Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Overwriting PDF-Files does not work anymore with build 24.0.2 !

    Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

    78 votes
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    73 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

  2. Bug of saving in the background of Illustrator 2020

    If you save a document that uses a 2-byte spot color name in ai format, place this file in InDesign, Illustrator, etc.
    It will be replaced by "Global color". And even if you export the PDF, it will be reflected. Turning off saving in the background can work around this, but this is an issue that should be resolved as soon as possible.

    121 votes
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    2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. 65 votes
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    117 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

  4. Discard white overprint is disabled when background save is enabled


    • version 24.x

    • Windows and macOS

    • background save enabled

    At this time, the operation related to discarding the white overprint is not performed and the settings is invalidated.
    The behavior itself is the same as another bug, but it is not completely fixed 24.1.x.
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39414226-bug-of-saving-in-the-background-of-illustrator-202

    61 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  5. Preset icons on Home Screen


    1. MBP running Mojave 10.14.6 and Illustrator 24.1

    2. Launching Illustrator – Home Screen appears as expected

    3. Have my prefs set to display Home Screen when no documents open

    4. Icons representing default presets [Letter, Postcard, Common, etc] are not positioned above the labels/sizes as they usually are [see attached screenshot]

    19 votes
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    25 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed in Creative Cloud CCXProcess 3.6.2 update. However, for an identified scenario the fix is not working. This issue happens with the content being not refreshed for quite some time. The team is working on a fix for clearing the cache in case they have not been refreshed.

    Meanwhile, users can try the below steps to clear the cache to work around this issue.
    1. Clear HomeScreen data
         Mac: ~/Library/Caches/Adobe/CCX Welcome/
         Win: userprofile\AppData\Roaming\Adobe\CCX Welcome\
    2. Restart CCXProcess
         Mac:
          In Activity Monitor, search for CCXprocess. Select and click on X button on top to kill the process
          Go to /Applications/Utilities/Adobe Creative Cloud Experience/ and double click CCXProcess app
         Win:
          In Task Manager look for CCXprocess. Right-click and click End Task
          Go to C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience and double click on CCXProcess app
    3. Wait a couple…

  6. Save now takes longer in updated 2020 version

    When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

    60 votes
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    69 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  7. Can't save files in Catalina

    With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?

    68 votes
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    86 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

  8. Please remove the "The document [name] is currently getting saved. It will be closed after the save is complete." dialog

    Or at least make that optional. It's a common practice to Command-S, Command-W, and now it's an extra step to hit "ok". If you don't click okay (or press enter), it just hangs there, not doing anything until you get rid of the dialog.

    Either make the dialog optional, or handle it like InDesign, where the dialog disappears when the file is saved and then the window closes.

    SO annoying with 2020 AI

    49 votes
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    45 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Everyone,

    Thanks for the feedback. Want to give an update that we have removed the dialog, and the new experience is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now, in case you want to give it a try. Now, there will be no blocking message, we will show a “soft message” which will auto-dismiss .

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal
    Illustrator Team

  9. Modified link, Missing Link pop ups

    Basically I get a pop up of modified or missing links every 2 to 3 minutes, constantly, it keeps happening with different files, I do have links but they are not being modified nor missing!!! And it drives me crazy, this is new for me, since I updated to Ai 2020. Any help?

    50 votes
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    32 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. cmd+shift+n doesn't create new folder in Finder-Save-Dialouge anymore after last update

    When you save a file (save as, save, save copy, ...) you can not create a new folder via cmd+shift+n anymore after the latest 24.0.1 "bug fix update" which I received today.

    Please fix this again!

    (Mac OS 10.13.6 / Illustrator 24.0.1

    39 votes
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    32 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. This file has been modified outside illustrator

    After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'

    30 votes
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    47 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  12. Random crashing - 24.0.3

    I have a brand new 16" MacBook Pro.
    OS: Catalina 10.15.2. 32Gb Ram. 2.4 Gz Processor.
    Illustrator 2020 v24.0.3

    The app is constantly, randomly crashing. When waking up machine (10 min auto sleep) there is a message waiting that Illustrator has unexpectedly quit. ,And, now it seems hung up on launch.
    Here's what I've done so far:
    - Ran app diagnostics as recommended on restart. No info was provided.
    - Uninstalled and reinstalled.
    - Disabled lots of 3rd party extensions
    - Restarted machine
    - I have 90 crash reports.

