8199 results found

1. Alt + drag use Group Selection Tool cause illustrator crash

   Illustrator 16.0.3
   Windows 10 20H2 19042.1526
   i7-10700 2.9GHZ
   16GB RAM

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   5 comments  ·  Actions  ·  Delete…  ·  Admin →
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2. New Automatic file backup missing?

   Just updated to AI 26.3.1 and the new Automatic Backup checkbox is missing from File Handling preferences.

   Running macOS 10.5.7.

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   4 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Document won't save

   Hi there.
   I have been working in a new file I created, and I am unable to save the file. I have tried exporting, and quitting such that illustrator asks if I want to save. Nothing happens. I am stuck here, as I will otherwise loose the work I have done. Any suggestions???

   4 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The problem got solved by resaving the original document and no longer can be reproduced.

   If you have a similar issue, try to search for a similar bug report which matches yours exactly or log another one, providing as many details as possible to help the team to investigate it.

4. Color change with the CPU/GPU overview with an external display

   Hello, I am on a 14" MacBook Pro. 2021

   On the MacBook screen the rendering change (CPU/GPU) does not change the color and everything works fine.

   However on an external screen the GPU rendering gives bad color (often distorted and duller), by activating the CPU rendering the color becomes normal on the external screen.

   In GPU rendering on the external screen for example, the dropper does not pick up the right color (its link images).

   On the other hand, once the color has been cut in CPU rendering, we can put back the GPU rendering (the colors become desaturated) but they match.

   This means that if I want to work correctly on the external screen I have to use CPU rendering, which is problematic in terms of performance.

   Hello, I am on a 14" MacBook Pro. 2021

   On the MacBook screen the rendering change (CPU/GPU) does not change the color and everything works fine.

   However on an external screen the GPU rendering gives bad color (often distorted and duller), by activating the CPU rendering the color becomes normal on the external screen.

   In GPU rendering on the external screen for example, the dropper does not pick up the right color (its link images).

   On the other hand, once the color has been cut in CPU rendering, we can put back the GPU rendering (the colors become desaturated) but… more

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   2 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. Illustrator keeps oversaturating the color space even though modes/swatches are set correctly.

   When opening a file (usually with photography), illustrator will oversaturate all the colors regardless of color settings. Everything will be set to consistent CMYK settings but the colors show up so saturated and it's impossible to work in that space.

   2 votes

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   5 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. リンクAIの比率が変わる

   mac版イラストレーター25.1で保存した
   リンクAIイラストのあるAIファイルをWINDOWS版イラストレーター26.5でOPENしたところリンクの拡縮が変わる
   339.24％拡大だったものが238.762％になりリンクイラストが小さくなった。

   1 vote

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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7. Embeded icon not showing in the links panel

   Illustrator 26.0.1/ macOS Big SUR 11.6.1
   The icon for embeded images (like in illustrator 2021) in the links panel it's not showing anything, it's blank.

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   9 votes

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   7 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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8. Bleed not exporting as PNG or JPG

   I've just updated to Illustrator 26.2.1 and now I cannot export PNG or JPG files with bleeds.
   • I'm using File > Export > Export as... function.
   • There is a 9 pt bleed set up in the Document settings
   • "Use Artboards" option is selected on the Export dialog window.

   I'm on macOS 12.3.1.

   5 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. keyboard shortcut(s) don't work

   I have a couple keyboard shortcuts that do not work. Among them are Ctrl-Shift-O to outline fonts. and Ctrl+] and Ctrl+[ to arrange. I only have one custom shortcut Ctrl+Shift+P to place objects.

   2 votes

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Changement de couleur à la réouverture de de mon fichier

    Bonjour, depuis 2 ou 3 jours, à chaque fois que j'ouvre un fichier mes image en PNG sont comme en "négatif" ou avec un fond jaune. Pas toute les images c'est aléatoire.

    Je suis sur Macbook pro m1 13" de 2020. Ma version Illustrator est 26.3.1

    Je

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    2 votes

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    0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Coordinates label rendering problem in Overprint Preview mode

    1. Open the file and make sure Overprint Preview mode is on (thus GPU is off)
    2. Pick Direct Selection tool, grab the point and move it The gray label with current coordinates get smeared, like the GIF shows.

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    12 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Disable SHIFT + SPACE Keyboard Shortcut for Rotate Canvas

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press SHIFT again and add to your selection, release, and so on. This is not a comfortable key combo and it makes it very easy to accidentally release your entire selection.

    Prior to this update, we've never had a need for a quick toggle shortcut for the rotate canvas tool on desktop. If the tool is needed, it is accessible via the hand tool quickly enough.

    This issue is present in version 25.4.1 and 26.0.1.

    Starting with version 25.4.1, Adobe added a Preferences option to disable the trackpad gesture to rotate view. Please either disable this toggle shortcut completely or also add an option to Preferences to disable the SHIFT+ SPACE keyboard shortcut for desktop users.

