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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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5917 results found

  1. Have to zoom a lot to reveal middle handles with small objects

    MacOS Mojave 10.14.2 (18C54) and Illustrator CC2019 23.0.1
    MBP 2018, i9, 32 Gb, Radeon Pro Vega 20, 4080 Mt

    It seems like Illustrator CC2019 has an issue with handles vanishing (at least on my system)
    If you have a long and narrow (either horizontally or vertically), or otherwise small object, you have to zoom very very close to reveal the middle handle. Makes changing lengths of said objects pretty hard when matching with other objects with, for example, snapping etc.

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  2. Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?

    I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.

    I have uninstalled and reinstalled three times and the same happens every time? Please help!

    7 votes

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    0 comments  ·  Launch  ·  Admin →
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  3. Regular Crashes

    October Release just kept crashing...had to revert to previous release to prevent losing work and time

    8 votes

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    0 comments  ·  Performance  ·  Admin →
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  4. Illustrator won't open more than one file

    With version 23.0.1, Illustrator will permit to open only one single file.
    The first file can be opened by any method, any subsequent file can only be opened using "File/Open" command. Using Windows Explorer or Drag&Drop does not work! and will freeze Illustrator; ending the application is only possible using the Windows Task Manager.
    I'm running Illustrator CC (23.0.1 64-bit) on Windows 10 Enterprise (10.0.16299).

    THX for fixing this!

    6 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  5. Increase size of anchor points / handles

    Anchor points and handles are hard to grab.
    On denser displays the problem is amplified.
    Hard to grab using stylus.

    167 votes

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    50 comments  ·  Tools  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do…

    2 votes

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    6 comments  ·  User Interface  ·  Admin →
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  7. Pasted artwork does not remember sublayers

    When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.

    48 votes

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    31 comments  ·  Documents and Artboards  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

  8. Rotation too easily happens! Screws up resizing and selecting.

    This claims to be answered in an earlier post but it isn't. The only solution is too zoom way in and select or undo the rotation when you notice it. If you have to hit the item in the toolbar each time you make a selection to nullify this it's ridiculous. Totally unprofessional and unproductive. Give us a solution please!! Your programmers have to have realized this by now.

    4 votes

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    1 comment  ·  User Interface  ·  Admin →
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  9. White bars over the screen when turning Overprint Preview off?

    Hi

    Been noticing a bug where I get white bars over my screen as I scroll – seems to happen mainly if I come out of Overprint Preview. If I float my tabs to windows or switch Overprint preview back on it cures it, but obviously this isn't actually a fix and is pretty annoying as it happens so often.

    Can anyone suggest a more permanent fix please?

    Thanks

    Ben

    OSX 10.13.6 2.8 i5 8gb - Illustrator 20.0.3

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Image Trace Creates a white border after trace

    High fidelity image trace in Illustrator 2019 for Mac will add a white border and round the corners. This doesn't seem to be an issue with the PC version of Illustrator (at least for the white border, it will still round the corners).

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  11. Illustrator CC 2018(Mac) Crashes every time I save

    Every time I save Illustrator quits and creates a weird .tmp pdf file? forcing me to save as every time I need to save

    16 votes

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    94 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. Unable to export PNG higher than 72ppi

    "Export As" command will not export PNG files any higher than 72 ppi. Even when I set it to export at 300 ppi, it still exports at 72.
    Please fix this!

    95 votes

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    56 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Tool Windows Collapsed on Start

    Tool windows collapsed on start — make tool windows not collapsed on start. This has happened to me before, I don't remember what fixed it. This doesn't happen if the start screen for MacBook children is used.

    2 votes

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    1 comment  ·  User Interface  ·  Admin →
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  14. Transform Again (Cmd/Ctrl+D) doesn’t work for Offset Path

    Using Offset Path to enlarge an object, works fine. When I use: Transform Again (Ctrl+D) to duplicate the same action and make another larger object it no longer works. It worked prior to Illustrator 2019 when I needed to make a concentric object. Please fix.

    4 votes

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    4 comments  ·  Tools  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Transform Again works with transformations only: Scale (probably what is meant), Rotate, Move, etc. Offset Path is a filtering operation, and won’t be affected with Cmd/Ctrl+D.

  15. Scale tool bug with Shift+Alt

    Scale tool selected
    Press Shift+Alt
    Click anywhere on the work area

    This sends illustrator nuts: the scaling cursor doesn't stick to the place you click, nor it goes away. No other tool is selectable, no action can be taken. After minutes (actual minutes) the scaling tool popup window appears, then you can close it and go on with the work.

    I know this tool is not supposed to do anything with Shift+Alt+click but often I keep those keys by mistake. This would be easily solved with an exception catch and an error message as many other tools have for mispressed…

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  16. Files not saving correctly, reopens to older versions.

    Twice this week I've saved files, closed them, and opened them later and my changes were not saved – illustrator opened way older versions of the files. What's weirder is one is a PDF, and the PDF shows the accurate file, but when I open it in illustrator it shows the old version.

    35 votes

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    59 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Text edits have no undo, do not trigger file as updated

    When editing a block of text. Back delete key does not work and forward delete key deletes from start of block instead of cursor/insertion point. Text has to be highlighted to be deleted. Undo for deleted text is unavailable. Document does not indicate any changes and can be closed without a save dialog and thus losing edits.

    3 votes

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  18. Global Process Colors get added twice when added from a CC library, lose their name and become Spot colors.

    Create a Global Process Color Swatch and add it to a CC library.
    In a new document, select this color in the library, right click and choose
    Add to Swatches.
    The color gets added 2 times, becomes a spot color and loses it’s name.
    Or, in a new document double click the color in the Library. It gets added only once, keeps it’s name but becomes a Spot color.

    94 votes

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    55 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 29.3.0 which is available worldwide now.

    Illustrator will now preserve Global colors newly added to CC Library from this release onwards.

    What’s new in 29.3: https://helpx.adobe.com/illustrator/using/whats-new.html

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback.

  19. CC font preview not working any more

    When I start typing a font name in the character box I used to get the related font preview pop up , this no longer works at all and is very irritating

    4 votes

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    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  20. Clipping masks get released when document is reopened

    When I reopen a document with clipping masks the masks are released. It is very frustrating remaking all photos each time I open to make edits.

    6 votes

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    5 comments  ·  Clipping, Intertwine  ·  Admin →
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