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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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8266 results found

  1. Illustrator Keeps Crashing

    Illustrator crashes every time I use it. I could be drawing for two minutes and it will crash out of nowhere. It often lags as well. I have the newest update and have tried uninstalling and installing it and still it continues to crash. I am using Windows 10 Pro with illustrator.

    18 votes

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    4 comments  ·  Other...  ·  Admin →
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  2. Cambria text & large text cursor

    Looks like this was happening in 2017 as well... when using Cambria font, the cursor is 2 or 3 times as large as it should be when editing text. Makes highlighting & editing multiple rows almost impossible. I'd attach a file but others have shown the same thing already and it's simply a text box with Cambria text and a huge cursor. Text size is 11, height set at 13. In the same document but a text box using BonvenoCF, the cursor is the right height.
    Macbook Pro Mojave 10.14.5
    Adobe Illustrator CC 23.0.4

    18 votes

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    3 comments  ·  Documents and Artboards  ·  Admin →
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  3. Center points are not visible

    Guide objects have lost their center points. I have "Show Center" turned on in the Attributes panel and "Show Edges" turn on, and still, the Center-Points are not visible on object guides.

    Object guides used to all have center-points showing all the time, as long as the guides were turned on. Now the center-points are missing.

    18 votes

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    14 comments  ·  Tools  ·  Admin →
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  4. Activate text field for numeric Rotation

    When the numeric rotation dialog is opened - it would be convenient when the text field is active for direct input of the Angle (I think this was the case in earlier versions).

    In Ai19, the dialog is 'dead' - nothing happens when we start typing - whe have to type 5x Tab to get in the field.

    18 votes

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    12 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  Anish Kumar responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar
    Illustrator Team

  5. Thin strokes look jagged / uneven

    Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
    Running on Windows 10.

    18 votes

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    23 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Fat bold hidden characters

    I'm tired of muzzy white-space-markers, carriage returns and line breaks.
    Why are theese so fat and ugly?

    18 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  7. Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.

    Hello,

    I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
    If I click anywhere it makes the error noise as if I have got an open window.
    This seems to be a glitch with the latest software release.

    Thanks

    18 votes

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    22 comments  ·  User Interface  ·  Admin →
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  8. Delete Color Group in Swatches ungroups group instead deleting

    When I need to completely delete color group, I select it and press Delete palette's button (or try palette's menu). Any way. AI moves all colors from it to general colors, removing only the folder, but not colors, asking nothing (even with warnings reset).
    I have to deselect my art, click first of moved colors, Shift+click the last one and delete swathes again.

    18 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  9. Unable to retain the last active artboard on switching from another file

    This is related to this issue here, though I'm unable to vote or comment on it. So I'm reposting this issue, because it's still annoying.

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/32101687-zoom-to-arbitrary-artboard-when-switching-between

    When I ⌘+Tilde (~), on certain documents (the setting seems to be saved to a document), it automatically Fits Artboard to Screen on the last artboard of the document. It is confusing, and annoying, and interrupts workflows where I need to move quickly between artboards. Please fix this.

    18 votes

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    30 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. Transform Each object in an isolated group transform the group instead

    Select all objects in a Group and Transform Each will Transform each object WHILE ALSO TRANSFORMING THE WHOLE GROUP TOWARDS IT'S CENTRAL POINT. This directly contradicts the conventional meaning of "Transform Each".
    The workaround is to deselect one of the objects in the Group, which is why this is a Bug- the workaround is a kludge fix.

    18 votes

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    10 comments  ·  Tools  ·  Admin →
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  11. Brush won't change to basic

    When drawing in cc 2018 on macOS High Sierra version 10.13.4. Program will not allow me to select basic brush. it defaults to 3pt round or a bristle brush. If I delete that brush it won't allow to draw anything. Need to restart and still won't allow me to select basic brush.

