item that was showing in the exported files.

    By simply deselecting the layer the whole file exports properly as expected.

    The two exported files are from the same document…

    The one with just the blue background is the one with the background selected making it the only thing showing.

    The other file was from the same document with nothing selected displaying both flags and background.

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    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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12. DXF files exported with wrong scale

    DXF files exported with wrong scale, final dimensions exported totally different from my AI file.
    I'm working under mm scale 1:1 under illustrator.
    Version is 28.5.

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13. Illustrator looses workspace settings

    Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool panel, because it opens in two columns. Why complicate this?

    Good day. My problem is that I worked for a very long time in Adobe Photoshop (cs3,4,5,6, cc). But Ai surprised me - to make a backup of the workspace I have to go to AppData / Roaming / Adobe / Illustrator etc. and make a copy of the folder, because when I open a new document, I get a completely different space. (Export/import settings do not help) Why can’t you transfer the settings to the program, and not to the open document? Every time I do as I feel comfortable and every time I reduce the Tool… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. CC 2018 Multiply Blend Mode Incorrect

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping shapes with PMS 123 on multiply them to make a new color. This in my opinion has always been wrong. In reality on press no-one runs a double hit, except for on occasion a white double hit on flexo. Nowadays the substrate and inks are better than you very rarely even see a double hit on white.

    CC 2018 & Mac Sierra

    If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.

    Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.

    We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping… more

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    8 votes

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    7 comments  ·  Print  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We could reproduce this issue at our end, following are the findings

    1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
    2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
    3. Works fine in Overprint Preview
    4. Works fine in Print & PDF

    Please confirm above observation match with the problem reported in this issue

15. Batch exporting ai>psd does not work in latest Illustrator update.

    Batch exporting does not work in latest update. The images appear to process, and as each image is processed, there is a message that a photoshop file is being created. However, the end result files are the same ai files that I began with. Using Mac OS 10.14.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Sizing bug of objects with corner radius

    Create a rectangle 25mm x 25mm.
    Change corner radius to 1mm.
    Rotate the rectangle 45 degrees.
    Try to change the with or height to 25mm in the transform palette.
    You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
    Illustrator 24.3 MacOS verion.
    It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.

    5 votes

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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17. Scale, move and rotate dialog boxes don't hold most recent values when you press return to open dialog box

    MACOS MOJAVE 10.14.6
    ILLUSTRATOR 24.3

    When i open the scale dialog box it has always held the most recent scale value, so if i wanted to scale something up 5% i would Press "S" on the keyboard, then type 105, hit return. then if i wanted to go another 5% i would hit return (to open the dialog box) and it would remember 105 in the active field. then i would hit return again to apply.

    When I hit return to open the dialog box now (in this example to increase by ANOTHER 105%) some random number comes up. it's super annoying. The same functionality is lost in the scale tool and the rotate tool.

    This functionality has been lost and fixed in previous updates. please fix. it's killing me.

    MACOS MOJAVE 10.14.6
    ILLUSTRATOR 24.3

    When i open the scale dialog box it has always held the most recent scale value, so if i wanted to scale something up 5% i would Press "S" on the keyboard, then type 105, hit return. then if i wanted to go another 5% i would hit return (to open the dialog box) and it would remember 105 in the active field. then i would hit return again to apply.

    When I hit return to open the dialog box now (in this example to increase by ANOTHER 105%) some random number comes up. it's… more

    2 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Window resize handle broken

    Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you add.

    Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you… more

    7 votes

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    4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Incomplete Bug Fix on Legacy Text Disappearing in v28

    Illustrator CC 2018.(No problem before 2017)
    Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.

    ・Prepare and open files of version 10 or lower
    ・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
    ・Save immediately
    ・Open the saved file
    ・Click on the legacy text part with the mouse
    ・On the warning screen, click [Update]
    → The text that should have been updated disappears

    Reported in the thread of Japan Forum.
    https://forums.adobe.com/thread/2401111

    7 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. [BUG] Rotating Object with Stroke Aligned to Outside Causes Object to Disappear and Render Improperly

    Rotating Object with Stroke Aligned to Outside Causes Object to Disappear and Render Improperly. If I apply a different stroke align, it seems to reappear. Tested it on different objects in different documents, restarted Illustrator, etc. Still the same

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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