90 results found

1. updated eps files no longer preview

   Running Mac OS 10.13.5, Illustrator CC 22.1

   When opening an existing eps file, I make a change to the file and then save. Then, when importing that file into ID, the image will not preview, and I just get a gray box. This also happens if I do a "save as" and overwrite the old file with the same name. However, if I choose "save a copy," the file previews fine. Help?

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2. Problem with <use> element of SVG files

   In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

   Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
   <circle cx="25" cy="20" id="circle" r="10"/>
   <use xlink:href="#circle" transform="translate(0 30)"/>
   <use href="#circle" transform="translate(0 60)"/>
   </svg>

   Tested in Illustrator 27.0 Windows

   In SVG 1.0/1.1, the <use> element uses the xlink:href attribute to refer to objects; In SVG 2.0, the attribute was changed to href. Illustrator supports the former, but not the latter, content will be lost when opening such a file.

   Below is a simple test case (saved as a .svg file). There are three circles in it, the second one is referenced via xlink:href and the third one is referenced via href, opening the file in Illustrator will only see the first two.

   <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="50" height="100">
   <circle cx="25" cy="20" id="circle" r="10"/>
   <use xlink:href="#circle" transform="translate(0 30)"/>
   <use… more

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3. svg mit Konturlinie wird falsch übersetzt

   Illustrator Version 25.4 auf Windows 10

   Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
   Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

   Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

   svg Inhalt korrekt:
   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:none;stroke:#525251;stroke-width:0.124;stroke-miterlimit:10;}
   </style>
   <path class="st0" d="M2.5,0h157.9c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4
   C0,1.1,1.1,0,2.5,0z"/>
   </svg>

   svg Inhalt mit außenliegender Konturlinie
   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   width="163px" height="57px" viewBox="0 0 163 57" style="enable-background:new 0 0 163 57;" xml:space="preserve">
   <style type="text/css">
   .st0{fill:#525251;}
   </style>
   <g>
   <path class="st0" d="M160.5,0c1.4,0,2.5,1.1,2.5,2.4v52.3c0,1.3-1.1,2.4-2.5,2.4H2.5C1.1,57,0,55.9,0,54.6V2.4C0,1.1,1.1,0,2.5,0
   H160.5 M160.5-0.1H2.5C1.1-0.1-0.1,1-0.1,2.4v52.3c0,1.4,1.2,2.5,2.7,2.5h157.9c1.5,0,2.7-1.1,2.7-2.5V2.4
   C163.1,1,161.9-0.1,160.5-0.1L160.5-0.1z"/>
   </g>
   </svg>

   Illustrator Version 25.4 auf Windows 10

   Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
   Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

   Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

   svg Inhalt korrekt:
   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   width="163px"… more

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4. 2019 Mac Pro with AMD Pro VEGA II Duo Graphics

   This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

   These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

   It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

   MacOS Catalina 10.15.5
   2019 Mac Pro - MacPro7,1
   28-Core Intel Xeon W
   768 GB RAM
   2X AMD Radeon Pro Vega II Duo (4 Cards)
   VRAM (Total): 32 GB (Per Card)
   Vendor: AMD (0x1002)
   Device ID: 0x66a3
   Revision ID: 0x0000
   ROM Revision: 113-D160BX-444
   VBIOS Version: 113-D163A1DXT-045
   Option ROM Version: 113-D163A1DXT-045

   AISniffer:
   ?xml version="1.0" encoding="utf-8"?
   AISnifferLog
   NumDisplays1NumDisplays
   NumDrivers2NumDrivers
   Driver
   NameRenderer-21d00Name
   Vendor
   OGLVersion
   AdapterRAM32752AdapterRAM
   DriverOnlinefalseDriverOnline
   RendererID16915715RendererID
   RemovablefalseRemovable
   Driver
   Driver
   NameRenderer-21d00Name
   Vendor
   OGLVersion
   AdapterRAM32752AdapterRAM
   DriverOnlinefalseDriverOnline
   RendererID33692931RendererID
   RemovablefalseRemovable
   Driver
   EnableGPUtrueEnableGPU
   ActiveDriverIndex4294967295ActiveDriverIndex
   AISnifferLog

   This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

   These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

   It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

   MacOS Catalina 10.15.5
   2019 Mac Pro - MacPro7,1
   28-Core Intel Xeon W
   768 GB RAM
   2X AMD Radeon Pro Vega II… more

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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5. Problem with elements' IDs when export to SVG

   Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.

   Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.

   Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.

   Version: 24.0.2 (64 bit, Windows)

   Sometimes when I export an AI file with some elements' names to an SVG file, it renames the IDs like if there are some duplicates.

   Usually I can fix it by renaming the "duplicate" elements with a dummy name and then rename them back, but often it doesn't work and I have to delete the file and work on a new one, copying and pasting only the "safe" elements and redrawing the "duplicate" ones.

   Sometimes it appends a special character on the IDs and when it happen I always have to work on a new file.

   Version: 24.0.2 (64 bit,… more

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6. SVG import bug: fails to import shadows exported from Figma (using filters)

   Examples (all of these should render drop shadows or inner shadows, but import as plain circles without shadows):

   Drop shadows:

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_0_3)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6"/>
   </g>
   <defs>
   <filter id="filter0_d_0_3" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_0_3"/>
   <feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_0_3" result="shape"/>
   </filter>
   </defs>
   </svg>
   

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_1_8)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6" shape-rendering="crispEdges"/>
   </g>
   <defs>
   <filter id="filter0_d_1_8" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feComposite in2="hardAlpha" operator="out"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_1_8"/>
   <feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_1_8" result="shape"/>
   </filter>
   </defs>
   </svg>
   

   Inner shadows:

   <svg width="255" height="255" viewBox="0 0 255 255" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_i_1_2)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575"/>
   </g>
   <defs>
   <filter id="filter0_i_1_2" x="0" y="0" width="265.209" height="265.209" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feBlend mode="normal" in="SourceGraphic" in2="BackgroundImageFix" result="shape"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feComposite in2="hardAlpha" operator="arithmetic" k2="-1" k3="1"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25 0"/>
   <feBlend mode="normal" in2="shape" result="effect1_innerShadow_1_2"/>
   </filter>
   </defs>
   </svg>
   

   Examples (all of these should render drop shadows or inner shadows, but import as plain circles without shadows):

   Drop shadows:

   <svg width="294" height="305" viewBox="0 0 294 305" fill="none" xmlns="http://www.w3.org/2000/svg">
   <g filter="url(#filter0_d_0_3)">
   <circle cx="127.021" cy="127.021" r="127.021" fill="#FF7575" fill-opacity="0.6"/>
   </g>
   <defs>
   <filter id="filter0_d_0_3" x="0" y="0" width="293.126" height="304.293" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB">
   <feFlood flood-opacity="0" result="BackgroundImageFix"/>
   <feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha"/>
   <feOffset dx="27.9167" dy="39.0834"/>
   <feGaussianBlur stdDeviation="5.58335"/>
   <feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.25

   … more
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7. Clipping Mask broken in SVG export if name contains hyphen

   An Illustrator document that contains a clipping mask will not export correctly if the path used for clipping has a - in the name.

   In the resulting SVG code, the path definition looks like this:

   <rect id="clipping-path" ... >

   but the reference to it looks like this:

   <use xlink:href="#clipping_x002D_path" ... >

   You can see that the - was converted to "x002D" for the "use" tag, but not for the "rect" tag.

   Test files attached.

   Illustrator 26.0.3, macOS 12.4

   • 

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   •  

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8. Cannot export large files to .png format at 300dpi

   I’m using the command: File > Export As > PNG
   Use artboards: Not selected
   Resolution: High (300dpi)
   Ahti-Aliasing: None
   Background Color: Transparent

   I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
   The operation cannot complete because of an unknown error [!now]
   I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

   3000px x 3000px – and smaller files exported to .png OK
   4000px x 4000px – flashed a not responding banner at the top of the window then did the export OK
   5000px x 5000px – flashed the not responding banner then (a while later) did the export OK.
   6000px x 6000px – No flashing banner, just the Cannot complete – unknown error message in a box.

