8121 results found

1. AI CC2017 has flatten my work file into an image automatically

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file A still working fine.

   I tried copy file A to file C (new document file).....the result is even weird. Some group in layers has flatten, but some are not.

   I use the same save/ export steps like CS5. I didn't touch any setting in save dialogue. I was not able to figure out why it flatten when I close the file.

   1. I should be able to amend the AI CC, the software shouldn't flatten it automatically. It caused me into a big trouble.

   2. AI CC flatten my paths, groups, layers....randomly.

   1. Illustrator 21.1.0

   2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

   I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

   But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file… more

   3 votes

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. The autosave in illustrator

   The autosave in illustrator make system very busy and crushed illustrator, after restart file usually broken, has just part information (links broken, part of assets absent) or file start to be not rideable at all.

   4 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Linked images are embed after exported as assets

   AI 22.0.1

   Hi All,

   images linked in a document when exported as assets are automatically embedded. That means that a document increase its weight suddenly making it unusable and extremely weight.

   Please fix this behavior, images linked must continue to be linked.

   Thanks

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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4. CMD+D issue...

   I used to be able to copy and paste an object and then CMD+D to continue duplicating but it doesn't seem to work at all in Illustrator CC 2018...I downloaded CC 2017 again where it used to work, but it doesn't work with that either and doesn't even seem to be a feature anymore. Does anyone have any way to fix this? Thank you!

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. I can't open illustrator after updating to High Sierra Mac 10.13

   it's impossible

   2 votes

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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6. Scrolling over the Font Family closed dropdown doesn’t respect Filters applied properly

   You guys are amazing. I can set my mouse over the font selection box, and without opening the drop down menu, I can scroll through fonts.

   The bug is that after setting my font filter, I continue to scroll through an unfiltered list of fonts, unless I open the drop down menu.

   2 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Object > Expand = Crash

   I have the most updated version of Illustrator CC - whenever I use the expand tool, illustrator crashes.

   I've reinstalled, restarted my computer - can't seem to figure it out.

   2 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

8. Illustrator won't open more than one file at a time.

   I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

   1. I open a file.
   2. I double click to open another AI file (other file opening methods have same results).
   3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
   4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

   -So every time I need to open a new file I have to completely close Illustrator and restart it.

   -My co-worker with the exact same set up has the same issue.

   -We're been experiencing this issue for at least a few months.

   I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

   1. I open a file.
   2. I double click to open another AI file (other file opening methods have same results).
   3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
   4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

   … more

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   3 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Drop down menus stop working

   Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.

   This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.

   6 votes

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   Request to Contact Support  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. Mac Illustrator CC. Shift click not moving gradient mesh point along path.

    I'm making sure to hold shift before left clicking my mouse on the appropriate gradient mesh point as I've always done to move the point along a path. However it moves the whole path rather than just the point like I haven't hit shift at all.

    1 vote

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

11. Flickering Cursor

    The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.

    4 votes

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    1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Not enough memory

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it often crashes AI. I put performance ahead of new features. There are so many vector programmes out there that work so much faster than Ai. There must be a fix as something is definitely seriously wrong here.

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it… more

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    4 votes

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    Request to Contact Support  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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13. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

    Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

    This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

    This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

    I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

    I uninstalled Adobe Illustrator CC 2017 and installed it again.

    I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

    This all doesn’t help.

    Screen recording 1: http://recordit.co/wimzBKLauT
    Screen recording 2: http://recordit.co/PvkLV2VFz7

    The attachment has my regional settings in macOS and the unit prefs.

    https://forums.adobe.com/message/9769467#9769467

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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    6 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Added to Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Thank you for reporting the issue. We have added the issue to our backlog.

    With Best Regards,
    Raghuveer Singh

14. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
    3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.

    Nothing works. Very frustrating!

    Here is the error from Visual Studio when hitting the debug button:
    Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).