    18 votes

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    15 comments  ·  Tools  ·  Admin →
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  12. Version info disappeared from “Get Info” of Finder

    macOS 10.12.6
    CC 22.1

    For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
    When checking with xattr command, com.apple.ResourceFork did not exist in those file.
    Did the specifications change?

    18 votes

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    16 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.

    Following Apple document talks about deprecations that lead to removal of Resource From .ai files
    https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28

    https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc

  13. Text import option error

    Unable to open Ai file. It shows Text import error. Please advice how to fix

    18 votes

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    14 comments  ·  File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  14. Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one

    I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

    1. Create document, e.g. A4, with units set as mm
    2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
    3. Set 'Keyboard increment' to 1mm
    4. Enable 'Snap to grid'
    5. Draw custom-sized rectangle
    6. Press Up or Down several times and watch how coordinates change

    Expected:
    Rectangle's Y should go like this:
    55, 56, 57, 58, 59, 60, 61...

    Actual result:
    Rectangle jumps like this:
    55, 57, 58, 61, 63,…

    18 votes

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    3 comments  ·  Snapping  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Artboard selection bugs in Illustrator CC 2018

    There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:

    When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to…

    18 votes

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    26 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. Zoom in and Zoom Out Through Mouse Wheel does not work

    In previous Adobe PD and Illustrator versions i was using preferences setting to change the zoom with Mouse Wheel, but in this version it is not available.

    18 votes

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    Resolved (Comments Open)  ·  1 comment  ·  User Interface  ·  Admin →
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  17. Exif rotation information is not reflected in the image placed by substitution

    Confirmed version:
    Illustrator 27.9.6, 30.3.0 macOS 14.8.3

    Issue:
    When placing an image with Exif rotation information, the orientation is different depending on whether to place it as a new one or a replace.

    Verification procedure:
    1. Place an image with Exif rotation information on the document
    2. Create a rectangle and rasterize it (means to ensure that you are not affected by the state before replacement) (fig.1)
    3. Select the rectangle of process 2 and replace it with the image file of process 1 (fig.2)
    4. Comparison of the results of process 1 and the results of process 3

    Ideal…

    17 votes

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    2 comments  ·  Images, Links  ·  Admin →
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  18. Order of duplicated artboards is reversed

    A big issue is that if you select several artboards at once to duplicate them and they were in order
    A
    B
    C
    they used to duplicate as
    copy of A
    copy of B
    copy of C

    Since the latest Illustrator update they mirror instead, as
    copy of C
    copy of B
    copy of A

    Makes batch duplication worthless and I now have to duplicate each one separately OR do the set and then move them around manually.

    17 votes

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    6 comments  ·  Documents and Artboards  ·  Admin →
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  19. Rasterizing an object inside of a clipping group flattens the clipping group itself

    If we need to rasterize one selected object inside of the clipping group, we have to isolate the object to avoid flattening the clipping group. Isolating only the clipping group won’t help, we have to 'drill into' the object specifically!

    This doesn’t happen for simple groups — with these we don’t have to isolate anything at all, just selecting a child is enough.

    Thanks to Junior Rocha for raising this up.

    17 votes

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    0 comments  ·  Clipping, Intertwine  ·  Admin →
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  20. Error in Startup Script - Line 2798: { No matching closing brace found

    I am getting an error on launch of Illustrator, seems to have begun with the latest update.

    Error in /Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/photoshop_v2025.jsx
    Line 2798: {

    No matching closing brace found

    The error can be dismissed and the application runs fine after that.

    Note that this is an error reffering to a startup script named "Adobe Photoshop", but the error comes up when launching Illustrator. Interestingly, there is no error when launching Photoshop.

    This is a new bug
    Running on a MacBook Pro, 16 inch, Apple M1 Max running on Sonoma 14.6.1
    Illustrator Version: 29.4

    This is an Adobe…

    17 votes

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    11 comments  ·  Launch  ·  Admin →
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