   I’m running Illustrator 23.0.3, on Windows 7.1

   I tried the same exercise on my laptop and got much the same results using Illustrator 23.0.2 on Windows 10 Home v1809

   I can’t use the fix I’ve seen of copying the file to Photoshop and exporting from there as I don’t have Photoshop. I’d really appreciate some help to sort this out. I’ve spend the afternoon trying to fix it, and I need to be able to create these .png files.

   I’m using the command: File > Export As > PNG
   Use artboards: Not selected
   Resolution: High (300dpi)
   Ahti-Aliasing: None
   Background Color: Transparent

   I have an immediate need to export Illustrator files of roughly 8000 px by 6500px to .png format at 300dpi. I tried doing this with a file containing a complicated drawing, but it fails and displays an error box saying:
   The operation cannot complete because of an unknown error [!now]
   I created a simple file containing a few filled rectangles and experimented, with the following results: (all set to export to .png at 300dpi with no anti aliasing)

   … more

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9. Opening a PDF file, previously saved in Ai

   After working on a file and trying to save it, it kept telling me it couldn't save. I finally gave up and then just saved it as a PDF. I was able to work from the PDF. So i saved the PDF. And now I can't open the PDF or the illustrator file. It gives me the dialog: Can't open the illustration. The file is locked or in use. ID: -54

   It's also not letting me upload the illustrator file here, only the PDF file.

   • 

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10. Unembeding image to .PSD change resolution

    I noticed recently that on my new MacBookPro 16 - M1 Max on macOS 12.1 Monterey, with AI 26.0.2 when I unembed an image to .PSD format, the extracted image is resampled and the résolution is changed. Only PSD format does that. Choosing TIF is working as expected.

    This is not happening on my old MacBook running the same AI version but on macOS Catalina.

    So I don’t know where the bug is: On Monterey or in the M1Max Chip.

    Bug ID - AI-4256151

    2 votes

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Dashed lines changing style when exporting to SVG

    The latest update to AI has caused this issue. When exporting an svg with dashed lines, the svg's dashed lines either disappear or become dotted lines.

    Operating System: Windows 10 Enterprise
    Adobe Illustrator version: 27.0
    Steps:
    1) Open Adobe Illustrator
    2) Create a new file
    3) Draw a line
    4) Open the properties window by going to Window > Properties
    5) Click on the Stroke option
    6) Check "Dashed Line" on
    7) Set the first "dash" to 10
    8) Make sure the rest of the "gap" and "dash" options are blank
    9) Go to File > Export > Export As
    10) Make sure the "Save as type" option is SVG
    11) Click Export button
    12) Set Stylng to Inline Style
    13) Set Font to SVG
    14) Set Images to Embed
    15) Set Object IDs to Unique
    16) Set Decimal to 5
    17) Keep Minify off and Responsive on
    18) Click OK

    If you open the SVG in the text editor, you'll notice "stroke-dasharray: 0 10;" in the styling of the line. It should say "stroke-dasharray: 10;" Unfortunately, it won't let me upload any sample files.

    Thanks,
    Vince

    The latest update to AI has caused this issue. When exporting an svg with dashed lines, the svg's dashed lines either disappear or become dotted lines.

    Operating System: Windows 10 Enterprise
    Adobe Illustrator version: 27.0
    Steps:
    1) Open Adobe Illustrator
    2) Create a new file
    3) Draw a line
    4) Open the properties window by going to Window > Properties
    5) Click on the Stroke option
    6) Check "Dashed Line" on
    7) Set the first "dash" to 10
    8) Make sure the rest of the "gap" and "dash" options are blank
    9) Go to File > Export > Export As… more

    5 votes

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12. Adobe Illustrator 23.0.1 does not open files while running.

