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  3. The steps you were taking when you experienced the issues
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7247 results found

  1. Shift hold (Constrain angle) within gradient use not working

    When I shift hold a gradient now it doesn't snap (constrain angle) in Illustrator. I've checked my general settings and constrain angle is set to 0°... have I missed something? Version 23.0

    41 votes

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    62 comments  ·  Gradients  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  2. Smart Guides not working

    I have smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.

    Ai CC 22.0.1

    41 votes

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    48 comments  ·  Tools  ·  Admin →
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  3. Zoom with Alt+wheel is way too sensitive in new v27.3 to the point of being unusable

    This has just started with the new update to v27.3 using the Alt and the scroll wheel now causes intermittent massive jumps in zoom. Updated all my Logitech software. Running latest everything so reverting to 27.2 as this makes Illustrator unusable. How on earth did this get through any sort of testing?

    40 votes

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    24 comments  ·  Tools  ·  Admin →
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  4. Annoying Flickering Cursor when Photoshop is open

    This is still an issue with the latest releases of Illustrator and Photoshop. We shouldn't have to close Photoshop to have the behavior disappear. See my screen capture today attached or on Box.com: https://nic.box.com/s/hemehrwzo9fm0ye3evst9ma41x908ipp

    40 votes

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    40 comments  ·  Tools  ·  Admin →
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  5. Performance is extremely slow when using show grids in outline preview

    macOS Big Sur 11.4, Illustrator 25.3.1

    When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.

    40 votes

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    41 comments  ·  Performance  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.

    Please help the team by providing your specs and answers to these questions:

    1. Does it work fine with grid as dots in Preivew / Outline mode?

    2. Does it differ from grid as lines in these modes?

    3. What is slow for you exactly? How severe?

    4. Is there a difference if you disable 'Grids In Back' option?

    5. What are you lines/subdivisions settings?

    And any other related feedback is appreciated. Let's track it down and get this really fixed.

  6. 透明部分を含むグレースケールモードのPSDファイルを配置するとGPUプレビューできない。

    オペレーティングシステム　macOS 10.15.6（imac20,1 32GBmem/1TBSSD/AMD Radeon Pro 5300_4GB）
    Illustrator CC ver.25.2.3

    問題が発生したときに実行していた手順
    1. CMYKドキュメントをGPU表示で編集中に透明部分を含むグレースケールモードのPSDファイルを配置する。
    2. GPUプレビューからCPUプレビューに切り替わり、以降、Illustratorを再起動するまでそのドキュメントでは先程の配置画像を除去してもGPUプレビュー表示に戻せない。

    想定していた結果
    GPU表示が正しく機能する。

    実際の結果
    CPU表示に強制的に切り替わってしまい、GPUプレビュー表示に出来ない。

    RGBモードのドキュメントではこの症状は発生しません。透明部分を含む画像形式であっても他の形式ではこの問題は発生しません。また、Windowsでは起きないとの報告を受けています。
    以下のコミュニティスレッドをご参照下さい。
    https://community.adobe.com/t5/illustratorフォーラム/gpuで表示-が使えなくなる/m-p/12040056#M25098

    40 votes

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    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Opacity and location overlaps with gradient bar (Gradient Panel) when expanded state of Gradient panel is docked in workspace

    Gradient handles for linear and radial gradient are not responding to user input. Above the gradient input, disabled controls for setting position and opacity of stop are displayed (See screenshot).

    40 votes

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    41 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. cmd+shift+n doesn't create new folder in Finder-Save-Dialouge anymore after last update

    When you save a file (save as, save, save copy, ...) you can not create a new folder via cmd+shift+n anymore after the latest 24.0.1 "bug fix update" which I received today.

    Please fix this again!

    (Mac OS 10.13.6 / Illustrator 24.0.1

    39 votes

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    40 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. Blob Brush leaves temporary marks

    When I'm moving around the cursor, without pressing any buttons, and have the Blob Brush tool selected I get these marks. They disappear if I switch to the selection tool.

    39 votes

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    14 comments  ·  Tools  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. White is now yellow

    All my colors with todays 10/16/18 update have shifted and have lost their embedded color file. (When opening previous work). My white swatch is yellow. But when placed in Indesign it is white as well well as the color makeup 0000. Hiw can i fix this?

