7653 results found

1. Brush strokes get displaced from their paths in large canvas documents

   I found a bug that affects the placement of stroke art in relation to its stroke path. When creating a document that needs a canvas that's larger than 227" it results in paths being offset from their original path without any additional effects. When creating a document that has a 227" canvas the stroke art is correctly aligned to their path.

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   30 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Colour values change on their own! Very frustrating

   Colours keep slightly changing over time, even as I am designing live inside a file!

   I will enter an exact CMYK or RGB value to match our brands colours, then these values will change slightly all on their own.

   I've been monitoring this for about 2 months now hoping this issue would be resolved in an update... but it hasnt been!

   This is a massive issue! Colours have to be stable!

   We need to be able to trust the program with things that are vital for a brand, like their COLOURS!

   The attached image shows -
   Top: is the original version of the design with correct colour values
   Bottom: shows the change in colour and colour values a few mins later (still live in file, no save/close)

   Colours keep slightly changing over time, even as I am designing live inside a file!

   I will enter an exact CMYK or RGB value to match our brands colours, then these values will change slightly all on their own.

   I've been monitoring this for about 2 months now hoping this issue would be resolved in an update... but it hasnt been!

   This is a massive issue! Colours have to be stable!

   We need to be able to trust the program with things that are vital for a brand, like their COLOURS!

   The attached image shows -
   Top: is the original… more

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   35 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This problem requires an investigation, but not enough data is gathered yet to even start it.

   
   

   Please provide these settings to help the team to deal with the problem:

   1. The version of illustrator. OS and GPU model

   2. Your color settings (a screenshot of the Color Settings dialog will do)

   3. A test file with swatches which gets changed

   4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

   Also, please check if the behaviour differs when you disable GPU mode and note that.

   
   

   Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.

   
   

   It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a call with a team member, please note this too.

   This problem requires an investigation, but not enough data is gathered yet to even start it.

   
   

   Please provide these settings to help the team to deal with the problem:

   1. The version of illustrator. OS and GPU model

   2. Your color settings (a screenshot of the Color Settings dialog will do)

   3. A test file with swatches which gets changed

   4. A copy of this file when changes happen (if there is a difference in actual numbers swatches store)

   Also, please check if the behaviour differs when you disable GPU mode and note that.

   
   

   Send these to sharewithai@adobe.com (please also provide the link to this report for tracking purposes — https://illustrator.uservoice.com/forums/601447/suggestions/40866958) or share directly in the comments if you are allowed to share these files publicly.

   
   

   It looks like this case is configuration specific, so if you are potentially willing to participate in the investigation of this issue by a… more

3. Gaussian Blur does not scale. Frustrating

   Gaussian Blur does not scale when I scale an object with the effect applied.
   'Scale Strokes & Effects' is turned On.
   Really frustrated because it's such a simple thing to recalculate it. Fix asap!

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   29 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. Opt/Alt dragging a graphic from CC library does not remember layers in update 2018
   31 votes

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   Under Review  ·  20 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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5. Transform Again bug 変形の繰り返しバグ

   変形の繰り返しで多数のオブジェクトをサイズ変更すると、サイズが狂う。
   速くすると特に症状がでます。

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   8 comments  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. Some shortcuts don't work while using non-English keyboard / language layout

   After upgrading to AI 26.0 (and still not fixed in 26.0.1) some shortcuts stopped working, like those:
   - Show/hide layers = cmd + ;
   - Lock selection = cmd + 2

   It seems that all shortcuts with czech letters on the keyboard instead of US are affected. To be clear:
   - On us keyboard there is ";" key, but on the Czech keyboard, there is "ů" letter.
   - The same for the letter "2" on US, on the Czech keyboard, there is "ě" letter.

   Possible fix: to keep logic as before, when everything worked, you have to work with hardware codes of keys instead of language translated.

   I can confirm, that now to show/hide guides I have to push three keys: cmd + option + ; to activate the shortcut, so it's definitively affected by locale translation of the current keyboard map. Please, fix it and keep shortcuts work the same as for the last 20 years :)

   I literally cant work.

   Thanx
   Maxim

   After upgrading to AI 26.0 (and still not fixed in 26.0.1) some shortcuts stopped working, like those:
   - Show/hide layers = cmd + ;
   - Lock selection = cmd + 2

   It seems that all shortcuts with czech letters on the keyboard instead of US are affected. To be clear:
   - On us keyboard there is ";" key, but on the Czech keyboard, there is "ů" letter.
   - The same for the letter "2" on US, on the Czech keyboard, there is "ě" letter.

   Possible fix: to keep logic as before, when everything worked, you have to work with hardware… more

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   Started  ·  28 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Groups inside compound paths lead to problems

   Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

   For me it sounds strange already — why would I want a group inside of a compound path?
   What would I use it for?
   Ai won’t allow me to go isolate this group to edit its components.
   Ai would not show it in the Layers tree — for some reason we can’t expand a compound path to see its children, like we can do with the groups.
   Ai won’t give scripts a way to see these groups inside of compound paths — and this leads to problems when you have to cycle through a path’s children.

   Still, Ai allows to create groups in compounds.

   The very first option, when you select a group and command Create Compound Path, is fixed — Illustrator ungroups it for us, it seems, and then creates a compound path — if you uncompound it, you would get objects ungrouped.

