8136 results found

1. Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects

   as title says, my Illustrator 2020 (24.0.1) always creates a .tmp file whenever i save. I cant see a preview of the file when viewed on Finder. Lastly, I can't import the files i created using AI 2020 to After Effects - it only shows a blank artboard.

   Files are saved with Create PDF compatible File ticked.

   I have also tried resetting the Adobe PDF joboption settings.

   So right now I have 2 AI's installed just so i can continue working with my files.

   macOS High Sierra
   version 10.13.6

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   30 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Ratchakrit Klongpayabal posted the below solution to fix this issue.

   
   

   How to stop .tmp$$$ when export .png File from Avast Anti-virus

   The cause of this annoying problem came from the ransomware shield function from Avast. This is an easy method to solve this problem.

   1. Go to Avast Antivirus user interface.
   2. Select the protection tab.
   3. Select ransomware shied.
   4. Protected folder by Avast Ransomware shield will appear.
   5. Click the checkbox of the protected file location that you choose to export which shown for protection.(C:\USER\...\Pictures etc.)
   6. When you select, the message of the selected folder and "Stop Protection" button will appear.
   7. Click stop protection.

   after this procedure, you can export .png file or else and preview it as you please. Please try...

2. Clipping mask from a live text is misaligned / resized / distorted

   When using a solid swatch filled variable font as a clipping mask (Hepta Slab in the attached example) the clipped paths are misaligned with the font (in display and in selection hovering).

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   7 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Thanks for the information provided to the Illustrator team.

   We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.

   With Best Regards,

   Aishwarya G Gadodia

   Illustrator Team

3. Adjusting gradient on ONE selection adjusts ALL other objects with the same gradient

   When I select ONE object with an existing gradient and then try to adjust it, it will change ALL objects that have that same gradient. Extremely frustrating.

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   9 comments  ·  Gradients  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Action to merge swatches

   Make it so we can create an action to merge swatches again like CS5!!!

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   3 comments  ·  Actions  ·  Delete…  ·  Admin →
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5. Saving a PDF compatible causes slow saving

   I have a top end workstation so the spec isn't an issue. When saving an AI file, checking PDF compatible slows the save and subsequent saves significantly. Un-checking it results in normal performance. This was not an issue prior to the latest release.

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   23 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   This issue has been fixed.
   Please update to the latest AI version 24.0.0. and let us know if you are facing any issues around this workflow.

   Thanks & Regards,
   Illustrator Team

6. Illustrator makes mouse curser go slow (not a lagging issue)

   Lets start by saying that Illustrator isn't lagging, It's just the mouse curser that goes slow when on the canvas.

   I use an extra monitor connected to my Macbook macOS Sierra pro 10.12.4 (16E195)

   I have noticed this a few times when using illustrator. It does not happen to any other program, Photoshop, sketch, Chrome etc.

   This might be worth investigating as it is slightly irritating

   Illustrator version 22.0.0

   Cheers

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   32 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anjali responded

   Hi everyone,

   The issue got resolved with the new Apple adapter.

   Thank you for your feedback.

7. Move dialogue is broken when Y-axis is flipped

   Problem Description:
   Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
   /isRulerIn4thQuad 0
   /isRulerOriginTopLeft 0

   It works fine except it breaks setting negative distance in Move dialogue.

   Steps to Reproduce:
   1. Change said flags to 1
   2. Relaunch AI
   3. Create and select an object
   4. Press Enter to invoke Move dialogue
   5. Set vertical position to any positive number and apply
   6. Invoke dialogue again
   7. Set same vertical value, but negative (you can also select any other object before that) and apply

   Actual Result:
   Object will move up

   Expected Result:
   Object should move down

   It doesn't matter where you first move object, it matters only that value is the same but has different sign.
   It is very annoying bug, because it happens always but in certain cases. Lots of swears and undos.
   The way coordinates is swapped via prefs is fine, as long as it just works, although some other vector programs allow to change it via UI.

   Any Workarounds:
   Set angle manually in dialogue window to desired.
   Set bigger position then you need and then move it again to get where you want it.

   Attached gif shows almost same situation, but with twist:
   I move one object down (with negative distance) and then I want to move second object down and sideways. And when I set horizontal value, AI flips the vertical axis inside dialogue and it force me to dance with workarounds described above.

   Adobe denied to admit is as a bug.
   Please, help me to prove my point.

   I don't ask you to change default ruler origin to bottom left, Adobe already had given us an opportunity to change this by editing flags! I ask for fixing a bug for Move dialogue that is set upon existing and approved behaviour.

   I know quite a lot of highly valuable people from Adobe forums who still votes for y-axis go up:
   CarlosCanto (he even wrote a script to undo your unexpected making, https://forums.adobe.com/message/3859338)
   JETalmage (you should have seen this post back in 2009! https://forums.adobe.com/thread/497089)
   Jacob Bugge and all other people who agree with them in comments.

