Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
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Turn off the annoying Tour windows. I hate it. TURN OFF the Tour. Stupid idea and counterproductive.
57 votesI am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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App unresponsive due to tour window MacOS Mojave, Late 2013 iMac
This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:
The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.
What happened was that I attempted to open files, interact with Illustrator, but nothing would happen. The tour window that I couldn't see (because it was anchored to a window that was mostly out of sight) was waiting for me to take an action on it.
I tried grabbing the window title bar and raising it back into view, but apparently the tour window stops any other actions in Illustrator. I couldn't "grab" the window frame and move it back into view.
I realized Illustrator probably had some sort of window like that open, waiting for input, so I attempted to just hit Return (that should universally trigger the "Okay" button on such a window) but nothing happened. Apparently the tour window is immune to keyboard input, requiring a mouse click.
When I couldn't get Illustrator to do ANYTHING ELSE, I attempted to force quit it through the application manager, but it refused to quit. Apparently the tour window acted like a foot in the door or something. I couldn't even shut down my computer normally because when it got to Illustrator, Illustrator wouldn't give up, eventually having to force it to shut down and then restart.
THAT IS CRAZY. Obviously it's a rare circumstance that the window is hidden but the offer of a tour shouldn't block all other activity except for a very specific mouse click--it's not mission critical, but it blocks any other action than clicking "skip" or "Okay"
That's not the way the OS works, and it shouldn't be the way this window works.
MacOS Mojave, Late 2013 iMac
This is probably a rare event, but it should never happen and if this "feature" behaved consistently with MacOS, it wouldn't ever happen:
The other day I launched Illustrator, and immediately pushed the window down and out of the way so I could access multiple files on the desktop. I didn't realize this was the first time I'd launched Illustrator since an update, so a tour window had popped up, but since I had shoved the entire workspace window down right away, I couldn't see the tour window.
What happened was that I attempted to…
7 votes -
"Don't show again" check box "Don't show again" apparently means show every d*mn time.
Checking the box never works. Why?
And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.
Fix your sh*tty program and make it as good as it was before CC.
4 votes
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Can't finish previewing. Could not complete the requested operation. I applied a pattern to a stroke by accident and received this error. I'm using v25.0.1 on a PC with 16 gb RAM and a dedicated graphics card.
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Screen Shot 2020-11-15 at 1.54.07 PM.png 70 KB -
AI SS 02.jpg 308 KB -
Screenshot 2018-10-24 at 15.56.35.png 222 KB -
螢幕截圖 2018-10-24 上午11.31.13.png 157 KB -
Screen Shot 2018-10-22 at 2.49.07 PM.png 252 KB -
The_operation.png 68 KB -
Screen Shot 2018-10-18 at 11.15.35.png 301 KB -
Screen Shot 2018-10-19 at 11.19.56.png 27 KB -
Screenshot 2018-10-18 22.16.41.png 19 KB -
Screen_Shot_2018-03-28_at_10.35.10_PM.png 39 KB
694 votes -
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Spacebar not working as quick Pan / Hand tool Spacebar has stopped working as hand tool as of 2018 update.
347 votesHi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator Team -
Align to key object automatic selection in align Panel In the new update (24.2) I have "align to artboard" as a default but when I select multiple objects it automatically selects "align to key object" even after choosing the other multiple times. This is a new issue.
Windows 10
Ryzen 2700x
nVidia gtx 1660
16gb RAM268 votesHi Everyone,
We have fixed this bug in our latest release – v 24.2.1 which is available worldwide now. Thanks for your patience on this.
Please note that after upgrading you might still see that Align To sets itself to Align to Key Object. If you see this, please manually set the Align To to the required setting, and this reported bug will not happen again. You’ll need to this one time only.
The reason Align To might get set to Key Object after update is because Ai remembers your last Align To on subsequent launches as well. So, if your last Align To was Key Object before quitting/upgrading, after first multi-selection, it will set itself to Key Object. After you manually change it one-time, it will work fine.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
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Rotation Handle Tolerance overrides scale and selection functionality while using Wacom. Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).
