Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7459 results found
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Action shortcuts are lost when rearranging action sets
If I manually rearrange the order of my Action Sets by dragging a set up or down in the list, all the shortcuts assigned to the actions in this set are lost.
37 votesI am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Fix Adobe Illustrator CC 2019 Type Library Reference - VB scripts return error
Illustrator CC 2019 Type Library is broken when attempting to Reference from Visual Studio.
VB.Net or C# projects attempt to add the reference from: C:\Program Files\Adobe\Adobe Illustrator CC 2019\Plug-ins\Extensions\Scripting Support.aip, and give the attached error.
My idea, is for Adobe to fix it!
Older versions work fine.
37 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Adjustment of a gradient in Live Paint Bucket (K)
In Illustrator CC2019 the Adjustment of a gradient in Live Painting Bucket (K) does not work.
When in Live Painting Bucket (K) i apply the gradient, then i can not adjust it manually.37 votesThe problem is not fixed, alas, despite the previous fix, and everybody who tried to pick a Gradient tool after selecting a region with the Live Paint Selection tool can see this... OK, back to work with this.
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Rotate tool Alt click and Wacom tablet
Hey :)
I use illustrator CC 2017.I use my Wacom intuos for almost everything since it is easier and I am comfortable to it than using mouse.
I use Rotate tool to copy objects in circle with a center point.( Select Rotate tool, Hold Alt and click to choose the center of the object) .
When I use wacom tablet to achieve this, the Center point keeps floating with the mouse pointer. I have to use my mouse to click to set a center point.
I have used it in multiple computers and with other wacom devices too. I…37 votesThank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer Singh -
Legacy text objects updated after two file saves are completely lost
Bugs fixed in CC2018 are still not fixed.
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32018143-text-lost-when-updating-text-of-old-versionReproduction Procedure:
1. Prepare and open a file of version 10 or less.
2. Click [OK] button in Legacy Text Warning dialog.
3. Save the file as is.
4. [Important] Open the saved file.
5. [Important] Save the file as is.
6. Open the saved file.
7. Click on a legacy text object with the Text tool.
8. Click [Update] button in the warning dialog box.
→Legacy text object is completely lost.This bug occurs in all versions since CC2018.
Japanese:
ファイル保存を2回した後にレガシーテキストオブジェクトを更新すると完全に消失します再現手順…
36 votes -
Pattern swatches behave unexpectedly
Several mentions on the Illustrator user forum about patterns changing (content or color) when copied/pasted:
https://community.adobe.com/t5/illustrator/copy-paste-pattern-fill-keeps-pasting-object-with-former-pattern-not-new-pattern/m-p/12140673#M281278https://community.adobe.com/t5/illustrator/pattern-glitch/m-p/12141847#M281340
and one on uservoice that looks similar:
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43695972-artwork-containing-any-swatch-is-changing-color-wh36 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Cursor stuck on hand
The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.
36 votesWe need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)
-Rama
Illustrator Team -
Selection tool won't grab lines
Selection tool won't grab and move lines without extreme effort. Simple click and move isn't working in solid and hollow pointers. I have to drag a selection across the line or lasso the line to highlight it but then it still won't let me do a simple click-drag. It's like the line is locked down but nothing is locked. I'm running MacOS Sierra 10.12.6 and Illustrator 23.0. I've tried multiple settings of selection tolerance in preferences and it hasn't made any difference. I can move the selected line with cursor keys but can't move it with selection arrows. This didn't…
36 votesHi,
Thanks for reporting this issue, Illustrator team really appreciate this. We are able to reproduce this issue and it is currently under review.
Regards
Ankit Goyal
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Gradient stays selected when trying to pick a solid colour
After upgrading to v23, it's become very difficult to switch from having a gradient selected and to having a solid colour.
36 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Pasted artwork does not remember sublayers
When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.
36 votesHi All,
Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.
Thanks
Anish Kumar
Illustrator Team -
KERNING ON EXTENDED SELECTIONS...
My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.
I can't seem to get this to go away.