   Nobody among my colleagues I know personally likes this. And only two of them having spoken about it at forums. Imagine how many just cry silently.

   InDesign is a publishing software, it works with a flow. I don't know anybody who reads from bottom to up (RTL — yes). When you move an object there, you don't move it up, you move it backwards

   Photoshop is raster graphics editor, it works with a readable grid of pixels, which are written from top left (we see it every time when images load slow in browsers). Using Photoshop since version 5 I never experienced any trouble with axis going down, because it just never mattered! I retouch photos mostly. People, who uses it for drawing web-design (!) are still OK, because web pages go down. Anyway, PS even hasn't precise move dialogue controls.
   And of course, the fact y-axises go one direction, is just a coincidence (when there is only two variants for y-axis to go — it's highly occasional) — because these two programs care for different fields.

   But Illustrator is about vectors.
   Y-axis goes up in Cartesian coordinate system.
   We move objects up meaning up here.
   It was a consistency for the sake of consistency.
   It was convenient for devs and not end users.
   It was a mistake to do.
   Adobe should have asked users to vote about denying common sense.
   And Adobe should never ever ever had not given users ability to flip it.
   And since there is such an ability and I can flip it in Prefs file — I will fight for an ability to work fully.
   The worse thing you can do now — is to kill this opportunity.

   Problem Description:
   Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
   /isRulerIn4thQuad 0
   /isRulerOriginTopLeft 0

   It works fine except it breaks setting negative distance in Move dialogue.

   Steps to Reproduce:
   1. Change said flags to 1
   2. Relaunch AI
   3. Create and select an object
   4. Press Enter to invoke Move dialogue
   5. Set vertical position to any positive number and apply
   6. Invoke dialogue again
   7. Set same vertical value, but negative (you can also select any other object before that)… more

   21 votes

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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8. eyedropper tool

   I have never had to ungroup objects to get the eye dropper tool to apply selected attributes to an object. This no longer works without ungrouping objects.

   I have never had to ungroup objects to change the color of an object selecting a color from swatches. This no longer works without ungrouping objects.

   I have posted a thread with all the screenshots you could ever need and the this appears to be a glitch that needs fixing...really, really bad. The solution to the issue from my thread was to post the problem here.

   https://forums.adobe.com/thread/428177

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   21 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Transparency lost in Image Trace

   Transparency of .png images is lost if using the image trace option. So my already transparent picture now has a white background if I use image trace, unless I use sketched art which does not provide the look I want. All the options should be transparent, especially if the original file is already.

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   12 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Started (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest Beta 28.7.0.45 finally offers transparency support.

   Transparent background is no longer traced as white in color presets '3 Colors', '6 Colors', '16 Colors', 'Low Fidelity Photo' and 'High Fidelity Photo'.

   Not (yet hopefully) supported for Black & White based presets.

   Partial transparency is not supported and will lead to incorrect colors for these regions. Overlapping path method will also result in incorrect object appearance.

   Note also this build introduced Logical Grouping of paths in output when expanded — to hopefully allow easier editing,

   Please try the build and provide feedback.

10. Expanding stroke on small objects seem to omit points in result

    A very small ellipse, after its stroke is expanded, looses its lower inner point and the curviness changes visually. Please see the test file and the animation attached.

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    0 comments  ·  Strokes  ·  Delete…  ·  Admin →
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11. Expanding an Inside / Outside stroke creates barely open paths

    1. Create a rectangle
    2. Apply a thick stroke to it and change its alignment to Inside or Outside
    3. Expand Appearance for the shape
    4. Deselect the shape
    5. Grab Direct selection and carefully move the corner points at the top right, for both paths

    It turns out Illustrator doesn’t keep these tidy! One is cut open, another has a doubled point! It leads to a problems later, when we try, e.g. to make corners rounded, or apply effects.

    A current workaround is to apply Add (as Pathfinder operation or an effect) to the stroke, separately form the fill... and it’s taxing for memory, since we have to remember about hundreds of other peculiarities Ai has.

    1. Create a rectangle
    2. Apply a thick stroke to it and change its alignment to Inside or Outside
    3. Expand Appearance for the shape
    4. Deselect the shape
    5. Grab Direct selection and carefully move the corner points at the top right, for both paths

    It turns out Illustrator doesn’t keep these tidy! One is cut open, another has a doubled point! It leads to a problems later, when we try, e.g. to make corners rounded, or apply effects.

    A current workaround is to apply Add (as Pathfinder operation or an effect) to the stroke, separately form the fill... and it’s taxing for memory,… more

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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12. Bullet list cannot be disabled

    No matter how the bullet list is set up in Preferences > Type, Illustrator will always make a list after typing the characters +, * ,# , - followed by a space. https://community.adobe.com/t5/illustrator-discussions/automatic-bulleted-amp-numbered-lists-while-typing-bug/m-p/13315015#M341830

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

13. Enter key does not commit a change in a panel / dialog / field

    Transparency panel in Appearance window does not react on Enter in Illustrator 27.0

    After the latest update, this bug is spotted. In Appearance window -> Opacity panel (either stroke or fill) -> enter desired opacity -> hit Enter/CR -> no reaction (expected: apply value and close the Opacity panel). The TAB button however still works (the value applies). Other panels work as they should and react Enter correctly.