You can see a video of the behaviour attached below.
- Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
- Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
- Expected Result: Shift-selecting the nearby object or scaling the selected object.
- Actual Result: The current object goes into rotate mode.
Thanks!
ChrisHiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple…
161 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Increase size of anchor points / handles Anchor points and handles are hard to grab.
On denser displays the problem is amplified.
Hard to grab using stylus.148 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Align to Artboard All version of Illustrator before CC 2018 the Align to.. command would stick to Align to Artboard unless you clicked on another object to define a Key Object.
This upgrade keeps jumping back to align selections.
141 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Export JPG/PNG(any format) in same folder of AI file (like before) Hello, since update (CC 2018 22.0.0), when I do file>export> as jpeg, the file location is the last used and not the same as the AI file just open.
This can seems not important for you, but I do this 40x per day and now it's a waste of time. In CC 2017 this was ok.
I have to browse all the folders on local network .. to find my folder and it's boooooring.
There is no setting for this in preferences.
Thank you for your help.
(we are a infographist team and all complains about this.)
134 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Ver 23.3, When character unit is Q, spin button does not work properly with font size of character panel and control Version : 24.3
OS : Windows and macOS- Set the unit character to series (Q) in the environment settings
- Create point text and area text
- Change the font size of the character panel or control with the spin button.
In this operation, the spin button does not work properly, and the size can be changed only within a specific range based on the character size at the time of selection.
In the property panel, it works normally.
Even if you enter it directly, a value with decimal will be entered instead of the entered value.
Other units are normal.Original Message (Japanese) :
Ver.23.3で文字単位がQのときに文字パネルとコントロールのフォントサイズでスピンボタンが正常に動作しない- 環境設定で、単位の文字を級数（Q）にする
- ポイントテキスト、エリアテキストを作成する
- 文字パネルまたはコントロールのフォントサイズで、スピンボタンでサイズを変更する
この動作においてスピンボタンが正常に動作せず、選択時の文字サイズを基準に、特定範囲でしかサイズの変更ができません。
なおプロパティパネルでは正常に動作します。
また直接入力であっても、数値によって端数になります。
他の単位では正常です。Version : 24.3
OS : Windows and macOS- Set the unit character to series (Q) in the environment settings
- Create point text and area text
- Change the font size of the character panel or control with the spin button.
In this operation, the spin button does not work properly, and the size can be changed only within a specific range based on the character size at the time of selection.
In the property panel, it works normally.
Even if you enter it directly, a value with decimal will be entered instead of the entered value.
Other units are normal.Original…
127 votesI am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0 illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0 once I set it to our teams color profile. Especially if I switch from AI to PS. Even after changing the profile in Bridge and synchronizing them.
123 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi ,
The bug will be fixed when PS is upgraded to the latest version 22.3.1 . Kindly update PS to 22.3.1 and Bridge to the latest version. If the issue still happens, kindly reset your Settings in both PS and Bridge.
Regards,
Aishwarya G Gadodia -
Bug of saving in the background of Illustrator 2020 If you save a document that uses a 2-byte spot color name in ai format, place this file in InDesign, Illustrator, etc.
It will be replaced by "Global color". And even if you export the PDF, it will be reflected. Turning off saving in the background can work around this, but this is an issue that should be resolved as soon as possible.123 votesI am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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109 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Rotate dialogue box is now painfully inefficient (CC2019) Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.
This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It meant that, regardless of where your cursor was, you could quickly and precisely make these changes - with either a known angle or your closest guess and then close in using arrow keys or Shift+arrow keys.
Now performing this same common task means I have three far less efficient options:
1) Always have my Transform palette open and poke a value in there each time (that means having to always click on a specific part of the UI for the second most common transform function).
2)Double-click the Rotate tool in the toolbar, then double-click the numeric field, then use the keyboard to enter/adjust my values (hunting down two specific things to click on in sequence before I can enter my angle value. Hooray!)
