7754 results found

1. Rotation of a text while Snap to Grid is on

   You can't rotate a text with the Rotate tool when Snap to grid is on.

   Please watch the GIF attached.

   Then try to replicate.

   Open the attached document.
   Enable Snap to Grid.
   Select text.
   Grab Rotate tool.
   Hold Shift (or even do not).
   Try to rotate the text.
   Failure?
   If yes, move it a bit to the side (with snapping still on) and try again.
   Experiment a bit with different positions.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

   Illustrator Version: 25.2.1

   Mac OS: 11.2.3 Big Sur
   MacBook Pro (16-inch, 2019)
   CPU: 2.3GH-z 8-Core i9
   Memory 664 GB 2667MHz DDR4
   Graphics: AMD Radeon Pro 5600M 8GB

   Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

   ---

   Reproduce steps:

   Restart Machine
   Launch Illustrator upon startup
   Create New Blank Document
   Press Cmd+R to enable Rulers
   Click "view" under main menu and see "View Using GPU" grayed out

   Did not have this issue with prior versions of Illustrator or Mac OS

   ---

   Temporary Fix:

   Save file with rulers hidden
   Re-Open document
   Should default to having GPU on

   ---

   TL;DR - Having rulers shown disables GPU preview

   Illustrator Version: 25.2.1

   Mac OS: 11.2.3 Big Sur
   MacBook Pro (16-inch, 2019)
   CPU: 2.3GH-z 8-Core i9
   Memory 664 GB 2667MHz DDR4
   Graphics: AMD Radeon Pro 5600M 8GB

   Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display

   ---

   Reproduce steps:

   Restart Machine
   Launch Illustrator upon startup
   Create New Blank Document
   Press Cmd+R to enable Rulers
   Click "view" under main menu and see "View Using GPU" grayed out

   Did not have this issue with prior versions of Illustrator or Mac OS

   ---

   Temporary Fix:

   Save file with rulers hidden
   Re-Open document
   Should default to having GPU on

   ---

   TL;DR -… more

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   13 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   
   

   Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information 

   
   

   • Please share the details of the Ai version (desktop) you are using.
   • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
   • Please share system details and GPU details for the machine you are using.
     

   
   

   Warm regards,

   Aishwarya G Gadodia

3. Live Paint bucket tool preview error

   1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

   2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

   3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just like what is selected in the Swatches panel.

   4. Despite the incorrect display of the color in the center of the 3 preview swatches, the Live Paint Bucket does color with the color option selected in the Swatches panel.

   1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

   2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

   3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer happening in Ai Beta 28.4.0.8

4. Scatter Brush doesn't align smoothly to curve

   Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

   Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to something over 6pt. (at which width this specific brush no longer serves its intended purpose). At the suggestion of a very helpful commenter, I tried making a larger brush element to begin with (a dot of almost half an inch diameter, about 32 pixels), and that seemed to solve the problem at first. But once I brought the point size of the brush down closer to the width I needed, the problem arises again. Hopefully that all makes sense! I would be happy to give more clarification, examples, videos, etc if needed. Thanks!

   Hi, I'm using Illustrator 24.2.3 on an Imac late 2015.

   Scatter Brush seems to have issues with curves. If I create a scatter brush from a single object, the line seems to follow the curve loosely in straight line segments, creating a very jagged effect. I've attached images to hopefully clarify. The thinner "smaller brush element" examples I have included are made from a small circle shape a little less than one pixel in diameter. The "jagged" issue seems to disappear, however, if the curve is large enough (see the 11-inch small-brush-circle below) OR until the stroke weight increases to… more

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   3 comments  ·  Brushes  ·  Delete…  ·  Admin →
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5. This file has been modified outside of Illustrator

   Just like the title says. This is a really annoying problem. It happens every time when I save to Onedrive or when I use Illustrator files from the Google Drive File Stream. This is a long term problem for me and many others. Even tough people mark their problem as solved, it isn't.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Freeform Gradient fails at transformation.