    The Issue:

    Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
    Won't open files from Bridge, or explorer by double clicking or right click-> open with.
    Won't open files that are downloaded, by clicking on them,
    Won't open files from Internet Explorer with option: Open

    Illustrator Does open files when the program is not running.

    I did not install any additional plugins.

    Adobe Illustrator version:
    CC 23.0.1 ( Windows)

    Creative Cloud App Version:
    4.7.0.400

    i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

    ---

    System Information

    ---

      Time of this report: 11/5/2018, 12:23:59
    
             Machine name: PLWN8750
    
               Machine Id: {E840FC2A-5C6E-4204-95C0-3BBD508F16B2}
    
         Operating System: Windows 10 Enterprise 64-bit (10.0, Build 16299) (16299.rs3_release_svc.180808-1748)
    
                 Language: English (Regional Setting: English)
    
      System Manufacturer: Dell Inc.
    
             System Model: Precision 5520
    
                     BIOS: 1.10.1
    
                Processor: Intel(R) Xeon(R) CPU E3-1505M v6 @ 3.00GHz (8 CPUs), ~3.0GHz
    
                   Memory: 16384MB RAM
    
      Available OS Memory: 16228MB RAM
    

    FIX I've installed older version 23.0.0, and files open correctly, please fix it in next updates.

    The Issue:

    Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
    Won't open files from Bridge, or explorer by double clicking or right click-> open with.
    Won't open files that are downloaded, by clicking on them,
    Won't open files from Internet Explorer with option: Open

    Illustrator Does open files when the program is not running.

    I did not install any additional plugins.

    Adobe Illustrator version:
    CC 23.0.1 ( Windows)

    Creative Cloud App Version:
    4.7.0.400

    i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

    ---

    System Information

    ---

      Time

    … more
    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Can't add new items to my CC Libraries when working from home

    Here is my issue, I have two Mac computers both running the latest version of the Ventura operating system (13.6.7 at the time of this post), one of them is at the office and the other one is at home for work I do when away from the office.

    I have a teams account with Adobe provided by my employer. I log into CC using the same ID on both machines. On my computer at the office, I can add new items to any of my Adobe Libraries in any of the apps. However, on my home computer I can't add anything new? I can delete items from my libraries and drag and drop from these libraries into my documents but I am unable to drag into the library, add to library using the menus or use the plus signs at the bottom of the pallets as these are greyed out on my home Mac.

    Things I have already tried to fix this myself are: I have cleaned the CC app using the cleaner tool and re-installed it. I have removed the CC library from my system Library folder and it has been re-created by the CC app. I don't know what else I can do to fix this issue, any help will be greatly apprecieated.

    Thanks in advance. 🙂

    Here is my issue, I have two Mac computers both running the latest version of the Ventura operating system (13.6.7 at the time of this post), one of them is at the office and the other one is at home for work I do when away from the office.

    I have a teams account with Adobe provided by my employer. I log into CC using the same ID on both machines. On my computer at the office, I can add new items to any of my Adobe Libraries in any of the apps. However, on my home computer I can't… more

    2 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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14. Difference in SVG clipboard code between Mac and Windows in v25.4

    There has been a change in the SVG code format AI puts in the clipboard for Windows starting in v25.4.

    I've been using the clipboard to paste designs into the Glowforge interface for the past 3+ years. it worked properly up until the most recent update. then I started having scaling issues.

    I posted on the Glowforge site and found that people using the Mac in v25.4 aren't having the same issue. The Glowforge engineers looked at the SVG clipboard code for Mac and windows and figured out that the issue is that the clipboard code for Windows has changed.

    This is the post on the Glowforge forums that explains the differences.

    https://community.glowforge.com/t/paste-from-illustrator-coming-in-at-75-size/97704/28?u=shop

    but here's the essence.