3)Hit R+Enter (keyboard), then double-click in the numeric field (mouse), then enter/adjust my angle value (keyboard). There's no way that can possibly sound efficient.Been using Illustrator for over 20 years. Still love it. Use it almost every day. I'm really hoping this was just an oversight in this latest version. If there is a more efficient way to make these changes in CC2019, I'm all ears. If not, this change stinks.
Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.
This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It…
107 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
[25.3.1 macOS]Photoshopで作成したpsd画像に日本語のクリッピングパスが使用されていると、Illustratorに配置してもクリッピングパスが反映されない 再現手順
Photoshop v21.2.9(2020)やv22.2(2021)など日本語のクリッピングパスでの不具合がないバージョンで、日本語のクリッピングパスを適用したpsd画像を作成。
Illustrator v25.3.1(2021)で、1で作成した画像を配置するとクリッピングパスが適用されずに配置される。Photoshopでクリッピングパスを欧文にすれば、Illustrator v25.3.1でクリッピングパスが適用された状態で配置される。なおIllustrator v24.3および v25.2.3ではこの不具合は再現されませんでした。※photoshopで作成した画像フォーマットが、eps,tiff.pdfの場合はこの不具合は再現されませんでした。
動作環境
macOS Big Sur バージョン11.4
MacBook Pro 15-inch 2016
97 votesみなさま、大変お待たせいたしました。
Illustrator 2021（ver.25.3.1）で発生していた、Photoshop（v21.2.9 や v22.2 など）の日本語名のクリッピングパスでの不具合がないバージョンの PSD ファイルでも、日本語名のクリッピングパスが認識されない問題の修正が完了し、Illustrator 2021（ver.25.4.1）をリリースいたしました。
Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、お確かめください。
もし、Illustrator 2021（ver.25.2.3）と同じ結果が得られないような場合は、コメントをお願いいたします。
今後ともよろしくお願いいたします。
Illustrator チーム
【追記 – 2021年8月27日】
Photoshop 2021 が ver.22.5 にアップデートされ、日本語パス名の文字化け問題が修正されました。
Illustrator でもクリッピングパスが正しく認識されます。
https://helpx.adobe.com/jp/photoshop/kb/fixed-issues.html -
Save now takes longer in updated 2020 version When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.
97 votesHi All,
We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
Merry Christmas & Happy New Year 2020.We have tried to address this issue in our beta build of 24.0.2.
Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).Please do let us know if this issue is resolved for you or not.
With Best Regards,
Illustrator Team -
File seems to be permanently stuck in isolation mode resulting in many objects being unselectable Basically was doing a simple school project activated isolation mode and deactivated it quickly while doing this the application became unresponsive and crashed and the recovered file still had this effect persist with only one line selectable It cannot be turned off
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92 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Non printable layers / Template Layer name no longer show in italics in illustrator CC 2018 Non printable layers / Template layer name no longer show in italics in illustrator CC 2018
90 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Unable to export Artboards as SVG The AI does export to SVG. I have used this constantly in the previous version, but the new version will not save the image in SVG format using the Export for Screens option.
86 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Selection tolerance for selecting handles Selection tolerance does not work for handles selection. You need to be very precise to select them. When smart guides are on, it works, but not when they are off.. For my type of work it's better to work without smart guides.
85 votes -
XD and PS defaults to open .ai files - AI files should open with Illustrator only Working in windows 10. After updating XD and Illustrator to 2019, all my existing .ai files have been defaulted to open in XD. I can use the "Open With" option to successfully open .ai files in Illustrator but the default always stays with XD no matter how many times I select Illustrator.
Uninstalled XD. AI files cannot locate Illustrator as primary software for launch.
NOTE:
Edited by Adobe Staff to generalise the issue.80 votesWe have this issue fixed, please refer to steps below to solve the issue
XD defaulting to AI on Windows
-——————————————————————- Please update to latest version of XD (13.1.32) to resolve the issue. Thank you XD engineering team for solving this issue.
PS defaulting to AI on MAC
-——————————————————————- Please update to latest version of Illustrator (23.0.1) to solve this issue.
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Overwriting PDF-Files does not work anymore with build 24.0.2 ! Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.
79 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.
Thanks & Regards,
Illustrator Team
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