   Hey I like the freeform gradient tool. But after it is applied to an object, the gradient has some major issues with resizing and rotation of the object. From what I can tell the points are not truly anchored in the object, so when the shape rotates the gradient points drop off the object, causing them to delete. It's like the gradient floats above the object. Or more frustratingly, sometimes when using the line gradient within the freeform settings, a point will delete causing the lines to cross and lock up, becoming uneditable. Usually, if you are within the gradient, illustrator will give you a warning that it doesn't allow points to be deleted if it causes the lines to cross. But it allows it if it is in some kind of object transformation. If this happens, the only work around I've found is to set the object to a non-freeform gradient, and then switch back to freeform and re-lay out the whole thing.

   Any way, this is super frustrating because I've spent hours and hours redoing gradients. I need to preserve the editability of them. This is on the current illustrator version 24.0.2. please fix the bug, thanks!

   Hey I like the freeform gradient tool. But after it is applied to an object, the gradient has some major issues with resizing and rotation of the object. From what I can tell the points are not truly anchored in the object, so when the shape rotates the gradient points drop off the object, causing them to delete. It's like the gradient floats above the object. Or more frustratingly, sometimes when using the line gradient within the freeform settings, a point will delete causing the lines to cross and lock up, becoming uneditable. Usually, if you are within the gradient,… more

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   5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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7. Can’t save my files. 'You don’t have enough access privileges. ID: -5000' error.

   Illu wont let me save my files, even though the size is not even that large. I tried restarting my mac and quitting the application a couple times, but still doesnt seem to work.

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Deleting a control handle with Anchor Point Tool

   I like the fact that you can eliminate a control handle on a closed shape by selecting the Convert Anchor Pt. Tool and click the handle. Problem is... when you have the Pen Tool and you hold option to access the Convert Anchor Pt. Tool, it will not delete the handle. What is up???

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9. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

   When Japanese TrueType font is used in a document and opened in different OS environment,
   Even though you have installed the same font, you will get a font warning when you open it.
   Screenshots are created on Windows and open on macOS. But the opposite is also true.

   1. Create a file in Windows environment and save it using related fonts
   2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
   3. Open Font Search after opening has not caused any problems

   There are three types of fonts used, but problems occur with Japanese fonts or with Japanese font creation tools.

   A. IPAmj Mincho (Open License font distributed by Japanese independent administrative agency)
   https://mojikiban.ipa.go.jp/1300.html
   B. TT-OSSSFONT.ttf created by TTEdit of Musashi System Co., Ltd.
   https://opentype.jp/ttedit.htm
   C. AAAOubunTest Regular.ttf created by FontLab's TypeTool 3 has no problem
   https://www.fontlab.com/font-editor/typetool/

   The test file (CC23TTFTestSavedWindows.ai) and related files are provided below.
   Although it is data of Ver.23, problems occur with Ver.19 and CS6.
   https://adobe.ly/2JEF7sa

   The original problem in the Japan Forum.
   https://forums.adobe.com/thread/2609677

   Origjinal (Japanese) :
   title : 日本語TrueTypeフォントを使った文書を、異なるOS環境で開くと、フォントの警告が出る

   日本語TrueTypeフォントを文書で利用し、異なるOS環境で開いた場合、
   同じフォントをインストールしているにもかかわらず、開いた時点でフォントの警告が表示されます。
   スクリーンショットとしては、Windowsで作成、macOSで開いたものです。しかし逆でも同様です。
   1. Windows環境でファイルを作成し、関連フォントを利用して保存する
   2. 1をmacOS環境で開くと、フォントの問題として該当フォントが警告表示される
   3. 開いた後にフォント検索を開いても問題は起きていない