    18 votes
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    23 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue. Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly confirm if you are still facing this issue with the latest version of Adobe Illustrator?

    2) If yes, could you kindly follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Kindly share the above with us in a Zip file at ShareWithAI@adobe.com . Please mention the title of this issue as the subject of the mail.

    Regards
    Ankit Goyal

  13. ð (eth) and Ð (Eth) glyphs not recognised as the same character

    The glyphs ð (eth) and Ð (Eth) are lower and upper case of the Icelandic character eth. Illustrator has no problems working with them, except when you need to change the case, whether you do that by Type->Change Case or by changing the character attribute to All caps (or small caps for that matter).

    This is a recurring bug in Illustrator, which has been fixed at least twice before, but somehow creeps in a few versions later. I suspect some legacy code in the internal text engine, which does not reflect the relationship between the two characters.

    I’m including a…

    64 votes
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    13 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. "Save As" window - CMD+C, CMD+V, CMD+X, CMD+A don't work.

    macOS Catalina V10.15.1
    Illustrator 2020 v24.0


    1. Open app

    2. Open any ai file (or make a new one)

    3. CMD+Sift+S (or choose File/Save As...)

    4. After Save As window appears,

    5. try with a keyboard to copy (or select) filename.

    6. You can select with mouse filename (or part of the filename)

    7. Use CMD+C

    8. Try to paste to notepad what you "copy"
      You can paste only what was in the clipboard before steps 2

    Result:
    CMD+C, CMD+V, CMD+X, CMD+A don't work.

    34 votes
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    31 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Corner Anchor Points become Smooth in 24.1

    Draw a straight line.
    Add Anchor points twice
    Use the Delete Anchor Point Tool to removwe the middle one.
    The adjoining Anchor point become smooth instead of staying Corner (as in previous versions).
    See also: https://community.adobe.com/t5/illustrator/anchor-point-glitch-during-removing-unnecessary-anchor-points-adobe-illustrator-24-1/m-p/10936870?page=1

    22 votes
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    4 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)

    I'm working on macOS High Sierra 10.13.6
    3.5 HGz 6-Core Intel Xeon E5
    Mem 64 GB
    Graphics AMD FirePro D500 3072 MB

    Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.

    I'm able to still save and close the file. But when I try to re-open it, it says it does not have…

    639 votes
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    419 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  17. Moving artboard with locked layers prompt warning

    In 24.1, every time I move the artboard with my layers locked, I get the warning: "Any hidden or locked objects in the artboard will not be moved." EVERY TIME!
    There is no "Don't show me this again" option and I am constantly adjusting artboards to fit customer's artwork.

    13 votes
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    7 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Illustrator CC 2019 is very slow and laggy

    I'm using a Mac OS 10.13 Intel Core i7 16 GB. Ever since I updated to the CC 2019, illustrator became laggy and slow. The other adobe apps worked fine after the update. I saw here that I should try turning the dictation off but that didn't help.
    Everything in illustrator is slow now. And if I use the blend tool a lot in one document the eyedropper option in the gradient window becomes unavailable. Everything even if it's as simple as moving from one art board to the next or zooming in/out is lagging

    161 votes
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    296 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Gentle Reminder 2:

    Apologies for the inconvenience that has been caused by Illustrator’s performance on your system.

    To isolate this issue further, will it be possible for you to join an online session with Illustrator team so that we can nail down this issue further after analysing it on your system.

    Please drop an email about your time availability (so that we can share you the session link) at sharewithai@adobe.com

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

  19. Version 24.0.1 becomes unresponsive

    I'm using Illustrator 24.0.1 with Windows 10 Pro

    Since updating Illustrator keeps becoming entirely unresponsive midway through working with no warning and no way to save or quit.

    Sometimes I can move the mouse over menu items, the drop down menu will be completely black and items 'appear' as I hover over them but I cannot click them. Other times I can not even access the menus and it is entirely unresponsive.

    Since updating it has happened daily even when working on relatively simple artworks.

    19 votes
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    22 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes
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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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