I uninstalled & reinstalled Illustrator and it is still happening.
I tried many fonts of different types, and it still won't work.-Chris
36 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator documents open to a red / black screen
Resizing the document window rectifies the issue, annoying nevertheless
35 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Click and touch release problems Illustrator CC 2018 Mac High Sierra - cause dictation software
Illustrator v 22.0.1, Mac OS High Sierra on Macbook Pro 2016, touch bar, 2.9GHz Intel core i7, 16GB 2133MHz LPDDR3
Clicking, tapping, with trackpad or wireless mouse (Kensington wireless Turbo Mouse trackball): click/tap does not release, so the object is highlighted or selected and stuck to the cursor as you move it around.
In the layers palette, (The new Properties/Layers) clicking/tapping a layer lock to unlock it may unlock it with a delay, or lock/relock it. The same goes for view/hide visibility for layers. The response is difficult to interpret, possibly because of delays. But it not possible to use…
35 votesWe are not hearing any more comments on this thread. If you still run into this problem due to Dictation software, please reach out to Support.
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Upgrade 25.4.6 Not export dxf
Upgrade 25.4.6 Not export dxf
MacoS 10.14.634 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Rohit Jain
Illustrator Team
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Smart Vector Object in Photoshop does not open anymore in Illustrator after upgrading to Monterey 12.3 I got an error -1703.
Smart Vector Object in Photoshop does not open anymore in Illustrator after upgrading to Monterey 12.3 I got an error -1703.
34 votesResolved (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
This issue is fixed in macOS 12.3.1 update from Apple.
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Artboards name disappear after renaming
After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.
AI version: 22.0.1
34 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Files not saving correctly, reopens to older versions.
Twice this week I've saved files, closed them, and opened them later and my changes were not saved – illustrator opened way older versions of the files. What's weirder is one is a PDF, and the PDF shows the accurate file, but when I open it in illustrator it shows the old version.
34 votesI am glad to update that this issue was fixed in 24.0 release.
Thank you for all the feedback.
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Brush Pressure exceeds set size/variation
When drawing with the brush in CC 2018, the brush size of the stroke can exceed the set size and variation. For instance, If I have a brush size of 3 and variation 3, when drawing pressing very hard, the stroke size will go above 3 pts. in CC 2017 the brush stroke was limited to brush size.
34 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
As per the investigation done by the engineering team , the issue is not a bug , but an expected scenario.
Variation means that it should go both above and below the set size. So a 3pt stroke with 3pt variation will draw from 0 to 6 pt.
Kindly reach out to us incase you have any queries .
Regards,
Aishwarya G Gadodia
Illustrator Team -
Character colors set for character/paragraph styles loaded from another document are lost when the file is saved and reopened.
別のドキュメントから読み込んだ文字スタイル・段落スタイルに設定された文字カラーは，ファイルを保存して再度開いたときに失われてしまいます。
macOS & Windows OS, Illustrator all versions
再現手順
① ドキュメント上で段落スタイルを新規作成し，文字カラーを設定後，保存する。
② 別のドキュメントの段落スタイルパネル「段落スタイルの読み込み…」より，①.ai を読み込む。
③ 読み込んだ段落スタイルを適用したテキストオブジェクトを作成し，保存する。
④ ③のドキュメントを再度開く。望む結果： ①で設定した文字の色が，段落スタイルの「文字カラー」に設定されている。
実際の結果： 段落スタイルの「文字カラー」は「なし」になっている。
読み込んだスタイルを適用したテキストオブジェクトの見た目は黒くなり（カラースペースがDevice Grayになり），カラーパネルの表示は「？」になります。
上記手順では「段落スタイル」について書いていますが，「文字スタイル」で設定した場合も，同様の不具合が発生します。
33 votes -
Illustrator does not embed a color profile when exporting artwork to PNG format
When exporting to JPG format there is option to select color profile and an option to embed the chosen color profile in file. There is no such support for PNG files and I find many times I am asked for a transparent PNG file for print work and am unable to embed color profile.
33 votes
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