    A SHIFT+ SPACE keyboard shortcut for the rotate canvas tool was introduced in a minor version update of Ai 25 (sometime after 25.2.1). This keyboard shortcut is very disruptive when trying to make selections while panning around the artboard. For example, you used to be able to continually hold down the SHIFT and SPACE keys to pan around the artboard while quickly dragging the cursor around points or objects to add them to your selection. With the new rotate canvas shortcut, you have to carefully press SHIFT, make your first selection, release SHIFT, press SPACE to to pan, release, press… more

    10 votes

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    5 comments  ·  Rotate View  ·  Delete…  ·  Admin →
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13. illustrator 2022 will not place emf files due to unknown error

    Illustrator will not allow me to place any emf files. I have windows 11, illustrator 2022 (latest version).

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Drag and drop to place file sometimes embeds instead of linking

    When I drag and drop a JPG/PNG/PDF/AI file from Finder into an Illustrator document, it normally drops in as a link. However, sometimes it unexpectedly embeds the artwork instead of linking it. If I try again repeatedly, it continues to embed, so to fix it I have to go to File > Place and ensure that "Link" is selected (which it already is). After that, if I drag-and-drop from Finder again, it links the artwork as expected.

    This issue is seemingly random and I can't figure out exactly how to reproduce it. I always link files (not embed them) when I place them via File > Place or via drag-and-drop, so I don't know why it sometimes decides to embed.

    When I drag and drop a JPG/PNG/PDF/AI file from Finder into an Illustrator document, it normally drops in as a link. However, sometimes it unexpectedly embeds the artwork instead of linking it. If I try again repeatedly, it continues to embed, so to fix it I have to go to File > Place and ensure that "Link" is selected (which it already is). After that, if I drag-and-drop from Finder again, it links the artwork as expected.

    This issue is seemingly random and I can't figure out exactly how to reproduce it. I always link files (not embed them) when… more

    5 votes

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    7 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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15. Saving to Creative Cloud is Changing My Patterns

    This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
    Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is not consistent. Sometimes it happens, sometimes it doesn't, and sometimes it happens to just some motifs in a design and not others.
    After countless tries to figure out what it is, it does appear to be that patterns saved to Adobe's Creative Cloud will have this happen, whereas if I save it to my computer, it will not. Thank you for the help!

    This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
    Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is… more

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    4 votes

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    13 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. Rearrange artboard does not work with large artboards...

    Having an issue with the Rearrange All Artboards feature when using very large art boards. See attached screenshot. Two artboards, one 6x16ft and one 3x9ft. Rearrange All Artboards using columns only seem to give an error of: "Rearrangement would take some artboards out of canvas bounds." even though the artboard could be arranged manually with the same settings.

    Unrelated: Can you PLEASE allow uploading of videos again (specifically webm). It really helps when trying to communicate bugs and feature requests).

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    2 votes

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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17. Mauvaise gestion des timeout en enregistrement ou en impression à distance

    Lorsque je télétravaille, la connexion ADSL est lente et Illustrator se crashe avant la fin d'enregistrement sur le serveur ou avant la fin de l'envoi au serveur d'impression. Toutes les fenêtres disparaissent d'un coup et c'est lorsque je relance l'appli que ça me signale qu'illustrator a quitté inopinément... WTF ?
    Pour pallier ce problème, j'enregistre ou j'imprime en local, puis je transfère sous Finder vers le serveur distant, c'est nettement moins instable.

    1 vote

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    1 comment  ·  Print  ·  Delete…  ·  Admin →
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18. error when exporting to svg

    error when exporting to svg, everything goes wrong, please fix the error.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Illustrator not working correctly on large displays

    I am encountering numerous problems with Illustrator that I have not had before. I noticed that they all seem to revolve around things like selecting endpoints or handles for curves. Transforming elements seem to no longer align with the pointer when expanding. All of these are hard to pinpoint and I see numerous other people complaining about the same series of problems that I am having. I believe that it all has to do with Scaling on Large Screens.

    For example, I use 175% scaling on my LG 39" curved monitor. Trying to use the transform features after selecting an element is next to impossible. Sometimes, I will expect to rotate an element, and the cursor changes to rotate mode, I click and nothing happens but the element is deselected like I missed the handle. Other times, I will want to reposition or resize an object and I wait for the pointer to change to the horizontal scale cursor, click the point and it begins rotating the image. There's no discernable way to identify when it is going to do what.

    It makes Illustrator nearly impossible to use. I believe that it is all because you are failing to account for the magnification parameters in Windows since this worked fine just before I changed monitors. If you would just look at how you handle windows where the entire windows environment is scaled, I would be willing to bet you could solve a lot of problems all at once. Chances are you would solve the 4 or 5 bugs that I have submitted.

    I am encountering numerous problems with Illustrator that I have not had before. I noticed that they all seem to revolve around things like selecting endpoints or handles for curves. Transforming elements seem to no longer align with the pointer when expanding. All of these are hard to pinpoint and I see numerous other people complaining about the same series of problems that I am having. I believe that it all has to do with Scaling on Large Screens.

    For example, I use 175% scaling on my LG 39" curved monitor. Trying to use the transform features after selecting an… more

    1 vote

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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20. Type on Path Broken - Can't Resize

    Not sure if this has been reported yet or not. When I use the type on path tool and try to resize it the type's center point is moved and/or the kerning is thrown way off. See the video for an example of what's happening.

    The only way I can get around this is making a copy of the object so I can save an editable version, then outline the text on the other version so I can resize. This is a MASSIVE pain.

    Using Ai version 25.4.1

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    16 votes

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    Resolved (Comments Open)  ·  13 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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