Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7538 results found
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Align Objects and Distribute objects tools changed behavior
Windows 10, Illustrator CC 22.1
Align to right and align to top are the only alignment tools functioning correctly in all three alignment modes (artboard, key object, selection). None of the distribution tools are working in any mode.
In the 22.1 update, the Align Objects and Distribute objects tools changed behavior. Before, if I selected say, 5 objects and clicked the Align Horizontal Center tool, they would align on a mutual horizontal center. Now, they align to the center of the artboard, apparently, which is often completely offscreen when I’m zoomed in. This is a very confusing and almost totally…
46 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
This file has been modified outside illustrator
After updating to Illustrator 24.0, sometimes when saving a file, I get a popup that says 'this file has been modified outside illustrator. do you want to continue?'
45 votesHi All,
We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).Please do let us know if this issue is resolved for you or not.
With Best Regards,
Illustrator Team -
'Remove redundant points' in Pathfinder options keeps unticking itself
AI doesn't respect 'Remove redundant points' being checked in Pathfinder options and always unticks it.
This option must not resets itself.45 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Libraries Panel broken
Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
45 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Moving objects - error message "can't move the object"
I'm working with vectors and type. Since the update to CC2018, at random moments and in multiple files, I'll select a vector object and select some text, then try to move them, and I'll receive the error message "Can't move the objects. The requested transformation would make some objects too large". The problem is going to force me to revert back to the 2017 version of Illustrator - please make sure this is fixed ASAP. See attached screen grab.
44 votesWe have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better
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Mouse cursor disappears on Windows 11 Insider Preview
I opened Illustrator to work on a project and my mouse cursor disappears when I am in the workspace. I can't seem to get it back. It is just an illustrator issue since I can see my cursor fine in other programs.
43 votesWe confirm that these issues have been found fixed in Windows Insider update 26085.1. Please upgrade your Windows to this version or above.
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Intertwine bug when export as pdf X4
mac os 12.6, illustrator 2023
create 2 intertwining circles, save as PDF X4 with the Illustrator default settings and you get a bitmap instead of vector data..
by choosing "compatibility: acrobat 8" the problem does not appear.43 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Annoying Flickering Cursor when Photoshop is open
This is still an issue with the latest releases of Illustrator and Photoshop. We shouldn't have to close Photoshop to have the behavior disappear. See my screen capture today attached or on Box.com: https://nic.box.com/s/hemehrwzo9fm0ye3evst9ma41x908ipp
43 votes -
Pasted/Embedded Images are disappearing
- 22.0.1 on MacOS 10.13.3
- Illustrator closes either through my action or an unexpected crash
- I expect all of the embedded files I've been working with to display on the canvas
- A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into…
43 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.When this issue occur please share the AID file with us without closing illustrator.
1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator Team -
Workspaces not working at all
Today (Mar 19th, 2018) I updated Illustrator and upon (re)launching, NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.
42 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Hi,
Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.
Regards
Ankit Goyal -
Generative Pop-ups causing file open click issues in MacOS Ventura
The popups that push the generative AI features (which should be permantally dismissable, but that's another issue) cause a bug in the file open... menu. If the popup remains open, and you click File > Open... the file dialog opens, but you cannot click on any files. Closing Illustrator and re-opening will fix the issue.
41 votesThe fix is pushed into Global Availability build 28.6.
If it misbehaves still — please comment back.
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Drop Shadow Deletion Crashes Illustrator
I can apply a drop shadow to a shape, and then when I copy & paste that shape and try to remove the drop shadow from the copied version, the application crashes.
41 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Shift hold (Constrain angle) within gradient use not working
When I shift hold a gradient now it doesn't snap (constrain angle) in Illustrator. I've checked my general settings and constrain angle is set to 0°... have I missed something? Version 23.0
41 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Smart Guides not working
I have smart Guides enabled and Snap to Point enabled. Neither are working. Frustrating.
Ai CC 22.0.1
41 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Zoom with Alt+wheel is way too sensitive in new v27.3 to the point of being unusable
This has just started with the new update to v27.3 using the Alt and the scroll wheel now causes intermittent massive jumps in zoom. Updated all my Logitech software. Running latest everything so reverting to 27.2 as this makes Illustrator unusable. How on earth did this get through any sort of testing?
40 votesThe fix for this issue has been rolled out with Illustrator 27.3.1 release available through Creative Cloud Desktop.
Please update to 27.3.1 version to ensure you do not run into this issue.
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Performance is extremely slow when using show grids in outline preview
macOS Big Sur 11.4, Illustrator 25.3.1
When switching to outline mode when using show grids, it is almost impossible to keep on working as everything is in slow motion, as if the graphic card is unable to cope. This occurs with a 500 kb file that was trouble free before the last updates.
40 votesIt turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.
Please help the team by providing your specs and answers to these questions:
1. Does it work fine with grid as dots in Preivew / Outline mode?
2. Does it differ from grid as lines in these modes?
3. What is slow for you exactly? How severe?
4. Is there a difference if you disable 'Grids In Back' option?
5. What are you lines/subdivisions settings?
And any other related feedback is appreciated. Let's track it down and get this really fixed.
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透明部分を含むグレースケールモードのPSDファイルを配置するとGPUプレビューできない。
オペレーティングシステム macOS 10.15.6（imac20,1 32GBmem/1TBSSD/AMD Radeon Pro 5300_4GB）
Illustrator CC ver.25.2.3問題が発生したときに実行していた手順
1. CMYKドキュメントをGPU表示で編集中に透明部分を含むグレースケールモードのPSDファイルを配置する。
2. GPUプレビューからCPUプレビューに切り替わり、以降、Illustratorを再起動するまでそのドキュメントでは先程の配置画像を除去してもGPUプレビュー表示に戻せない。想定していた結果
GPU表示が正しく機能する。実際の結果
CPU表示に強制的に切り替わってしまい、GPUプレビュー表示に出来ない。RGBモードのドキュメントではこの症状は発生しません。透明部分を含む画像形式であっても他の形式ではこの問題は発生しません。また、Windowsでは起きないとの報告を受けています。
以下のコミュニティスレッドをご参照下さい。
https://community.adobe.com/t5/illustratorフォーラム/gpuで表示-が使えなくなる/m-p/12040056#M2509840 votesI am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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cmd+shift+n doesn't create new folder in Finder-Save-Dialouge anymore after last update
When you save a file (save as, save, save copy, ...) you can not create a new folder via cmd+shift+n anymore after the latest 24.0.1 "bug fix update" which I received today.
Please fix this again!
(Mac OS 10.13.6 / Illustrator 24.0.1
39 votesI am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Blob Brush leaves temporary marks
When I'm moving around the cursor, without pressing any buttons, and have the Blob Brush tool selected I get these marks. They disappear if I switch to the selection tool.
39 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Objects Fill Color (Global/Spot) removed when changing any of the stroke property
I have multiple objects selected with the same stroke colour and different fill colours. I change the stroke colour and the fill colour of all selected objects change to none. Using Illustrator 25.3 on Mac 10.4.6.
38 votesI am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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