    ======

    Here is the SVG code from a square created in MacOS on the current version of Illustrator. This SVG code can be pasted into the Design Library and opens as a 1" by 1" square as expected.
    <svg id=“Layer_1” data-name=“Layer 1” xmlns=“http://www.w3.org/2000/svg%22 width=“1.01in” height=“1.01in” viewBox=“0 0 73 73”><defs><style>.cls-1{fill:#fff;stroke:#231f20;stroke-miterlimit:10;}</style></defs><rect class=“cls-1” x=“0.5” y=“0.5” width=“72” height=“72”/></svg>

    Here is the SVG code from a square created in Windows on the current version of Illustrator. This code, when pasted into the Design Library, opens to a square that is approximately .75” by .75"
    <svg id=“Layer_1” data-name=“Layer 1” xmlns=“http://www.w3.org/2000/svg” viewBox=“0 0 73.13 73.13”><defs><style>.cls-1{fill:#fff;stroke:#231f20;stroke-miterlimit:10;}</style></defs><rect class=“cls-1” x=“0.5” y=“0.5” width=“72.13” height=“72.13”/></svg>

    The MacOS version is defining a width and height that can be applied to the layer; this is missing from the Windows version. This means there is no reference point to use when the Glowforge app scales the design. There are ways we try to scale appropriately in our software when this information is missing, but that’s dependent on the other information present. For instance, if the same SVG were exported and then uploaded, it would include information that the file came from Illustrator. This would fill in the blanks our software needs to understand the default dpi being used by the program, and how we can calculate that to match our app’s display.

    ========

    Is there a specific reason that the SVG clipboard code on the mac is different? is there any way you can fix the Windows SVG clipboard code to work the way it used to? or at least give an option for it to work that way again?

    There has been a change in the SVG code format AI puts in the clipboard for Windows starting in v25.4.

    I've been using the clipboard to paste designs into the Glowforge interface for the past 3+ years. it worked properly up until the most recent update. then I started having scaling issues.

    I posted on the Glowforge site and found that people using the Mac in v25.4 aren't having the same issue. The Glowforge engineers looked at the SVG clipboard code for Mac and windows and figured out that the issue is that the clipboard code for Windows has changed.

    … more

    2 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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15. Illustrator Crash all the Time

    I cant open My Adobe Illustrator.

    Process: Adobe Illustrator [2530]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: Adobe Illustrator
    Version: 24.2.1 (24.2.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [2530]
    User ID: 501

    Date/Time: 2020-07-31 10:42:31.074 -0700
    OS Version: Mac OS X 10.15.6 (19G73)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y908)

    Time Awake Since Boot: 2400 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [2530

    Not even the Diagnostic can be done.

    I cant open My Adobe Illustrator.

    Process: Adobe Illustrator [2530]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: Adobe Illustrator
    Version: 24.2.1 (24.2.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [2530]
    User ID: 501

    Date/Time: 2020-07-31 10:42:31.074 -0700
    OS Version: Mac OS X 10.15.6 (19G73)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y908)

    Time Awake Since Boot: 2400 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code… more

    1 vote

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    0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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16. Selection of many objects across layers causes Illustrator to stop responding.

    Running Windows 10 Pro and Illustrator v 25.1.
    Opened existing illustrator file
    Unlocked a layer of my design
    Attempted to select all items within that layer.
    Expected: Items are selected and can be manipulated
    Actual: Illustrator stopped responding.

    I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.

    I cannot provide my file, but I will provide further details:

    The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue with some sub-layers, but not others.

    One sub-layer is a Braille alphabet representation that includes 26 groupings of 6 ellipse objects, each of which appears separately in the Layers window. Notably, a similar layer of 26 groupings of 1 ellipse and 2 lines each (graphical representation of flag semaphore alphabet) can be selected with no problem, despite a similar Layer structure. The Braille has 156 base objects, and the Flag semaphore has 78.