    38 votes

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    47 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  11. Gestures Broken

    Gestures (e.g. pinch to zoom, two finger panning) don't work in Illustrator for me anymore. They used to work just fine on both my Wacom tablet and laptop's touchpad, but now don't work for either. They work in Photoshop, just not Illustrator, so I'm not sure if it's an option that's been deselected or an actual bug, but I can't find the option if so. I can usually scroll vertically, pinch to zoom sometimes scrolls horizontally instead, and I can't use gestures to actually zoom at all.
    OS: Windows 10
    Version: Illustrator 2017

    38 votes

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    40 comments  ·  User Interface  ·  Admin →
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  12. Cannot create or load documents, the canvas goes black/white/transparent

    Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.

    38 votes

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    63 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  13. Objects Fill Color (Global/Spot) removed when changing any of the stroke property

    I have multiple objects selected with the same stroke colour and different fill colours. I change the stroke colour and the fill colour of all selected objects change to none. Using Illustrator 25.3 on Mac 10.4.6.

    37 votes

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    35 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Jagged artefacts on edges of objects with gradient fills or transparency

    Revisiting a Logo Artwork that I did last year (created using V.24x), the artwork has now changed ... there are jagged lines around the edges of shapes that were filled with transparency gradients. (see pic 1) This is not due to any extra nodes; the underlying geometry is the same (see pic 2).
    If I use 'Flatten Transparency' it solves the jagged lines, but adds extra 'blocks' in the corners (see pic 3). This is not something that used to happen.
    This is not multiple objects stacked, so can't Ungroup and it isn't a compound path so I can't Release.

    …

    37 votes

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    26 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  15. Action shortcuts are lost when rearranging action sets

    If I manually rearrange the order of my Action Sets by dragging a set up or down in the list, all the shortcuts assigned to the actions in this set are lost.

    37 votes

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    2 comments  ·  Actions  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Fix Adobe Illustrator CC 2019 Type Library Reference - VB scripts return error

    Illustrator CC 2019 Type Library is broken when attempting to Reference from Visual Studio.

    VB.Net or C# projects attempt to add the reference from: C:\Program Files\Adobe\Adobe Illustrator CC 2019\Plug-ins\Extensions\Scripting Support.aip, and give the attached error.

    My idea, is for Adobe to fix it!

    Older versions work fine.

    37 votes

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    22 comments  ·  SDK and Scripting  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  17. Legacy text objects updated after two file saves are completely lost

    Bugs fixed in CC2018 are still not fixed.
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32018143-text-lost-when-updating-text-of-old-version

    Reproduction Procedure:
    1. Prepare and open a file of version 10 or less.
    2. Click [OK] button in Legacy Text Warning dialog.
    3. Save the file as is.
    4. [Important] Open the saved file.
    5. [Important] Save the file as is.
    6. Open the saved file.
    7. Click on a legacy text object with the Text tool.
    8. Click [Update] button in the warning dialog box.
    →Legacy text object is completely lost.

    This bug occurs in all versions since CC2018.

    Reported in the thread of Japan Forum.
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/illustrator%E3%81%A7cid%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%82%92%E5%88%A5%E3%81%AEotf%E3%83%95%E3%82%A9%E3%83%B3%E3%83%88%E3%81%AB%E7%BD%AE%E3%81%8D%E6%8F%9B%E3%81%88%E3%82%8B%E6%96%B9%E6%B3%95%E3%81%AF%E3%81%82%E3%82%8A%E3%81%BE%E3%81%99%E3%81%8B/td-p/13194772

    Japanese:
    ファイル保存を2回した後にレガシーテキストオブジェクトを更新すると完全に消失します

    再現手順…

    36 votes

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    6 comments  ·  Type, Fonts, Text  ·  Admin →
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  18. Adjustment of a gradient in Live Paint Bucket (K)

    In Illustrator CC2019 the Adjustment of a gradient in Live Painting Bucket (K) does not work.
    When in Live Painting Bucket (K) i apply the gradient, then i can not adjust it manually.

    36 votes

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    50 comments  ·  Gradients  ·  Admin →
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  19. Gradient stays selected when trying to pick a solid colour

    After upgrading to v23, it's become very difficult to switch from having a gradient selected and to having a solid colour.

    36 votes

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    36 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  20. KERNING ON EXTENDED SELECTIONS...

    My kerning worked just fine about an hour ago, but now every time I try to add a custom kerning value it gives me the warning: Kerning on extended selections can only be set to Auto or 0.

    I can't seem to get this to go away.
    I uninstalled & reinstalled Illustrator and it is still happening.
    I tried many fonts of different types, and it still won't work.

    -Chris

    36 votes

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    45 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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