8131 results found

1. Dissapearing controls

   My controls are dissapearing. Attached is a screenshot.
   I can select elements on the graphics but cannot see any buttons.
   Seems to be happening at random times. I have tried using 3 different PCs now and it happens on all 3.
   AI version: 26.5
   OS: Windows 10 Enterprise version 10.0.19042 Build 19042.

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   17 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

2. Crashing repeatedly 26.4.1

   Since the update to Illustrator v 26.4.1 there have been repeated crashes.
   Crashes creating new document from template
   Crashing when copying and pasting objects into Illustrator and crashing when working in the document. Only using basic shapes, although some shapes do have legacy 3D effects on them.
   Windows 10 Enterprise Intel (R), Xeon(R) E-2276M CPU 2.80GHz 2.81 GHz RAM: 42.0 GB 64-bit OS, x64-based processor

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   9 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting this issue. Kindly try the steps mentioned in the below article for this crash.

   https://helpx.adobe.com/illustrator/kb/crash-issue-in-latest-version.html

   Regards,

   Ankit Goyal

3. Blend Modes Hotkeys are broken

   Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
   Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

   They don’t work as expected. Let’s make a simple test.
   1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
   2. Put two colored shapes in a stack, to see what’s happening when you change modes
   3. Open Transparency panel, to see which mode is chosen (for some reason Properties does not allow to see the mode)
   4. Select the top shape and hit Shift+0 (Next Mode)

   ...nothing happens. Illustrator refuses to change a mode when it set to Normal. Shift+9 (Previous Mode) also does nothing.

   1. Change the mode to Darken manually via the panel

   2. Press Ctrl+0 (Next Mode)
      Now it goes correctly to the next mode, Multiply.

   3. Hold this Ctrl+0 hotkey
      Ai goes through all available modes and stop at Luminosity, the last one — and won’t loop to the start of the list

   4. Hold the other key, Ctrl+9, to cycle back
      Ai never stops looping through all modes, but won’t never display Normal one.

   TLDR:
   A. Next Blend Mode hotkey does not work when Normal is chosen
   B. The list of modes does not loop to the start when you use Next Blend Mode key
   C. Looping through blend modes omits Normal blend mode

   Why is this important?
   A minimal way to utilize these keys would be one to set a normal mode (to reset blending, basically), and then any counted number of presses to navigate to a desired one. Instead we have to assign one for Normal, and one for non-Normal and hit the wall when cycling down.

   Illustrator allows users to set custom hotkeys for blend modes, in Keyboard Shortcuts > Tools, right in the very bottom.
   Aside from direct commands for each available blend mode, there are two contextual keys: Next Mode and Previous Mode.

   They don’t work as expected. Let’s make a simple test.
   1. Assign Shift+9 (displayed as 'Shift+(' — which is not correct, actually) for Previous and Shift+0 ('Shift+(') for Next blend mode.
   2. Put two colored shapes in a stack, to see what’s happening when you change modes
   3. Open Transparency panel, to see which mode is chosen (for some reason Properties… more

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   3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Ankit Goyal

   Illustrator Team

4. 和文組版の横組み文字列中の文字回転

   Illustratorの日本語組版で、横組み文字列中の1文字を回転すると、文字が上下・左右に暴れて表示されてしまいます。
   ※縦組み中ではそういった不具合は観察されません。
   添付ファイルのように検証してみましたが、その回転の際の原点あるいは挙動原理などがよくわかりません。
   例えば、添付ファイル右下のように補正してみても、同じファミリー内でウエイトを変更しただけでもその補正値は変わるようです（平均字面が関係している？）。
   和文書体は、（欧文ベールライン位置や平均字面は様々でも）基本的には正方形の仮想ボディに納められていますので、仮想ボディの中心を回転の原点としていただければ、このような補正の手間がなくなるのではないだろうか？ と考えられます。
   挙動を変更していただければ、作業者の負担も軽減されるでしょう。

   なお、このような「横組み文字列中のひと文字を回転する」という処理は、あまり日常的にすることではありませんので、既存ファイルへの影響も軽微なものであろうと考えていますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。

   よろしくお願いします。

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   Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Сonverting a type object from Area to Point replaces soft breaks with paragraph breaks

   Illustrator's 'Convert To Point Type' should not change soft line breaks to paragraph breaks, as the GIF shows.