   利用したフォントは3種類ですが、日本語フォント、または日本語フォント作成ツールで問題が起きます。
   A. IPAmj明朝 (日本の独立行政法人で配布されているオープンライセンスのフォント)
   https://mojikiban.ipa.go.jp/1300.html
   B. 武蔵システム社のTTEditで作成した TT-OSSSFONT.ttf
   https://opentype.jp/ttedit.htm
   C. FontLab社のTypeTool 3で作成した AAAOubunTest Regular.ttf では問題は起きない
   https://www.fontlab.com/font-editor/typetool/

   テストファイル(CC23TTFTestSavedWindows.ai)と関連ファイルは下記に用意しました。
   Ver.23のデータですが、Ver.19、CS6でも問題は起きます。
   https://adobe.ly/2JEF7sa

   元々の指摘はジャパンフォーラムの投稿です。
   https://forums.adobe.com/thread/2609677

   When Japanese TrueType font is used in a document and opened in different OS environment,
   Even though you have installed the same font, you will get a font warning when you open it.
   Screenshots are created on Windows and open on macOS. But the opposite is also true.

   1. Create a file in Windows environment and save it using related fonts
   2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
   3. Open Font Search after opening has not caused any problems

   There are three types of fonts used, but problems occur with Japanese fonts or… more

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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedback.

10. Pixel preview incredibly slow

    Working in pixel preview mode is painfully slow – even on small, simple files.

    It makes no difference whether GPU mode is on or off.

    2015 Macbook Pro 15" retina

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11. Color change Problems

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a VERY serious problem, because all of the colors on my artboard have switched to these duller colors, so I have to update them to the original. Not sure why this is happening, but it needs to be fixed.

    Also, is there a way you can make a global gradient change an option that you have to choose to do, because it's changing gradients that I don't want changed. Both of these problems are VERY FRUSTRATING and waste my time.

    I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a… more

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Illustrator keeps crashing

    Illustrator keeps crashing on MacBook Pro

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13. Illustrator 23.0.1 crashing almost immediately after launch

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case; I am running this version and the issue persists.

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;… more

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    17 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

14. Screen is getting red, please help

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    13 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

    Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.

    MacOS 10.12.6
    iMac Retina 5K 27in Late 2015
    4GHz Core i7
    32GB RAM

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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

    Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

    Please do let us know if it is still reproducible at email id:
    sharewithaaiATTHERATEadobeDOTcom

    For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

16. Artboard tooltip cannot be dismissed

    When I double click on an Artboard to open its properties, I receive a blue tooltip "Shift-click to select multiple artboards. Alternatively, Shift-drag to draw a marquee...". However, I am unable to dismiss this tooltip because the Artboard Options dialog is open, and that is at the highest z-index, and I cannot interact with any other interface unless I dismiss this dialog.

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

17. "Envelope distort > Make with top object" is warping/distorting text.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance" but this does nothing.

    I'm not really advanced enough to use the "Make with Mesh" option/workaround for filling shapes w/ text -- most people recommend this workaround but I'd love to be able to do what videos like this show: https://www.youtube.com/watch?v=9KPHYfDVq_0

    Why won't "Make from Top Object" work for me? So frustrating, seems pretty basic, according to many videos. But many people also seem to have this problem. Is it just a bug?

    Adobe: Please fix this issue!!!

    Any help on this would be appreciated.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance"… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. New text box appearing on clicking in current text box

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank you

    When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.

    This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.

    Thank… more

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    9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
    2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
    It will help us to understand your issue more clearly and we can investigate this further.

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

19. Pasting symbols now creates unique symbols instead of instances of the original symbol

    Copy-pasting a symbol —whether individually or by using the paste to all artboards command — now creates a new symbol instead of creating instances of the original symbol. Alt-dragging the symbol to a new artboard creates a new instance of the original symbol as expected.

    This seems to be a new bug, as I can't recall ever having this issue before. Thanks for checking into it!

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    10 comments  ·  Symbols  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

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    12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!