    Here is my event log:
    Details:
    Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
    Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
    Exception code: 0xc0000374
    Fault offset: 0x00000000000f775f
    Faulting process id: 0x277c
    Faulting application start time: 0x01d32dd3eebaf710
    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
    Faulting package full name:
    Faulting package-relative application ID:

    Details:
    - System

    • Provider

    [ Name] Application Error

    • EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2017-09-15T03:37:25.166198600Z

    EventRecordID 592675

    Channel Application

    Computer EPDT

    Security

    • EventData

    Illustrator.exe
    21.1.0.326
    58c20f65
    ntdll.dll
    10.0.15063.608
    8274fd8b
    c0000374
    00000000000f775f
    277c
    01d32dd3eebaf710
    C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    8a463ff1-bb6d-4689-b215-3c0a933a477e

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics… more

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    3 votes

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. Slow performance when opening file from SMB3 volume

    Illu CC2018, OS X 10.11, SMB3 volume: open, save, place links etc. on/from SMB3 volume is incredibly slow (smae with SMB1 and SMB2). Indesign & PS CC2018 do not show this behaviour.

    4 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Pathfinder Minus Front releases compound shapes from their compoundedness except when the compound is a negative space.

    Pathfinder Minus Front releases compound shapes from their compoundedness except when the compound is a negative space.

    3 votes

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    3 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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17. Illustrator 2018 Loses ability to keep text uniform when transforming the type on path

    Illustrator 2017 had the ability to, while transforming the type on the path shape, to keep the text on it the same size and proportions when doing so. I would select the path with direct selection tool, then hit command, and text would stay uniform when transforming path.

    Now, in illustrator 2018, using same steps and command, type doesn't stay uniform, it gets squished.

    Below are video links I recorded to show how the action works in 2017 and 2018 illustrator.

    2017 https://www.youtube.com/watch?v=_8QORO_9Xro
    2018 https://www.youtube.com/watch?v=XscdrAqBZR8

    Notice how type gets distorted when moving bounding box in 2018, but I was able to make it stay proportionate in 2017.

    Illustrator 2017 had the ability to, while transforming the type on the path shape, to keep the text on it the same size and proportions when doing so. I would select the path with direct selection tool, then hit command, and text would stay uniform when transforming path.

    Now, in illustrator 2018, using same steps and command, type doesn't stay uniform, it gets squished.

    Below are video links I recorded to show how the action works in 2017 and 2018 illustrator.

    2017 https://www.youtube.com/watch?v=_8QORO_9Xro
    2018 https://www.youtube.com/watch?v=XscdrAqBZR8

    Notice how type gets distorted when moving bounding box in 2018, but I was able… more

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Properties Panel allows to edit Transform values when there is no selection

    The panels still show you properties even if nothing is selected. So you can tweak them all you want, just to notice you’re actually not modifying anything.

    If nothing is selected they should be disabled

    3 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. Fix Illustrator freezing and crashing

    I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

    5 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

20. Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect

    Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

    The Tooltip shows “Unite” in the Pathfinder Panel
    Unite from the Pathfinder Panel is the same as Add.
    Unite is missing from the Pathfinder Effect and is named Add instead.
    If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

    The Tooltip shows “Minus Front” in the Pathfinder Panel
    Minus Front from the Pathfinder Panel is the same as Subtract.
    Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
    If you have clicked the Minus Front button in the Pathfinder Panel, the Undo option displays “Undo Subtract”.

    The easiest way to solve this is to change the tooltips in the Pathfinder panel for Unite to Add and for Minus Front to Subtract

    Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

    The Tooltip shows “Unite” in the Pathfinder Panel
    Unite from the Pathfinder Panel is the same as Add.
    Unite is missing from the Pathfinder Effect and is named Add instead.
    If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

    The Tooltip shows “Minus Front” in the Pathfinder Panel
    Minus Front from the Pathfinder Panel is the same as Subtract.
    Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
    If you… more

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