   Thanks to John Goodman for reporting that.

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Type on Path Broken - Can't Resize

   Not sure if this has been reported yet or not. When I use the type on path tool and try to resize it the type's center point is moved and/or the kerning is thrown way off. See the video for an example of what's happening.

   The only way I can get around this is making a copy of the object so I can save an editable version, then outline the text on the other version so I can resize. This is a MASSIVE pain.

   Using Ai version 25.4.1

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   12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,
   Apologies for the inconvenience due to this issue.

   Please help by sharing some details:
   1.) Is this Issue still happening on your machine in the latest version 27.5.0 ?
   2.) If yes, please provide .ai file.

   Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

   Thanks and Regards

   Rohit Jain

   (Illustrator Team)

7. Create New Sublayer button

   I have a group that I want to make a sublayer instead.

   I click it in the Layers panel and try to click Create New Sublayer button.
   It’s grayed out.

   OK, think I, I must target it then, right? I do it.
   The button is still grayed out.

   I select other objects, in Layers or on canvas.
   Still grayed out.

   Then I click a layer name.
   Surprise! Now and ONLY now the button is active... what?
   What else can I mean when having selected anything else inside of a layer?

   Fine, I target my group, select a layer without targeting it and hit a button.
   Illustrator create a sublayer at the topmost position, ignoring my selection.

   So I have to move my group inside manually.
   And then I also have to reposition that new sublayer to a position where I wanted it to be because order matters.
   Yep, I could have moved the sublayer to the group instead...

   Wait, stop. Why I think about working around again?
   Why it is always a case in Ai — to workaround?
   Why Ai don’t realize that I want to make a sublayer from a selected thing?

   Please fix it.

   I have a group that I want to make a sublayer instead.

   I click it in the Layers panel and try to click Create New Sublayer button.
   It’s grayed out.

   OK, think I, I must target it then, right? I do it.
   The button is still grayed out.

   I select other objects, in Layers or on canvas.
   Still grayed out.

   Then I click a layer name.
   Surprise! Now and ONLY now the button is active... what?
   What else can I mean when having selected anything else inside of a layer?

   Fine, I target my group, select a layer without targeting… more

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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8. Color discripancy between "View on CPU" and "View on GPU" on a Mac with M1 chip

   I'm now running AI on a macbook pro with M1 chip.
   I noticed that when I switching "View on CPU" to "GPU", all colors became whiter and inaccurate (images inserted in AI became much whiter than the objects created and colored in AI).
   I've checked my older Macbook pro with intel CPU and AMD graphic card, the colors keep the same and accurate when I switch from CPU to GPU.

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   11 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please check in the latest AI build from Creative Cloud—the issue has been resolved. Thanks!

   
   

   Regards,

   Aishwarya G Gadodia

   Illustrator Team

9. Canvas goes white and blue when selecting object.

   Whenever I select anything on the canvas, the entire canvas goes full white, and alternates between blue and white. Clicking anywhere on the canvas returns to the previous view, but it makes it impossible to make adjustments. I'm using Illustrator 25.0.1, on a 2019 16" MacBook Pro running macOS Big Sur. I tied reverting to 25.0.0 but the same problem occurred.

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   10 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

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    5 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

    This bug has been fixed in 25.1 version.
    Please use the updated build.

    Regards,
    Illustrator Team

11. Text on path gets selected when you marquee over empty space

    When I need to select something under the arc, like it’s shown in the GIF attached, I can use marquee and the the type object gets selected.
    Why?
    Did I click the path? No.
    Did I click the text? No.
    That’s just the 'Illustrator’s way'. Can you make an option to disable this nonsense?