   The second one is simple as that, but is not fixed.
   Create a new compound path from two or more objects. Leave it.
   Create a new group from whatever number objects. Cut it.
   Isolate the first compound path. Paste the group in the compound path.
   There you have it, a group in a compound path.
   A script won’t see its children when because AI never tells it is a group and not just a first level child.
   If you uncompound it, the group will be there.

   You don’t have to isolate and paste to create these.
   Ai just makes them occasionally.
   Draw two rectangles, one atop another.
   Select them both and grab Shape Builder.
   Click the inner rectangle once and then click one more time, but with Alt held.
   And now you have a compound path that is comprised from a group entirely.

   So the problem is that Ai can’t treat these uniformly. It says both yes and no:
   — Ai doesn't allow to naively create compounds from groups — no
   — You can paste groups inside — yes
   — You can't expand compounds in Layers tree or isolate them — no
   — You can have these done with default tools — yes
   — But scripts won't see them — no
   Guess, dear user!

   Please make this more predictable.
   Make these legal and give tools to control OR make the impossible entirely and make sure they stay like it.
   Which way to choose?
   Which one you prefer and why?
   Let’s discuss it.

   Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

   For me it sounds strange already — why would I want a group inside of a compound path?
   What would I use it for?
   Ai won’t allow me to go isolate this group to edit its components.
   Ai would not show it in the Layers tree — for some reason we can’t expand a compound path to see its children, like we can do with the groups.
   Ai won’t give scripts a way to see these groups inside of compound paths — and this leads… more

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   10 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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8. Escape Key and Arrows Not Working With Illustrator 2019

   Several keys are not working as intended. The arrow keys do not work at all. The escape key also does not work in certain situations. When creating text, the escape key no longer works to exit out of editing the text.

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   71 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anjali responded

   Hi everyone,

   The issue seems to be fixed for all users. So please let us know if anyone else is still facing it, otherwise we can close the issue.

   Regards
   Anjali
   Adobe Illustrator

9. illustrator crashes when using surface pen to draw

   as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.

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   38 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Raghuveer Singh [10:04 AM]
   Hello,

   Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
   We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
   We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

   Regards,
   Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
   Creativity is all around you.

10. Libraries panel not loading. Signed in but Creative Cloud Library saying signed out!

    Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"

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    20 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. If a symbol contains clipping groups or freeform gradients, its bounding box is calculated based on bounds of clipped contents, not masks

    If you convert a clipping group to a symbol, the bounding box for it will be calculated according to clipped art and not the clipping path, resulting in a larger box.
    The same exact behaviour we had for rasterized clipping groups (now fixed).
    Please fix this one too.

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    29 votes

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    9 comments  ·  Symbols  ·  Delete…  ·  Admin →
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12. Effects menu is smaller/larger than other menus on Windows with larger UI scaling

    When looking at the effects drop down on a high definition laptop, it is smaller then the rest of the dropdowns.

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    17 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Paragraph panel is missing text direction buttons (Right to Left)

    Paragraph Direction options are missing even after adjusting the language in Preferences

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    27 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Custom scripts added to the Scripts menu are not shown in alphabetical order

    Custom scripts added to the Scripts menu are not shown in alphabetical order.

    -Illustrator CC 2017.1.0 (21.1.0) version
    -See screen capture

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. Reverting Text to default State after Live Preview of character properties

    I'm on an iMac running High Sierra 10.13.2 and Illustrator CC 22.0.1

    Text will randomly hide bounding boxes, apply tracking to text not selected, and refuse to apply adjustment to selected text. Closing the document and re-opening normalize things temporarily, but above behaviors come back.

    All CC apps seem laggy and unstable after 2018 updates.

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    17 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. Font changes from the current one to the previously used while typing

    I'm working on a document in which I used Avenir font, but for the most I use Myriad Pro. When I click with the Type tool I see in the character box I'm with the default font (Myriad Pro) and start typing. Then noticed I'm now in Avenir font!
    This bug is brand new with the latest update (29.1), I didn't add any issue of that type before.
    I'm on Windows 11 PC Core i7-13700 32 Go of RAM

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    22 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Can't Save as on your computer

    I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
    I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.

    Please help I can't do my job and save as pdf formats for print .

    Thank you.

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    39 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in macOS 12.3.1 update from Apple.

18. Illustrator is not exporting with the current file name

    1. Create a document
    2. Draw a rectangle (just for it to have something inside)
    3. Save it anywhere as '1.ai'
    4. Export a, say, TIF, with default settings (these don't really matter) — Ai will offer '1.tif' name for the file exported
    5. Save this document as '2.ai'
    6. Export another TIF — Ail will use '1.tif' name, although the file is now '2.ai' This is wrong. Ai should adapt the name from the file actual name and not the original one.
    28 votes

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    14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Welcome Home Screen Preset Icons Oversized

    1. MBP running Mojave 10.14.6 and Illustrator 24.1
    2. Launching Illustrator – Home Screen appears as expected
    3. Have my prefs set to display Home Screen when no documents open
    4. Icons representing default presets [Letter, Postcard, Common, etc] are not positioned above the labels/sizes as they usually are [see attached screenshot]

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    36 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document

    I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.

    For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.

    Other people, whose designs I dissect quite often, seem to forget or more likely don't know about AI picking colors (because it's not natural), and if I don't find it, I got all the blame.

    I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.

    For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.

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    11 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue.
    We are able to reproduce this issue and investigating this further.
    Regards
    Ankit Goyal
    Illustrator Team