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: Illustrator.exe
    Application Version: 25.1.0.90
    Application Timestamp: 5fe2488c
    Hang Signature: 22d0
    Hang Type: 134217728
    OS Version: 10.0.19041.2.0.0.256.48
    Locale ID: 1033
    Additional Hang Signature 1: 22d047c84bbb39d272b6071d7179c59b
    Additional Hang Signature 2: 629c
    Additional Hang Signature 3: 629cc9817ef4a2fae3b3acc720fdec68
    Additional Hang Signature 4: 22d0
    Additional Hang Signature 5: 22d047c84bbb39d272b6071d7179c59b
    Additional Hang Signature 6: 629c
    Additional Hang Signature 7: 629cc9817ef4a2fae3b3acc720fdec68

    Running Windows 10 Pro and Illustrator v 25.1.
    Opened existing illustrator file
    Unlocked a layer of my design
    Attempted to select all items within that layer.
    Expected: Items are selected and can be manipulated
    Actual: Illustrator stopped responding.

    I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.

    I cannot provide my file, but I will provide further details:

    The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. AI 25.4.1 GPU performance still very slow, cannot easily editing previous version files

    Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the existing file does not solve the problem. I found copying and pasting the entire contents into a new blank document does seem to solve the problem, as the UI response is speedy in the new document, in the same session of AI ! New documents work normally. Copy and pasting is not a practical solution. I do not see any shape or color problems. I've refreshed AI 25 preferences, to no effect. I'm using AI 24.3 where these same problem files edit normally with GPU enabled!? I attached a typical example file. As of 9-21-2021 all my CC-Apps and graphic drivers are up to date. Video card is NVIDIA P5000-16GB/driver-v472.1/30.1.14.7212, computer HP-Z8 Xeon4112, Win21H1-19043.1237, MS HID mouse driver.

    Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the… more

    • 

    3 votes

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    6 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Importing SVG with a linked PDF inside a symbol does not work

    Normally if you open an SVG file with an image xlink:href pointing to a ai/pdf file it links and shows the file where the image is. However, if that image is inside a symbol (I found some issues with <defs> too) it does not link and is missing entirely.

    Broken:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <use xlink:href="#symbol" width="400" height="400" />
        <symbol id="symbol" viewBox="0 0 400 400" >     
            <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
            <image width="400" height="400" xlink:href="linked.png" opacity=".4" /> 
        </symbol>
    </svg>
    

    Working:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
        <image width="400" height="400" xlink:href="linked.png" opacity=".4" /> 
    </svg>
    

    Normally if you open an SVG file with an image xlink:href pointing to a ai/pdf file it links and shows the file where the image is. However, if that image is inside a symbol (I found some issues with <defs> too) it does not link and is missing entirely.

    Broken:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <use xlink:href="#symbol" width="400" height="400" />
        <symbol id="symbol" viewBox="0 0 400 400" >     
            <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
            <image width="400" height="400" xlink:href="linked.png" opacity=".4" /> 
        </symbol>
    </svg>
    

    Working:

    <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 400 400">
        <image width="400" height="400" xlink:href="linked.pdf" opacity=".4" />
        <image

    … more

    •  

    • 

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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19. SVG保存時にスワッシュ字形等が書き出されない

    macOS 14.7.2 iMac27inch
    Illustrator ver.29.3.1

    再現手順
    1. 新規ドキュメントを開きアートボード上に「Air」と入力し欧文フォント（スワッシュ字形が有効なもの）を指定する。
    2.OpenTypeパネルの「スワッシュ字形」と「タイトル用字形」をクリックする。
    3.SVG形式で保存。その際、フォントをサブセットで埋め込む。
    4.ブラウザ等で確認するとスワッシュ字形等がデフォルトの字形で表示される。

    期待する結果
    スワッシュ字形やタイトル用字形が正しく表示される。

    実際の結果
    スワッシュ字形やタイトル用字形が標準字形になる。

    SwashやTitlingAlternatesはスタイルに対してfont-feature-settings等の設定が必要になりますが、Illustratorはそういった設定を保存しません。また、フォントサブセットを保存した場合でも標準字形のグリフが保存されます。

    EN Translate:
    Step to Reproduce
    1. open a new document, type "Air" on the artboard, and specify a western font (with swash glyphs enabled).
    2. Click "Swash" and "Titling Alternates" in the OpenType panel.
    3. Save the file in SVG format. (Embed the font as a subset.)
    4. When we check the file in a browser, the swash and Titling Alternates will be displayed as default glyph.