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Saving a file should not highlight the extension

    When saving (copy, exporting, etc), the save box highlights the extension. This should not happen. Soon as you choose a different format, the extension is no longer highlighted (which is good and how it should be). The extension should not be highlighted. This Illustrator bug happened after the Mac Catalina update.

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,
    Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
    Thanks & Regards,

    Ankit Goyal

    Illustrator team

13. Discretionary hyphens do not seem to work

    I can’t get discretionary hyphens to work in Illustrator CC 23.0.2, either by Shift-command -- or with Type > Insert Special Character > Hyphens and Dashes > Discretionary Hyphen. Whether Hyphenate is turned on or off for the paragraph does not matter. Language does not seem to make a difference either.
    Only the hyphens added by Illustrator itself are obeyed.

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    13 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Glyph rendering bug with non-empty space char on OT-SVG fonts

    The space character is not rendered consistently when it includes an SVG glyph:

    • The glyph is invisible by default
    • But - as expected - it is visible in full color when moving the text object, and in greyscale version when switching to Outline mode

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    5 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. 'Use Preview Bounds' works wrong with 'Stroke Inside' for Compound Path

    If you set set stroke's alignment to inside and check 'Use Preview Bounds' (image 1), AI will draw bounding box (and calculate dimensions) where the stroke would be visible with no alignment (image 2). This is not how it's expected to behave. The box should wrap the shape.

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. 'Send to current layer' command is disabled when art across several layers is selected

    I don't understand why it's limited, I can't see logic behind that, so I put it in Bugs, rather then Ideas.

    See, I have some stuff in different layers. I select it, choose a layer, press a hotkey, I intend to collect it all in the selected layer, but nothing happens. WHY?

    I have 'Collect in new layer' in Palette menu, but I have no hotkey for it (you guys do everything with mouse? really?) and i don't need a NEW layer, I need existing and selected one, and I have a command for it — ''Send to current layer' — and it does not work.

    Don't force me to cut and paste! I have a lot of raster art and each cut moves this behemoth into the clipboard, which takes minutes.

    Sorry, I'm upset. Just fix this one command. And everything else.

    I don't understand why it's limited, I can't see logic behind that, so I put it in Bugs, rather then Ideas.

    See, I have some stuff in different layers. I select it, choose a layer, press a hotkey, I intend to collect it all in the selected layer, but nothing happens. WHY?

    I have 'Collect in new layer' in Palette menu, but I have no hotkey for it (you guys do everything with mouse? really?) and i don't need a NEW layer, I need existing and selected one, and I have a command for it — ''Send to current layer'… more

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    1 comment  ·  Layers  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

17. Pattern Tile Seam lines

    Can we please find a way to fix those tiny 0.5 px seam lines we ALL have had to deal with for years? The ones that you see when you zoom in or out at certain levels? The ones that don't apparently print? However, they for sure show up when importing patterns into Photoshop, so they aren't just imaginary. When building a Photoshop pattern that begins as a vector pattern, it becomes a nightmare having to meticulously clone them out. Please fix this if at all possible!

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    6 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Transform Each object in an isolated group transform the group instead

    Select all objects in a Group and Transform Each will Transform each object WHILE ALSO TRANSFORMING THE WHOLE GROUP TOWARDS IT'S CENTRAL POINT. This directly contradicts the conventional meaning of "Transform Each".
    The workaround is to deselect one of the objects in the Group, which is why this is a Bug- the workaround is a kludge fix.

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    8 comments  ·  Tools  ·  Delete…  ·  Admin →
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19. Attributes Panel shows Overprint for mixed selection

    The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Local file saving and opening is extremely slow when connected to slow external server or VPN.

    LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.

    Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.

    The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.

    So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?

    This is not an issue with Photoshop and Indesign.

    Illustrator CC 2018 - 22.1

    LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.

    Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.

    The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.

    So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?

    … more

    16 votes

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    19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!