    OS: Mac OS 13.

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    12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

14. Square brackets hotkeys don’t work when input language is non-English

    If you have default [ and ] keys set for Increase/Decrease Diameter, you have to have English input language set to make these work (at least on Windows).

    In Russian these keys on a keyboard occupied with 'х' (Russian 'ha') and 'ъ' (Russian hard sign). Pressing them does not change the diameter.

    But these do work in Photoshop, and basically elsewhere... except for Illustrator.

    Sam happens for other input languages like Turkish, and for other commands, like Arrange (Bring / Sent Froward / Back).

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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15. Playing Save for Web operation from action produces different result than a direct operation

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The generated result gets less red (toggle it back and forth to see the difference).

    1. Cancel the dialog and run S4W command directly again
    2. Toggle the same option again

    No difference happen with the red tint, the image stays the same.

    It feels like some double conversion happens.
    Yes, S4W is legacy, but this is how you called it. It is widely used still. This needs to be fixed.

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The… more

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Changing corner radius on a shape changes unrelated anchor point

    MacOS Big Sur 11.6, Illustrator 25.4.1

    (Older versions too, I specifically reinstalled Illustrator with preferences resetted to verify if the bug is still there on the newest version)

    I have been having this issue randomly for a while, when rounding corners on some shapes, certain anchor points get displaced, often ruining symmetry. I have tried turning every kind of snapping off. It doesn't matter if the corner is changed from the panel or from the artboard. Doesn't matter if I have one corner selected on more, Illustrator sometimes decides to change a certain anchor point.

    Before rounding the corners, I drew the shape by hand, and substracted out a small 4px circle close to the middle with the pathfinder, to avoid having duplicate anchor points.

    Attached image of my result, last image is a close-up of the wonky anchor point.

    MacOS Big Sur 11.6, Illustrator 25.4.1

    (Older versions too, I specifically reinstalled Illustrator with preferences resetted to verify if the bug is still there on the newest version)

    I have been having this issue randomly for a while, when rounding corners on some shapes, certain anchor points get displaced, often ruining symmetry. I have tried turning every kind of snapping off. It doesn't matter if the corner is changed from the panel or from the artboard. Doesn't matter if I have one corner selected on more, Illustrator sometimes decides to change a certain anchor point.

    Before rounding the corners, I… more

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    9 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. Mouse right-click Select next Object Below does not work

    When I right-click with the mouse on an object and try to select next object below it does not work/does nothing.

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    3 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. Please fix export SVG, Adobe illustrator, AI ruins vector graphics

    I used AI to create vector graphics for a game for around 3 months, until now, I moved to Affinity designer until AI fix their SVG export

    In AI a problem was always present:
    The SVG export.

    Adobe Illustrator ruins SVG graphic files:
    - Gaps between shapes
    - Gradient color unwanted alterations
    - Layers might overlay incorrectly
    - Wrong transparency percentage
    (All the above only after exporting in SVG format)
    (I only work using vector graphics, so the issues are all for vector graphics)

    ---

    Please, fix vector graphic exporting in SVG format
    _

    1. Windows 10 home / Adobe Illustrator CC
    2. Exporting SVG vector files only
    3. I expected to keep the same appearance/quality than in the .AI format
    4. I got the issues posted above, meaning in a low quality and broken SVG graphic file
    5. -

    I used AI to create vector graphics for a game for around 3 months, until now, I moved to Affinity designer until AI fix their SVG export

    In AI a problem was always present:
    The SVG export.

    Adobe Illustrator ruins SVG graphic files:
    - Gaps between shapes
    - Gradient color unwanted alterations
    - Layers might overlay incorrectly
    - Wrong transparency percentage
    (All the above only after exporting in SVG format)
    (I only work using vector graphics, so the issues are all for vector graphics)

    ---

    Please, fix vector graphic exporting in SVG format
    _

    1. Windows 10 home / Adobe Illustrator CC
    2. … more

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Auto spell checker wants to capitalise new lines after forced line breaks

    This is a bug report for the new auto spell checker feature in Illustrator 2020.

    It does not understand that when you force a line break (using shift-return, not making a new paragraph with return), it’s not a new sentence.

    So it wants to capitalise the first word on the new line.

    This makes no sense and does not match the way it works in InDesign.

    Thanks for fixing that!

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    8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Breaking links for several selected symbols at once doesn’t work

    At the moment it is not possible to unlink several selected symbols at once with the context menu command. Illustrator will unlink the symbol that is at the top in the layer panel.

    If you use the symbol menu command to unlink the symbols all selected symbols are unlinked.

    Thank you!

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    4 comments  ·  Symbols  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is no longer happening in Ai Beta 28.4.0.8