    Expected Results
    Swash and titlling Alternates are displayed correctly.

    Actual result
    Swash and titleling Altermates are fallback to defalt glyph.

    Swash and TitlingAlternates require font-feature-settings and other settings for styles, but Illustrator does not save such settings. Also, when font subsets are saved, the glyphs of the default glyphs are saved.

    Please delete the ".pdf" extension from the attached pdf file and open it in Illustrator.

    The SVG that Illustrator saves is shown below.

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 29.3.1, SVG Export Plug-In . SVG Version: 9.03 Build 55982) -->
    <svg version="1.1" id="layer1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 111 111" style="enable-background:new 0 0 111 111;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#231815;}
    .st1{font-family:'Atocha';}
    .st2{font-size:12px;}
    </style>
    <font horiz-adv-x="1000">
    <!-- Copyright (c) 2016 by Jose Luis Vivas and Alejandro Paul. All rights reserved. www.sudtipos.com, with Reserved Font Name "Atocha" -->
    <!-- Copyright: Copyright 2025 Adobe System Incorporated. All rights reserved. -->
    <font-face font-family="Atocha" units-per-em="1000" underline-position="-100" underline-thickness="50"/>
    <missing-glyph horiz-adv-x="180"/>
    <glyph unicode="A" horiz-adv-x="650" d="M-8,474C-23,474 -41,433 -41,359C-41,303 -12,208 131,184C110,78 97,-29 97,-128C97,-195 151,-243 203,-243C216,-243 221,-233 221,-222C221,-205 197,-121 197,-30C197,39 203,110 215,178C281,179 376,194 454,212C454,185 455,160 455,137C455,62 452,9 448,5C445,2 443,-1 443,-5C443,-28 503,-56 545,-56C559,-56 571,-53 578,-46C581,-42 583,-20 583,16C583,69 579,152 569,244C589,252 621,270 621,293C621,302 608,328 589,328C585,328 575,325 560,322C537,507 493,707 422,778C414,786 406,789 398,789C374,789 353,759 348,734C286,680 206,495 153,284C33,316 -8,397 -8,422C-8,445 2,460 2,468C2,472 -1,474 -8,474M258,272l-25,0C277,468 349,629 374,676C421,599 442,439 450,295C392,283 323,272 258,272z"/>
    <glyph unicode="i" horiz-adv-x="192" d="M239,117C250,154 252,188 252,201C252,213 234,221 223,221C218,221 214,219 214,216C209,178 194,75 137,75C125,75 121,108 121,152C121,243 138,383 138,383C138,383 145,387 145,401C145,421 140,433 131,442C117,456 94,465 75,465C65,465 55,462 48,456C33,442 21,341 21,243C21,158 30,75 53,52C81,24 120,4 136,4C179,4 221,56 239,117M69,651C69,603 109,576 128,576C172,576 177,643 192,658C195,661 198,666 198,672C198,704 178,731 143,731C128,731 98,720 86,708C74,696 69,684 69,651z"/>
    <glyph unicode="r" horiz-adv-x="314" d="M248,-16C345,-16 372,143 377,216l0,2C377,238 360,258 349,258C344,258 341,255 340,246C338,224 318,29 258,29C245,29 235,47 235,97C235,151 256,335 256,369C256,416 142,451 79,474l0,30C79,524 61,532 41,532C15,532 -15,518 -15,498C-15,478 8,464 38,452C36,305 23,216 23,216l0,-2C23,202 44,192 56,190C61,190 61,194 61,194C61,194 74,294 78,436C114,422 148,407 148,385C148,359 128,229 128,149C128,70 147,-16 248,-16z"/>
    </font>
    <text transform="matrix(1 0 0 1 46.1946 58.2838)" class="st0 st1 st2">Air</text>
    </svg>

    In contrast, the following is the one adjusted so that the browser can normally display Swash, etc.

    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 29.3.1, SVG Export Plug-In . SVG Version: 9.03 Build 55982) -->
    <svg version="1.1" id="layer1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    viewBox="0 0 111 111" style="enable-background:new 0 0 111 111;" xml:space="preserve">
    <style type="text/css">
    .st0{fill:#231815;}
    </style>
    <font horiz-adv-x="1000">
    <font-face font-family="Atocha" units-per-em="1000" underline-position="-100" underline-thickness="50"/>
    </font>
    <text transform="matrix(1 0 0 1 46.1946 58.2838)" class="st0"
    style="font-family:'Atocha'; font-size:12px;
    font-feature-settings: 'swsh' 1, 'titl' 1;
    font-variant-alternates: titling-caps;
    letter-spacing: 0;
    text-rendering: optimizeLegibility;">
    Air</text>
    </svg>

    macOS 14.7.2 iMac27inch
    Illustrator ver.29.3.1

    再現手順
    1. 新規ドキュメントを開きアートボード上に「Air」と入力し欧文フォント（スワッシュ字形が有効なもの）を指定する。
    2.OpenTypeパネルの「スワッシュ字形」と「タイトル用字形」をクリックする。
    3.SVG形式で保存。その際、フォントをサブセットで埋め込む。
    4.ブラウザ等で確認するとスワッシュ字形等がデフォルトの字形で表示される。

    期待する結果
    スワッシュ字形やタイトル用字形が正しく表示される。

    実際の結果
    スワッシュ字形やタイトル用字形が標準字形になる。

    SwashやTitlingAlternatesはスタイルに対してfont-feature-settings等の設定が必要になりますが、Illustratorはそういった設定を保存しません。また、フォントサブセットを保存した場合でも標準字形のグリフが保存されます。

    EN Translate:
    Step to Reproduce
    1. open a new document, type "Air" on the artboard, and specify a western font (with swash glyphs enabled).
    2. Click "Swash" and "Titling Alternates" in the OpenType panel.
    3. Save the file in SVG format. (Embed the font as a subset.)
    4. When we check the file in a browser, the swash and Titling Alternates will be displayed as default glyph.

    Expected Results
    Swash and titlling Alternates are displayed correctly.

    Actual result
    Swash and titleling Altermates are fallback… more

    • 

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Inaccurate shapes for extremely small complex shapes

    Windows 10 V24.3
    Open file (new or existing), Specs 10000x5000 px.
    Zoom in to 64000%.
    Select Pencil Tool. Double click settings (ensure color fill).
    No stroke. Any color fill.
    Draw complex, but small shape.
    Problem: Shape is not held. Not enough anchors are added to keep original draw accurate. Add anchor should not be needed for quick workflow.

    In my example. Drawing small lakes on a large world map. This changes the shape of my lakes, or I must make them bigger, but that will change the accuracy of my map.

    This bug seems sporadic as sometimes I can create small shapes, but later, without making any settings changes, app is unable to perform as desired. I've even traced over previous shapes within the same version and it was unable to hold the shape.

    Windows 10 V24.3
    Open file (new or existing), Specs 10000x5000 px.
    Zoom in to 64000%.
    Select Pencil Tool. Double click settings (ensure color fill).
    No stroke. Any color fill.
    Draw complex, but small shape.
    Problem: Shape is not held. Not enough anchors are added to keep original draw accurate. Add anchor should not be needed for quick workflow.

    In my example. Drawing small lakes on a large world map. This changes the shape of my lakes, or I must make them bigger, but that will change the accuracy of my map.

    This bug seems sporadic as sometimes I can create… more

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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